Case Study
Hexaware engagedwith one of the leading US-based airlines to guide them on their
leveraging the full benefits of Cloud for enhanced customer experience.
The ClientThe client is a leading US-based airline with an annual revenue of $ 40 billion with 7000+ employees and over 30
The Problem
currently faced with challenges, as given below:
Need to fast-track
the pace of
provide the best-in-class
service to customers
Need to reduce the
team in the maintenance & debugging of the system
Need to reduce the
to release
to
Insufficient capacity in the system to meet the increasing demand of daily
passengers
Need for enhanced customer
experience supported by biometrics,
AI and chatbot-base
DIGITAL ENABLEMENT AND LEGACY TRANSFORMATION TO CLOUD NATIVE FOR A LEADING US-BASED AIRLINES
and morale of employees and customers.
they are important for maintaining commitment and momentum within the development teams. We followed a four-step process
legacy monolith to understand key business processes, dependencies,
In this phase we reverse-engineered the
domain-driven design principles into self-contained services which can be orchestrated together to achieve the full
a smaller set of services where strong wins
costs during the later stages. This usually involves a series of exploratory proof-of-concept experiments by modernizing few services as micro services and deploying them on the cloud. These proof-of-concept experiments helped the client decide on the strategy, the development sequence of the services and fine tuning of the processes. We were thus
the user stories in the ALM tool JIRA
1.Discover
2.Understand
As the next step, we forward-engineered the
Decentralized development teams worked and
through API Gateway.
services and shared business services through enterprise service bus. New omnichannel digital SPA front-end was provisioned. Agile and
implemented for seamless Release Management, On-demand provisioning, and scaling up and
Cloud.At this stage, we delivered the services in a series of minimum-viable-products (MVPs) every 2 weeks which helped us capture user feedback
much quicker.
3.Re-architect, Design and Build
The Result
scalability, extendibility and agility to quickly meet growing business demands
versus being logged; and how and when to use the data
analysis.
key benefits that we provided by releasing small changes
reduce the deployment rollback rate significantly.We were also able to alerts their teams to only see events generated by their own systems and they never had to worry about issues generated by other teams. This led to
4.Manage
40%
et for Agile
Products
High availability
scalability with reduced
TCO by
30%
New
end-user
support with
AI &Chatbot
interface and a faster way to complete
common tasks
by 20%
New Digital Customer experiences
supported by biometric
Seamless
new Cloud Components
on-premise components
About Hexaware
model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.’
company in the world to have a 50% digital workforce.
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