Digital Inclusion and Support (RM6209) Buyer Webinar Thank you for joining. Please keep your mics or phones on mute, to cut down on background noise. We may have to remove individual participants if there is ongoing, excessive disruption. Please check that you are using the correct Audio connection. If you have a headset connected to your laptop/PC or you wish to use your system speakers use 'Call Using Computer'. If you have no headset you will need to select 'I Will Call In’. Please ask any questions via the chat box, to the host. These will be answered at the end of the presentation. 1
Transcript
Digital Inclusion and Support (RM6209) Buyer WebinarThank you for joining.
Please keep your mics or phones on mute, to cut down on background noise. We may have to remove individual participants if there is ongoing, excessive disruption.
Please check that you are using the correct Audio connection.If you have a headset connected to your laptop/PC or you wish to use your system speakers use 'Call Using Computer'.
If you have no headset you will need to select 'I Will Call In’.
Please ask any questions via the chat box, to the host. These will be answered at the end of the presentation.
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Digital Inclusion and Support (DIaS)Buyer WebinarTuesday 7 July 2020
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Agenda
● What is the Digital Inclusion and Support DPS agreement
● How do I buy?
● The Contract
● Any questions?
● Where can I find more help and guidance?
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Digital Inclusion and Support DPS
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Digital Inclusion and Support DPS Summary
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● The Digital Inclusion and Support (DIaS) DPS is the replacement for Digital Training and Support
● Builds on the core service elements of its predecessor:○ Assisted Digital Support○ Digital Inclusion
● Focused primarily on “doing the right thing” and to deliver social value outcomes, particularly inclusion and diversity, and supporting our customers to access the experts in provision of these services
Digital Inclusion and Support Aims and Objectives
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● Reducing the number of digitally excluded people in the UK, by removing the barriers presented by lack of access, digital skills, vulnerability or motivation
● Improved access to public sector business by Voluntary, Community Social Enterprises (VCSEs) and Small-Medium sized Enterprises (SMEs)
Why Digital Inclusion and Support?
● Gives freedom and flexibility to service owners such as government bodies and local authorities to define their requirements as outcomes that meet their assisted digital and/or digital inclusion users’ needs
● Places the right value on service providers’ capabilities and remunerates them accordingly
● Supports and encourages innovation and continuous improvement in service delivery
● Supports and encourages strong collaboration across all sectors: Central and local government, Wider public sector organisations, Private sector organisations (whether large, SME or micro suppliers), VCSE sector organisations
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What can I buy?Services available under this agreement are split into 3 categories listed below.
● Service 1: Support Includes the delivery of support to assist users through all or part of a government digital service.
● Service 2: DesignIncludes services relating to the design of a Digital Inclusion training course, product or intervention for any channel
● Service 3: DeliveryIncludes the delivery of Digital Inclusion training via any channel
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What is a DPS?
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What is a Dynamic Purchasing System (DPS)?
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CCS Dynamic Purchasing System (DPS)
Digital Inclusion and Support Compliance achieved
Multiple Suppliers
Suppliers can apply to join DPS at any point
DPS Agreement Terms & Conditions accepted
Multiple Customers
Customers Call for Competition
through the DPS
Suppliers accepted to the DPS – DPS Agreement executed
Suppliers Request to
Participate (RtP) in the DPS
DPS Selection criteria satisfied
Supplier(s) Awarded a Contract
Publish Call for Competition
Capable DPS Suppliers respond
Customers evaluate Supplier responses
Key benefits of a DPS?
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● Simpler, quicker process – accessible for both VCSE’s and other suppliers seeking opportunities to provide services to the public sector
● Automated, electronic process – streamlined electronic process
● Flexible – allowing Suppliers to join at any time
● Choice - increased scope/scale of service offerings and access to buyers across 1,400 public sector organisations
● Filtering of supplier offering - ensures suppliers receive notifications of competitions that are relevant to their service offering
● Dynamic – Customer can create bespoke specifications, competitions and contracts
● Supports localism and Social Value - enabling appointed suppliers to bid for business either locally, regionally or nationally
● Efficiencies – reduces Customers costs and process cycle times
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Support Design Delivery
- Other community, social and personal services
- Training facilities - Training services - Staff training services- Computer-user familiarisation and
training services- Computer-related services- Provision of services to the community- Training programme services- Vocational training services- Adult and other education services- Computer training services- Personal development training services- Social services- Office-support services (to include
Telephone answering services)
- Computer-user familiarisation and training services
- Personal development training services- Computer-related services- Provision of services to the community- Staff training services- Adult and other education services- Training facilities- Computer training services- Training programme services- Vocational training services- Social services
Training programme services Computer training services Staff training services Provision of services to the community Computer-related services Computer-user familiarisation and training services Social servicesAdult and other education servicesTraining servicesTraining facilitiesPersonal development training services
Filters - Subject Type
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Filters - Delivery Method and Location
In Person Remote Agent by proxy Online Coaching
- Face to face (service provider location)
- Face to face (service user home)
- On the telephone- Via webchat or
equivalent
- On the telephone- Via webchat or
equivalent- Face to face (service
provider location)- Face to face (service
user home)
- Online (service provider location)
- Online (service user chosen location)
- Face to face (service provider location)
- Face to face (service user home)
- On the telephone- Via webchat or
equivalent
Postcode search United Kingdom Isle of Man Channel Island Gibraltar
The platform
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● The DPS electronic platform is hosted by NQC technology solutions via the GOV.UK Supplier Registration System (SRS)
● The platform aligns with Contracts Finder enabling Suppliers to follow the ‘click once to apply’ process via Contracts Finder
The platform
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The platform
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How do I buy?
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How do I buy?
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Dynamic filtering system to shortlist suppliers
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● Buyers will find out which suppliers can meet their requirements using the DPS Marketplace to create a shortlist.
● Buyers can filter suppliers using three categories; services offered, delivery method and location.
● This list is valid for 2 working days from the date of its creation (because new suppliers can apply to join the DPS at any time).
How a mini-competition works
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● Buyers who want to use the Digital Inclusion and Support DPS Agreement have to follow a mini competition process.
● Buyer will provide suppliers with details of mini-competition in accordance with DPS Schedule 7 Order Procedure and Award Criteria.
● Suppliers will submit prices for order contracts, against staff roles and the grade structure set out in Annex 1 of DPS Schedule 1.
● Apply the Order Award Criteria to compliant tenders
● Award contract to successful supplier
How will I invite suppliers to my mini competition?
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If a supplier is able to supply the services/roles required, you will invite them to bid. You must invite all eligible suppliers to bid
eSourcing Tools
The supplier should receive this invitation to bid from whichever procurement tool the buyer decides to use. We encourage you to run your mini competitions through the free CCS eSourcing tool.
