DIGITAL INVESTMENT PLATFORM FREQUENTLY ASKED QUESTIONS … · 2020. 3. 31. · DIGITAL INVESTMENT...

DIGITAL INVESTMENT PLATFORM FREQUENTLY ASKED QUESTIONS

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CONTENTS

1. CONTACT DETAILS / ESSENTIAL INFORMATION ................................................................................ 4

1.1. Who do I contact with queries? ............................................................................................................. 4

1.2. How do I contact TAM Asset Management? ........................................................................................... 4

1.3. Is TAM Asset Management regulated? ................................................................................................... 4

1.4. Does selecting a portfolio using the TAM platform include any financial or investment advice? .............. 4

1.5. Where are the terms and conditions? .................................................................................................... 4

1.6. Who is TAM Asset Management? .......................................................................................................... 5

1.7. What is a Discretionary Investment Manager (DIM)? ............................................................................. 5

1.8. What are the characteristics of this service that cumulatively make it unique? ....................................... 5

2. SECURITY OF ASSETS ........................................................................................................................ 5

2.1. How secure is my money? ..................................................................................................................... 5

2.2. I received Quarterly Valuation and Custody Statements from TAM and TAM’s custodian -Pershing, what

do I need to do? ............................................................................................................................................... 6

3. SECURITY OF YOUR ACCOUNT .......................................................................................................... 6

3.1. How do you ensure my account remains secure? ................................................................................... 6

4. ACCOUNT OPENING ......................................................................................................................... 6

4.1. How do I set up an account? .................................................................................................................. 6

4.2. I’ve chosen my portfolio and set up my account, what happens next? .................................................... 7

4.3. I’ve changed my mind and no longer not wish to invest in a TAM portfolio – what do I do? .................... 8

4.4. How much is the minimum investment? ................................................................................................ 8

4.5. How do I fund my account? ................................................................................................................... 8

4.6. Can I make regular contributions to my investment? .............................................................................. 9

4.7. What documentation will I receive on my investment portfolio? ............................................................ 9

4.8. I’ve submitted an application but cannot log in to view my investment, what do I do? .......................... 10

5. WITHDRAWALS.............................................................................................................................. 10

5.1. Can I withdraw my money at any time? ............................................................................................... 10

6. ACCOUNT TYPES ............................................................................................................................ 10

6.1. What type of account can I open? ........................................................................................................ 10


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6.2. Can I open more than one account? ..................................................................................................... 11

6.3. Can I use the service if I am not a UK resident?..................................................................................... 11

6.4. What is a general investment account (GIA)? ....................................................................................... 11

6.5. What is an individual savings account (ISA)? ........................................................................................ 11

6.6. What is a self-invested personal pension (SIPP)? .................................................................................. 11

6.7. Can I transfer my existing SIPP to the service? ...................................................................................... 12

6.8. Can I transfer my existing ISA to the service? ....................................................................................... 12

6.9. Is there a cash ISA option? ................................................................................................................... 12

6.10. Do you offer a junior ISA? ................................................................................................................ 12

6.11. Is there a pension option? ................................................................................................................ 12

6.12. Who are @SIPP? .............................................................................................................................. 12

6.13. Is there a joint account option? ........................................................................................................ 13

6.14. Can I invest ethically with TAM? ...................................................................................................... 13

7. FEES ............................................................................................................................................... 13

7.1. What does it cost to use the service? ................................................................................................... 13

7.2. How do I pay the fees? ........................................................................................................................ 13

7.3. Are there any other charges? ............................................................................................................... 13

8. YOUR INVESTMENTS ...................................................................................................................... 14

8.1. How is my money invested? ................................................................................................................ 14

8.2. How quickly will my money be invested? ............................................................................................. 14

8.3. What sort of return can my investments get? ....................................................................................... 14

8.4. How can I review my investments? ...................................................................................................... 14

9. PORTFOLIO SERVICE DETAILS ......................................................................................................... 15

9.1. What investment portfolios do you offer? ........................................................................................... 15

10. RISKS .......................................................................................................................................... 15

