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Digital Service Enabler-Toward the 5G Era
Rong-Syh Lin
President,
Telecommunication Laboratories,
Chunghwa Telecom
April 25, 2018
IEEE/IFIP Network Operations
and Management Symposium 2018
2/36
Agenda
Era of Digital World
Taiwan & CHT Digital Service Status
CHT as a Digital Service Enabler
Concluding Remarks
3/36
Welcome to Taiwan- Formosa!
@Asia-Pacific center: within 3
hours flight from Taiwan to
major Asian cities
2018 ICF Top7 Intelligent
Communities: 3 Cities in
Taiwan
Highest density of convenience
stores in the world, average #
of transactions is 122/person-
year
Life
City
2018 World Happiness Report:
Taiwan ranked No.1 in East
AsiaResidence
Transport
TaiwanTop up/
Payment
Shopping
Ticket
4/36
Digital Life
Source:OVUM,IDC,2017/12
Digital
LifeStyle Mobile service
development
Audio/Video
applications
Human–machine
interaction/dialogue
Virtual vs. Real
interconnections
Social media
usage
Digital
Services
Era
By 2021, digital services,
products, technologies/GDP
global: 50%
Taiwan: more than 55%
5/36
Consumer Behavior Is Changing
Daily time on Mobile Internet : 201 minutes
(Taiwan: 207 minutes & ranked 14th. )
Teenagers spend on
mobile phone : computer+TV = 2:1
Daily time on social media: 135 minutes
(Taiwan: 123 minutes & rank 22th )
Buying behavior: 81% of consumers are
influenced by social media
6/36
Agenda
Era of Digital World
Taiwan & CHT Digital Service Status
CHT as a Digital Service Enabler
Concluding Remarks
7/36
Taiwan NRI ranked 19th in 137 economies worldwide by WEF
(Ranked 1st on“Mobile network coverage”)
Taiwan- A Broadband Island
Source: NCC(2018/1), MOI(2018/2), TWNIC(2018/1), WEF(2016)
4G subscribers
21.7 M
Fixed Broadband
subscribers 5.8 M
Mobile penetration
121.4%
Internet BW for global
Connection 2.4 Gbps
Schools online
100%
Government online
100%
Businesses online
100%
Computer household
penetration 78%
Area: 36,19 sq km
Population: 23.57 million
Household: 8.66 million
IMF GDP(PPP) per capita: $ 24,890
NRI: Networked Readiness Index
IMF: International Monetary Fund
GDP: Gross Domestic Product
PPP: Purchasing Power Parity
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Taiwan's DIGI+ Program
Development Innovative Governance Inclusion + (upgrade) 2017-2025
Overall Program Goals
Robust Network Society
Prevailing Broadband Environment
Digital service
penetration
WEF NRI
Ranking
2017 2020 2025 2017 2020 2025
25.8% 60% 80% 19 12 6
High-speed Broadband
90% coverage
Rights to Broadband
access
2017 2020 2025 2017 2020 2025
100M
bps
1
Gbps
2
Gbps(N/A)
10
Mbps
25
Mbps
Source: Digital Innovation & Governance Initiative Committee, Taiwan
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CHT takes up 76.4% (4.5M)
CHT- Broadband Leader in Taiwan
12.9%
63.5%
23.6% 0.0%
Fixed Broadband subscriber share (2018/1)
ADSL
FTTX
Cable Modem
Leased Line
36.9%
25.5%
25.2%
12.5%
Mobile Services subscriber share (2017/Q3)
CHT
TWM
FET
Others3.6 M
0.9 M
CHT takes up 36.9% (10.6M)
2000 2005.72006.9 20081995
GSM GPRS WCDMA HSPA LTEHSPA+
2011 2013 2015 2016 2020
LTE-A
2014
ADSL EPON/ GPON VDSL/ EPONG.Fast/ NG-PON/ WDM
PON
2006 2011 20151999
256K~8M 10M~50M 100M~300M 500M~1G~2G
2007 2020
10.6M
5G
10/36
CHT- Cloud Service Leader in Taiwan
Since 2010, hicloud holds
Top1 market share in Taiwan
ISO 50001
Energy Management
Certification
Cloud Creativity
Champion
Award
CSA-STAR
Cloud Security
certification
Platinum Reputation &
Brand Award
Certifications & AwardsIntegrated Cloud Services
TOP 1
Government Common
Supply Contract
Cloud Management
solutions
SystemMigrationsolutions
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1996 2017 NextRevenue ~USD$5.24B ~USD$7.58B
Lead to
emerging
business
ecosystem
Pivot in
innovative
services
…
Segments Number of Subscribers
Fixed 9.58M 10.94M
Mobile 0.88M 10.45M
Broadband - 4.47M
Internet - 3.73M
MOD - 1.60M
The Ever-changing CHT
97%
3%
Telephone
Data Comm.International
5.90%
Fixed Comm.31.30%
Internet12.70%
Mobile Comm.48.10%
Others2.00%
12/36
Agenda
Era of Digital World
Taiwan & CHT Digital Service Status
CHT as a Digital Service Enabler
Concluding Remarks
13/36
What Underpin Digital Services ?
