Digital Transforma�on indicates how an organiza�on delivers value to its customers. It is a radical rethink- ing of how an organiza�on uses technology, people, and processes to change business performance. It is a delicate balance of pairing business-focused philosophies with rapid applica�on development models. Such sweeping changes are driven by customer expecta�ons around product and services. To cater to the changing customer expecta�ons companies, need to reskill their employees, experi- men�ng with emerging technologies to meet the company’s strategic metrics. For Digital Transforma- �on to be successful, customer journey map and lifecycle is the key. “For instance, consider the process of an insurance claim, that took 7 to 14 business days with lots of paper shuffling is now resolved in minutes”. Thanks to the algorithms and mobile applica�ons …this marks the start of the digital journey that is slowly conquering the custom- er experience at an alarming rate. Cloud compu�ng, Internet of Things (IoT), big data, and ar�ficial intelligence (AI) are the new trends that show how digital technologies not only improve business processes but also enhance produc�vity and efficiencies of employees and companies alike. WHAT IS DIGITAL TRANSFORMATION? DIGITAL INNOVATIVE TRENDS TO CONVERT CHALLENGES INTO OPPORTUNITIES ADOPT THE NEW TECHNOLOGY INNOVATIONS TO RIDE THE NEXT WAVE OF DIGITAL TRANSFORMATION WHAT GOVERNS THE DIGITAL TRANSFORMATION TREND? DIGITAL INNOVATIVE TRENDS DIGITAL TRANSFORMATION Systems of intelligence Empower your employees Engage your customers Op�mize your opera�ons Transform your product Source: h�ps://www.imaginova�on.net/blog/what-is-digi- tal-transforma�on-importance-for-businesses/
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Digital Transforma�on indicates how an organiza�on delivers value to its customers. It is a radical rethink-ing of how an organiza�on uses technology, people, and processes to change business performance. It is a delicate balance of pairing business-focused philosophies with rapid applica�on development models. Such sweeping changes are driven by customer expecta�ons around product and services.
To cater to the changing customer expecta�ons companies, need to reskill their employees, experi-men�ng with emerging technologies to meet the company’s strategic metrics. For Digital Transforma-�on to be successful, customer journey map and lifecycle is the key. “For instance, consider the process of an insurance claim, that took 7 to 14 business days with lots of paper shuffling is now resolved in minutes”. Thanks to the algorithms and mobile applica�ons …this marks the start of the digital journey that is slowly conquering the custom-er experience at an alarming rate.
Cloud compu�ng, Internet of Things (IoT), big data, and ar�ficial intelligence (AI) are the new trends that show how digital technologies not only improve business processes but also enhance produc�vity and efficiencies of employees and companies alike.
• CHATBOTSChatbots with effec�ve so�ware programs interact effec�vely with website visitors and customers. Chatbots communicate naturally with people visi�ng the site and their ques�ons are answered in real-�me thus conver�ng customer curiosity into customer sa�sfac�on.
• SMARTPHONE APPSSmartphone apps like WhatsApp, Viber are used instead of emails. Companies are adop�ng the use of private apps that have gained popularity among customers to a�ain the cu�ng edge.
• NEX-GEN SEOCompanies are striving to make its search engine smarter and improve their ability to understand the complex nuances of language and the searcher’s intent
• THE YEAR OF 5G5G brings faster broadband speeds and more reliable mobile networks, advancements in a smart city, smart vehicle, smart manufacturing, and enhances the scores of IoT-intensive technologies.
• SMART WORLD, FAST WI-FIFast WIFI will bring faster processing and wireless connec�on speeds in 2020. Wi-Fi working in concert will create the perfect end-to-end combina�on of ultra-fast connec�vity for home and office.
• VALUABLE ANALYTICS DATAFor any company to remain compe��ve Valuable customer data is to be collected, processed, and turned into insights which is made feasible through valuable analy�c data.
• CHURN VAST INFORMATION THROUGH AI AND MACHINE LEARNINGCompanies need to invest in AI and machine learning to be able to navigate the vast, data to be put to good use. The value of AI and machine learning to data analy�cs can be evaluated by speed, scale, and convenience. Thanks to AI and machine learning, that simplifies complex data within the planned �me-frame.
