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Operator GuideCanada English Version

Digital Mailing System DM100i

SV61195 Rev. B 7/06©2006 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, elec tron i cal ly or mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifi cations as well as performance features are subject to change without notice. Your digital mailing system may not have some of the features described in this book. Available features vary, depending on the model of your mailing system, installed options, system software level, how your system is set up and the country it is designed to operate in.

E-Z Seal and Postage By Phone are trademarks or registered trademarks of Pitney Bowes Inc. EN ER GY STAR is a registered trademark of the United States Environmental Pro tec tion Agency.

FCC Part 15 ComplianceNOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modifi cations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

A shielded USB cable must used with this equipment to ensure compliance with the limits. Use of a unshielded cable is prohibited.

FCC Part 68 Compliance of the P7EC ModemThis equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identifi er in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C network interface.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed fi ve (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifi er that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example 03 is a REN of 0.3).

If this equipment (P7EC mailing machine) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to fi le a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifi cations to maintain uninterrupted service.

If you experience trouble with this modem, please refer to the warranty information provided with the equipment. If the trouble is causing harm to the network, the telephone company may request that you remove the equipment from the network until the problem is resolved.

This equipment may not be used with party lines or coin lines.

ServicingThis equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the Canadian Service Center. For reference purposes, the Canadian Service Center contact address is: Pitney Bowes c/o Progistix, 85K Signet Drive, North York, ON M9L 1T6

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Industry CanadaThis product meets the applicable Industry Canada technical specifi cations. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all devices does not exceed fi ve.

iSV61195 Rev. B

Table of Contents

Chapter 1—IntroductionAbout Your Digital Mailing System ..................................... 1-2About IntelliLink™ .............................................................. 1-2Postal Requirements ......................................................... 1-3What's in this Book ............................................................ 1-4Other Sources of Information ............................................ 1-5Specifications .................................................................... 1-6Important Safety Notes ...................................................... 1-8Important Telephone Safety Instructions ......................... 1-10

Chapter 2—Getting to Know Your MachineMachine Features–Front ................................................... 2-2Control Panel ..................................................................... 2-4Machine Features–Rear .................................................... 2-6

Chapter 3—Running MailChecklist Before Running Mail .......................................... 3-2Powering Up and Accessing Home Screen ....................... 3-3Applying Postage - Basics ................................................ 3-4

Processing Lettermail With the Optional Scale ........... 3-5Processing Lettermail Without the Optional Scale ...... 3-7Processing a Parcel With Optional Parcel Rating Module ..................................................................... 3-9Processing a Parcel Without Parcel Rating Module ..3-11Adding Postage to Correct a Mail Piece ................... 3-14Correcting a Date on a Mail Piece ............................ 3-16Printing a Statement of Mailing or Manifest Payment ................................................................. 3-18

Selecting an Account to Track Postage ........................... 3-20Printing a Zero Dollar Indicia Test Print ........................... 3-21

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Table of Contents

Chapter 4—Printing OptionsPrinting Options ................................................................. 4-2Sections of the Meter Stamp ............................................. 4-2

Bypass Printing and Seal the Envelope Only ............ 4-3 Printing Date/Time on Incoming Mail .......................... 4-4 Printing Ad, Date, and Time on Incoming Mail ............ 4-5Printing an Envelope Ad on Incoming Mail ................. 4-6 Downloading Envelope Ads .................................... 4-7Adjusting Horizontal Print Position ............................. 4-8

Chapter 5—Normal and Custom PresetsWhat is a Preset? .............................................................. 5-2Normal Preset ................................................................... 5-3

Defining Normal Preset (Systems With Scales Only) . 5-4Custom Presets ................................................................ 5-5

Selecting a Custom Preset ........................................ 5-5Defining a New Custom Preset ................................... 5-6Viewing (and Selecting) Custom Preset ...................... 5-7Editing a Custom Preset Name ................................... 5-8Deleting a Custom Preset ........................................... 5-8

Chapter 6—Adding Postage/Connecting to Data CentreA Word About Adding Postage .......................................... 6-2Connecting Your System to an Analog Phone Line ........... 6-2 Checking Funds (Postage) Availability in Machine ............ 6-2Checking Your Postage By Phone® Account Balance ...... 6-3Adding Postage ................................................................. 6-4Printing a Funds (Postage) Report .................................... 6-5Downloads from the Data Centre to Your Machine ........... 6-6

System Update .......................................................... 6-7Envelope Ads .............................................................. 6-7Software Update (mandatory) ..................................... 6-7Postal Code Update (mandatory) ............................... 6-7Postal Inspection (mandatory) .................................... 6-7Postal Rate Update (mandatory) ................................ 6-8

Connecting to the Data Centre (other than for Postage) ... 6-9

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Table of Contents

Chapter 7—System OptionsSystem Options ................................................................. 7-2Basic Options .................................................................... 7-4

Advancing Date for Printing Postage .......................... 7-4Setting the Machine to Today's Date ........................... 7-4Adjusting the Contrast (of the display) ........................ 7-4Turning Features On and Off ...................................... 7-5Setting Date, Time, and Timeouts ............................... 7-6Setting Postage Funds Warnings .............................. 7-10Setting Lock Code and Passwords ............................7-11Setting Scale Options ............................................... 7-13Checking and Clearing Batch Count ......................... 7-17Connecting to Data Centre ....................................... 7-19

Advance Options ............................................................. 7-24Change Language .................................................... 7-24System Withdrawal ................................................... 7-25Run Install Mode ....................................................... 7-26

Chapter 8—MaintenanceReplacing the Ink Cartridge/Printhead ............................... 8-2Filling the Optional Moistener ............................................ 8-6Maintaining the Optional Moistener .................................. 8-7

Removing the Moistener ............................................. 8-7Removing the Holder and Wick .................................. 8-9

Running Print Tests ......................................................... 8-10Test Print ....................................................................8-11Purge ........................................................................ 8-12Replacement (Printhead or Cartridge) ...................... 8-13

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Table of Contents

Chapter 9—TroubleshootingGetting Help ....................................................................... 9-2

Web Support ............................................................... 9-2Phone Support ............................................................ 9-2

Power Problems ................................................................ 9-3Feeding Problems ............................................................. 9-3Printing Problems .............................................................. 9-4Display Problems ............................................................... 9-6Moistening Problems ......................................................... 9-6Problems Adding Postage ................................................. 9-7Display Messages ............................................................. 9-7Viewing System Configuration Levels ............................... 9-8

Chapter 10—Supplies and OptionsSupplies and Accessories ................................................ 10-2Options ............................................................................ 10-2

Integrated Weighing Platform .................................... 10-2Moistener .................................................................. 10-2Stacker ...................................................................... 10-2Envelope Advertisements ......................................... 10-3Departmental Accounting .......................................... 10-3

How to Order ................................................................... 10-3

Chapter 11—ReportsOverview of Reports .........................................................11-2Printable Reports ..............................................................11-2

Add Postage Report ...................................................11-3Single Accounts Report ..............................................11-3Multi-Account Summary Report .................................11-4Register (Funds) Report ............................................11-4Configuration Report ..................................................11-5Error Report ...............................................................11-5

vSV61195 Rev. B

Table of Contents

Chapter 12—Departmental AccountingOverview of the Accounting Feature ................................ 12-2Turning On Accounting .................................................... 12-3Turning Off Accounting .................................................... 12-4Turning On Account Passwords (Globally) ...................... 12-5Turning Off Account Passwords (Globally) ...................... 12-5Creating an Account ........................................................ 12-6Selecting an Account ....................................................... 12-7Editing an Account/Setting Up Account Passwords ......... 12-8Displaying Account Totals .............................................. 12-10Clearing an Account .......................................................12-11Clearing all Accounts ..................................................... 12-12Deleting an Account ....................................................... 12-13

Appendix A—How to Enter Text

Glossary

Index

vi SV61195 Rev. B

Table of Contents

1-1SV61195 Rev. B

1 • Introduction

This chapter lists the key features of your mail ing system, tells you what's in this book, and pre sents important safety information.

About Your Digital Mailing System................ 1-2About IntelliLink™......................................... 1-2Postal Requirements .................................... 1-3What's in this Book ....................................... 1-4Other Sources of Information ....................... 1-5Specifications ............................................... 1-6Important Safety Notes ................................. 1-8Important Telephone Safety Instructions .... 1-10

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1 • Introduction

About Your Digital Mailing SystemYour digital mailing system's advanced features include:• Space-saving, compact footprint• ENERGY STAR® compliant design lowers operating costs and

helps preserve the environment• Large, easy-to-read display shows system status and prompts

you through setup operations• Semi-automatic envelope feeding, transport, and auto-eject• Automatic date advance• Keyboard-selectable envelope ads• Convenient, one-button postage-adding via Postage By Phone®

(requires analog phone line)• Stacker neatly stacks finished mail pieces• Ink jet printer provides clear, crisp imprints• Optional integrated weighing platform (scale) weighs mail pieces • Integrated rating feature calculates correct postage• Date and time stamp for use on incoming mail or on sensitive

documents• Accounting feature tracks postage costs by department• Password protection limits access to authorized per son nel• Full report printing capability provides hard-copy records of your

postage transactions• Optional in-line moistener wets and seals envelopes• USB communication port for exporting report data to a PC (future

feature)

What is IntelliLink™Your mailing system takes full ad van tage of IntelliLink™, your digital gateway to an entire suite of ser vic es and information that can move your mail more ef fi cient ly and enhance your business performance. IntelliLink™ technology gives you the ability to:Add postage funds conveniently via internal modem You can add funds to your machine electronically via the Pitney Bowes Postage By Phone® (requires analog phone line).

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1 • Introduction

Postal RequirementsThe meter on your mailing machine is licensed by Canada Post and you must follow some basic requirements.• The digital indicia must show the correct date and post age

amount.• The digital indicia must bear the postal code of the location

where your system is registered (i.e., your business address).• If you move to another postal code location, you must up date the

postal code. Call 1.800.672.6937 when you need to do this.• Each time you add postage to the machine, the Pit ney Bowes Data

Centre automatically per forms a postal inspection. If the in ter val between inspections is more than 60 days, your machine's dis play prompts "In spec tion Due." Per form an inspection as instructed in Chapter 6, Adding Postage to sat is fy the inspection requirement. If the interval be tween inspections is more than 90 days, the dis play prompts "Inspection Required." You won't be able to use your mailing system until you add postage or connect to the Pit ney Bowes Data Centre.

• The tape sheets for putting postage on larger items must conform to postal specifications. To order tapes that meet Canada Post requirements, see Chapter 10, Supplies and Options.

Download Postal Rate UpdatesThe latest postal rates are downloaded precisely when you need them.Add Features On DemandYou can easily download envelope ads and optional prod uct enhancements.Keep Your System CurrentSoftware download capability means you'll always have the latest version of your machine's operating system.

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1 • Introduction

What's in this BookThe Introduction describes the key features of your mail ing system and pro vides material and equipment spec i fi ca tions. It also includes important safety notes.

Chapter 2, Getting to Know Your System explains the purpose and shows the lo ca tion of each control and ma chine feature. Please read this sec tion carefully. It pro vides a foun da tion for the instructions in later sections of this book.Chapter 3, Running Mail explains how to process mail. The op er a tions cov ered here are the ones you'll use most often.Chapter 4, Printing Options explains your printing options for incoming and outgoing mail.

Chapter 5, Normal and Custom Presets explains the Normal and Custom Presets feature for saving commonly-used settings on your machine.Chapter 6, Adding Postage explains how to add postage to your system using Pitney Bowes' Postage By Phone® Service and connecting to the Pitney Bowes Data Centre.

Chapter 7, System Options provides step-by-step instructions for cus tom iz ing sys tem operation to suit your own needs.Chapter 8, Maintenance explains how to check print quality and take care of the moistener and tape feeder. Chapter 9, Troubleshooting explains how to fix common problems and tells you what error messages mean. Chapter 10, Supplies and Options lists the supplies available for your mailing system and explains how to order them. It also describes options that add to the ver sa til i ty of your mailing system and enhances the pro duc tiv i ty of your mailroom. Chapter 11, Reports provides you with a description of reports you can print on your system.Chapter 12, Accounting Setup provides instructions for setting up the accounting feature. Appendix A, Glossary has a small glossary that explains some of the terms unique to the world of mail ing. We think you'll find it help ful.

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1 • Introduction

Other Sources of Information

Basics PosterDon't like reading manuals? Viiew or print the Basics poster sup plied on your mail ing sys tem CD. It has con densed ver sions of many of the topics covered in this book.

Our Help DeskFor direct questions, call the Pitney Bowes Customer Centre at 1.800.672.6937.

Web ResourcesTo order Pitney Bowes supplies and accessories, go to: www.pitneybowes.ca and click on Online Store www.pitneybowes.ca and click on My Account

1-6 SV61195 Rev. B

1 • Introduction

Specifications

EquipmentSize of Model with Stacker: 8.5" (215 mm) H x 13.6" (345 mm) W x 15.4" (390 mm) D

Size of Base Model with Stacker and Scale: 8.8" (224 mm) H x 13.6" (345 mm) W x 15.4" (390 mm) DSize of Base Model with Stacker, Scale and Moistener: 8.8" (224 mm) H x 28.5" (724 mm) W x 15.4" (390 mm) DWeight: 15 lbs. (6.8 kg), approximate.Power Requirements: 100-240 VAC, 50/60Hz. 1.0ACommunications Ports: 1 USB; 1 RJ-11.Operating Temperature: 40°F (4°C) to 108°F (42°C)LCD Display: 4 lines, 20 characters long.Throughput: Up to 30 letters per minute with no moistener; Somewhat less with optional moistener.Actual through put will vary, depending on the ma te ri al used, ma chine condition, use of moistener, and the skill of the op er a tor.

Print Resolution: 600 x 400 dpi

Print Image Area: at least 1" (25.4 mm) x 6-5/8" (170 mm)

Ink Cartridge Life: 2,500 imprints or 22 letters per day, 5 days a week for 6 months. Disclaimer: Ink cartridge yield may vary due to usage patterns.Tape Sheets: self-adhesive type (dual tape sheets, Pitney Bowes Part Numbers 612-9 and 620-9).

Internal Envelope Ad Storage: up to 20.Departmental Accounting: Comes with the ability to assign 25. More accounts available if purchased.

1-7SV61195 Rev. B

1 • Introduction

IMPORTANT: For best results, always make sure your material conforms to our published specifi cations.

Material (see figure below)Minimum Size: 5" x 3" (127 mm x 76 mm) Maximum Size: 15" x 13" (381 x 330 mm)Minimum Flap Depth: 7/8" (22 mm)Maximum Flap Depth: 3" (76 mm)Minimum Thickness: 0.007" (0.18 mm)Maximum Thickness: 3/8" (9.5 mm)Maximum Stack Height for Mail: 2.5" (60 mm)

IntelliLink™ Feature SettingsMaximum Imprint: $99.99Reset Type: Postage-By-Phone®

1-8 SV61195 Rev. B

1 • Introduction

Important Safety NotesFollow the normal safety precautions for all of fice equipment. • Please read all instructions before you attempt to op er ate the

system. Save these in struc tions for future use.• Use the power cord supplied with the ma chine and plug it into

a properly ground ed wall outlet that's lo cat ed near the machine and easily accessible. Failure to properly ground the machine can result in se vere per son al injury and/or fire.

• The power cord wall plug is the primary means of dis con nect ing the machine from the AC supply. The unit is on whenever it is plugged into a live re cep ta cle, even though the operator display may be off.

• Place the mailing machine base close to an easily ac ces si ble wall out let. DO NOT use a wall outlet con trolled by a wall switch or one that is shared with oth er equipment.

• Do not use an adapter plug on the line cord or wall out let.• Do not remove the ground pin from the line cord.• Make sure the area in front of the wall outlet into which the

machine is plugged is free from ob struc tion.• DO NOT route the power cord over sharp edges or trap it

between pieces of fur ni ture. Make sure there is no strain on the power cord.

• To reduce the risk of fire or electrical shock, DO NOT attempt to re move covers or disassemble the control panel or its base. The cab i net encloses hazardous parts. If you should drop or otherwise dam age the unit, call Pitney Bowes.

1-9SV61195 Rev. B

1 • Introduction

CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, im me di ate ly dis con nect the power cord from the wall plug and contact Pitney Bowes at 1.800.672.6937.

Important Safety Notes (continued)• Keep fingers, long hair, jewelry and loose clothing away from

moving parts at all times. • Keep your hands out of the ink cartridge refill holder. • Avoid touching moving parts or materials while the ma chine is in

use. Before clear ing a stall, be sure ma chine mechanisms come to a complete stop.

• When removing stalled material, avoid using too much force to pro tect against minor personal injury and dam age to the equipment.

• Use the equipment only for its intended purpose.• Always follow the specific occupational safety and health

standards prescribed for your workplace.• Do not place lighted candles, cigarettes, cigars, etc., on the

mailing machine.• To prevent overheating, do not cover the vent open ings.• Use only Pitney Bowes ink, tape strips, and cleaners. Call

our Supply Line to place orders at 1.800.672.6937. If you need Material Safety Data Sheets on the supplies for OSHA requirements, please con tact your local Pitney Bowes branch.

1-10 SV61195 Rev. B

1 • Introduction

Important Telephone Safety InstructionsThe machine connects directly to an a log tele phone lines. For your protection, basic safety pre cau tions should always be followed to reduce the risk of fire, elec tric shock, and injury to persons. These safety pre cau tions include:

• Never install telephone wiring during a lightning storm.• Disconnect the system's telephone line during a light ning storm.• Avoid using a telephone or equipment that connects to a

telephone line during an electrical storm; there may be a remote risk of electrical shock from lightning.

• Do not use the telephone or equipment connected to the telephone line to report a gas leak in the vicinity of the leak.

• Never install telephone jacks in wet locations. • Do not use this product near water, for example, near a bath tub,

wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

CAUTION: To reduce the risk of fi re, use only 26 AWG telecommunication line cord either supplied with the machine or separate.