10.1. Are there risks involved in investing? ............................................................................................... 15

11. CHARITABLE GIVING OPTIONS .................................................................................................... 15

11.1. What are my charitable giving options? ........................................................................................... 15

11.2. How are donations made? ............................................................................................................... 16

11.3. How are annual You Give We Give donations taken care of? ............................................................. 16


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11.4. Who can I donate to? ....................................................................................................................... 16

11.5. Who are the YGWG Charity Partners? .............................................................................................. 16

12. COMPLAINTS .............................................................................................................................. 17

12.1. What do I do if I have a complaint? .................................................................................................. 17

13. DATA PROTECTION ..................................................................................................................... 17

13.1. Usage of your personal data ............................................................................................................ 17

13.2. Do you run a credit check on me? .................................................................................................... 17

14. KEEPING TRACK OF YOUR ACCOUNT ........................................................................................... 18

14.1. How do I access my account? ........................................................................................................... 18

14.2. What does the online web portal provide me in the way of info/reporting? ...................................... 18

14.3. How do I get an immediate overview of my account? ....................................................................... 18

14.4. How do I view more detail on my account? ...................................................................................... 19

14.5. How do I view my CGT position? ...................................................................................................... 22

14.6. How do I view all cash movements into and out of the portfolio since inception? .............................. 22

14.7. How do I get more information on the funds in my portfolio? ........................................................... 23

14.8. How do I get more detail on the performance of my portfolio? ......................................................... 25

14.9. How do I get more detail on the asset allocation exposure of my portfolio? ...................................... 26

14.10. How can I generate a comprehensive pdf investment report? ........................................................... 27

15. ADVISING US OF CHANGES TO YOUR DETAILS/ACCOUNT ............................................................ 27

15.1. How do I change my password/email/phone numbers/address? ...................................................... 27

15.2. How do I change my portfolio and charitable giving selections, or close my account or withdraw

funds? 27

16. TAX INFORMATION .................................................................................................................... 28

16.1. How do I obtain capital gains tax (CGT) statement?* ........................................................................ 28

16.2. How do I obtain my annual consolidated tax voucher (CTV)*? .......................................................... 28


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1. CONTACT DETAILS / ESSENTIAL INFORMATION

1.1. Who do I contact with queries?

As the firm responsible for all application processing and portfolio management, TAM Asset Management Ltd

(www.tamassetmanagement.com) is your point of contact for queries in these areas.

Adroit Direct is purely acting in the role of introducer to this non-advised and entirely self-selected TAM

investment platform service. However, if alternatively you feel you may need financial advice, you should

contact Adroit Financial Planning to discuss your needs.

1.2. How do I contact TAM Asset Management?

TAM can be contacted at [email protected] or alternatively please call TAM on: +44 (0)207

549 7705 (Monday to Friday 9am – 5pm).

1.3. Is TAM Asset Management regulated?

TAM Asset Management Ltd is authorised and regulated by the Financial Conduct Authority (FCA) No. 208243.

1.4. Does selecting a portfolio using the TAM platform include any financial or investment advice?

The Platform only provides information about and access to the range of discretionary managed investment

portfolios offered and managed by TAM. This information and access to TAM’s services is provided on a non-

advised basis. TAM makes no representation to you as to the suitability of nor does it advise on the merits of

the discretionary asset management service it provides and TAM makes absolutely no warranty as to the

suitability of TAM’s services or of a particular portfolio for you. You should take independent advice and

consult an independent financial adviser or other professional adviser if you are unsure about whether TAM’s

model portfolio services are appropriate for you. We have not undertaken a fact-finding questionnaire and

consequently we have no knowledge of your personal circumstances or financial situation.

1.5. Where are the terms and conditions?

For more detail please review the full Terms and Conditions here.

http://www.tamassetmanagement.com)/mailto:[email protected]://www.tam-portfolios-online.com/TAMDirect/Unadvised/TOC/RBO-TOC-TAM.PDF


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1.6. Who is TAM Asset Management?