• UPSKILLED RPARPA is helping to create room to upskill and augment the value of their exis�ng workforce, to certainly grow into a winning formula
• AUTONOMOUS DRONES AND SMART CITIES The combina�on of advanced technology and 5G will bring us significantly closer to truly autonomous cars, drones, and smart ci�es in the near future.
• XaaS/UX/CX AND PRIVACYPrivacy itself is a core driver of Digital Transforma�on. Companies need to understand that Digital Transforma�on is governed by UX and CX to reign in the future market in this digital era.
1.SECURITYEvery �me you add a new device to your network the poten�al for hackers to break through your security increases Because innova�on o�en includes new mobile capabili�es, smart machines, and the security risk mul�plies with equipment sensors as new technology is implemented.
DIGITAL TRANSFORMATION CHALLENGES AND SOLUTIONS
DIGITAL SOLUTION A strong security architecture that integrates systems and unifies security measures to iden�fy the threat and to safeguards all parts of the network through Automated security protocols and this is possi-ble with relevant employee training.
2. INADEQUATE BUDGETNo Organiza�ons has resources for digital innova�ons. Insufficient investment can lead to problems such as outdated technology and inadequate data gathering which would stagnate the company’s survival in the compe��on.
DIGITAL TRANSFORMATION REQUIRES MULTIDISCIPLINARY INVOLVEMENT
GOVERNANACE ANDLEADERSHIP
An infrastructure that is driven byleadership philosophies that determine
the fate of business evolu�on
DATA AND ANALYTICSHow a company tracks data, measuresini�a�ves, extracts insights andintroduces them into the organiza�on
TECHNOLOGYINTEGRATIONInplemen�ng technologythat unites groups,func�ons, and processes tosupport a holis�c CX
DIGITAL LITERACYWays in which new exper�se isintroduced into the organiza�ons
POEPLE ANDOPERATIONS
who is involved inDigital Transforma�on,
the roles they play,the responsibili�es and
accountabili�es they carry,and how a company enacts
change and managestransforma�on, including its
roles, processes, systemsand suppor�ng models
CUSTOMER EXPERIENCEThe processes and strategies aimed atinproving touchpoints along the en�re
DIGITAL SOLUTION Smart ROI strategy is not only for the technology but also for your workforce. Create a strategic plan that will take data and analy�cs infrastructure, connec�vity, security measures, equipment, etc, and work them into your budget over �me.
3.SKILL GAPInnova�ve technologies like AI, IoT, and robo�cs require technically sound exper�se. The hiring of skilled IT workers is usually associated with the budget as most of the �me skilled experts are swayed by higher salaries.
DIGITAL SOLUTION Believe that investment in your IT team is an investment for the future of your company. Building a team of dedicated digital innova�on experts will give you a compe��ve edge in this new era of tech-nologies.
4. LEGACY SYSTEMSOutdated technologies hold many companies back from achieving innova�on goals because they cannot integrate with new technologies. Legacy system holds many companies back from achieving innova�on goals, which is the only success mantra.
DIGITAL SOLUTION Legacy systems can be upgraded and developed to target solu�ons .Start with a technology vision roadmap and then start building the framework that will help you reach your goal.
5. RESISTANCE TO ADAPTAdap�ng to do new things in a new way is hard and out of the box task, especially when employees lack training and communica�on.
DIGITAL SOLUTION Effec�ve communica�on is the key to this challenge as employees should be provided with the right informa�on at the right �me. We companies provide them support they feel empowered to excel.
When the future looks uncertain, you can turn adversity into opportunity by nurturing a trend to be part of the evolu�on. Companies now need the right digital tools, the right mindset, and the right people to transform a crisis into opportunity. Let us strive to achieve the common goal with Innova�on, Flexibility and Resilience.
DIGITAL TRANSFORMATION:SOLVING TRADITIONAL PROBLEMS WITH TECHNOLOGY
CUSTOMER FOCUSover product focus in technologydicision making
INTERNAL CUSTOMER EXPERIENCEemployees have consumer grade technology
ORGANIZATIONAL STRUCTUREthat supports a seamless customer experience
LOGISTICS AND SUPPLY CHAINimprove efficiencies
CHANGE MANAGEMENTand cultural transforma�on
DATA SECURITY, PRIVACYAND DATA ETHICSstandards are a focus