2-1SV61195 Rev. B

2 • Getting to Know Your System

Machine Features–Front .............................. 2-2Control Panel ................................................ 2-4Machine Features–Rear ............................... 2-6

In this chapter you'll find out where everything is and what it does.

2-2 SV61195 Rev. B


12 3

8

9

4

Machine Features–Front

7

5

(shown with optional weighing platform)

6

(shown with optional moistener and weighing platform)

2-3SV61195 Rev. B


1. Control Panel—allows you to enter and setup information on your machine.

2. Top Cover—opens up to allow replacement of the ink cartridge. See Chapter 8, Maintenance for instructions.

3. Weighing Platform/Scale (optional)—allows you to weigh and calculate postage of a mail piece based on the service selected.

4. Stacker Tray—allows the neat stacking of finished mail pieces.5. Operator Guide Slot —allows you store the Operator Guide for

easy access.6. LED—lights green when your system is on; lights orange when

your system is in "sleep" mode.7. Transport Lever (two position) Home - transport rollers engaged for processing mail (normal) Released - trans port rollers disengaged so you can clear a

stalled mail piece. NOTE: The machine won't process mail when left in the released position.

8. Feed Deck—supports your envelope, post card or tape sheet as it passes un der the printer mechanism.

9. Moistener (optional)—applies sealing fluid to the envelope flap. You can seal envelopes or leave them unsealed, depending on how you feed them.

2-4 SV61195 Rev. B


Control Panel

1

7

2

56

43

1. Screen Selection Keys—allows you to select a line (one key for each line) on the operator display. Whenever the left arrow (◄) occupies the first position in one of the display lines, you may press the corresponding Screen Selection key to select that line.

2. Operator Display—shows the current status of your system and prompts you through all setup operations in a four line LCD.

3. Page Up/Page Down (Scroll Keys)—allows you to scroll up and down through menu choices in the operator display. If a Page/Up/Down key is lighted, it indicates additional choices are available in a menu (up or down, depending on key) and that Page Up/Down key can be pressed to access these further choices.

4. Lock/Power Key—Dual function. Prevents unauthorized use of your system if lock feature is setup and machine is in "sleep mode"; entering your four-digit password unlocks (awakens) the machine. Also allows you to power up or power down machine.

5. Yes/Enter and No Keys—allows you to confirm an operation or answer “Yes” or "No" to a prompt. The Yes key also functions as the Enter key for data entry.

7

2-5SV61195 Rev. B


6. Alpha/Numeric Keypad—allows you to type in numbers and letters for account names, processing certain types of mail, and other information. See Appendix A, Entering Text for more information.

7. Feature Keys—allows you quick access to the most common features on the system. Pressing a Feature key takes you immediately to the top-level screen of the feature for that key.

Home—takes you back to the Home (date/postage) screen. Normal Preset—is the default mode that appears when the

system is powered up. This Normal Preset mode is reserved for Seal Only mail processing when you only want to seal the mail piece and not print postage.

Custom Preset—allows you to program up to 10 custom settings for your most frequent mail jobs. You can program values such as class, weight, envelope ad, account, etc., as a custom preset using the Feature keys on the control panel. See Chapter 5, Normal and Custom Presets for details.

Funds—allows you to check your postage funds and number of mail pieces processed. See Chapter 6, Adding Postage for de tails.

Add Postage—allows you to add (refill) postage funds to your machine conveniently via modem (requires analog phone line). See Chapter 6, Adding Postage for de tails.

Reports—allows you to generate reports for postage, accounting, and other types of data. See Chapter 11, Reports for details.

Options—allows you to access system setup information such as date, time, postage, accounts, phone parameters, etc. See Chapter 7, System Options for details.

Weigh/Rate—allows you to weigh and calculate postage based on service selected. See Chapter 3, Running Mail for details.

Print Menu—allows you access to all the information printed on a mail piece such as date, time, postage, ad slogan, etc. See Chapter 3, Running Mail for details.

IMPORTANT: When you press one of the Feature keys, any entry in the preceding screen is lost unless you have fi rst pressed the Yes/Enter key to confi rm the entry. For example, if you entered an account name on one screen and then immediately pressed another Feature key, the account name will not be recorded by the system.

2-6 SV61195 Rev. B


1. Phone Jack—allows you to connect an analog phone line, such as one a Fax machine uses. The jack accepts a standard RJ-11 phone plug (supplied). When your system is connected to an analog phone line, you can add post age anytime by pressing Add Postage and following the prompts. See Chapter 6, Adding Postage for de tails.

2. USB Port—allows you to connect a USB cable and download report data to a PC (future feature).

3. Power Receptacle—connects to AC power cord (supplied).

Machine Features—Rear

2 3

1

3-1SV61195 Rev. B

3 • Running Mail

Checklist Before Running Mail ......................3-2Powering Up and Accessing Home Screen ...3-3Applying Postage - Basics ............................3-4

Processing Lettermail With the Optional Scale ......................................3-5Processing Lettermail Without the Optional Scale ......................................3-7Processing a Parcel With Optional Parcel Rating Module .............3-9Processing a Parcel Without Parcel Rating Module ......................... 3-11Adding Postage to Correct Mail Piece ...3-14Correcting a Date on a Mail Piece .........3-16Printing a Statement of Mailing or Manifest Payment ...............................3-18

Selecting an Account to Track Postage .......3-20Printing a Zero Dollar Indicia Test Print .......3-21

This chapter explains how to process mail, with and without the optional weighing platform (scale), for both Lettermail and Parcel mail pieces.

3-2 SV61195 Rev. B

3 • Running Mail

Checklist Before Running MailBefore you run mail on your system, review these items:• Make sure your mailing system is plugged into a prop er ly

ground ed, 110 VAC receptacle. Always follow the safe ty pre cau tions in Chapter 1, Introduction.

• Check that you have enough postage for your mail run. Press Funds key to view your current balance.

• Check that you have a spare ink cartridge if you are low on ink and need to run a large number of mail pieces. See Chapter 10 - Supplies and Options for ordering additional ink cartridges.

• Check the level of sealing solution in the optional moistener. If you need to add sealing solution, refer to Chapter 8, Maintenance.

• If you plan on printing tape sheets, make sure you've have an adequate supply. See Chapter 10, Supplies and Options for ordering tape sheets.

3-3SV61195 Rev. B

3 • Running Mail

Powering Up and Accessing the Home Screen

06.08.28 0.00

◄CLASS: xxxxxxxxxPlace item on scale

When you power up your system, the screen that shows on your machine is based on its configuration or settings (see below).

SEAL ONLYNO PRINTING

Insert envelope or◄Exit SEAL ONLY

06.08.28 0.00

◄Select a class◄MAN WT: 0 g

*NOTES:• You need to be at a home screen to start the rating process and

apply postage (see next section).• If you have enabled the accounting feature, "ACCT: xxxxx"

displays above "CLASS" or "Select a class" on the home screen.• If you have a scale, the normal preset can be configured. For

systems without a scale, the normal preset can not be changed from the factory setting of "Seal Only" mode (but you can still set up custom presets if you wish). See Chapter 5, Normal and Custom Presets for more information.

Power-Up Screen with Factory-Set Normal Preset or System without Scale

Home Screen* after Powering up with a Programmed Normal Preset (Scale Attached Only)

Home Screen* After Selecting "Exit Seal Only"

06.08.28 0.00

◄Select a class◄SCALE: 0 g

With Scale Without Scale

3-4 SV61195 Rev. B

3 • Running Mail

Applying Postage - Basics

• There must always be a weight of at least "1 g" displaying on the screen before an indicia can display. For systems with scales, it simply means putting the mail piece or parcel on the scale. For systems without scales, it means bringing up a preset that includes a weight or entering a manual weight.

• There are two major Canada Post categories of mail that this meter can process - Lettermail and Parcels.

Lettermail – Your machine supports the rates for Lettermail pieces that adhere to Lettermail specifications and weigh between 1 gram and 500 grams. The rates for mail pieces falling outside of these criteria are available through the optional parcel rate module for the system. The postage for Lettermail items must be calculated using the internal rating feature of the machine.

Parcels – Your machine supports the rates for mail pieces weighing over 500 grams through an optional Parcel rating module. If the optional Parcel rating module has been purchased, the parcel must be processed using the internal rating feature. If the optional Parcel rating module has not been purchased, you must know the correct postage before hand and manually enter the postage using the keypad.

• To apply postage for large pieces and parcels that can't be run through the machine, use the optional tape sheets (see Chapter 10, Supplies and Options for ordering tape sheets). Feed the tape sheets into the ma chine the same way you would feed an en ve lope. Apply the postage tape sheets on the mail piece or parcel in the proper location (call your local post offi ce or visit the Canada Post website at www.canadapost.ca for more detailed specifi cs and requirements).

06.08.28 ≡0.51≡

◄CLASS: Ltr Dom Std◄SCALE: 8 g

06.08.28 ≡0.51≡

◄CLASS: Ltr Dom StdMAN WT: 8 g

Sample Indicia Screen (with Scale Attached)

Sample Indicia Screen (No Scale Attached or Manual Weight Entry Mode)

• You can only print an indicia (a meter stamp), do a date correction, a postage correction, or a Statement of Mailing when the screen displays an indicia in the upper right corner (see examples below).

Indicia Indication

3-5SV61195 Rev. B

3 • Running Mail

Processing Lettermail With the Optional ScaleThe machine has two optional scale configurations:• 1 kg weight capacity - recommended for users whose mail consists

primarily of Lettermail• 2.5 kg weigh capacity - recommended for users who send

Lettermail and ParcelsThis procedure is used for processing Lettermail (mail pieces weighing between 1 gram and 500 grams whose dimensions fall within the Lettermail classification) when you have the optional scale attached. You cannot enter a postage amount using the keypad for any value within the range of the Lettermail rate structure.

06.08.28 ≡0.51≡

◄CLASS: Ltr Dom Std◄SCALE: 8 g

PageUp

PageDown

1. At the Home screen, place the mail piece on the scale.2. Select the "Canpost" option, then select the "Letter" option. The

Canada Post letter classes and rates available for that mail piece are shown, based on its weight. Press Page Down (if necessary) to review the full range of class options.

3. Select the class option desired for your mail piece.4. Select, if needed, any applicable special services (such as

"Registration") associated with that class option and select "Done".5. The internal rating feature calculates the total postage based on

the weight and the class/options selected and displays it on the screen (an example is shown below):

6. If using the optional moistener, place flap along moistener and move towards the right.

3-6 SV61195 Rev. B

3 • Running Mail

7. Place the envelope up (or tape sheet if mail piece is too big for machine) against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the dig i tal indicia and ejects the envelope/tape sheet

Registration Wall

3-7SV61195 Rev. B

3 • Running Mail

Processing Lettermail Without the Optional Scale This procedure is used for processing Lettermail (mail pieces weighing between 1 gram and 500 grams whose dimensions fall within the Lettermail classification) if the optional scale is not attached and you already know the weight of a mail piece.

3. The next screen that displays depends on your machine settings: • If a class displays, it is the desired class, and no special

services (such as "Registration") are required, skip to step 7. • If a class displays but it is incorrect, or you need to add special

services (such as "Registration"), select "Class". • If the Canpost option displays, select "Canpost".4. Select the "Letter" option. The Canada Post letter classes and

rates available for that mail piece are shown, based on its weight. Press Page Down (if necessary) to review the full range of class options.

5. Select the class option desired for your mail piece.6. Select, if needed, any applicable special services (such as

"Registration") associated with that class option and select "Done".7. The internal rating feature calculates the total postage based

on the weight and class/options selected and displays it on the screen (an example is shown below):

ENTER WEIGHT x g

◄Change to kg◄Continue

PageUp

PageDown

1. At the Home screen, press Weigh/Rate.

2. Key in the weight in grams (up to 500 g) of your mail piece. Select “Continue” when finished.

06.08.28 ≡0.51≡

◄CLASS: Ltr Dom StdMAN WT: 8 g

PageUp

PageDown

3-8 SV61195 Rev. B

3 • Running Mail

9. Place the envelope up (or tape sheet if mail piece is too big for machine) against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the dig i tal indicia and ejects the envelope/tape sheet.

8. If using the optional moistener, place flap along moistener and move towards the right.

Registration Wall

3-9SV61195 Rev. B

3 • Running Mail

Processing a Parcel With Optional Parcel Rating ModuleThe machine has two optional scale configurations:• 1 kg weight capacity - recommended for users whose mail consists

primarily of Lettermail• 2.5 kg weigh capacity - recommended for users who send

Lettermail and ParcelsThis procedure is used for processing Parcels (those mail pieces weighing over 500 grams or those mail pieces whose dimensions are too large to qualify as Lettermail) if you have purchased the optional Parcel Rating module. An attached scale (2.5 kg capacity) also comes with this module to support this feature. With this configuration, you will not be able to enter a postage amount using the keypad for any value within the range of the Parcel rate structure. If you need help determining if a mail piece should be rated as a Parcel or Lettermail, contact your local Canada Post retail location or log on to www.canadapost.ca.1. At the Home screen, select "CLASS" or "Select a class"

(depending on your machine settings).2. Select the "Canpost" option, and then select the "Parcels" option.3. Review the Canada Post classes and rates on the display. Press

Page Down and Page Up as necessary to review the full range of class options and select the option desired for your parcel.

4. Enter the parcel destination code/zone/country. NOTE: To access alpha characters, tap the appropriate number key until the desired character displays.

For domestic parcels: • If entering a zone, key in a number from 1 to 6 and select "This

is Zone". • If entering a postal code, key in the alpha-numeric code (do

not include spaces) and select "This is Code". For international parcels: A. Enter the appropriate country code/name.

• If entering a country number, key in the two or three-digit code representing the country and select "Continue".

• If entering a country name, key in the first letter of the country (say "F" for France) and a list of all countries starting with that letter displays. Use Page Up or Page Down to scroll through the list and select the desired country.

B. The country and the parcel class displays on the top line of the screen. Select that line to continue the rating process.

3-10 SV61195 Rev. B

3 • Running Mail

ENTER WEIGHT x g


PageUp

PageDown

8. Place the parcel (or tape sheet if parcel is too big for machine) up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the dig i tal indicia and ejects the parcel/tape sheet. If need be, place the tape sheet on the parcel.

06.08.28 ≡6.79≡

◄CLASS: Parc Dom Par◄SCALE: xxxx g

PageUp

PageDown

7. The internal rating feature calculates the total postage based on the weight and the class/options selected and displays it on the screen (an example is shown below):

5. Select, if needed, any applicable special services (such as "COD", Oversize", etc.) associated with that class option and select "Done".

6. Place the parcel on the scale. NOTE: If the parcel is too heavy for the scale (greater than 2500

grams), a "Weight Over Capacity" message displays. Remove the parcel and obtain the correct weight for this parcel from another source. Then: A. Press Weigh/Rate and select "Enter manual weight". B. Key in the correct weight (you may change how you enter

the weight between kg or g) and select “Continue”. NOTE: You cannot enter a value higher than 30,000 grams (30 kg).

NOTE: If the rating of the parcel results in a postage value greater than $99.99, the system displays "Postage Too High" (this may happen when rating a very heavy parcel using some international rates). Press Clear (back arrow). You will need to bring this parcel to your local Canada Post retail location for rating.

3-11SV61195 Rev. B

3 • Running Mail

Processing a Parcel Without Parcel Rating ModuleThis procedure is used for processing Parcels (those mail pieces weighing over 500 grams or those mail pieces whose dimensions are too large to qualify as Lettermail) if you did not purchase the optional Parcel Rating module. You need to know the weight and appropriate postage value for the parcel you wish to process. If you need help determining if a mail piece should be rated as a Parcel or Lettermail, or need to obtain the fees associated with shipping parcels, contact your local Canada Post retail location or log on to www.canadapost.ca.

5. Select "Done" at the Services value confirmation screen.

SERVICES 0.00◄ 0.01 to 0.50◄ 3.50 to 99.99◄Done

PageUp

PageDown

3. The system displays a series of selectable postage value ranges that you can access. Select "3.50 to 99.99" (this is the range applicable for entering postage manually for parcels).

2. Select "Other payment", then press Page Down and select "Other Items".

PageDown

x g◄Canpost◄Other Payment

PageUp

1. At the Home screen, select "CLASS" or "Select a class" (depending on your machine settings).

4. The system displays the following screen. Key in the postage amount using appropriate decimal places and select "OK".

Please enter value $

max : $99.99◄OK

3-12 SV61195 Rev. B

3 • Running Mail

06.08.28 ≡6.79≡

◄CLASS: Other Items◄SCALE: xxxx g

06.08.28 ≡6.79≡

◄CLASS: Other ItemsMAN WT: xxxx g

Screen with Scale Screen without Scale

7. The total postage displays on the screen (an example is shown below).

ENTER WEIGHT x g


PageUp

PageDown

6. The next step depends on the machine configuration: • If you have a scale, place the parcel on the scale.

NOTE: If the parcel is too heavy for the scale (greater than 1000 grams), a "Weight Over Capacity" message displays. Remove the parcel and obtain the correct weight for this parcel from another source. Then follow steps A-B below.

• If you do not have a scale, do the following: A. Press Weigh/Rate. If prompted, select "Enter manual

weight". B. Key in the correct weight (you may change how you enter

the weight between kg or g) and select “Continue”. NOTE: You cannot enter a value higher than 30,000 grams (30 kg).

Must be a non-zero indicia amount

3-13SV61195 Rev. B

3 • Running Mail

8. Place the parcel (or tape sheet if parcel is too big for machine) up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the dig i tal indicia and ejects the parcel/tape sheet. If need be, place the tape sheet on the parcel.

NOTE: If the meter printed a zero postage indicia ($0.00) instead of the intended postage amount, it means you accidentally keyed in a postage amount outside the range displayed in step 4. If this happens, simply redo this procedure but ensure that you are keying in a value within the range displayed. Also, this time use a tape sheet to print the postage value.Once you have printed the proper postage amount, place the tape sheet to the left of the original impression (if room provides) or affix the tape sheet in the upper right hand corner of the other side of the parcel.