TAM Asset Management Ltd is an award-winning discretionary investment manager with company roots

tracing back to the 1930s. TAM's experienced team of investment professionals believe that all investors

should have easy access to actively managed, diversified and transparent investment portfolios, regardless of

their level of wealth.

1.7. What is a Discretionary Investment Manager (DIM)?

A DIM is a specialist investment manager that you authorise to manage your investment portfolio and make

investment decisions on your behalf. A DIM will make investment decisions without your prior approval or

consultation, and by selecting your chosen portfolio, you give explicit instruction to TAM to manage your

money in line with that profile.

1.8. What are the characteristics of this service that cumulatively make it unique?

• Access to established portfolios managed by proven award-winning investment managers with a long term

track record

• Portfolios managed by people not machines

• An ethical investment option

• Optional participation in an award nominated charitable donation scheme

• Exceptional online reporting – you can access your account 24/7 via your online login

2. SECURITY OF ASSETS

2.1. How secure is my money?

TAM is a member of the Financial Services Compensation Scheme (FSCS) and you may be entitled to

compensation for any losses, up to £50,000, in the unlikely event of TAM being declared in default or going

into liquidation. The security of your investment is paramount, which is why TAM Asset Management do not

seek to hold client money or assets directly. Instead, your investments are held with TAM’s custodian, Pershing

Securities Limited (Pershing), who look after over 600,000 clients with assets of over US$1 trillion. They are

part of The Bank of New York Mellon Corporation (BNY Mellon), one of the world’s largest and strongest

financial institutions who offer some of the highest levels of protection available in the industry.


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2.2. I received Quarterly Valuation and Custody Statements from TAM and TAM’s custodian -

Pershing, what do I need to do?

You will receive quarterly valuation and custody statements from TAM and Pershing (TAM’s custodian)

respectively. You don’t have to do anything with these. They are sent to you for your information and to keep

on record.

3. SECURITY OF YOUR ACCOUNT

3.1. How do you ensure my account remains secure?

TAM does not store any of your access, account or personal detail online. Any time a request is made via the

online web portal to amend any detail relating to your account, you will receive a text to the mobile phone

number you have provided. If you have not made any changes yourself you should contact TAM immediately

via phone on +44 (0)207 549 7705.

No action is taken to amend your account in any way from a simple change of email address to a request

for a withdrawal without manual checks by TAM. Therefore, if you receive a text notifying you of changes

to your account that you do not recognise out of UK office hours, you should still call the above number and

leave a message. TAM will then contact you at 9am next day before any amends are made. This acts as a

failsafe to ensure the security of your account.

4. ACCOUNT OPENING

4.1. How do I set up an account?

GIAs and ISAs

• Review the educational pages accessed via the Adroit Financial Planning site here.

• If you determine an investment account is right for you, then choose from one of the eight fully managed

investment portfolios.

• Decide if you want to participate in the charitable giving options provided, donating to your favourite

cause, with TAM matching your donation via You Give We Give (for more details of this, see section 10

below).

• Send TAM your monies via cheque or bank transfer.

https://www.adroitfp.co.uk/investment-services/adroit-direct-online-investment-platform/


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• Once your account is funded, you will be able log in to your online profile and see every aspect of your

portfolio, from anywhere, at any time, on any device.

SIPPs

• Review the educational pages accessed via the Adroit Financial Planning site here.

• If you determine an investment account is right for you, then choose from one of the eight fully managed

investment portfolios.

• Download and complete the @SIPP application form

• If you’d like to transfer an existing SIPP, complete the transfer form provided

• Post all completed forms to @SIPP at their address:

@SIPP Customer Service

6th Floor, Mercantile Building

53 Bothwell Street

Glasgow

G2 6TS

• @SIPP will be in touch directly once they have received and processed your application so that you can

fund your account

• Once your account is funded, you will be able to log in to your online profile and see every aspect of your

portfolio, from anywhere, at any time, on any device.

4.2. I’ve chosen my portfolio and set up my account, what happens next?

If you have applied for a GIA or ISA, you will receive a welcome email confirming the details of your new TAM

investment portfolio and a reminder of how to fund your account. If for any reason you have not received this,

please contact TAM.

