Digital, Data and Technology Digital inclusion at the Home Office: public services for all Katy Arnold Head of User Research and Design Home Office @katyarnie
Transcript
Digital, Data and Technology
Digital inclusion at the Home Office: public services for allKaty ArnoldHead of User Research and DesignHome Office@katyarnie
Build accessible services for everyone
Digital, Data and Technology
At the beginning
Digital, Data and Technology
Digital, Data and Technology
Hired a lot of amazing people
Digital, Data and Technology
“I’ve never felt so disabled…”
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Digital, Data and Technology
Digital, Data and Technology
Digital, Data and Technology
Setting a high bar
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Person with an access need in each round of user research
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Digital, Data and Technology
Digital, Data and Technology
Including people with access needs makes you a better researcher
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Supporting innovation
!
Designing for users on the
autistic spectrum
Don’t use figures of speech or idioms
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Digital, Data and Technologyhttps://github.com/UKHomeOffice/posters/
Digital, Data and Technology
Digital, Data and Technology
• 46,000 impressions on Twitter
• 1,098 likes, 99 forks on GitHub
!"
Digital, Data and Technology
Digital, Data and Technology
Designing for all makes you a better designer
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Example: Passports
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Renew my passport
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Digital, Data and Technology
260usability sessions
4692pieces of qualitative
feedback from satisfaction survey
14home visits
29participants in the AD
high street walk-inpilot
11phone
interviews
9remote test sessions via Skype
10people with
facial disfigurement
10paired sessions with AD people
10people with
visual impairments12
people with dyslexia
3people with
ADHD
8deaf people
Digital, Data and Technology
“But this is what I look like!”
Digital, Data and Technology
Thank you!
Katy ArnoldHead of User Research and DesignHome Office@katyarnie