3-14 SV61195 Rev. B

3 • Running Mail

Adding Postage to Correct a Mail PieceThis procedure is used if you have applied the incorrect amount of postage and need to make a correction to ensure that a mail piece has sufficient postage.

3. The system displays a series of selectable postage value ranges that you can access for your postage correction.


PageUp

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1. At the Home screen: • If you have a scale, place the mail piece on it. • If you have any weight showing, select "CLASS" or "Select a class" (depending on your machine settings).

• If "Enter Manual Weight" is showing, you need to enter a manual weight first (see steps A-C below). A. Press Weigh/Rate. B. Key in 1 g and select “Continue”.

ENTER WEIGHT 1 g


PageUp

PageDown

C. Select "CLASS" or "Select a class" (depending on your machine settings).

2. Select "Other Payment" option, then select "Postage Corr".

4. Select the postage range that is applicable to the postage correction you want to enter into the system manually. The system then displays the following screen:

Please enter value $

max : $.50◄OK

NOTE: The screen at left illustrates a correction being executed for the $0.01 to $0.50 range


PageUp

3-15SV61195 Rev. B

3 • Running Mail

6. At the Services amount confirmation screen, select "Done". A screen displays with the amount of correction (the example used in these steps is shown below):

06.08.28 ≡0.38≡

◄CLASS: Postage Corr◄SCALE: x g

7. Take mail piece off of scale and run the mail piece through the system so the that indicia prints on the upper right hand corner of the back side of the envelope (opposite of where initial indicia is printed). Alternatively, you can use a tape sheet to print the correction indicia and place it to the left of the original indicia (for parcels) or as instructed above for letters.

5. Key in the postage correction using appropriate decimal places (in the example above, the value must be between $0.01 and $0.50) and select "OK".

06.08.28 ≡0.38≡

◄CLASS: Postage CorrMAN WT: x g



NOTE: If the meter printed a zero postage indicia ($0.00) instead of the intended postage correction, it means you accidentally keyed in a postage amount outside the range displayed in step 4. If this happens, simply redo this procedure but ensure that you are keying in a value within the range displayed. Also, this time use a tape sheet to print the postage correction.Once you have printed the proper postage correction amount, place the tape sheet to the left of the original impression (if room provides) or affix the tape sheet in the upper right hand corner of the other side of the mail piece.

3-16 SV61195 Rev. B

3 • Running Mail

Correcting a Date on a Mail PieceThis procedure is used if you have applied the wrong date to a mail piece and need to make a correction. For example, if you already ran your mail for the day but it was too late for that day's mail pickup, you can apply the next business day's date on the mail pieces so they can be processed correctly by the post office. However, you first need to advance the date on the machine before correcting the date on the mail piece.NOTE: You cannot change the printed date to a date earlier than the meter's internally held date (in an effort to "backdate" the mail).1. Press Options.2. Select “Advance the date”.3. The system displays current date. You may either:

A. Select “Add one day” to advance date one day for each pressing of the key.

B. Key in a number (from 1-30) representing the number of days you want to advance the date, then select “Add x days (1-30)”.

4. Select “Continue”. The new date now shows in the Home screen.5. At the Home screen: • If you have a scale, place the mail piece on it. • If you have any weight showing, select "CLASS" or "Select a

class" (depending on your machine settings).• If "Enter Manual Weight" is showing, you need to enter a manual weight first (see steps A-C below). A. Press Weigh/Rate. B. Key in 1 g and select “Continue”.

ENTER WEIGHT 1 g


PageUp

PageDown


6. Select "Other Payment" option, then select "Date Correct".


PageUp

3-17SV61195 Rev. B

3 • Running Mail

8. Take mail piece off of scale and run the mail piece through the system so the that indicia prints in the upper right hand corner of the back side of the envelope (opposite of where initial indicia is printed). Alternatively, you can use a tape sheet to print the correction indicia and place it to the left of the original indicia (for parcels) or as instructed above for letters.

9. Return the machine date to the current date by pressing Options. Select “Set to todays date". You return to the Home screen with the current (today's) date set.

06.08.28 ≡0.00≡

◄CLASS: Date Correct◄SCALE: x g

06.08.28 ≡0.00≡

◄CLASS: Date CorrectMAN WT: x g


7. A screen displays with the date and $0.00 indicia (an example is shown below):

3-18 SV61195 Rev. B

3 • Running Mail

Printing a Statement of Mailing or Manifest PaymentThis procedure is used when you have multiple parcels to send and want to evidence the postage payment for these shipments through one single digital indicia.

SERVICES 0.00◄ 0.01 to 99.99

◄Done

2. Select "Other Payment" option, then select "Manifesting".

3. At the Services screen, select "0.01 to 99.99".

1. At the Home screen: • If you have a scale, place any mail piece on it. • If you have any weight showing, select "CLASS" or "Select a class" (depending on your machine settings).

• If "Enter Manual Weight" is showing, you need to enter a manual weight first (see steps A-C below). A. Press Weigh/Rate. B. Key in 1 g and select “Continue”.

ENTER WEIGHT 1 g


PageUp

PageDown


4. Key in the postage value for the Statement of Mailing or Manifest Payment using appropriate decimal places and select "OK".


PageUp

3-19SV61195 Rev. B

3 • Running Mail

6. Place a tape sheet up against the registration wall of the system and slide it to the right until the system grasps it. The system prints the digital indicia and ejects the envelope. Place the tape sheet on the Statement of Mailing or Manifest which your local Canada Post retail outlet can provide.

5. At the Services confirmation screen, select "Done". A screen displays (an example is shown below):

06.08.28 ≡12.52≡

◄CLASS: Manifesting◄SCALE: x g

06.08.28 ≡12.52≡

◄CLASS: Manifesting◄MAN WT: x g



3-20 SV61195 Rev. B

3 • Running Mail

Selecting an Account to Track Postage You can select an account to track postage if the departmental accounting feature has been turned on. See Chapter 12, Departmental Accounts, for information on setting up this feature.1. At the Home screen, press the selection key next to ACCT: line

to display the Accounts menu.

2. Select "Select an account"

4. If a password has been assigned to this account, you will be prompted to enter one. Key in the 4-digit password if necessary.

5. You return to the Home screen with the name of the account listed (the example below shows "Sales" as the account chosen).

SELECT AN ACCOUNT◄1 (Use keypad) ◄0 None◄2 Sales

PageUp

PageDown

3. The "Select an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account:

ACCOUNTS◄Select an account◄Create an account◄Delete an account

PageUp

PageDown

A. You may either key in the first digit of the account number if you know it and press Yes/Enter, OR

B. Use the appropriate selection key next to the display.

(lit key indicates more menu choices)

06.08.28 0.00◄ACCT: Sales◄CLASS: xxxxxxxxxxx◄SCALE: x g

06.08.28 0.00◄ACCT: Sales◄CLASS: xxxxxxxxxxxMAN WT: x g


3-21SV61195 Rev. B

3 • Running Mail

3. The system displays a series of selectable postage value ranges. Select "Done".


PageUp

PageDown

Printing a Zero Dollar Indicia (Meter Stamp) Test PrintPeriodically, may want to conduct a test print to determine if your print mechanism is operating correctly. One way to do this is to print a zero dollar indicia so as not to waste postage (the other way is to run the test print option from the menu; see Chapter 8, Maintenance, "Test Print" section). To create a zero dollar test print:1. At the Home screen, select "CLASS" or "Select a class"

(depending on your machine settings).

2. Select "Other Payment" option, then select "Postage Corr".


PageUp

4. You return to the main screen. • If you have the accounting feature turned on, select an account. • If you have an optional scale, place a mail piece on it. • If you do not have the optional scale, enter a manually weight

(between 1g - 30g) and select "Continue".5. The main screen displays a postage value of $0.00 and the

system will allow you to print a zero dollar indicia.

06.08.28 ≡0.00≡

◄CLASS: Postage Corr◄SCALE: x g

06.08.28 ≡0.00≡

◄CLASS: Postage CorrMAN WT: x g


Zero Indicia Amount

3-22 SV61195 Rev. B

3 • Running Mail

4-1SV61195 Rev. B

4 • Printing Options

Printing Options .............................................4-2Sections of the Meter Stamp .........................4-2

Bypass Printing and Seal the Envelope Only .....................................4-3Printing Date/Time on Incoming Mail .......4-4Printing Ad, Date, and Time on Incoming Mail .......................................4-5Printing an Envelope Ad on Incoming Mail .......................................4-6 Downloading Envelope Ads ...............4-7Adjusting Horizontal Print Position ..........4-8

This chapter explains your printing options for incoming and outgoing mail.

4-2 SV61195 Rev. B


Printing OptionsThere are various printing options available when processing mail through the system. Your can:• Bypass printing and seal the envelope only (with the optional

moistener)• Print the time and date on incoming mail• Print an envelope ad, time, and date on incoming mail• Print an envelope ad on incoming mail• Adjust the horizontal print position of the indicia on the mail

All of these options are available by pressing Print Menu and selecting your choice (see below).

PRINT MENU◄Seal Only (Option)◄Date & Time Only◄Ad-Date-Time Only

PageUp

PageDown

PRINT MENU◄Ad Only◄Horiz. print pos.

PageUp

PageDown


Sections of the Meter StampThese are the sections that make up the meter stamp printed on your mail piece.

Envelope Ad Encrypted Canpost Indicia

Postage Applied

DatePostal Code of postage meter

Optional Printing Required Printing

Meter Serial Number

4-3SV61195 Rev. B


Bypass Printing and Seal the Envelope Only (when using the optional moistener)If using the optional moistener with pre-addressed envelopes, you can set up your mailing system to seal envelopes with out printing a digital indicia on them.1. Press Print Menu.2. Select "Seal Only (Option)".

PageUp

PageDown

The ""SEAL ONLY- NO PRINTING" screen ap pears. 3. Place flap along moistener and move towards the right.

4. Slide the envelope to the right until the sys tem takes hold of it. The system seals and ejects the piece.

5. Select “Exit SEAL ONLY” when finished to return you to the Home screen.


4-4 SV61195 Rev. B


Printing the Date and Time on Incoming MailYou can set up your mailing system to print the date and time on incoming pieces of mail.1. Press Print Menu.2. Select "Date & Time Only".

The "DATE AND TIME ONLY - NO POSTAGE PRINTED"" screen ap pears.

4. Select “Exit DATE AND TIME” when finished to return you to the Home screen.

3. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the time and date and ejects the envelope/tape sheet. NOTE: Make sure you orient the mail piece so the date and time prints on a blank section of the mail piece.

PageUp

PageDown


4-5SV61195 Rev. B


Printing an Ad, Date, and Time on Incoming MailYou can set up your mailing system to print an ad, the date and time on incoming pieces of mail.1. Press Print Menu.2. Select "Ad-Date-Time Only".

PageUp

PageDown


3. The "AD DATE & TIME ONLY" screen displays. If the current ad shown is correct, skip to step 6; otherwise select "AD".

AD, DATE & TIME ONLY◄AD: Recycle◄TEXT:◄Exit AD DATE & TIME

PageUp

PageDown

4. Select "Select an Ad".

ADS◄Select an Ad◄Install an Ad

PageUp

PageDown

5. Select the ad desired. Use the Page Down or Page Up keys to scroll through the choices.

SELECT AN AD◄ (Use keypad)◄0 -None◄1 -Centraide

PageUp

PageDown

4-6 SV61195 Rev. B


7. Select “Exit AD DATE & TIME” when finished to return you to the Home screen.

6. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the time and date and ejects the envelope/tape sheet. NOTE: Make sure you orient the mail piece so the ad, date, and time prints on a blank section of the mail piece.

Printing an Envelope Ad on Incoming MailYou can set up your mailing system to print an envelope ad on incoming pieces of mail.

3. The AD ONLY screen displays. If the current ad shown is correct, skip to step 6; otherwise select "AD".

1. Press Print Menu.2. Press Page Down and select “Ad Only.”


PageUp

PageDown

AD ONLY◄AD: RecycleInsert envelope or◄Exit AD ONLY

PageUp

PageDown

4. Select "Select an Ad".

ADS◄Select an Ad◄Install an Ad

PageUp

PageDown

4-7SV61195 Rev. B


7. Select “Exit AD ONLY” when finished to return you to the Home screen.

6. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the time and date and ejects the envelope/tape sheet. NOTE: Make sure you orient the mail piece so the date and time prints on a blank section of the mail piece.

5. Select the ad desired. Use the Page Down or Page Up keys to scroll through the choices.

SELECT AN AD◄ (Use keypad)◄0 -None◄1 -Centraide

PageUp

PageDown

Downloading an Envelope Ad Into Your SystemIf you want another envelope ad, contact Pitney Bowes at 1.800.672.6937 (your machine has a capacity of 20 ads). Ready-made items can be purchased and downloaded directly into your machine. We can also work with you to create custom ads. NOTE: Your ad must be purchased and ready and the machine must be connected to an analog phone line for this download procedure.1. From Home screen, press Page Down to second screen and

select "AD.” 2. Select “Install an Add”.3. Select "Connect now":4. The system dials into the Pitney Bowes Data Centre (this may

take a few moments). Various screens display, letting you know the status of the process.

5. After connection is made and the download has completed, a message stating so displays. Select "OK".

6. You return to the Home screen.

4-8 SV61195 Rev. B


1. Press Print Menu.2. Press Page Down and select “Horiz. print pos.”

3. Key in the print distance from the right edge of the mail piece to the indicia (from 5-12 mm).

4. Press Yes/Enter to return to the Home screen.

Adjusting Horizontal Print Position of IndiciaYou may need to adjust slightly the left/right print position of the indicia on a mail piece. NOTE: To achieve maximum readability at the post office, we strongly advise that you do not change the default value that the machine is shipped with. Call your local post offi ce or visit the Canada Post website at www.canadapost.ca if you need more information.


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5-1SV61195 Rev. B

5 • Normal and Custom Presets

What is a Preset? ..........................................5-2Normal Preset ...............................................5-3

Defi ning a Normal Preset (Systems With Scales Only) ..............................5-4

Custom Presets ............................................5-5 Selecting a Custom Preset ..................5-5 Defi ning a New Custom Preset ............5-6 Viewing (and Selecting) Custom Preset 5-7 Editing a Custom Preset Name ............5-8 Deleting a Custom Preset ....................5-8

This chapter discusses the Normal and Custom Presets feature available on your machine.

5-2 SV61195 Rev. B


What is a Preset?A preset is a setting you can call up at the touch of a button that holds pre-defined values such as class, ad, manual weight, etc. within your machine. Your system has a "normal" preset whose values display after the machine is turned on, after it is awaken from sleep mode, or by pressing Normal Preset. Your system also has the ability to store up to 10 cus tom pre sets which are accessed by pressing Custom Preset and choosing the desired preset from the menu.When setting up a preset, the system takes a "snapshot" of the current values on your machine when you define a preset. For example, if the machine is set up to print an ad and the class is Letter Domestic Standard, this is the condition that will be recorded by system when you define the preset.You cannot change the values of a preset, but you can use the home screen menu selections and/or Weigh/Rate and Print Menu keys to establish a new condition on your machine. The Custom Preset or Normal Preset will then record these new settings when you define or save the new preset in the Custom Presets menu.

5-3SV61195 Rev. B


SEAL ONLYNO PRINTING

Insert envelope or◄Exit SEAL ONLY

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Factory-Set Normal Preset Screen

Normal PresetThe Normal preset as shipped from the factory is set for "Seal Only" and cannot be used to print postage on a mail piece (see screen below).

IMPORTANT: Keep in mind the following for the Normal Preset:• To see the current values for the Normal Preset, press Normal

Preset.• The machine reverts to the Normal Preset values: - when the machine is first turned on - when the machine “wakes up” after sleep mode• You cannot delete the Normal Preset.• You cannot modify the name of the Normal Preset.• You cannot assign an account to the Normal Preset (if you have

enabled the accounting feature).• On systems without the optional scale: You cannot change the factory setting of "Seal Only" for the

Normal Preset.• On systems with the optional scale: - You can change the Normal Preset (see next page for

directions), but you can not include a weight or postage in your Normal Preset. Consequently, you will still need to weigh the mail piece to establish the proper postage amount using the Normal Preset.

- If you have changed the Normal Preset and remove the scale for any reason, the system reverts to the factory setting of "Seal Only" for the Normal Preset. When you replace the scale, you can then re-program the Normal Preset.

5-4 SV61195 Rev. B


Defining a Normal Preset (Systems with Scales Only)To define the Normal Preset:1. Establish the proper settings on the machine (such as class of

mail, ad, fees, etc) that you want the preset to contain.2. Press Custom Preset.3. Select "Define NormalPreset". 4. You will be prompted if all current values are correct.

A. If you press Yes/Enter. The new values are saved.B. If you press No, the system will display the current values.

Press Page Down to see the remainder of the defined values.Select "Continue" when finished. Screens with sample information are shown below.


Current values

◄Continue PageDown

PageUp

Current valuesAcct: NoneClass: Ltr... StdServices: Registrat

PageUp

PageDown

Current valuesAd: RecycleDate print: YesMode: Platform

PageUp

PageDown

Current valuesHoriz Pos: 9

PageUp

PageDown

5. Select "Continue". You return to the Custom Presets menu.6. Press Home to return to the Home screen.

5-5SV61195 Rev. B


Custom PresetsYour system can store up to 10 cus tom pre sets. Press Custom Preset to access the Custom Presets menu:

Selecting a Custom Preset1. Press Custom Preset.2. Select "Select Preset". The display lists all presets created on

your system. A sample list is shown below.

IMPORTANT: Keep in mind the following for custom presets:• There is no option to "edit" a custom preset, but you can define

a new custom preset based on the current condition of the machine (and then delete your old custom preset).

• To include a postage in your custom preset, you must use the manual weight entry function to establish a weight (not the scale), choose a class, and have a postage indicia displaying on the screen when you save your preset.

• When a rate change is announced, always check the post age values assigned to all custom presets to make sure that they comply with the new rates.