14/36
CHT as a Digital Service Enabler
IoT Video Mobile Payment
Es
se
ntia
l Ele
me
nts
Computing Storage Network
Container, Micro-service, Cloud-native
Smart
transportation
Smart
BuildingSmart
Retail
Smart
EnergySmart
IndustrySmart Health
Smart Financial
Smart
City
…Customer
Care
Broadband VPN
G.Fast, G/NG-PON, 4G/5G MPLS, SDN/NFV
AI(Hybrid Model)
Big data (Prescriptive)
Cyber
Security(Visibility,
Resilience)
Operations(Zero-Touch)
Communications
Platform
Cloud Infra.
15/36
Push Forward on 5G
2018/02
5G Intelligent A+
MWC Exhibition
2018/012017/09
2017/06
2017/02
2017/01
5G Alliance – CHT
Pilot Team launched
NB-IoT trial
with Nokia
LWA launched
4G+Wi-Fi
(DL~400Mbps)
4CA/256QAM
launched
(DL~500Mbps)
LAA trial with
Nokia &
Ericsson
Pre-5G/
NB-IoT WCIT
Exhibition
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CHT 5G Milestones
2018 H1 2018 H2 2019 H1 2019 H2 2020 H1 2020 H2
Pre-5G Testbed5G NR Network
5Gpre-commercial
PH.1 NSA
Tech. Spec.
PH.1 SA
Tech. Spec. PH.2
Full Tech. Spec.ITU release
5G Standard
5G pre-commercial in 2020
Taiwan 5G Alliance – CHT Pilot Team
Chips &
Terminal
Edge
Computing
Telecom
VendorTesters
Service,
Security,
Content
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Virtual-Physical resource collaboration
Multi-vendorphysical Infra.
Multi-cloudMgmt.
Applicationsorchestration
OpenStack & various open sources integration
Spine-Leaf Switch Commodity Server Storage
vSwitch
Teleco cloud
Software Defined Data Center of CHT
Public cloud
Security
Elasticity
Agility
Integration
SDS
Openness
ValuePrivate cloud Hybrid cloud AI/IoT
SDN/NFVorchestration
Multi-vendorclassical Infra. Mgmt.
Spine-Leaf SDN Switch
x86 Servers Storage…
https://medium.com/velotio-perspectives/cloud-native-applications-the-
why-the-what-the-how-9b2d31897496
Continuous Delivery
Microservices Containers
DevOps
En
d to
en
d se
lf-serv
ice
pro
visio
n
Inte
gra
ted
visu
al d
ash
bo
ard
Hie
rarc
hic
al S
ec
urity
18/36
CHT as Cloud Enabler in Taiwan
CHT Technologies Applications
Government
Enterprises/Consumer
Traffic analysis
Food safety
Estate record
Education Health care
private cloudHybrid cloud
Intelligent home
Intelligent life
Social media
Daily supplies quality
Software DDC Knowledge DDC
FTTx
AI
4G/
19/36
CHT ICT Infra. with SDx
Provides a total solution of corporate LAN/WAN/DCs, & Integrated Monitoring
Telecom
Cloud
One SDN Backbone
(Network Slicing)
vWiFi GW
vBRAS
EnterpriseEnterprise
DC vRouter
Chunghwa Telecom SDN Infra.