If you have applied for a SIPP, you must post your completed application to @SIPP. They will be in touch once

they have received and approved your application, so that you can send them your money to fund your

account.



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Once you have funded your account, TAM will invest your monies as quickly as possible and let you know

when you are able to log in to your online profile and see your new investments working for you.

4.3. I’ve changed my mind and no longer not wish to invest in a TAM portfolio – what do I do?

If you have submitted a GIA or ISA application and change your mind before you receive confirmation from

TAM that your funds have been invested, contact TAM to arrange return of your cash before your account is

created.

If you have submitted a SIPP application, please contact @SIPP directly to cancel your application.

If you have received confirmation that your account has been opened, follow the instructions detailed in

section 14.2 below.

4.4. How much is the minimum investment?

You can invest with as little as £1,000.

4.5. How do I fund my account?

If you have opened a GIA or ISA with us, this can be done via bank transfer or cheque and the details are below.

Bank Transfer / Standing Order:

• Account Name: TAM - FinchTech Client Settlement Account

• Account Number: 48735833

• Sort Code: 60-00-01

• Bank Name: NatWest

• Reference: The unique reference number received in the account opening process. If you have misplaced

the account opening email with the reference number then please contact TAM on: +44 (0)207 549 7705

to re-request the reference number.

Cheque:

• Please make cheques payable to TAM - FinchTech Client Settlement Account

• Ensure you write your name and the unique reference number received in the account opening process

on the back of the cheque.


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• If you have misplaced the account opening email with the reference number then please contact TAM on:

+44 (0)207 549 7705 to re-request the reference number.

• Please post your cheque to:

TAM Asset Management Ltd

City Tower, 40 Basinghall Street

London

EC2V 5DE

If you have opened a SIPP with us, you will make your payment to our chosen pension partner @SIPP. Please

contact them directly to make payment. are:

4.6. Can I make regular contributions to my investment?

Yes you can. If you have a GIA or ISA all you need to do is set up a standing order to TAM and our bank details

are below. Please ensure you put your account number as the bank reference:

• Account Name: TAM - FinchTech Client Settlement Account

• Account Number: 48735833

• Sort Code: 60-00-01

• Bank Name: NatWest

• Reference: Your unique TAM account number – this can be found when logging in to your online profile

If you have a SIPP then you will set up a standing order to @SIPP. Please contact them directly to set this up.

4.7. What documentation will I receive on my investment portfolio?

The majority of communications you will receive will be online via email from your appointed investment

manager, TAM Asset Management Ltd. TAM and TAM’s custodian – Pershing Securities Limited (‘Pershing’)

will send quarterly valuations and custody statements to the address specified when you opened your account

(or as subsequently amended by you). Instructions on how to use the Investor Portal are contained below.

If you have opened a SIPP with us, you will also receive communications from our chosen pension partner

@SIPP.


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4.8. I’ve submitted an application but cannot log in to view my investment, what do I do?

Submitted GIA and ISA applications are processed by TAM Asset Management Ltd (TAM) within 2 working

days. TAM will be in touch to let you know that your application has been approved and again when they have

received your funds.

Submitted SIPP applications provide you with documents to print, complete and send to our chosen pension

partner @SIPP. Please allow up to 5 working days for SIPP applications to be processed, @SIPP will be in touch

directly when they have received and approved your application so that you can send them your funds.

Only once your account is funded will your online account be set up and you can log in from the website where

you completed your application using your chosen email address and password.

5. WITHDRAWALS

5.1. Can I withdraw my money at any time?

If you have a GIA or ISA then yes you can. It can take up to ten working days to receive your money after a

withdrawal request has been processed, although we aim to complete such requests in five working days.

However, in the case of some less liquid asset classes (such as property funds) this may at times take longer.

This will normally be for reasons beyond our control, such as a manager temporarily suspending the trading

of a fund. Typically, investment in less liquid funds only represents a relatively small part of our overall

portfolios and whilst suspension of such funds is rare, you may not always be able to liquidate these holdings

as quickly as expected.