PageDown

CUSTOM PRESETS◄View Preset◄Delete Preset◄Edit Preset Name

PageUp

PageUpCUSTOM PRESETS

◄Select Preset◄Defi ne New Preset◄Defi ne NormalPreset

PageDown


PageUpSELECT CUSTOM PRESET

◄1 Ltr Dom Std◄2 Dom Other◄3 Parcel

PageDown

3. Press Page Down to see additional choices (if available). 4. Select the preset you want to use. You return to the Home

screen with the preset values chosen.


5-6 SV61195 Rev. B


Defining a New Custom PresetTo define (create) a new custom preset:1. Establish the proper settings on the machine (such as class of

mail, ad, manual weight, etc) that you want the preset to contain.2. Press Custom Preset.3. Select "Define New Preset". 4. You will be prompted if all current values are correct.

A. If you press Yes/Enter, the system will prompt for the name of this preset. Key in a name for the pre set. It can be up to twelve alpha/nu mer ic char ac ters long. To access alpha characters, tap the appropriate number key until the desired character displays. When finished, select "OK". The new values are saved and you return to the Custom Presets menu.

B. If you press No, the system will display the current values. Press Page Down to see the remainder of the defined values. Screens with sample information are shown below. NOTE: The parameters that display on your screens are based on your machine settings, and may not reflect the example shown below.


Current values


PageUp

Current valuesPostage: $0.51Class: Ltr ... StdAd: Recycle

PageUp

PageDown

Current valuesDate Print: YesMode: Wgt EntryWeight: 25 g

PageUp

PageDown

Current valuesHoriz Pos: 9

PageUp

PageDown

5-7SV61195 Rev. B


4. If you press Page Down to last screen, you have a choice:

Viewing (and Selecting) a Custom Preset 1. Press Custom Preset.2. Select "View Preset". The display lists all presets.3. Select the preset you want to view. The first screen of defined

values for the custom preset is listed. Press Page Down to see the remainder of the defined values. Example custom preset value screens are shown below. NOTE: The parameters that display on your screens are based on your machine settings, and may not reflect the example shown below.

1 -LTR DOM STD◄Select this preset


PageUp

A. If you want to use this custom preset as is, select "Select this preset". You return to the Home screen with this custom preset chosen (using the values just shown).

B. Select "Continue" to return you to the first screen in Step 3.

5. Select "Continue" at the last screen to return you the prompt in Step 4, or press Home to return to the Home screen and establish the proper values for this setting. Start back at Step 1 when finished.


1 -LTR DOM STDPostage: $0.51Class: Ltr ... StdAd: Recycle

PageUp

PageDown

1 -LTR DOM STDDate Print: YesMode: Wgt EntryWeight: 25 g

PageUp

PageDown

1 -LTR DOM STDHoriz Pos: 9

PageUp

PageDown

5-8 SV61195 Rev. B


Editing a Custom Preset NameYou may change the name of a custom preset if you want.1. Press Custom Preset.2. Press Page Down and select "Edit Preset Name". 3. The display lists all the custom presets. Select the preset you

want to edit.4. The system will prompt for the new name of this preset. Key

in the new name for this pre set. It can be up to twelve alpha/nu mer ic char ac ters long. To access alpha characters, tap the appropriate number key until the desired character displays.

5. When finished, select "OK". You return to the Custom Presets menu.

6. Press Home to return to the Home screen.

Deleting a Custom PresetDeleting a custom preset removes all the values assigned to it and removes it from the Custom Presets menu.

CAUTION! Once you delete a custom preset, its values are gone. You can't recover a deleted preset.

1. Press Custom Preset.2. Press Page Down and select "Delete Preset". The display lists

all presets.3. Select the custom preset you want to delete.4. At the prompt to clear the prompt, press Yes/Enter. The preset

is deleted.5. The system confirms that the preset has been deleted. Select

"Continue". You return to the Custom Presets menu.6. Press Home to return to the Home screen.

6-1SV61195 Rev. B

6 • Adding Postage/Connecting to Data Centre

This chapter explains how to add postage to your system using Pitney Bowes' Postage By Phone® Service and connecting to the Pitney Bowes Data Centre.

A Word About Adding Postage ..................... 6-2Connecting Your System to an Analog Phone Line ............................ 6-2 Checking Funds (Postage) Availability in Machine .............................................. 6-2Checking Your Postage By Phone® Account Balance ..................................... 6-3Adding Postage ............................................ 6-4Printing a Funds (Postage) Report ............... 6-5Downloads from the Data Centre to Your Machine ......................................... 6-6 System Update ...................................... 6-7 Envelope Ads .......................................... 6-7 Software Update (mandatory) ................ 6-7 Postal Code Update (mandatory) ........... 6-7 Postal Inspection (mandatory) ................ 6-7 Postal Rate Update (mandatory) ............ 6-8Connecting to the Data Centre (other than for Postage)............................. 6-9

6-2 SV61195 Rev. B


A Word About Adding PostageAdding postage funds to your system by modem is fast, easy and con ve nient. Your system must be con nect ed to an an a log phone line as described be low.

Connecting Your System to an Analog Phone LinePlug the telephone line (supplied) into the con nec tor on the back of the machine (see the fig ure below). Remember to use an an a log phone line (your FAX ma chine is con nect ed to one).

Plug phone line in here

Checking Funds (Postage) Availability in Machine1. Press Funds.2. View funds use and pieces processed.

FundsAvailable $204.94Used $17.06Total Pieces 40

PageUp

PageDown

4. Press Clear (back arrow key) or Home to return to Home screen.

3. Press Page Down for additional information on batch values.

C tl Sum $222.00Batch Value $11.65Batch Count 3◄Clear batch values

PageUp

PageDown

6-3SV61195 Rev. B


Checking Your Postage by Phone® Account BalanceYou can check your Postage By Phone® ac count balance at any time, as long as your system is connected to an analog phone line.1. Press Add Postage.2. Select “Check PBP balance”.

ADD POSTAGE TO METER◄Add $xxx.xx◄Add another amount◄Check PBP balance

PageUp

PageDown

4. The Prepaid and Other balances displays. Select "Continue" to return to the Add Postage menu.


PBP BalancePrepaid $xxxOther $xxx◄Continue

PageUp

PageDown

3. The system dials into the Pitney Bowes Data Centre (this may take a few moments). Various screens displays, letting you know the status of the process.

Dialing9, 5512505

Please wait . . .PageDown

PageUp

Connecting


PageUp

6-4 SV61195 Rev. B


Adding PostageYou can add postage to your machine any time you need to, as long as you have enough funds in your Postage By Phone® ac count and your system is connected to an analog phone line.1. Press Add Postage.2. You may select “Add $xxx.xx” to add the amount shown. OR Select “Add another amount”. Key in amount in whole dollars the

amount you want to add and select “Continue”.

ADD POSTAGE TO METER◄Add $xxx.xx◄Add another amount◄Check PBP balance

PageUp

PageDown

5. If a receipt is desired, press Yes/Enter and insert envelope/tape sheet through machine (see sample below) OR simply press Home to return to Home Screen.

NOTE 1: The minimum amount of postage you can add is $1. NOTE 2: The amount shown in the "Add $xxx.xx" selection line represents the amount of postage you added the last time.


4. The Amount Added and Available balances displays.

POSTAGE ADDEDAmount Added $xxAvailable $xxReceipt? (Yes or No)

PageUp

PageDown

Refill: 06 08 28 4 : 43P Refill Amount: $25 . 00 Funds Available in Meter: $41 . 00 Prepaid: $420 . 52Additional Funds Available: $5000 . 00

Account No.: 17911751 Meter No.: 1849972

06 08 284 : 43PR

efill

Rec

eip

t

6-5SV61195 Rev. B


Printing a Funds (Postage) ReportA funds report allows you to print a record of how much postage has been used and how much is remaining in the machine.1. Press Funds.2. Press Page Down to the third screen.

3. Select "Print Funds Report".4. At the insert envelope or tape sheet prompt, insert an envelope

or tape sheet in machine. The machine prints the funds report (see sample below).

◄Check PBP balance◄Print Funds Report

PageUp

PageDown


Used: $495 . 86

Available: $304 . 14

Total Pieces: 40

Control Sum: $800 . 00

Batch Count: 34

Batch Value: $493 . 16

PSD Serial No.: 0011969

06 08 285 : 31P

Fu

nd

sR

epo

rt

Date/Time Next Call:18/06 11:57AM◄Check PBP Balance◄Print Funds Report

6-6 SV61195 Rev. B


Downloads from the Data Centre to Your MachineWhen you connect to the Pitney Bowes Data Centre (using an analog phone line) to add postage or perform other transactions, the Data Centre may perform the following:• Download required software updates to your machine• Download envelope advertisements you ordered• Perform a remote inspection of your machine as required by

Canada Post• Download Postal Code changes and new postal rates (as

required by Canada Post)

Generally speaking, downloads are considered either mandatory (you must do them at the time you are prompted to on the screen), or non-mandatory (you may decide to download at a later time). However, even non-mandatory downloads can become mandatory if you wait too long to do the download.Once a download is finished, you will either be prompted to select “Press to restart” to restart the machine or select “Continue” to return you to the screen that you started from, depending on the type of download performed.A description of the type of downloads that can occur in your machine are presented on the following pages.

6-7SV61195 Rev. B


System Update If there has been a feature enhancement or other non-essential update to the software that runs your machine, you will be notified that a system update is available.Envelope AdsIf there are new ads that you ordered available, you will be notified that you can perform a download to obtain these. Software Update (mandatory)If there has been an important update to the software that runs your machine, you will be notified that a required update is necessary.Postal Code Update (mandatory)If the Postal Code on record at the Postage By Phone® Data Centre does not match the Postal Code of your mail ing sys tem, the code will be down load ed into your machine. When a machine is moved to a new Postal Code, the Data Centre en ters the new code into the record. If a postal code change has been requested, a connection must be made to the Pitney Bowes Data Centre to download the new postal code prior to processing mail from the new location.Postal Inspection (mandatory)Each time you add postage to the machine, the Pit ney Bowes Data Centre automatically per forms a postal inspection as required by Canada Post. If the in ter val between inspections is more than 60 days, your machine's dis play prompts "In spec tion Due." If the interval be tween inspections is more than 90 days, the dis play prompts "Inspection Required." You won't be able to use your mailing system until your system is inspected. To sat is fy the inspection requirement, simply:

• Add postage (see Adding Postage earlier in chapter for procedure).

• Connect to the Data Centre as described in the Connecting to the Data Centre (other than for postage) later in this chapter.

6-8 SV61195 Rev. B


Postal Rate Update (mandatory)Postal rates change periodically. If new rates are available, you can download them quickly and easily directly from the Pitney Bowes Data Centre.The new rates are normally available for download at least seven days before the effective date. If you connect to the Data Centre in advance of the rate change effective date and the rates are posted for download, the system will instruct you to download the rates at that time. However, the new rates will not take effect in your system until the effective date.Some of the common screens encountered when connected to the Data Centre during a Postal Rate change are listed below.

The new rates mayaffect the normal preset postage◄Continue

If you choose this date the postage rates will update◄Continue

You cannot go back to use the old rates.Use new Rates?(Yes or No)

NEW RATES AVAILABLE

◄Get update now

NEW RATES EFFECTIVE<carrier> <Xxxxx> ◄Press to Restart

When a rate change update takes place it may also affect other pre sets you have set in your mailing machine. You must check all your presets to insure that they con form to the new rates. See Chapter 5, Normal and Custom Presets for instructions on changing pre set values.The display tells you when a rate change up date is com plete. It also tells you if the up date is im me di ate or takes effect at a later date by listing the new date.

Screens you might see during a Postal rate change when connected

6-9SV61195 Rev. B


Connecting to the Data Centre (other than for Postage)If you need to connect to the Pitney Bowes Data Centre for purposes other than adding or checking postage, follow these steps.

1. Press Options.2. Press Page Down to the third screen.3. Select "Connect-Data Centre".

4. Select "Uploads & Downloads".

PageDown

DATA CENTRE◄Uploads & Downloads◄Phone Parameters◄Distributor Values

PageUp


Dialing9, 5512505


PageUp

Connecting


PageUp

NOTE: Machine must be connected to an analog phone line.

OPTIONS◄LockCode/Passwords◄Connect-Data Centre◄Advanced Featues

PageUp

PageDown

6-10 SV61195 Rev. B


6. After connection is made, if some type of software or postal update or download is available, a message stating so displays. A. If a download is not mandatory, you will be prompted with

either “Get Update now” or “Skip; Get later”. Select the one that makes sense to you at that time.

B. If a download is mandatory, only “Get Update now" displays and you must perform the download.

7. After the download has completed, a message stating so displays.A. If you need to reboot the system, the prompt "Restart now".

displays. Select this to restart the system.B. If no rebooting is necessary, simply select "Continue" to

return to the Data Centre menu.

Connecting to the Data Centre (continued)

7-1SV61195 Rev. B

7 • System Options

System Options ............................................ 7-2Basic Options ............................................... 7-4 Advancing Date for Printing Postage ...... 7-4 Setting the Machine to Today's Date ...... 7-4 Adjusting the Contrast (of the display) .... 7-4 Turning Features On and Off .................. 7-5 Setting Date, Time, and Timeouts .......... 7-6 Setting Postage Funds Warnings ......... 7-10 Setting Lock Code and Passwords ....... 7-11 Setting Scale Options ........................... 7-13 Checking and Clearing Batch Count .... 7-17 Connecting to Data Centre ................... 7-19Advance Options ........................................ 7-24 Change Language ................................ 7-24 System Withdrawal ............................... 7-25 Run Install Mode ................................... 7-26

This chapter presents system options you can setup or modify, such as setting time, date, passwords, warnings, etc.

7-2 SV61195 Rev. B


System OptionsSystem options allow you to customize the machine settings for the way you run your mail and add security to those features that are sensitive to your organization. Because of the many options available, the options are categorized into "Basic" and "Advanced".Basic options include:• Advancing the date for printing postage• Setting the machine to the current (today's) date• Adjusting the Contrast (of the display)• Turning Features On or Off (if already purchased)• Setting Date, Time, and Timeouts• Setting Postage Values (Funds Warnings)• Setting Lock Code and Passwords• Scale Options (accessed from the Home screen)• Checking and Clearing the Batch Count (accessed from Funds)• Connecting to Data Centre

Most of the basic system options are accessed by pressing Options and selecting your choice from the menu as shown below.

OPTIONS◄Advance the date◄Set to todays date◄Adjust the Contrast

PageUp

PageDown

OPTIONS◄LockCode/Passwords◄Connect-Data Centre◄Advanced Features

PageUp

PageDown

OPTIONS◄Turn items ON/OFF◄Time and Timeouts◄Postage Values

PageUp

PageDown


7-3SV61195 Rev. B


Advanced options include:• Change Language• System Withdrawal (for withdrawing postage funds)• Maintenance Mode (refer to Chapter 8, Maintenance for

information on this option)• Run Install Mode (for special purposes only)*The advanced options are accessed by pressing Options and selecting "Advanced Features", which displays a menu of options as shown below.

ADVANCED FEATURES◄Maintenance mode◄Change Language◄System Withdrawal

PageUp

PageDown


ADVANCED FEATURES◄Run Install Mode

PageUp

PageDown

*Consult the DM100i Quick Install Guide (SV61212) provided with your system before running this mode. If you no longer have a copy of the Quick Install Guide, you can download one from our website at www.pitneybowes.ca. Go to the Support page and select the document from the Mailing Systems drop down menu.

7-4 SV61195 Rev. B


Basic Options

Adjusting the Contrast of the Display1. Press Options.2. Select "Adjust the Contrast".3. Select "Increase Contrast" or "Decrease Contrast" to change the

contrast level as necessary.

ADJUST CONTRAST◄Increase Contrast◄Decrease Contrast█ █ █ █ █ █

PageUp

PageDown

Setting the Machine to Today's Date1. Press Options.2. Select “Set to todays date". You will be returned to the Home

screen with the current (today's) date set.

Advancing the Date for Printing Postage You may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day's mailing. NOTE: Please keep in mind the following when using this feature:• Advancing the date does not change meter's internally held date. • You can always return the printed date to the current date.• You cannot change the printed date to a date earlier than the

meter's internally held date (in an effort to "backdate" the mail).1. Press Options.2. Select “Advance the date”.3. Displays current date. You may either:

A. Select “Add one day” to advance date one day for each pressing of the key.

B. Key in a number (from 1-30) representing the number of days you want to advance the date, then select “Add x days (1-30)”.

4. Select “Continue”. The new date now shows in the Home screen.

4. Press Clear (back arrow key) to return to Options menu.

7-5SV61195 Rev. B


Turning Features (Already Purchased) On and OffYou can turn on and off features that you have already purchased and downloaded into your machine. For turning on or off the scale (if purchased), see Setting Scale Options later in this chapter.

1. Press Options.2. Press Page Down.3. Select "Turn items ON/OFF". 4. Depending on the options purchased, you may have one or more

features listed. The screen below represents all the possible features that you can turn on or off on the machine.

5. Select the feature you want to turn on or off. You will be prompted to turn the feature ON or OFF, depending on the current state of the machine. If you want to leave it on the current setting, press Clear (back arrow).• Accounting - you can turn on or off the accounting feature.

See Chapter 12, Departmental Accounting, for more information on accounting and accounting passwords.

• Accounting Passwords - you can turn on or off the requirement for all operators to enter passwords (if passwords are set up) when choosing an account.

• Auto-Rating - this feature calculates the postage amount for a mail piece based on the weight, the class, and services selected. IMPORTANT: Because of changes in the software, this feature can not be turned off (even if the display says it is off) to ensure proper postal compliance when rating mail pieces.

6. If you selected one of the Accounting features to turn on or off, you return to the Home screen. Otherwise, you return back to Options menu.

TURN FEATURES ON/OFF◄Accounting◄Account Passwords◄Auto Rating

PageUp

PageDown

7-6 SV61195 Rev. B


Setting the Date, Time, and TimeoutsYou can change the system date/time, set the date/time to day light sav ings time, change the time at which your sys tem advances the date/time to the next day, and set the amount of time your sys tem can re main in ac tive be fore re vert ing to the nor mal preset val ues.

IMPORTANT: If you change any of the Date, Time, or Timeout settings, you must make a connection to the Pitney Bowes Data Centre (see Chapter 6, Adding Postage/Connecting to Data Center), to update the system prior to processing mail.

Setting the Normal Preset TimerThe normal preset is a set of values (postage, ad, ac count and so on) that your machine display au to mat i cal ly returns to after a set period of time. You can set the amount of time the display takes before it re verts to the normal preset.1. Press Options.2. Press Page Down.3. Select "Time and Timeouts".4. Select "Normal Preset". The current setting is displayed. 5. Key in a new amount of minutes (from 1-240) be fore the system

re turns to the normal pre set and select "OK". If you don't want to change the current setting, just select "OK. The display returns to the Time and Timeouts menu.

6. Press Clear (back arrow key) to return to Options Menu.

TIME & TIMEOUTS◄Correct Drift◄Daylight Saving◄Postage Display

PageUp

PageDown

TIME & TIMEOUTS◄Normal Preset◄Sleep Mode◄Autodate Advance

PageUp

PageDown


7-7SV61195 Rev. B


Setting Autodate AdvanceYour system, as shipped from the factory, automatically advances the date of the machine at 12:00 AM. The autodate advance option allows you to advance the date at a more convenient time (say after mail pickup at your business). You can also turn the autodate advance feature off if you want.1. Press Options.2. Select "Time and Timeouts".3. Select "Autodate advance". The current setting is displayed

(12:00 AM is the default).4. • If you want to disable the function, select "Disable". The display

returns to the Time and Timeouts menu. • Otherwise, press Clear (back arrow) to clear the time to enter a

new setting.5. Key in the time you want the date of the machine to advance. 6. Select "Switch AM/PM" as needed. 7. Select "Continue" when finished. You return to the Time and

Timeouts menu.8. Press Clear (back arrow key) to return to Options menu.

Setting Sleep Mode Activation TimeYou can set the amount of time the machine waits until entering "sleep mode". When the machine is in sleep mode, the display is blank and you can't process mail. You awaken the machine by merely pressing any button on the control panel.1. Press Options.2. Select "Time and Timeouts".3. Select "Sleep Mode". The current setting is displayed.4. Key in a new amount of minutes (from 1-240) be fore the system

goes into sleep mode and select "OK". If you don't want to change the current setting, just select "OK". Either way, you return to the Time & Timeouts menu.


7-8 SV61195 Rev. B


Correct DriftSometimes, the time on the machine may need to be corrected due to internal drift or the activation of Daylight Saving Time.1. Press Options.2. Select "Time and Timeouts".3. Press Page Down.4. Select "Correct Drift".5. You have your choice of adding or subtracting minutes from the

current time displayed.

ADJUST THE TIMECurrently: 5:52 PM◄Add 1-120 min◄Subtract 1-120 min

PageUp

PageDown

A. To add minutes: • Select "Add 1-120 min" to add minutes. • Key in the number of minutes you need to add and select

"Continue". B. To subtract minutes: • Select "Add 1-120 min" to subtract minutes. • Key in the number of minutes you need to subtract and select

"Continue".6. The display returns to Time & Timeouts menu.7. Press Clear (back arrow key) to return to Options menu.

Setting Daylight Sav ings Time1. Press Options.2. Select "Time and Timeouts".3. Press Page Down.4. Select "Daylight Saving Time". The display shows the cur rent

set ting.5. Select "Enable" to use Daylight Saving Time, or select "Disable"

if you don't Daylight Saving Time. You return to Time & Timeouts menu.


7-9SV61195 Rev. B


Setting Postage DisplayYou can set the amount of time (in seconds) that the postage indicia stays displaying before the system prompts "Place on item on scale".1. Press Options.2. Select "Time and Timeouts".3. Press Page Down.4. Select "Postage Display".The current setting is displayed. 5. Key in a new number of seconds and select "OK". If you don't

want to change the current setting, just select "OK". Either way, you return to the Time & Timeouts menu.


7-10 SV61195 Rev. B


Setting Postage Values (Funds Warnings)You can specify values for the system to display a warning when your postage funds drop below a certain level or if you try to key in manually too much postage for a piece of mail.

Setting the High Value WarningIMPORTANT: Because of changes in the software, this feature is no longer operational, even if a value is shown on the setup screen. Postage values are now derived from the internal rating feature.Consequently, the high value warning prompt will not be triggered even through a specific dollar value threshold is setup in this feature when running mail.You can have the system warn you when you manually key in a post age val ue that is higher than a maximum amount that you specify. This fea ture pre vents you from ac ci den tal ly print ing a post age val ue that's more than you need.1. Press Options.2. Press Page Down.3. Select "Postage Values".4. Select "High postage amount".

SET POSTAGE VALUES◄High postage amount◄Low funds amount

PageUp

PageDown

5. Key in the value you want, including the digits to the right of the decimal point if you want a fractional value like .75 or $1.50. Select "OK".


Setting the Low Funds WarningYou can set up the system so that when the postage remaining reach es a certain level, the system will remind you to add postage.1. Press Options.2. Press Page Down.3. Select "Postage Values".4. Select "Low funds amount".5. Key in the amount you want (in whole dollars only). Select "OK".6. Press Clear (back arrow key) to return to Options menu.

7-11SV61195 Rev. B


Setting the Lock Codes and Passwords

Setting/Disabling the Lock CodeThe lock code prevents unauthorized access to your mail ing system upon awakening the machine after it has entered sleep mode or after powering up the machine.1. Press Options.2. Press Page Down twice.3. Select "LockCode/Passwords".4. Select "Meter Lock Code". NOTE: If there is an existing lock

code, you are prompted to key in the 4-digit code.

A. To disable the lock code: Select "Disable Lock Code". At the "Meter Lock Code has

been disabled" message, select "Continue".B. To change the lock code: Select "Change Lock Code". At the prompt, key in a new lock

code (4 digits) and select "Continue". Re-enter the new lock code again to confirm and select "Continue". At the "Meter Lock Code has been enabled" message, select "Continue".

6. Press Clear (back arrow key) twice to return to Options menu.

Meter Lock Options◄Disable Lock Code◄Change Lock Code

PageUp

PageDown

If you have an existing lock code, You can either disable the lock code or change the lock code.

PASSWORDS◄Meter Lock Code◄Supervisor Password

PageUp

PageDown

5. If there is no existing lock code: At the prompt, key in a lock code (4 digits) and select "Continue".

Re-enter the lock code again to confirm and select "Continue". At the "System Lock Code has been enabled" message, select "Continue".

7-12 SV61195 Rev. B


Setting/Disabling the Supervisor PasswordThe su per vi sor pass word prevents unauthorized access to the accounting functions.1. Press Options.2. Press Page Down twice.3. Select "LockCode/Passwords".4. Select "Su per vi sor Password". NOTE: If there is an existing

supervisor password, you are prompted to key in the 4-digit code.

PASSWORDS◄Meter Lock Code◄Supervisor Password

PageUp

PageDown

A. To disable the password: Select "Disable password". At the "Supervisor Password has

been disabled" message, select "Continue".B. To change the password: Select "Change password". At the prompt, key in a new

password (4 digits) and select "Continue". Re-enter the new password again to confirm and select "Continue". At the "Supervisor Password has been enabled" message, select "Continue".

6. Press Clear (back arrow key) twice to return to Options menu.

Supervisor Options◄Disable password◄Change password

PageUp

PageDown

If you have an existing supervisor password: You can either disable the password or change the password.

5. If there is no existing supervisor password: At the prompt, key in a supervisor password (4 digits) and select

"Continue". Re-enter the password again to confirm and select "Continue". At the "Supervisor Password has been enabled" message, select "Continue".

7-13SV61195 Rev. B


Setting Scale Options (if optional scale was purchased)There are several options you can set with your scale such as zeroing the weight on the scale, turning the scale on/off, viewing metric weights, and saving/changing class or Postal Code settings when weight changes on your scale. The scale options are accessed by pressing the selection key next to SCALE: line at the Home screen.

The Scale Options menu choices are:

PageUpSCALE OPTIONS

◄Zero the scale◄Turn Scale OFF◄View imperial wgt.

PageDown

WHEN WEIGHT CHANGES◄Change/Retain class◄Change/Retain Code Page

Down

PageUp


Zeroing the ScaleIf you have set you machine to retain the weight from the previous package or mail piece, you will need to run this option to zero out the scale.1. At the Home screen, press the selection key next to SCALE: line.2. Select "Zero the scale".3. The scale will zero out the weight and you return to the Home

screen.

PageUpWHEN CLASS CHANGES

◄Change/Retain CodePageDown

PageUp

PageDown

06.08.28 ≡0.00≡◄ACCT: xxxxxx◄CLASS: xxxxxx◄SCALE: 0 g

7-14 SV61195 Rev. B


Turning Scale On or OffYou may turn on and off the scale function as necessary.1. At the Home screen, press the selection key next to SCALE: line.2. Select "Turn Scale OFF (or ON)".3. You return to the Home screen with either the scale on or off.

Scale Turned On Screen Scale Turned Off Screen

Viewing Imperial WeightYou may view the weight currently displayed on the scale in imperial units.1. At the Home screen, press the selection key next to SCALE: line.2. Select "View imperial wgt.".3. The current weight displays in pounds/ounces.

PageUpCurrent weight is:

0 lb 4.0oz

◄ContinuePageDown

4. Select "Continue" to return to the Home screen.

06.08.28 ≡0.00≡◄ACCT: xxxxxx◄CLASS: xxxxxx◄SCALE: 0 g

06.08.28 ≡0.00≡◄ACCT: xxxxxx◄CLASS: xxxxxx◄SCALE: OFF

7-15SV61195 Rev. B


Setting Weight Change OptionsYou can set how the scale reacts regarding the class of service or postal code when the weight changes.1. At the Home screen, press the selection key next to SCALE: line.2. Press Page Down.3. You have a choice to set the class setting or postal code setting.

A. To change Class settings, select "Change/Retain class". The current condition is listed at the bottom of the screen. Select either change class or retain class when weight changes. If you don't want to change the current setting, press Clear (back arrow key).

PageUpWHEN WEIGHT CHANGES

◄Change/Retain class◄Change/Retain Code Page

Down


◄Change Class◄Retain Class (Currently Change)

PageDown

B. To change postal code settings, select "Change/Retain Code". The current condition is listed at the bottom of the screen. Select either change code or retain code when weight changes. If you don't want to change the current setting, just press Clear (back arrow key).


◄Change Code◄Retain Code (Currently Change)

PageDown

4. Press Clear (back arrow key) to return to the Home screen.

7-16 SV61195 Rev. B


Setting Class Change OptionsYou can set how the scale reacts regarding the postal code when the class changes.1. At the Home screen, press the selection key next to SCALE: line.2. Press Page Down twice.3. Select "Change/Retain Code".

4. The current condition is listed at the bottom of the screen. Select either change code or retain code when class changes. If you don't want to change the current setting, press Clear (back arrow key).


◄Change/Retain CodePageDown


◄Change Code◄Retain Code (Currently Change)

PageDown

5. Press Clear (back arrow key) to return to the Home screen.

7-17SV61195 Rev. B


Checking and Clearing the Batch Count

Checking the Batch Count1. Press Funds.2. Press Page Down.3. The display shows the batch information (a sample screen is

shown below).

You can view the accumulated postage value and piece count in for ma tion from the batch register and print this for your records. You can also clear or reset the batch count to zero.

Control Sum $222.00Batch Value $11.65Batch Count 23◄Clear batch values

PageUp

PageDown

4. Press Clear (back arrow key) or press Home to return to the Home screen.

Printing a Record of the Batch Count information1. Press Funds.2. Press Page Down twice and select "Print Funds Report".3. At the "Please insert envelope or tape sheet to print report"

prompt, place the envelope/tape strip up against the back wall of the sys tem and slide it to the right until the sys tem grasps it. The Funds Reports is printed (see sample below) and the envelope/tape strip is ejected.

4. Press Home to return to the Home screen.

Used: $495 . 86


Total Pieces: 40


Batch Count: 34



06 08 285 : 31P

Fu

nd

sR

epo

rt


7-18 SV61195 Rev. B


Clearing the Batch Count

1. Press Funds.2. Press Page Down and select "Clear batch values".3. At the "Confirm Clear" prompt, press Yes/Enter to confirm. The

batch value and batch piece registers return to zero4. Press Home to return to the Home screen.

CAUTION: Make sure you really want to clear the batch reg is ter; once you do, you can't re store the data.

7-19SV61195 Rev. B


Connecting to Data Centre

You can modify the phone con nec tion settings on your machine, from basic settings (tone or pulse, dial prefix, etc.) to advanced settings such as user ID, password, and server IP address. The Data Centre menu choices are:• Uploads and Downloads• Phone Parameters• Distributor Values

Uploads and DownloadsUse this feature to connect to the Pitney Bowes Data Centre for software downloads, new updates, etc. See also Chapter 6, Adding Postage/Connecting to Data Centre for more information on this feature.1. Press Options.2. Press Page Down.3. Select "Connect-Data Centre".4. Select "Uploads & Downloads". The system automatically dials

in to the centre. NOTE: Make sure the machine is connected to a phone cord that is attached to an analog phone line (the type your Fax machine uses).

5. After connection is made, follow the prompts (if any). The appropriate files are downloaded and you return to the Home screen.

PageUpDATA CENTRE

◄Uploads & Downloads◄Phone Parameters◄Distributor Values

PageDown

CAUTION: Do not change these pa ram e ters un less directed to do so by your Pitney Bowes representative.

7-20 SV61195 Rev. B


Selecting Tone/PulseUse this to tell the system whether your have a tone or pulse type phone.1. Press Options.2. Press Page Down twice.3. Select "Connect-Data Centre".4. Select "Phone Parameters".5. Select "Tone/Pulse". The current type (Tone or Pulse) is displayed. 6. You are prompted to change the setting. Either select the other

type on the screen, or press Clear (back arrow key) to leave the current setting. You return to the Phone Parameters menu.

7. Press Clear (back arrow key) to return to Data Centre menu.

Phone ParametersThis menu option allows you to modify the phone con nec tion settings on your machine (tone or pulse, dial prefix, etc.).

PageUpPHONE PARAMETERS

◄Tone/Pulse◄Dialing Prefi x◄Change PbP Number

PageDown

PHONE PARAMETERS◄Modem Parameters

PageDown

PageUp


Entering the Dial PrefixUse this if you need to dial a prefix number (like 9) to get an out side line on your phone line.1. Press Options.2. Press Page Down twice.3. Select "Connect-Data Centre".4. Select "Phone Parameters".5. Select "Dialing Prefix".6. The current prefix (if any displays). If you need to change it, key

in the prefix number you want (such as a "9") and select "OK"; otherwise, select "Continue" to keep the current prefix. You return to the Phone Parameters menu.


7-21SV61195 Rev. B


Change Postage By Phone (PbP) NumberUse this if you need to change the number for Postage By Phone® but only if you are directed to by a Pitney Bowes representative.1. Press Options.2. Press Page Down twice.3. Select "Connect-Data Centre".4. Select "Phone Parameters"5. Select "Change PbP Number".6. A warning that you should only change this number if instructed

to by Pitney Bowes displays. Press Yes/Enter to continue, or No to return to the Data Centre menu.

7. Key in the new phone number (excluding prefix) and select "OK". NOTE: If you entered something incorrectly, or want to exit without changing the current values, press No twice before selecting "OK". You return to the Phone Parameters menu.


Change Modem ParametersUse this if you need to change the modem parameters but only if you are directed to by a Pitney Bowes representative.1. Press Options.2. Press Page Down twice.3. Select "Connect-Data Centre".4. Select "Phone Parameters"5. Select "Modem Parameters".6. A warning that you should only change these settings if

instructed to by Pitney Bowes displays. Press Yes/Enter to continue, or No to return to the Phone Parameters menu.

7. Key in the new modem parameters string and select "OK". NOTE: If you entered something incorrectly, or want to exit without changing the current values, press No twice before selecting "OK". You return to the Phone Parameters menu.


7-22 SV61195 Rev. B


Distributor ValuesThis option allows you to modify the phone con nec tion parameters that your machine uses to call to the Pitney Bowes Data Centre. A brief description of each parameter is provided on the next page.

CAUTION: Do not change these pa ram e ters un less directed to do so by your Pitney Bowes representative.

6. A warning message displays that reminds you that entering a wrong value may result in errors connecting to the Data Centre. If you want to continue, press Yes/Enter; otherwise, press No to return to the Select to View/Edit menu.

SELECT TO VIEW/EDIT◄ANI/LCZ Server Port◄Primary DNS Server◄Secondary DNS Server

PageUp

PageDown

PageDown

SELECT TO VIEW/EDIT◄Distributor URL◄Backup PbP URL

PageUp

PageUpSELECT TO VIEW/EDIT

◄Account & User ID◄Global Password◄ANI/LCZ Server IP

PageDown

To access the Distributor Values: 1. Press Options.2. Press Page Down twice.3. Select "Connect-Data Centre".4. Select "Distributor Values".5. Select the parameter you want to modify from the list appearing

in the display. Use Page Down if needed to access your choice.


7-23SV61195 Rev. B


Account and User IDThis is the account number and the user ID that your sys tem uses to dial into the internet service provider (ISP) that allows you to connect to Pitney Bowes.Global PasswordThis is the password your system uses to dial into your internet service provider.ANI/LCZ Server IPThis is the internet address of the Automatic Number Iden ti fi ca tion (ANI)/Least Cost Zone (LCZ) server that iden ti fies your system and routes your call to a zone that en sures the lowest cost for the connection.ANI/LCZ Server PortThe server port number identifies the port number on the ANI/LCZ server to which your system connects on dial-up.Primary DNS ServerThis is the internet address of the Pitney Bowes primary domain name server (DNS). The domain name server con verts your system name to its IP address.Secondary DNS ServerThis is the internet address of the Pitney Bowes sec ond ary domain name server (DNS).Distributor URLThe Universal Resource Locator, URL, is the web page to which your system connects during dial-up. Backup PbP URLThe Backup PbP URL is the backup web page for the Postage By Phone System and is used if the main PbP web page is not available.

Distributor Values (continued)7. Key in a new entry for that parameter (some entries may require

alpha-numeric characters). When finished, either select "Restore Default" (if you made a mistake or changed your mind) or "Set the new value" (if you are satisfied with your new entry).

8. If you have changed a parameter, a message confirming the new setting displays. If you selected "Restore Default", a message informing you that the parameter has been set to the original Factory setting displays. In either case, select "Continue" to return to the Select to View/Edit menu.


7-24 SV61195 Rev. B


Advanced options allow you access to features that are used very infrequently such as changing language, meter withdrawal, etc. The Advanced Feature menu includes:• Change Language• System Withdrawal (for withdrawing postage funds)• Maintenance Mode (refer to Chapter 8, Maintenance for

information on this option)• Run Install Mode (for special purposes only)

Advanced Options

Change LanguageUse this option to change the language on the display from English to French or vice versa. 1. Press Options.2. Select "Advanced Features".3. Select "Change Language".4. Select English or Français. You return to the Advanced Features

menu.5. Press Clear (back arrow key) to return to Options menu.


PageUp

PageDown


ADVANCED FEATURES◄Run Install Mode

PageUp

PageDown

7-25SV61195 Rev. B


System Withdrawal (Withdrawing Postage Funds)For a system withdrawal, you need to move the remaining balance of postage from your machine into your Postage By Phone® Account. Normally this is done if you are no longer going to use the machine.

4. Select "System Withdrawal".

5. Select "Transfer all funds from meter to PBP account".

REMOVE FUNDS◄Transfer all funds from meter to PBP account

PageUp

PageDown

NOTE 1: Contact Pitney Bowes fi rst before withdrawing funds.NOTE 2: Machine must be connected to an analog phone line.

1. Press Options.2. Press Page Down to the third screen.3. Select "Advanced Features".


PageUp

PageDown


7-26 SV61195 Rev. B


System Withdrawal (continued)7. When finished, a Funds Transferred screen displays. Select "OK".

Funds Transferred

◄OK

PageUp

PageDown

9. At the insert envelope or tape sheet prompt, insert an envelope or tape sheet in machine. The machine prints the funds report (see sample below).

◄Check PBP balance◄Print Funds Report

PageUp

PageDown


Used: $000 . 00


Total Pieces: 0


Batch Count: 0



06 08 285 : 31P

Fu

nd

sR

epo

rt

8. A Funds screen displays. Select "Print Funds Report".

Run Install ModeThis option puts the machine into a "new state" as if it was just shipped to you. Consult the DM100i Quick Install Guide (SV61212) provided with your system before running this mode. If you no longer have a copy of the Quick Install Guide, you can download one from our website at www.pitneybowes.ca. Go to the Support page and select the document from the Mailing Systems drop down menu.NOTE: Do not run this option un less directed to do so by your Pitney Bowes representative.1. Press Options.2. Select "Advanced Features".3. Press Page Down and select "Run Install Mode".4. Refer to the DM100i Quick Install for responding to the prompts

that display. If you need to exit the install mode anytime during the prompts, press Clear (back arrow) twice.

8-1SV61195 Rev. B

8 • Maintenance

Replacing the Ink Cartridge/Printhead.......... 8-2Filling the Optional Moistener ....................... 8-6Maintaining the Optional Moistener ............. 8-7 Removing the Moistener ......................... 8-7 Removing the Holder and Wick .............. 8-9Running Print Tests .................................... 8-10 Test Print ............................................... 8-11 Purge .................................................... 8-12 Replacement (Printhead or Cartridge) .. 8-13

This chapter explains how to maintain your mailing system.

8-2 SV61195 Rev. B

8 • Maintenance

Replacing the Ink Cartridge/Printhead

NOTE: We recommend that you keep a spare ink cartridge on hand at all times.

Your actual ink usage will vary, depending on whether you routinely print ads, how many pieces of mail you print a day and oth er factors. The machine display tells you when the ink supply is low or exhausted:“Low Ink"Replace the ink cartridge immediately. If you don’t have a re place ment car tridge on hand, you should order one now. See Chapter 10, Supplies and Options for in struc tions. In addition it is very important to closely monitor the print quality of the postage indicia. Any deterioration in the quality of the indicia (fading or streaking) may result in the indicia not being recognized as valid postage.

CAUTION: Replace the ink cartridge as soon as you see the “Low Ink” alert.

"Ink Out”Replace the ink cartridge immediately. The ink supply is gone; you won't be able to print.

1. Open the top cover. A "Top Cover Open" message displays.

2. Select "Replace Ink Tank" to continue (if you don't want to change the ink cartridge at this time, simply close the top cover). The message "Moving ink tank to replacement position" displays.

8-3SV61195 Rev. B

8 • Maintenance

4. Lift up and remove old ink cartridge.

Replacing the Ink Cartridge/Printhead (continued)

Ink Cartridge Guard

3. Flip open the ink cartridge guard.

NOTE: If you are NOT changing the printhead, skip to Step 5. Otherwise, if directed to by a Pitney Bowes agent, continue with Step 4A below to change the printhead.

4A. Squeeze the two gray tabs on either side of the printhead.

4B. While squeezing, lift and tilt to the right the printhead. The printhead should come up out of the machine.

8-4 SV61195 Rev. B

8 • Maintenance

4C. Pull up and remove the black cap on the new printhead (if present). Also remove the protective tape from the bottom.

4D. Squeeze the two gray tabs on either side of the new printhead and slightly angle the printhead while sliding it back into its holder.

4E. Push the printhead back into place. You should hear a click when it is seated correctly.


CLICK!

8-5SV61195 Rev. B

8 • Maintenance

8. Close the cover. The system automatically recognizes the new cartridge and in a few moments returns you to the Home screen.

7. Rotate guard back to closed position.

5. Remove tape on bottom of new ink cartridge.

6. Lower the ink cartridge into the cavity. The ridges on either side of the cartridge will slide into the grooves.

Ridge

Ridge

Groove


8-6 SV61195 Rev. B

8 • Maintenance

1. Check the moist en er tank to see how much sealing so lu tion is left.

3. If the tank was emp ty, al low several min utes for the moist en er brush and wick to get com plete ly wet.

Check Level Here

Fill Here

Filling the Optional MoistenerRefer to the following procedure to refill the moistener.

CAUTION! Don't overfi ll the moistener tank.

2. Add enough E-Z Seal® to bring the sealant level up to the bottom of the fill hole. We rec om mend E-Z Seal be cause it helps keep your moist en er clean and im proves seal ing ef fi cien cy.

8-7SV61195 Rev. B

8 • Maintenance

Maintaining the Optional MoistenerIf you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moist en er brush or wick. If seal qual i ty doesn't im prove af ter clean ing, you can replace the moistener brush or wick as need ed. See Chap ter 10, Supplies and Options for in struc tions on ordering these sup plies for your machine.

1. Push down on the blue re lease lever on the moistener.

Removing the Moistener

Release Lever

2. Pull the moistener straight out to the left.

3. Open the hinged brush holder.4. Grasp the bristles and slide

the brush out of the hinged brush hold er, toward the front of the moistener tank.

Brush Holder

Brush

8-8 SV61195 Rev. B

8 • Maintenance

5. Clean the brush in plain wa ter, and rinse thoroughly.

6. Position the brush as shown at right so its bottom edge is under the mounting tabs.

7. Slide the brush back toward the rear of the moistener.

8. If you need to clean the wick and holder, continue with Removing the Holder and Wick procedure on the next page. Otherwise, push down on the blue re lease lever on the moistener.

CLICK!

Release Lever

9. Slide the moistener from left to right even with feed platform. You should hear a click as it engages.

Removing the Moistener (continued)

8-9SV61195 Rev. B

8 • Maintenance

3. Place the wick back in the hold er.4. Reinstall the wick and holder assembly into moistener.5. Reinstall the moistener. Push down on the blue re lease lever on

the moistener.

Removing the Holder and Wick

Wick

Holder1. Pull up and remove the holder and wick from the moistener as shown here.

2. Separate wick from metal holder, clean the wick in plain water, and rinse thoroughly.

CLICK!

Release Lever

6. Slide the moistener from left to right even with feed platform. You should hear a click as it engages.

8-10 SV61195 Rev. B

8 • Maintenance

Running Print TestsThe system has several tests that let you check print performance and help you determine printing problems.These tests are accessible by pressing Options, pressing Page Down to the third screen, and selecting "Advance Features".

Once you are in Advanced features, select "Maintenance Mode".

Once you are in Maintenance menu, select "Printer maintenance".

The PM Maintenance menu displays.

MAINTENANCE◄Printer maintenance◄View system Info

PageUp

PageDown

PM MAINTENANCE◄Test Print◄Purge◄Replacement

PageUp

PageDown

OPTIONS◄Advance the date◄Set to todays date◄Adjust the Contrast

PageUp

PageDown

OPTIONS◄LockCode/Passwords◄Connect-Data Centre◄Advanced Features

PageUp

PageDown


PageUp

PageDown



PageUp

PageDown

8-11SV61195 Rev. B

8 • Maintenance

Test PrintThe test print allows you to print a test pattern to see if the printhead is functioning properly or you have enough ink in the cartridge.1. Press Options.2. Press Page Down twice.3. Select "Advanced Features".4. Select "Maintenance mode".5. Select "Printer maintenance".6. Select "Test Print".7. When prompted, insert an envelope through the machine.8. You are prompted if the test pattern is OK.

• If test pattern looks OK A. Press Yes and you return to the PM Maintenance menu.

B. Press Clear (back arrow key) four times to return to the Home screen.

• If test pattern does not look OK A. Press No. A list of purges display. B. Select "Purge A". The system executes a purge (this may

take a few moments). C. When finished, press Clear (back arrow key) to return to

the PM Maintenance menu. D. Select "Test Print" to ensure that the system is printing a

good test print (go back to step 7). NOTE: If the system continues to print poor test prints, you

should replace your ink cartridge (see "Replacing the Ink Cartridge/Printhead" procedure in Chapter 8, Maintenance) and then perform another test print (see above).

If the ink cartridge replacement does not resolve the issue, contact our Customer Care line at 1-800-672-6937.

Good Test Print(No Missing Lines)

Poor Test Print (Missing Lines)

8-12 SV61195 Rev. B

8 • Maintenance

PurgeThe test print allows you to purge the printheads in an effort to fix a printing problem1. Press Options.2. Press Page Down twice.3. Select "Advanced Features".4. Select "Maintenance mode".5. Select "Printer maintenance".6. Select "Purge".7. You have a choice of four purges to use. Normally selecting

"Purge A" is sufficient to purge the system, unless directed by a Pitney Bowes agent to do otherwise.

PURGE◄Purge A◄Purge B◄Purge C

PageUp

PageDown

8. The system executes a purge. This may take a few moments. When finished, you return to the Purge screen.

9. Press Clear (back arrow key) 5 times to return to the Home screen.

8-13SV61195 Rev. B

8 • Maintenance

Replacement (of Printhead or Cartridge)This option steps you through the procedure to replace either the printhead or ink tank (cartridge).

PM REPLACEMENT◄Replace Print Head◄Replace Ink tank

PageUp

PageDown

The steps for each are the same, with the only difference being the name of the item mentioned on the screen.

8. You are prompted to open the top cover.9. After cover is opened and the print head moves into replacement

position, you are prompted to replace the print head.10. After replacing the print head and closing the cover, the machine

resets and you return to the Home screen.

NOTE: See "Replacing the Ink Cartridge/Printhead" at the beginning of this chapter which explains this procedure in detail using fi gures.

1. Press Options.2. Press Page Down twice.3. Select "Advanced Features".4. Select "Maintenance mode".5. Select "Printer maintenance".6. Select "Replacement".7. You have a choice to replace the printhead or ink tank (cartridge)

8-14 SV61195 Rev. B

8 • Maintenance

9-1SV61195 Rev. B

9 • Troubleshooting

Getting Help.................................................. 9-2 Web Support ........................................... 9-2 Phone Support ........................................ 9-2Power Problems ........................................... 9-3Feeding Problems ........................................ 9-3Printing Problems ......................................... 9-4Display Problems.......................................... 9-6Moistening Problems .................................... 9-6Problems Adding Postage ............................ 9-7Display Messages ........................................ 9-7Viewing System Configuration Levels .......... 9-8

This chapter explains how to troubleshoot your mailing system.

9-2 SV61195 Rev. B


Getting HelpThere may be times when you need help to solve a prob lem, or you may want more in for ma tion about how your mail ing system works. Pitney Bowes pro vides sev er al in for ma tion resources.Web SupportSupport is available from the Pitney Bowes website at www.pitneybowes.ca.Phone SupportTechnical support is available from the Pitney Bowes Call Centre.Before You Call...Please read the troubleshooting information in this chap ter. In many cases, it can help you resolve the prob lem. You can often restore normal operation by rebooting your system.If you need help... If you need to call, please have the following in for ma tion at hand:• Product Model: P7EC.• Serial number: See the back of the system.• Nature of problem: What happens and when does it happen? Did

the system display an error mes sage?• The steps you've already taken to solve the problem and the

results.Contact the Pitney Bowes Customer Response Centre at: 1-800-672-6937.

9-3SV61195 Rev. B


Power Problems (nothing displays)1. Is power cord plugged into both the system and wall outlet?

Make sure the power cord is not connected to a switched wall outlet.

2. Check power lamp on the system. 3. System may be in sleep mode. Press any key to wake it.

Feeding Problems Clearing a stalled envelope1. Move transport lever to the "released" position (up and down).2. Carefully pull envelope out from right.

To avoid stalled envelopes1. Make sure your envelopes meet our published spec i fi ca tions.

See Chapter 1, Introduction.2. Feed envelopes correctly. See the instructions in Chapter 3,

Running Mail. Don't try to feed oversize envelopes through the system. Use tape strips instead.

3. Make sure deck is clear of pa per frag ments.4. Move transport release lever to the "home" position (sideways).

9-4 SV61195 Rev. B


System won't print

System is in seal-only modeThis mode disables printing. Press Home to return to Home screen and resume printing.

Printing Problems

Digital indicia is incomplete or streaked; poor print quality(see example below)

Print nozzles cloggedPerform a print purge in an effort to fix the printing problem.1. Press Options.2. Press Page Down twice.3. Select "Advanced Features".4. Select "Maintenance mode".5. Select "Printer maintenance".6. Select "Purge".7. You have a choice of four purges to use. Normally selecting

"Purge A" is sufficient to purge the system, unless directed by a Pitney Bowes agent to do otherwise.

PURGE◄Purge A◄Purge B◄Purge C

PageUp

PageDown

Inspect ink cartridgeIf ink has been depleted from cartridge through meter usage or spillage, this will cause poor print quality or result in inability to print. The ink cartridge may need to be replaced.

9-5SV61195 Rev. B


8. The system executes a purge. This may take a few moments. When finished, you return to the Purge screen.

9 Press Clear (back arrow key) to return to the Printer Maintenance (PM) menu.

10. In order to verify the problem was fixed, select "Test Print".11. When prompted, insert an envelope through the machine.12. You are prompted if the test pattern is OK.

• If test pattern looks OK A. Press Yes and you return to the PM Maintenance menu.

B. Press Clear (back arrow key) four times to return to the Home screen.

• If test pattern does not look OK A. Press No. A list of purges display. B. Select "Purge A". The system executes a purge (this may

take a few moments). C. When finished, press Clear (back arrow key) to return to

the PM Maintenance menu. D. Select "Test Print" to ensure that the system is printing a

good test print (go back to step 11). NOTE: If the system continues to print poor test prints, you

should replace your ink cartridge (see "Replacing the Ink Cartridge/Printhead" procedure in Chapter 8, Maintenance) and then perform another test print (see above).

If the ink cartridge replacement does not resolve the issue, contact our Customer Care line at 1-800-672-6937.

Good Test Print(No Missing Lines)

Poor Test Print (Missing Lines)

9-6 SV61195 Rev. B


Display ProblemsDisplay hard to read

Display contrast needs adjustment1. Press Options.2. Select "Adjust the Contrast".3. Select "Increase Contrast" or "Decrease Contrast" to change the

contrast level as necessary.4. Press Home to return to the Home screen.

Envelopes don't seal

Incorrect feedingMake sure you slide the envelope flap under the blue edge of the feed deck. If you don't, the moistener can't wet the flap.Low sealant levelCheck the sight glass on the left side of the moistener tank. If the sealant level is low, add E-Z Seal® solution until it reaches the bottom of the fill hole. See the in struc tions in Chapter 8, Maintenance.Dry moistener brushTry wetting the moistener brush. If the brush drys out quickly, replace the moistener wick as explained in Chapter 8, Maintenance.Dirty moistener brushRemove the moistener brush. Clean it in plain water and rinse thoroughly (see Chapter 8, Maintenance)Worn moistener brushReplace the moistener brush (see Chapter 8, Maintenance).

For ordering any of these supplies, refer to Chapter 10, Supplies and Options.

Moistening Problems (using optional moistener)

9-7SV61195 Rev. B


The display shows a series of messages during the adding postage processNormalThe system is designed to display the progress of the postage re fill. If the procedure fails for any reason, the display tells you why. Make the necessary corrections.

System not connected to analog phone lineMake sure you've connected your system to a work ing an a log phone line (the same type you connect your Fax to). Also make sure the phone line con nec tors are firmly seated in their re cep ta cles.Incorrect setup of System OptionsOne or more of the system options may be setup wrong. Go to the system options instructions and check the following:• Does your phone system require you to dial a pre fix number to

get an out side phone line? Make sure to include these in the setup if needed. See Chapter 7, System Options.

• Is the dial method correct? You have to tell the system if your phone uses a pulse or tone for di al ing. See Chapter 7, System Options.

Problems Adding Postage

System fails to connect to Postage By Phone Data Centre—no dial tone

Display MessagesFrom time to time your system will display an alert or error message. An alert tells you that something needs at ten tion; an error message usually tells you about a system con di tion you can fix. In rare instances you may have to call for service or assistance.

9-8 SV61195 Rev. B


Viewing System Configuration LevelsSometimes in an effort to fix your problem over the phone, a Pitney Bowes representative may request you to look up the software and firmware level that is on your system. Follow these steps to do this:1. Press Options.2. Press Page Down twice.3. Select "Advanced Features".4. Select "Maintenance mode".5. Select "View system info".6. There are 4 screens of information available about your system.

Press Page Down to scroll through all the screens if needed.

7. Press Clear (back arrow key) 4 times to return to the Home screen.

INTERNAL INFORMATIONUIC Ver: xx.xx.xxPM Ver: xx.xx.xxPHS Ver: x.xx

PageUp

PageDown

INTERNAL INFORMATIONASIC Ver: x.xxLCD Ver: x.xxPSD Ver: xx.xx.xx

PageUp

PageDown


INTERNAL INFORMATIONUIC Sum: xxxxxxxxxxxxxxRM Sum: xxxxx

PageUp

PageDown

INTERNAL INFORMATIONRM Ver: xx.xxRULE Ver: xxRATE Eff: xxxx.xx.xx

PageUp

PageDown

10-1SV61195 Rev. B

10 • Supplies and Options

Supplies and Accessories........................... 10-2Options ....................................................... 10-2 Integrated Weighing Platform ............... 10-2 Moistener .............................................. 10-2 Advertisements ..................................... 10-3How to Order .............................................. 10-3

This chapter explains how to order supplies and ac ces so ries for your digital mailing system. It also tells you a little about optional equipment that can help you get the most value from your Pitney Bowes equip ment

10-2 SV61195 Rev. B


Ink CartridgesInk Cartridge, Red Fluorescent 793-5

Replacement Print Head QM-1367Moistener Brush/Wick Assembly

TapeDouble Tape Sheets—300 612-7C

E-Z Seal®4-Pack 118 ml Flip Top Bottles 601-9C1 Pack 118 ml Dabber Bottle 601-74-Pack 472 ml Bottles 601-0C

Supplies and Accessories

OptionsPitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your exact needs today, and expand it as your business grows tomorrow. Contact your Pitney Bowes Sales Rep re sen ta tive or visit the Pitney Bowes website at www.pitneybowes.ca to order these options.Scale (Integrated Weighing Platform)The optional scale (weighing platform) allows you to accurately weigh mail and packages. You have a choice of a 1 kg. or 2.5 kg. capacity scale. See Chapter 3, Running Mail for details on using the scale.MoistenerThe optional moistener applies sealing fluid to the envelope flap. You can seal envelopes or leave them unsealed, depending on how you feed them. See Chapter 3, Running Mail for details.

10-3SV61195 Rev. B


How to OrderPitney Bowes has made it easier than ever to order sup plies designed specifically for your mailing system.Ordering Supplies (only) on the WebGo to www.pitneybowes.ca and click on Online Store.Ordering Options and Supplies by PhoneCall the Pitney Bowes Supply Line at 1.800.672.6937. Our rep re sen ta tives will be hap py to an swer your questions and take your order.

Options (continued)AdvertisementsYour system comes pre-loaded with several popular envelope adds. These give your mail a professional ap pear ance and can turn your mailings into a powerful pro mo tion al tool. Pitney Bowes can also provide additional envelope adds if your needs require it, up to a total of 20 envelope ads.Op tion al adds are convenient to add because they are done via software downloads.

10-4 SV61195 Rev. B


11-1SV61195 Rev. B

11 • Reports

Overview of Reports ................................... 11-2Printable Reports ........................................ 11-2 Add Postage Report ............................. 11-3 Single Accounts Report ........................ 11-3 Multi-Account Summary Report ............ 11-4 Register (Funds) Report ....................... 11-4 Configuration Report ............................ 11-5 Error Report .......................................... 11-5

This chapter explains how to take advantage of the reports feature of your system.

11-2 SV61195 Rev. B

11 • Reports

Overview of ReportsYour system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. You can print these reports right from your machine on an envelope or tape sheet. The reports are accessed by pressing Reports.

Printable Reports on Your MachinePrintable reports include:• Add Postage Report• Single Accounts Report• Multi-Account Summary Report• Register (Funds) Report• Configuration Report• Error Report

PageUpSelect Report Type

◄Printable reportPageDown

PageUpPrintable

◄Add Postage Report◄Single Accounts Rpt.◄Multi Acct summary

PageDown


Printable◄Register Report◄Confi guration Rpt.◄Error Report Page

Down

PageUp

11-3SV61195 Rev. B

11 • Reports

Add Postage ReportThis report lists the last 5 postage refills.1. Press Reports.2. Select "Printable report".3. Select "Add Postage Report".4. When prompted, insert tape sheet or envelope into machine.

The report is printed and you return back to the Printable reports menu.

5. Press Clear (back arrow key) to return to Report type menu or press Home to return to the Home screen.

Single Accounts ReportThis report provides the postage history for a single account (if the Departmental Accounting feature is set up on your system).1. Press Reports.2. Select "Printable report".3. Select "Single Accounts Rpt".4. Key in an account.5. When prompted, insert tape sheet or envelope into machine.



Date of Refill Time Refill Amount 06 08 28 3 : 32P $75 . 000 06 08 11 12 : 15P $50 . 000 06 07 26 11 : 05A $125 . 00006 07 12 10 : 38A $100 . 00006 06 23 4 : 318P $100 . 000

Acct No.: 99999999Meter No.: 0011969Printed.: 06 08 28

Last

5 R

efill

s

Account Name: SALES

Acct Number: 1

Pieces: 76

Postage: $65 . 48

101969906 08 28

11 : 01A

Acc

ount

Rep

ort

11-4 SV61195 Rev. B

11 • Reports

Register Report (Funds Report)This report lists the postage used, postage available, pieces processed, and other information about your machine usage.1. Press Reports.2. Select "Printable report".3. Select "Register Report".4. When prompted, insert tape sheet or envelope into machine.



Multi-Account Summary ReportThis report provides the postage history for multiple accounts (if the Departmental Accounting feature is set up on your system).1. Press Reports.2. Select "Printable report".3. Select "Multi Acct Summary".4. When prompted, insert tape sheet or envelope into machine.

The report is printed and you return back to the Printable reports menu. NOTE: If it is a multi-page report, you will be prompted to insert another envelope/tape sheet.


1019699 06 08 28 11 : 14A

Acc

ount

sSu

mm

ary

page 1 of 1

Account No.12

Postage$12 . 48$65 . 48

Pieces1076

Used: $495 . 86


Total Pieces: 40


Batch Count: 34



06 08 285 : 31P

Fu

nd

sR

epo

rt

11-5SV61195 Rev. B

11 • Reports

Configuration ReportThis report lists configuration information about your machine and Postage By Phone® account.1. Press Reports.2. Select "Printable report".3. Select "Configuration Report".4. When prompted, insert tape sheet or envelope into machine.



Error ReportThis report provides a history of error codes that your machine has encountered.1. Press Reports.2. Select "Printable report".3. Select "Error Report".4. When prompted, insert tape sheet or envelope into machine.

The report is printed and you return back to the Printable reports menu. NOTE: If it is a multi-page report, you will be prompted to insert another envelope/tape sheet.


PBP Serial No: 0011969 PBP Account: 99999999 PSD Ser. # 4C46000000007E4CPrtHd No.:50000104 Platform: D0 . 07

PSD: 5. 00.00UIC: 11.14Rate Mgr: 1 . 91Rate Data:PHS: 1 . 11

06 08 289 : 25A

PCN: P7ECSMR: AAA

Cfg

Rep

ort

Error Date Time Identifier Count 06 10 08 4 : 25P 1879 00106 11 15 10 : 36A Oaff 000

0011969 06 12 28 9: 25A

Err

or

Rep

ort

page 1 of 1

11-6 SV61195 Rev. B

11 • Reports

12-1SV61195 Rev. B

12 • Departmental Accounting

Overview of the Accounting Feature........... 12-2Turning On Accounting ............................... 12-3Turning Off Accounting ............................... 12-4Turning On Account Passwords (Globally) . 12-5Turning Off Account Passwords (Globally) . 12-5Creating an Account ................................... 12-6Selecting an Account .................................. 12-7Editing an Account/Setting Up Account Passwords ............................................ 12-8Displaying Account Totals ......................... 12-10Clearing an Account ................................. 12-11Clearing all Accounts ................................ 12-12Deleting an Account.................................. 12-13

This chapter explains how to take advantage of the accounting feature of the system.

12-2 SV61195 Rev. B


The accounting feature allows you to track post age costs incurred by in di vid u als or de part ments in your organization (for example, En gi neer ing, Sales, A/R, etc.). Your system can store up to 25 accounts.For each ac count, the system stores the fol low ing in for ma tion:• A name up to 12 alphanumeric characters long.• An account number.• The item total. This is the total number of pieces of mail charged

to an account since it was last cleared.• The value total. This is the total amount of postage charged to an

account since it was last cleared.• An account passwordThe maintenance of your accounts is done through programs on the Accounts menu (below), accessible by pressing the selection key next to ACCT: line at the Home screen (if feature is activated).

Overview of the Accounting Feature


PageUp

PageDown

ACCOUNTS◄Clear all accounts◄Turn accounting OFF◄Acct Passwords

PageUp

PageDown

PageDown

ACCOUNTS◄Edit an account◄Display acct totals◄Clear an account

PageUp

Each Accounts menu option is discussed in this chapter.

PageUp

PageDown


06.08.28 ≡0.00≡◄ACCT: xxxxxxxxx◄CLASS: xxxxxxxxxx◄SCALE: 0 g

12-3SV61195 Rev. B


Turning On AccountingYou need to turn on the departmental accounting feature when you first receive your machine in order to track postage by account.1. At the home screen, press Options.2. Press Page Down and select "Turn items ON/OFF".

4. Select "Turn Accounting ON". If the supervisor password has been enabled, you are prompted to enter it. Key in the 4-digit password and select "Continue".

5. The next screen shown depends on your machine settings: • If no accounts have been established, you are prompted to

create an account. Follow the "Creating an Account" procedure on page 12-6, starting at step 2.

• If accounts have been established already, the following screen displays. Select "Select an account".

3. Select "Accounting".


PageUp

PageDown

TURN FEATURES ON/OFF◄Accounting◄Account Passwords◄Auto Rating

PageUp

PageDown


PageUp

PageDown

12-4 SV61195 Rev. B


3. You return to the Home screen with no account displayed (see example below).

1. From the Home screen, press the selection key next to ACCT: line to display the Accounts menu.

2. Press Page Down twice and select "Turn accounting OFF". If the supervisor password has been enabled, you are prompted to enter it. Key in the 4-digit password and select "Continue"

Turning Off Accounting You can temporarily turn off departmental accounting whenever you wish. NOTE: You will not be tracking postage by account when this feature is turned off.


PageUp

PageDown

PageUp

PageDown

06.08.28 ≡0.00≡

◄CLASS: xxxxxxxx◄SCALE: 0 g


PageUp

PageDown

06.08.28 ≡0.00≡◄ACCT: Sales◄CLASS: xxxxxxx◄SCALE: 0 g


PageUp

PageDown




12-5SV61195 Rev. B


3. Select "Turn Passwords ON". You return back to the Accounts menu.

4. To complete the process, create new accounts with passwords (see step 2 in "Creating an Account" on the next page), or establish passwords in existing accounts (see step 2 in "Editing an Account/Setting Up Account Passwords" on page 12-8).

1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu.

2. Press Page Down twice and select "Acct Passwords".

Turning On Account Passwords (Globally) You can require operators to enter passwords when choosing an account. Keep in mind the folllowing when setting up this feature:• You must create a supervisor password (see Chapter 7, System

Options - Changing the Lock Codes and Passwords) before you can turn on accounting passwords.

• You need to establish a password for each account to complete the process.


PageUp

PageDown


2. Press Page Down twice and select "Acct Passwords".

Turning Off Account Passwords (Globally) You can turn off the requirement for operators to enter passwords (if passwords are set up) when choosing an account.


PageUp

PageDown

3. Select "Turn Passwords OFF". At the prompt, key in the 4-digit supervisor password and select "Continue".

4. Press Clear (back arrow key) or Home to return to the Home screen.

12-6 SV61195 Rev. B


Creating an Account You need to create an account before you can use the departmental accounting feature to track postage.1. From the Home screen, press the selection key next to ACCT:

line to display the Accounts menu.2. Select "Create an account"

3. If the supervisor password has been enabled, you are prompted to enter it. Key in the 4-digit password and select "Continue".

4. The system will prompt for the name of this account. Key in a name for the account. It can be up to twelve alpha/nu mer ic char ac ters long. To access alpha characters, tap the appropriate number key until the desired character displays. When finished, select "Continue".

5. If a passwords have been enabled for accounts, you will be prompted to enter one.

A. Key in the 4-digit password and select "Continue". B. At the confirmation password prompt, re-enter the new

password and select "Set".6. At the prompt to create another account, either:

A. Press Yes/Enter and go back to Step 3 to enter another account OR

B. Press No to continue. You return to the Accounts menu.7. Press Clear (back arrow key) or Home to return to the Home

screen.


PageUp

PageDown

12-7SV61195 Rev. B


Selecting an Account You can select or change an account to track postage if departmental accounting has been turned on.1. From Home screen, press the selection key next to ACCT: line to

display the Accounts menu.

2. Select "Select an account"

4. If a password has been assigned to this account, you will be prompted to enter one. Key in the 4-digit password and select "Continue".



PageUp

PageDown



PageUp

PageDown



PageUp

PageDown

06.08.28 ≡0.00≡◄ACCT: Sales◄CLASS: xxxxxxx◄SCALE: 0 g

12-8 SV61195 Rev. B


Editing an Account/Setting Up Account PasswordsYou can edit an account name and establish passwords for each account if you wish.1. From Home screen, press the selection key next to ACCT: line to

display the Accounts menu.2. Press Page Down and select "Edit an account".

PageDown


PageUp

EDIT AN ACCOUNT◄1 (Use keypad) ◄0 None◄2 Sales

PageUp

PageDown


4. The "Edit an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account:


B. Use the appropriate selection key next to the display.5. If a password has been assigned to this account, you will be

prompted to enter one. Key in the 4-digit password and select "Continue".

12-9SV61195 Rev. B


6. After the account is selected, you have a choice to edit the account name or edit the account password (if the account password option has been turned on).Edit Account Name optionA. If you select "Edit acct. name", the system prompts you for

the new name. Key in a new name for the account. It can be up to twelve alpha/nu mer ic char ac ters long. To access alpha characters, tap the appropriate number key until the desired character displays.

B. Select "OK" when done. C. You are prompted if you want to change the account

password also. If you select "Yes", continue with Step B from Edit Account Password Option below; otherwise, you return to the "Edit an Account" screen

Edit Account Password optionA. If you select "Edit acct. password", the system confirms you

want to change the password. Press Yes/Enter.B. The system prompts you for the new password. Key in the

new 4-digit password.C. Select "Continue" when done.D. At the confirmation password prompt, re-enter the new

password.E. Select "Set". You return to the "Edit an Account" screen.

7. Press Clear (back arrow key) three times or Home (once) to return to the Home screen.

12-10 SV61195 Rev. B


5. You have a choice to either clear the account, view another account, or exit.A. Select "Clear this account" if you want to clear account

totals. If the supervisor password has been enabled, you are prompted to enter it. Key in the 4-digit password and select "Continue". Press Yes/Enter to confirm this is the account you want to clear. At the confirm clear prompt, press Yes/Enter.

B. Select "View another acct" and go back to Step 3 to enter another account to view.

C. Select "Done" if you are finished.6. You return back to the Accounts menu. Press Clear (back arrow

key) or Home to return to the Home screen.

Displaying Account Totals You can view your account totals anytime using this option.1. From Home screen, press the selection key next to ACCT: line to

display the Accounts menu.2. Press Page Down and select "Display acct totals"

PageDown


PageUp

DISPLAY AN ACCOUNT◄1 (Use keypad) ◄0 None◄2 Sales

PageUp

PageDown

3. The "Display an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account:


B. Use the appropriate selection key next to the display.4. The account number, name, pieces, and value of the postage

used displays. Select "Continue".

2 - SalesValue $0.00Pieces 0◄Continue

PageUp

PageDown

12-11SV61195 Rev. B


5. At the confirm clear prompt, press Yes/Enter (or No if you change your mind). The account is cleared and you return back to the Accounts menu.


Clearing an Account You can clear the postage totals on an account when necessary.

PageDown


PageUp

CLEAR AN ACCOUNT◄1 (Use keypad) ◄0 None◄2 Sales

PageUp

PageDown


4. The "Clear an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account:



CAUTION: Make sure your really want to clear an ac count. Once you do, the account in for ma tion is gone for ev er.


2. Press Page Down and select "Clear an account".

12-12 SV61195 Rev. B



4. At the confirm clear prompt, press Yes/Enter (or No if you change your mind). All the accounts are cleared and you return back to the Accounts menu.



2. Press Page Down twice and select "Clear all accounts".

Clearing All Accounts You can clear the postage totals on all accounts (for example, at the beginning of a new fiscal year) with this option.

CAUTION: Make sure your really want to clear all your ac counts. Once you do, the account in for ma tion is gone for ev er.


PageUp

PageDown

12-13SV61195 Rev. B


Deleting an Account You can delete an account, but make sure you really want to because you cannot get the information associated with that account back after it has been deleted.


2. Select "Delete an account"

DELETE AN ACCOUNT◄1 (Use keypad) ◄0 None◄2 Sales

PageUp

PageDown


4. The "Delete an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account:


PageUp

PageDown


B. Use the appropriate selection key next to the display.5. At the confirmation prompt to delete the account selected, press

Yes/Enter to delete (or No if you change your mind).6. In either case, you return to the Accounts menu screen. Press

Clear (back arrow key) or Home to return to the Home screen.

CAUTION: Make sure your really want to delete an ac count. Once you do, the account in for ma tion is gone for ev er.

12-14 SV61195 Rev. B


A-1SV61195 Rev. B

Appendix A • How to Enter Text

When is Text Entry Used?Text is entered for these functions:• International mail (selecting a country)• Entering Canada Postal Codes• Naming a Custom Preset• Naming an Account (in departmental accounting)• Naming a Text Ad (future feature)

How is Text Entry Done?Text entry is done via the numeric keypad in a fashion similar to current cell phone text entry. Each key, 2 through 9, has three or four letters displayed above it.There is no dedicated key to switch between alpha and numeric mode. On those screens (and only those screens) where either an alpha or numeric character may be entered (e.g. preset names, postal codes, account names), tap a numeric key to cycle through the 4 possibilities for that key. For example, tapping the “2” numeric key cycles through "2" - "A" - "B" - "C". Extended character sets is provided for foreign markets on a country-by-country basis. In those cases, a numeric key may be tapped several times ( > 4) to cycle through the complete character set associated with a key.

Postal CodesIn postal codes, all alpha characters are uppercase. For postal codes that follow a fixed format of alpha and numeric characters, only the appropriate alpha or numeric in each specific position is allowed.

Custom Preset Names, Account Names, Text AdsFor Preset names, Account names, and Text Ads, the first letter of the first word automatically defaults to uppercase.If you wish to enter two consecutive alpha characters that are located on the same numeric key (such as “DE”), you must wait for the cursor to automatically move right to the second character’s position before entering the second character. There is about a 1-second delay following an alpha entry before the cursor moves one position to the right.

A-2 SV61195 Rev. B

Appendix A • How to Enter Text

Special CharactersSpecial characters are accessed by repeatedly tapping the “1” key. Special characters include:

Symbol Name

, Comma& Ampersand* Asterisk. Period: Colon$ Currency symbol- Minus sign (dash)? Question mark/ Forward slash\ Backward slash( Open parenthesis) Close parenthesis! Exclamation point

@ “at” sign+ Plus sign# Hash mark

The 0 (zero) key on the keypad functions as the space key. The word “Space” is printed on the machine to indicate this.The decimal point key also functions as the Shift key. The word “Shift” is printed on the machine to indicate this. In the alpha character entry mode (any screen that accepts alpha characters), this key toggles between “all uppercase letters” and “all lowercase letters.” An indication of the current mode is presented on the bottom right of the display. ABC indicates the uppercase mode and abc indicates the lowercase mode.

G-1SV61195 Rev. B

Glossary

Account—A department (e.g., "Sales”) to which postage is charged. Your machine al lows you to set up and choose up to 25 different ac counts, each with a unique name. The machine stores the total postage used and the num ber of mail piec es pro cessed for each account. Advertisement (envelope)—An advertising message that appears next to the machine's digital indicia. You can choose from an ar ray of stan dard and custom ads. See Chapter 10, Supplies/Options for ordering.Ascending Register ($ Used)—The total amount of post age used since the machine was placed in ser vice. Batch Register—A part of the machine’s memory that stores the total postage spent and the number of piec es of mail pro cessed. Your machine stores this in for ma tion in memory for each account. You can clear the con tents of the batch reg is ter if you want.Default—A value or setting the machine au to mat i cal ly uses unless you change it. As delivered, your machine has fac to ry-set defaults or “normal” settings. You may change these if you wish.Descending Register ($ Available)—The postage funds avail able for use.Digital Indicia—The imprint produced by the machine (the machine stamp). The word “in di cia” means postal markings. They may include:• An Advertisement. This is an optional part of the machine stamp

that lets you convey your own special mes sage to the mail recipient.• The Date• The machine’s Serial Number• Postal Code • Information for use by Canada PostHome Screen—The machine display that shows your cur rent selections. It indicates that you're ready to print post age. Inspection—The process of examining the postage usage through the machine to assure accurate postal funds ac count ing. Your machine is sub ject to remote in spec tion when ev er you add postage to it. If you haven't re filled your machine by modem for 60 days, the dis play shows the mes sage “Inspection Due” if you haven't re filled it for 90 days, you'll see “Inspection Re quired.”

G-2 SV61195 Rev. B

Glossary

To do an inspection, simply add postage or connect to the Data Centre as explained in Chapter 6, Adding Postage/Connecting to Data Centre.IntelliLink—A Pitney Bowes technology that allows you to download machine features, and postal rate and sys tem soft ware updates via a digital link. Future IntelliLink fea tures will also provides online access to manage your ac count, pur chase supplies and take advantage of a range of pro fes sion al services. Lock Code—A four-digit code that serves as a user pass word. It prevents unauthorized machine use.Modem—The part of the machine that dials into the Pitney Bowes Data Centre and transfers in for ma tion over the phone line.Origin Postal Code—The Postal Code assigned to your city or town. Mail processed on your machine must be posted from a location in your Postal Code area.Postage-By-Phone®—A service available through Pitney Bowes that allows you to buy postage and check ac count status over the phone. It also permits convenient postal inspection by phone. Presets—A custom machine setting you can call up instantly at the push of a button. You can assign each pre set a num ber of values, depending on the postage mode you're in, how your machine is set up and what options are in stalled. A preset will always have a name and postage amount, and could also have an ac count, ad, class of ser vice, weight of mail piece, operating mode, and other val ues assigned to it.Serial Number—The serial number found on the rear of the machine.Sleep Mode—An energy-saving feature of your machine that clears the display after a certain period of idle time. Press ing any key wakes up the display.Tape Sheets—A sheet of self-adhering paper which you print postage on and apply to a piece of mail or package that is too big to be processed through the machine.

I-1SV61195 Rev. B

Index

AAccounting Feature

Clearing all Accounts 12-12Clearing an Account 12-11Creating an Account 12-6Deleting an Account 12-13Displaying Account Totals

12-10Editing an Account/Setting Up

Account Passwords 12-8Overview of the Accounting

Feature 12-2Selecting an Account 3-20,

12-7Turning Off Account

Passwords (Globally) 12-5Turning Off Accounting 12-4Turning On Account

Passwords (Globally) 12-5Turning On Accounting 12-3

Access Cover. See Cover, Top.Add Postage Key 2-5, 6-4, 11-3Adding Postage (Funds). See

Postage, Adding (Funds).Adding Postage to Correct a Mail

Piece 3-14Add Postage Report 11-3Advanced Options 7-23Advertisements, Envelope

Description 4-2, G-1Downloading 4-6, 6-7Ordering 4-7, 10-3Printing 4-6

Alpha-Numeric Keypad 2-5, A-1Analog Phone Line 1-2, 2-6, 6-2,

6-6, 6-9, 7-16, 7-22, 9-7Ascending Register G-1Autodate Advance, Setting 7-7Auto Rating Setting 7-5

BBasics Poster 1-5Balance (Funds in system) 6-2Balance (Postage by Phone) 6-3Batch Count

Checking Batch Count 7-17Clearing Batch Count 7-18Description G-1Printing Record of 7-17

Bypass Printing - Seal Envelope Only 4-3

CChecklist, Applying Postage 3-2Class Change Options 7-16Confi guration Report 11-5Connecting to the Data Centre

Connecting to 1-3, 6-3, 6-6Connecting to, other than for

Postage 6-9Setting Dial-in Parameters

7-20Control Panel Features 2-4Correcting Postage on Mail Piece

3-14Correcting Date on Mail Piece

3-16Cover, Top 2-2, 2-3, 8-2, 8-5Custom Presets. See Presets,

Custom.Custom Preset Key 2-5, 5-2

DData Centre

Connecting to 1-3, 6-3, 5-6Connecting to, other than for

Postage 6-9Setting Dial-in Parameters

7-20Date, Time, and Timeouts

Settings 7-6

I-2 SV61195 Rev. B

Index

Date, Correcting on Mail Piece 3-16

Date/Time Printing (incoming mail only) 4-4

Daylight Sav ings Time, Setting for 7-8

Default Settings Description G-1Parameters 7-20Presets 5-3Text Entry A-1

Departmental Accounting. See Accounting Feature.

Descending Register G-1Dial Prefi x, Entering 7-20Display

Adjusting Contrast 7-4Description 2-4Problems with 9-6

Distributor ValuesAccount and User ID 6-23ANI/LCZ Server IP 6-23(ANI)/Least Cost Zone 6-23 ANI/LCZ Server Port 6-23Distributor URL 6-23Global Password 6-23Overview 6-22Primary DNS Server 6-23Secondary DNS Server 6-23

Downloads from the Data Centre Advertisements 6-7Overview 6-6Postal Code Update 6-7Postal Inspection 6-7Postal Rate Update 6-8Software Update 6-7System Update 6-7

Drift, Correcting Time 7-8

EEnvelope Advertisements. See

Advertisements, Envelope.Error Report 11-5E-Z Seal®

Ordering 10-2, 10-3Using in Moistener 8-6

FFeatures, Machine 1-2. See also

Optional Features and Options, System

Feed Deck 2-3, 9-6Feeding Problems 9-3Funds Key 2-5, 3-2, 6-2, 6-5Funds (Postage)

Report 6-5Checking in Machine 3-2, 6-2Checking Amount in Postage

By Phone Account 6-3

GGlossary. See Glossary chapter.

H

HelpBasics Poster 1-5Phone Support 1-5, 8-2Web Support 1-5, 8-2

High Value Warning, Setting 7-10Home Screen 3-3, G-1Horizontal Print Position,

Adjusting 4-8

IImperial Weight, Viewing 7-14Indicia (meter stamp)

Description 1-3, 4-2, G-1Printing Options 4-4 to 4-7Printing Zero Dollar Test 3-21Problems Printing 9-4

I-3SV61195 Rev. B

Index

Ink CartridgesOrdering 10-2, 10-3Replacing 8-2, 8-13

Ink Out Message 8-2Inspection, Postal 1-3, 6-7, G-2IntelliLink™ 1-2, 1-7, G-2

JJammed (Stalled) Envelopes 9-3

KKeys

Add Postage 2-5, 6-4, 11-3Customer Preset 2-5, 5-2Funds 2-5, 3-2, 6-2, 6-3Lock/Power Key 2-4No Key 2-4Normal Preset 2-5, 5-2Options 2-5, 6-7, 8-11, 9-4,

9-6, 9-8, 12-3, 12-5Page Up/Page Down 2-4Print Menu 2-5, 4-2, 5-2Reports 2-5, 11-2Screen Selection Keys 2-5Weigh/Rate 2-5, 3-7, 3-9, 5-2Yes/Enter 2-4

Keying Postage, 3-7, 3-11, 3-14

LLanguage, Change 7-24LED (power) 2-3Lettermail, Processing 3-3, 3-5,

3-7Lock Code

Description G-2Setting/Disabling 7-11

Lock/Power Key 2-4Low Funds Warning, Setting 7-10Low Ink Warning 8-2

MMachine Features

Front 2-2Rear 2-6

MaintenanceFilling the Optional Moistener

8-6Replacing the Ink Cartridge/

Printhead 8-2, 8-13Removing Moistener 8-7Removing the Holder and

Wick 8-9Running Print Tests 8-10

Mailing or Manifest Payment, Printing 3-18

Meter (Funds) Withdrawal 7-25Modem

Description G-2Parameters, Changing 7-21

MoistenerDescription 2-3Filling 8-6Ordering 10-2, 10-3Problems and Solutions 9-6Removing 8-7Removing Holder/Wick 8-9Seal Only Mode 4-3Using 3-5, 3-7, 3-9, 3-11

Multi-Account Summary Report 11-4

NNo Key 2-4Normal Preset. See Preset,

NormalNormal Preset Key 2-5, 5-2

I-4 SV61195 Rev. B

Index

OOptional Features

Advertisements 10-3How to Order 10-3Integrated Weighing Platform

(scale) 10-2Moistener 10-2

Options Key 2-5, 6-9, 7-2, 8-11, 9-4, 9-6, 9-8, 12-3, 12-5

Options, System, Overview 7-2Options, System, Basic

Adjusting the Contrast 7-4Advancing the Date on the

Machine 7-4Connecting to Data Centre

7-19Overview of Basic 7-4Setting Date, Time, and

Timeouts 7-6Setting Lock Code and

Passwords 7-11Setting Machine to Today's

Date 7-6Setting Postage Funds

Warnings 7-10Setting Scale Options 7-13Turning Features On/Off 7-5

Options, System, AdvanceChange Language 7-24 Meter Withdrawal 7-25Overview 7-24Run Install Mode 7-26

Ordering, Supplies/Accessories 10-2, 10-3

Origin Postal Code G-2

PPage Up/Page Down Key 2-4Parcel, Processing 3-9, 3-11

Passwords, Setting/DisablingAccounting Passwords 12-5,

12-8Lock Code 7-11Supervisor 7-12

Phone Jack 2-6Phone Line (analog) 1-2, 2-6, 6-

2, 6-6, 6-9, 7-19, 7-25, 9-7Phone Parameters 7-20Postal Codes 1-3, 6-7Postal Rate Update 6-8Postage, Adding (Funds)

Adding Postage 6-4Checking Funds (Postage)

Availability in Machine 6-2Checking Postage By Phone®

Account Balance 6-3Connecting Your System to an

Analog Phone Line 6-2Overview 6-2Printing a Funds (Postage)

Report 6-5Problems/Solutions 9-7Setting Postage Funds

Warnings 7-10Postage, Applying

Adding Postage to Correct a Mail Piece 3-14

Checklist Before Running Mail 3-2

Home Screen 3-3Printing a Statement of

Mailing or Manifest Payment 3-18

Processing Lettermail with the Optional Scale 3-5

Processing Lettermail Without Scale 3-7

Processing a Parcel with Optional Rating Module 3-9

I-5SV61195 Rev. B

Index

Processing a Parcel Without Optional Rating Module 3-11

Selecting an Account to Track Postage 3-20

Withdrawing Funds 7-25Postage By Phone (PbP)

Change Number to Dial 7-21Checking Account 6-3Description G-2

Postal Code Update 6-7Postal Inspection 1-3, 6-7, G-2Postal Rate Update 6-8Postal Requirements 1-3Power Receptacle (AC) 2-6, 3-2Presets, Explanation 5-2Presets, Custom

Defi ning a New One 5-6Deleting 5-8Description 5-2, G-2Editing Name 5-8Viewing (and Selecting) 5-7

Preset, NormalViewing (and Selecting) 5-4

PrintheadOrdering 10-2, 0-3Purge Tests 8-12Replacing 8-2

Printing Options 4-2Adjusting Horizontal Print

Position 4-18Printing Date/Time on

Incoming Mail 4-5, 4-6Printing/Downloading

Envelope Ads 4-6Printing Problems/Solutions 9-4Print Menu Key 2-5, 4-2, 5-2Print Tests 8-10

Overview 8-10Purge 8-12Test Print 8-11

Purge Print Test 8-12

RRating Mail. See Postage,

ApplyingRate Update, Postal 6-8Register (Funds) Report 11-4Replacing the Ink Cartridge/

Printhead 8-2, 8-13Removing Moistener 8-7Removing the Holder and Wick

8-9Reports

Add Postage Report 11-3Confi guration Report 11-5Error Report 11-5Multi-Account Summary

Report 11-4Register (Funds) Report 11-4Single Account Report 11-3

Reports Key 2-5, 11-2Run Install Mode 7-26Running Print Tests 8-10

SSafety Notes 1-8Scale (Weighing Platform)

Applying Postage With 3-5, 3-11

Imperial Weight, Viewing 7-14Options 7-13Ordering 10-2, 10-3Turning Scale On/Off 7-14Zeroing the Scale 7-13

Screen Selection Keys 2-5Single Account Report 11-3Sleep Mode

Explanation 2-4, G-3Setting Activation Time 7-7Setting Lock Code 7-11

Slot (for Operator Guide) 2-3Software Update 6-7Sources of Information 1-5

I-6 SV61195 Rev. B

Index

Specifi cationsEquipment 1-6Intellilink Features 1-7Material 1-7

Stacker Tray 1-2, 2-3Stalled (Jammed) Envelopes 9-3Supervisor Password, Setting/

Disabling 7-11Supplies and Accessories 9-2System Confi guration Levels 9-8System Update 6-7

TTape Sheets

Ordering 10-2, 10-3Defi nition G-3Use 1-3, 3-3

Telephone Safety 1-10Test Print 8-11Text Entry

Account Names 12-6, 12-8, A-1How to Enter 2-5, A-1Postal Codes A-1Presets 5-6, 5-8, A-1Special Characters A-2When Used A-1

Tone/Pulse, Selecting 7-20Transport Release Lever 2-3, 9-3Troubleshooting

Display Messages 9-7Display Problems 9-6Feeding Problems 9-3Getting Help 9-2Moistening Problems 9-6Power Problems 9-3Printing Problems 9-4Problems Adding Postage 9-7Viewing System Confi guration

Levels 9-8

Turning ON and OffAccounting 12-3, 12-4Accounting Passwords 12-5,

12-8Ad, Envelope Printing 4-2,

4-5, 4-6Auto Rating 7-5Date/Time Printing (incoming

mail only) 4-4, 4-5Lock Code 7-11Passwords (Supervisor) 7-12Printing (Bypass) 4-3Scale 7-14Sleep Mode Activation 7-7

UUpdates

Postal Rates 1-3Software Update 6-7System Update 6-7

Uploads and Downloads 7-19USB (Universal Serial Bus) Port

1-2, 1-6, 2-6

WWhat's in this Book 1-4Weighing Platform. See Scale.Weight Change Options 7-15Weigh/Rate 2-5, 3-7, 3-9, 5-2Withdrawal, Meter (funds) 7-25

YYes/Enter 2-4

ZZeroing the Scale 7-13Zone, Destination 3-9

I-7SV61195 Rev. B

Index

PB Form SV61195 Rev. B 07/06

©2006 Pitney Bowes Inc. All Rights Reserved Printed in USA

For Service or Supplies

Printed on recyclable paper

5500 Explorer DriveMississauga, Ontario L4W 5C7www.pitneybowes.ca

Support Web Site: www.pitneybowes.caCustomer Support: 1-800-672-6937Product Name: DM100iModel Number: P7EC

*SV61195REVB*

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