SD-WAN
Customer side
SD-LAN
DC
SDDC
OSS monitor scope
CHT DC
End to end AgilityFlexibility
OpennessService Operation
Piecewise >1 week Fixed Pre-Plan close
Single OSS
Management <10 min On demand On demand open
Before
After
Consumer
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CHT MOD Service
PlatformServices
Partners
Content Supply
(movie, TV, UGC,..)
Application Providers
(health, home, etc.)
4K STB MOD App
TVMOD
Controller
CHT
Video
Platform
Hardware partners
(STB, screen,..) Monthly VOD
Subscription
TV Look-back
Film & Channel
Combination
Add-on Services
GameKOD Life
Ad Networks & Agencies
21/36
CHT Video Platform
Content Delivery(Hybrid IPTV+OTT)
CHT Video Platform
4K Android STB(Self-designed)
• Smart data distribution
mechanism based on
different content
licensing rules
• Cost-effective, low
cost content delivery
Reduce 50%
IPTV traffic
• Support 4K DRM, H.265,
QOE Mgmt. and PVR
• Support both managed
network and Internet
from a single Ethernet
• Provide simple tools for
3rd-party services to
easily add on
Content Mgmt. System (Hybrid IPTV+OTT)
• Provide tools &
procedures to build add-
on contents into diverse
packages
• Enable enterprises to
create exclusive channels
& contents
Quickly build services
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CHT Video Platform
Effective AD & BI
Recommendation
Now
Next
Health Care Services
• The platform with #1 customer base in Taiwan(subscribers growth 20% YoY in 2017)
• Initiate new revenue-sharing mechanisms with TV channel operators in 2017/7
CHT 4K STB
AI + Big Data
Home Security Services TV APP Store4K/8K Video Technologies
Add-on Services(e.g. karaoke w/scoring)
Interactive Community
Add-on Devices(e.g., Smart Health/Sport/
Entertainment Devices)
more servicesmore technologies
23/36
CHT Hami Wallet Service
Personal
Digital Life
Partners
Platform
Cashless Payment
Citizen card/
Employee ID
e-Invoice
Membership
Card
Services
CHT
Mobile
Payment
Platform
24/36
CHT Mobile Payment Platform
-- Secured and
efficient multi-
card coexisting
function
-- Collaborate
with MasterCard
to provide credit
card services
-- Smart
sense/scan
code payment
Multi-card
Wallet
HCE
Tokenization
NFC/QR Code
/Bluetooth
1. First wallet to adopt Mastercard latest wallet technology globally
2. First open wallet integrated with Mastercard tokenization in Asia-Pacific
3. First wallet in Taiwan to support domestic transit payment with auto load
function for transit cards -- Ben Gilbey, SVP, Mastercard. 2017/11
Key capabilities to support CHT Hami Wallet
-- Online identity
authentication,
matching you to
your mobile
phone
Mobile
Connect
-- OTA
technology for
multi transit
cards issuing
Trusted Service
Manager
25/36
$
CHT Mobile Payment Platform
Smart Scan
Payment
Hami PointTransit Card
Payment
Credit Card
Payment
employee ID
more partners more services
In-App Payment
Online
Shopping
O2O
Shopping
Membership card
BlockChain
Paperless ticket
Enrich personal lifestyle: play the right card at the right time
Prescriptive
Shopping Guide
Now
Next
Citizen Card
26/36
CHT IoT Services
Enterprise &GovernmentITS
Logistic/
Retail
Smart
Energy
Smart
Industry
Smart Health
SmartFinancial
…
Smart
City
Building/
Home
Partners
Platform
Services
CHT
IoT
Platform
27/36
CHT IoT Platform
④+ Domain Modules ⑤+ Intelligent Service Modules③ Core Modules
① Cloud (ACM / AFM)
CMPCyber
Security
Big Data
AnalyticsAI ARDMP ITS
Smart
Home
Smart
EnergyIVS
… …
Communication (FTTx/ADSL/Lease Line/…) | (4G/5G/NB-IoT/LoRa/Zigbee/…)
AEP
Air Sensor OBU IP Cam Service
Controlor
Smart
MachineAR
Glasses
Smart
appliances
Block
Chain
CHT Partner ISV Maker …
② Interface (Southbound) (MQTT, Restful)
② Interface (Northbound) (API/Web)
5 intelligent service modules have been incorporated to provide a multi-service integrated design environment.
An open platform supports industrial standard: E.g.,OCF & AllJoyn
(International), TaiSEIA 101 smart home appliance standard (Domestic)
28/36
Use Case - Smart Manufacturing
機構鬆脫軸承偏移正常情形
Remote
maintenance
Predictive
maintenance
Productivity
analysis
Global
management
iMTMS(Intelligent Machine
Tool Management System)
Secure Tunnel
IoT
Gateway
Certificate
(PKI)IoT
Gateway
Environment
(temp., hum., etc.)
Spindle running
machineCNC Lathe
Leverage
various APIs of
CHT IoT
platform
Remote
collaboration
with AR(Augmented
Reality)
On-site
Maintenance
Remote
Guidance
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Use Case - Smart HealthGovernment Remote Care
Service Center
Medical Institutions
ThirdParty
Smart Bracelet
Smart Watch
Sphygmomanometer
/Glucometer
Oximeter
Body Fat Meter
/Weigher
Smart Phone
Tablet
PC
Gateway
Care Institutions
EMR
Ge
ne
rato
r
簽、驗章
Sig
na
ture
/ V
erific
atio
n
Revie
w/
An
aly
sis
Sh
are
/ E
xc
ha
ng
e
PHR
Ch
ron
ic
ma
na
ge
me
nt
Ris
k
as
se
ssm
en
t
Hea
lth
Pro
mo
tion
Cas
e
ma
na
ge
me
nt
International Standards(HL7)
EMR：Electronic Medical Record; PHR：Personal Health Records
Health Data Bank
BlockchainBlockchain
AI
Follow standard to collect, manage & analyze health/medical information.
Apply Blockchain technology to preserve evidence for health records, and
use AI technology for risk assessment.
Connect government health department, medical and care institutions, etc.
to cultivate the ecosystem.
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Use Case - Smart City
Device Sensor Recognition
NetworkWireless
5G/4G
Wi-Fi
WiMAX
LoRa
ZigBee
RFID
NFC
Satellite
Broadband
FTTB
FTTH
VDSL
Power Line
Network
Security
Firewall
Anti-virus
Encryption
Platform
Management
Application
SmartGovernment
CMPDMP AEP
• Based on the analysis results, different optimization actions are recommended.
• Historical data combines limitations and factors to analyze most likely outcome.
• Mining meaningful information from historical data and look for the cause of the incident.
Descriptive
Analytic
Predictive
Analytic
Prescriptive
Analytic
ITS
Logistic/
Retail
Smart
Energy
Smart
IndustrySmart Health
Smart City
Building/
Home
SmartFinancial
Air
Sensor OBUIP
Cam
Service
ControllerSmart
Meter
31/36
IOC @Taoyuan City
Public
Opinion
City-Wide
Governance
Department
Data
Call
Center
Open
Data
Data Loading, Extraction, Convert
Cross Domain Data Integration
Stakeholder
Data
Management
Inte
rac
tive S
erv
ice
Intelligent Operation Management Center
Sensors
Data
Correlation
Digital
Dashboard
IOC: Intelligent Operations Center
Real-time and historical
regional information
Cross-domain data
analysis
Collaboration Emergency handling
KPI monitoring
Road Construct
impact Analysis
Traffic
Safety
Analysis
High-risk
Area Analysis
of Fire
Screening & Analysis of Food Safety
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Emerging Tech- Artificial Intelligence
Smart
Channel
Smart
TransportationSmart
Home
Smart
Security
CHT AI
Smart
Operation
Management
Opportunity:
• Provide insights into
customer behavior and
network status
• