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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Digital Physicians Office
Philip KennedyKennedy Communications
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
Who is Kennedy?
Scott KennedyPresident
Philip Kennedy
VP of Sales
• Business Phone Systems• Managed IT Services• Healthcare IT / EMR
Paul Kennedy
VP of Service
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3
Who is Allscripts?
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
Who is Cisco?
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5
US Healthcare: Large and Troubled
$2.2 Trillion Spent in Healthcare
$700 Billion in Waste
98,000 Deaths from Medical Errors
7,000 Deaths from Medication Errors
US Healthcare Scorecard
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6
A Big Part of the Problem
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7
MyWay
Elimination of ineffective paper pushing
Faster access to accurate and current information
Clinical decision support at point of care
Eliminate Errors
Cleaner claims, faster payments, and easier A/R management
Greater clinical accuracy and easier reporting
Server more patients with the same staff
Increase Productivity
Improved Patient Communication and Education
Effective Risk and Wellness management
Smooth, effective and efficient patient experience
Enhance Patient Care
Connect to 45,000 pharmacies
Affordable Lab interfaces typically implementing in a matter of days
Connect to Patients: Google Health, Microsoft HealthVault, Patient Portals, etc.
Share Information
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8
Cisco Solutions – A Day in The Life ofPatients and Clinicians
Improve care efficiency and effectiveness
Manage at point of care
Be modular, adaptive, and interoperable
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9
Cisco Unified Communications – Simplifying Communications
Voice
Mobili
ty
Data
Video
Increased Mobility Secure anytime,
anywhere access to critical information via wireless and VPN capabilities.
Accelerated Productivity Streamline workflows with
presence, auto-attendant and ACD capabilities and application integration
Reduced Costs Moves, adds and changes Integrated voice & data
network reduces maintenance costs
0% Financing options
Enhanced Patient Care Access to critical patient
information at point of care via wireless networking
Intelligent messaging for prioritized patient response
Audio, video and web conferencing capabilities for patient consultation and caregiver collaboration
Cisco Smart Business Communication System
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10
Better Together
Better Together
Streamlined Workflow
Greater Productivity
Increased Mobility
Enhanced Patient Care
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11
1 3
2
Benefits: Enhanced patient care and greater staff efficiency
Patient Specific Data
Patient calls physician’s practice
Staff is able to address patient by name and have critical patient data presented to them
Solution matches caller ID to Allscripts MyWay database and displays patient’s demographic information on the phone
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12
2
3 Email
Text
Voicemail
24 hours prior
Patient Reminder Messages
Patient calls to schedule appointment with physician
Staff enters appointment in Allscripts MyWay
Solution sends automatic reminder message to specified devices
Benefit: Frees staff time for other tasks and eliminates no-shows
1
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13
3 Email
Text
Voicemail
24 hours prior
1
Patient Wellness
Flu Season requires reminders sent to high risk and all patients to make appointments to get flu shots
Solution sends automatic customized message to specified devices reminding patients of Flu Clinic hours or directions to make appointments
2
Benefit: Maintains Patient health with minimum staff impact
Solution allows rules to be designed selecting specific patients from Allscripts MyWay
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14
1 3
2
Mobility
Patient calls to reschedule an appointment
Staff updates appointment in Allscripts MyWay application
Appointment syncs in real time to physicians mobile device
Benefits: Greater flexibility for physician and reduced scheduling errors
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15
Sheffield Pediatrics
Eliminated after-hours staffing needs by 12.5%
Secure access to electronic medical records
Eliminated need for answering services
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Delmar Family Medicine
“Off site hosting through my MyWay Reseller has been excellent. There has been no down time and support has been excellent. My office has not had to deal or worry about any IT issues. And, MyWay has been a very successful product for my practice. It keeps my staffing at a minimum because it is intuitive and easy to learn.”
Peter Forman, MD
MyWay user since March, 2008
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17
Coldwater Vision
Improve patient care and ability to meet terms of insurance contracts
Improved continuity of care for patients
Reduced costs and maintenance
“We have gone from days where nothing worked to everything working perfectly, every day, all the time. We have this elegant system that enables us to put forth a very professional image.”
Dr. Kristopher May, Managing PartnerColdwater Vision
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18
“In healthcare, we have been rightly focused on getting the correct information about correct patient to the correct clinician at the right time. The EMR helps us to do that. Now we must focus on the next frontier: connecting the clinician to the correct person about the correct patient at the correct time. Cisco Unified Communication enables this. The combination of the two enables a revolution in healthcare efficiency.”
Dr. Danny SandsCisco – Connected Health Consulting Group
“The best care is a product of the best decisions – made by patients and physicians together. Yet we can’t make these decisions without information. Some of this information is what the physician learned in medical school, some was shared by the patient five minutes ago – and some is in the medical record – since none of us has memorized all of our patients’ records.
With ubiquitous access to our patients’ medical information, modern physicians can use technology to link the information that they have with the information they need. This is what we mean when we say “connecting to health.”
Jacob Reider, MDMedical Director - Allscripts
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19
Increase patient scheduling and workflow in your practice with enhanced patient communications
Annual incremental income for three caregiver practice $112,500 per year
Value for Your Practice
Assume increased practice efficiency:
One to two additional patients per day
Average reimbursement rate $150 / patient
Increase staff productivity
Improve patient satisfaction and referral
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20
EHR Stimulus Funding $44,000
ePrescribe and PQRI
Reimbursement$28,000
The Total Picture $72,000
per doctor+ =
EMR = Hot Opportunity NOW
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21
Referral Program
Assuming:3 Doctor Office, 20 phones, 1 server, 30 PC’s
If MyWay EMR, PriorITyCare Managed IT Services, and a Cisco Unified
Communications System was sold
Estimated Referral Commission $2000
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22