To complete a withdrawal request, please follow the instructions detailed in section 14.2 below.

If you have a SIPP, then as per the pension rules you cannot withdraw the money until you reach a certain age.

Please contact @SIPP directly to discuss your withdrawal query.

6. ACCOUNT TYPES

6.1. What type of account can I open?

You can choose from one of three different account types:


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1. A general investment account (GIA)

2. An individual savings account (ISA)

3. A self-invested personal pension account (SIPP)

6.2. Can I open more than one account?

TAM can currently only accept applications for one account per person at the moment – a GIA, ISA or SIPP.

TAM will advise by email when this changes.

6.3. Can I use the service if I am not a UK resident?

TAM currently only offer these services to UK residents but may add further countries and jurisdictions in the

future.

6.4. What is a general investment account (GIA)?

A general investment account (GIA) is an account for your general monies which can be opened with as little

as £1,000 and is not subject to any restrictions on limits unlike an ISA. Your money can be accessed at any time

but as investing should be seen as something to undertake for the longer term, in order to give you the best

chance of riding out short term fluctuations, it is always worth retaining some cash at the bank for those

unforeseen little emergencies. Any gains taken within this type of account may attract Capital Gains Tax if

those profits are above the HMRC annual exempt amount. Currently that limit sits at £12,000 for the tax year.

6.5. What is an individual savings account (ISA)?

An ISA is an account where gains can be taken free of tax. Because of this benefit there is an annual limit on

the amount you can invest. For the 2019/20 tax year this limit is £20,000. With an ISA you can withdraw your

money at any time but you need to be careful to ensure you do not lose your ISA allowance on money

withdrawn.

6.6. What is a self-invested personal pension (SIPP)?

A SIPP is designed for clients that are happy to make their own decision as to its suitability. If you are unsure

in anyway that this service may not be right for you, you should consult a financial or pensions adviser.

Pensions are accumulated for retirement, so you normally have no access to the assets until after your 55th


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birthday (your 57th birthday from 2028). Pensions are a tax efficient way of saving for retirement, however,

you must be aware pension rules can change and applicable tax reliefs depend on circumstances.

6.7. Can I transfer my existing SIPP to the service?

Yes you can! When you apply for a SIPP with TAM, our chosen pension partner @SIPP provide you with a

simple transfer form to complete and send in along with your application documents.

6.8. Can I transfer my existing ISA to the service?

Currently TAM only offer ISAs for new subscriptions. TAM are developing the systems to allow the acceptance

of transfers from your existing provider and will advise by email if this becomes available.

6.9. Is there a cash ISA option?

No, TAM only offers a stocks and shares ISA.

6.10. Do you offer a junior ISA?

No, not yet. TAM will advise by email if this becomes available.

6.11. Is there a pension option?

Yes, TAM have partnered with @SIPP to provide clients with a self-invested personal pension (SIPP).

6.12. Who are @SIPP?

@SIPP are TAM’s chosen pension partner, they provide and manage TAM’s SIPP account option. If you’d like

to speak with them about a recent SIPP application, their details are below:

Address: @SIPP

6th Floor, Mercantile Building

53 Bothwell Street

Glasgow

G2 6TS

Email: [email protected]

Phone: 0141 204 7959

Website: www.atsipp.co.uk


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6.13. Is there a joint account option?

Unfortunately this isn’t a service currently offered but may be developed in the future.

6.14. Can I invest ethically with TAM?

Yes you can, but remember people’s ideas of ‘ethical’ can differ. TAM offer a range of investment portfolios

containing funds that market themselves as either ethical, social, environmental or sustainable. Some funds

assess themselves as ethical based on their inclusion of specific companies, whereas some may consider

themselves as ethical based on their exclusion of specific companies.

7. FEES

7.1. What does it cost to use the service?

The annual fee for a TAM GIA or ISA is just 1% inc. VAT per year to manage your portfolio and help you work

towards your investment objectives.

The annual fee for a TAM SIPP is 0.5%, with a minimum of £200, which will be deducted from your account

every year in advance.

As with any service of this type, the underlying funds within a portfolio each carry an average annual cost

know as an Ongoing Charges Figure (OCF). For our mainstream portfolios this OCF is between 0.37% and

0.53%, for our ethical portfolios this is between 0.46% and 0.62%. The OCF is dependent upon the portfolio

type and composition of the underlying investments and may fluctuate over time.

7.2. How do I pay the fees?

You don’t need to do anything. TAM will automatically deduct all fees from your portfolio on a monthly basis,

and you can view all transactions by logging in to your online account, whenever, wherever, on whatever

device.

7.3. Are there any other charges?

TAM do not charge any admin fees, but if you would like to withdraw some or all of your funds at any point,

or if you cancel your account and subsequently your funds need to be returned to you, standard bank charges

will apply. Our default payment method is via BACS at £10 per transaction and should take 3 working days to


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clear in your account. Same day payment can be requested and completed via CHAPS, costing £25 per

transaction.

8. YOUR INVESTMENTS

8.1. How is my money invested?

Your monies are invested in line with the style of investments and equity / non-equity split you have chosen

for your portfolio. TAM only invests in regulated and/or listed funds. Where possible, they will invest in the

institutional share classes. Your investment can go down as well as up and you may get back less than your

original investment.

8.2. How quickly will my money be invested?

Your money will usually be invested as soon as the funds have cleared within TAM’s bank. Bank transfers are

usually received within 24 hours and it usually takes up to 10 working days for a cheque to clear.

8.3. What sort of return can my investments get?

TAM can never guarantee a particular return because past performance is not a guide for future gains.

However the online application tool provides TAM’s multi-year track record and an illustration of the potential

return for the portfolio you select during your application process. Please always bear in mind that

investments don’t always go up and you could get back less than you invested.

8.4. How can I review my investments?

See the instructions in Section 13 “Keeping Track Of Your Account” below. You can review your investment

24/7, all at the click of a button. TAM’s innovative online platform offers 24 hour access and complete

reporting transparency for clients. It allows up to date portfolio valuations, and detailed analysis of

investments, performance measurement and details of asset exposure. With a few clicks it is possible to draw

a full management report of your chosen dates and style, which can be delivered as a .pdf file instantly.


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9. PORTFOLIO SERVICE DETAILS

9.1. What investment portfolios do you offer?

TAM offer two different styles of investments and four different portfolio types within both of these styles.

The different types relate to the equity / non-equity split in the portfolio:

Ethical Portfolios

• Cautious 35/65

• Balanced 50/50

• Growth 65/35

• Adventurous 85/15

Mainstream Portfolios

• Cautious 35/65

• Balanced 50/50

• Growth 65/35

• Adventurous 85/15

10. RISKS

10.1. Are there risks involved in investing?

There is always an element of risk when investing as the value of investments can go down as well as up and

you could end up with less than you originally invested. You may wish to consider certain aspects of your

individual circumstances before you invest, such as your knowledge and experience of investing, retirement

planning, affordability and savings. You may also wish to consider the risks associated with the various types

of investments our managers may invest in before proceeding. You can find out more about this in the risk

section of the Terms and Conditions.

11. CHARITABLE GIVING OPTIONS

11.1. What are my charitable giving options?

If you are invested into a TAM GIA or ISA, you have 2 entirely optional choices to make a positive impact:


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• The award nominated You Give We Give scheme - pledge a donation of a % of your investment profits to

your chosen charity when opening your account. TAM will match the % you choose by donating the same

% of its management fee. If you make no gain, you make no donation. TAM will nevertheless donate the

selected percentage from their management fee.

• Donate 0.5% of your initial investment.

11.2. How are donations made?

During the application process, simply nominate the charity you would like to benefit and select You Give We

Give and/or a 0.5% donation.

11.3. How are annual You Give We Give donations taken care of?

You can donate up to 20% of your investment profits every year. TAM will manage all donations on an annual

basis. TAM will email you each year outlining clearly the calculation, the payment and confirmation of the

donation to your chosen charity, what they will receive. Should you be happy for TAM to provide the charity

with your details and you are a UK taxpayer, the charity will also be able boost your donation by 20% via the

HMRC Gift Aid scheme, at no extra cost to you. All you will need to do is fill in the online gift aid form and

authorise TAM to pass this on to the charity. Your chosen charity will receive confirmation of your details so

they are able to claim Gift Aid, providing you authorised us to do this during the account opening process.

11.4. Who can I donate to?

You can donate to any UK registered charity of your choice. If you do not currently support a charity but would

still like to donate, we have partnered with a number of very worthy causes for you to choose from.

11.5. Who are the YGWG Charity Partners?

TAM work with a wide variety of charities across the UK who benefit from the scheme and together, they are

continuously think of fresh and exciting ways to raise the profile of the initiative, engage supporters and raise

vital funds for inspiring causes. More information on TAM’s partner charities can be found here.

https://tamassetmanagement.com/you-give-we-give,899.html


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12. COMPLAINTS

12.1. What do I do if I have a complaint?

To benefit all TAM clients, they have complaint handling procedures in place to ensure that all complaints are

handled fairly, consistently and promptly. Should a complaint occur, TAM would appreciate the opportunity

to resolve any problems or difficulties for you. If you have a complaint against TAM, you should make the

complaint directly to TAM either by letter, email or telephone. All complaints should be addressed to the

Compliance Department using the following contact details:

Address: Compliance Department

TAM Asset Management Ltd

City Tower

40 Basinghall Street

London

EC2V 5DE

Telephone: +44 (0)207 549 7705

Email: [email protected]

13. DATA PROTECTION

13.1. Usage of your personal data

Your Personal Data will only be shared between TAM, Pershing (TAM’s custodian) and the platform Introducer

you came through. Your details will not be shared with any other 3rd parties. Your explicit consent allowing

TAM and Adroit Direct to bring to your attention additional services is provided as part of the application

process. However you may provide us with written notice to revoke this permission at any time by email to

[email protected]. More detail on usage of your data for the purposes of managing your

account is available in the Terms and Conditions in Section “Part 19 Data Protection and Fair Processing”.

13.2. Do you run a credit check on me?

No, we don’t run a formal credit check. We use credit reference agencies to verify your details and this leaves

a footprint on your profile, but it doesn’t affect your credit rating in the same way as a credit check.

mailto:[email protected]:[email protected]


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14. KEEPING TRACK OF YOUR ACCOUNT

14.1. How do I access my account?

You will receive login instructions once your account has been opened and funded. You will have set your

initial password as part of the application process. Your login access is from the Adroit Financial Planning

website.

14.2. What does the online web portal provide me in the way of info/reporting?

TAM provides an online web portal which offers clients an extensive range of features to maximise the

efficiency with which they can keep track of their investment portfolios. This includes a comprehensive

overview of their investment portfolio detailing individual investments and performance, as well as the

reasons behind each individual investment. Clients can also view a breakdown of the sector, geography and

currency exposures within their portfolio, as well as a full portfolio valuation since inception. Investors are also

able to produce a full investment review pdf within seconds, at any time of the day.

14.3. How do I get an immediate overview of my account?

The initial “Account Detail” screen after login gives a basic summary of the account type, market value of the

portfolio, monetary gain/loss and percentage gain/loss since inception.

On this page, you will also see a breakdown of the portfolio’s exposures across sectors, geography and

currency, as well as TAM’s latest Urgent Manager Commentaries, which report on the latest market news.

NOTE: An example TAM Focus portfolio has been used throughout this document for demonstrative

purposes



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14.4. How do I view more detail on my account?

To view the full portfolio, in the “Account Detail” screen you need to click on the account reference – in the

above screenshot example this is “TAMGXXX1” in red.

The ‘My Portfolio’ page is a summary of all the positions held within your portfolio, including the amount held

(in units and as a percentage of the overall portfolio), the monetary value of the holding and the profit or loss

made on the position since its addition. The ‘My Portfolio’ tab will always appear in the top panel to return

you to this page when you have navigated away.


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Illustration only. Past performance is not a guide for future returns. The value of investments, and the income from it,

may go down as well as up and may fall below the amount initially invested.


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The ‘Net Movements’ option allows you to see a valuation of your portfolio as at the inception date.




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14.5. How do I view my CGT position?

From the ‘Net Movements’ page select ‘CGT’ in the top panel to see the total portfolio P&L resulting from all

fund sales over any time period, including the tax year to date, last tax year of last calendar year. You also

have the option to choose a custom date range. This function enables you to monitor the gains being made

on your portfolio in order to manage your CGT allowance.



14.6. How do I view all cash movements into and out of the portfolio since inception?

Click on “Dealing GBP” at the bottom of the ‘My Portfolio’ page. The cash account shows dates and details of

all cash movements into and out of the portfolio since inception including fees, purchases/sales of funds,

withdrawals and dividends received.

To see the Cash Transaction Narrative, simply select the date of the transaction and the narrative will appear

at the bottom of the page.


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14.7. How do I get more information on the funds in my portfolio?

If you wish to look closer at an individual fund, just click on the fund name in the ‘My Portfolio’ page and you

will be directed to a page which gives you a thorough overview, including a short description of the issuing

company and security, a link to the KIID fund factsheet document, details of all the trades made on this specific

fund starting with the initial purchase (displayed in the illustrative graphic below), a full breakdown of the

underlying asset allocation of the fund and a list of commentaries from the Fund Manager (typically produced

on a monthly basis).


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Selecting a trade date will direct you to a page which details the specifics of the trade, including a narrative

written by a member of TAM’s investment team, outlining the reasons behind the trade.

14.8. How do I get more detail on the performance of my portfolio?

Select ‘Performance’ at the top of the ‘My Portfolio’ page which will direct you to the page below. Here, you

can see a table of the performance of the portfolio versus the benchmark, along with a graphic, with the

shaded regions also showing the market value of the portfolio, withdrawals and fees.



To see performance broken down on a month-by-month basis, select ‘Historical’ in top panel. You will then be

able to analyse each individual month separately.


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14.9. How do I get more detail on the asset allocation exposure of my portfolio?

Select ‘Exposure’ tab which will take you to a page displaying the aggregated portfolio exposure by sector,

geography and currency, the top ten largest holdings within the portfolio, historical exposure and exposure

to each asset class also broken down by sector, geography and currency.


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14.10. How can I generate a comprehensive pdf investment report?

You are able to generate a comprehensive report within seconds by selecting ‘Reports’ on the initial

‘Account Details page.

It is then simply a case of selecting ‘Report Request’ in the top panel of the following page, which will lead

you to the page below, where various report types can be chosen from the drop down list and a date range

can be selected as required.

Select ‘Generate Report’ and you will see the automatically generated report appear on the generated

reports page. This page will also have links to all other recently created reports. Click the underlined title of

the report you wish to see and it will launch as a pdf. which can be downloaded and used as required.

15. ADVISING US OF CHANGES TO YOUR DETAILS/ACCOUNT

15.1. How do I change my password/email/phone numbers/address?

Click on “My Details” in the “Account Detail” and follow the instructions.

15.2. How do I change my portfolio and charitable giving selections, or close my account or

withdraw funds?

From the top level “Account Details” screen, select the account reference to access the ‘My Portfolio’ page.

From this page select “Options”. Then follow the instructions.


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16. TAX INFORMATION

16.1. How do I obtain capital gains tax (CGT) statement?*

If you are invested in a general investment account (GIA) you may need to declare your capital gains each year

for my tax return. Your CGT statement will be made available in your online account at the end of every tax

year. See the instructions in 14.5 above.

16.2. How do I obtain my annual consolidated tax voucher (CTV)*?

Your annual CTV voucher will be emailed to you at the end of every tax year. If you do not wish to receive this,

please just let us know.

* TAM is not a tax adviser and makes no warranty as to the accuracy of the information displayed. If you

need to, please seek independent tax and/or financial advice.

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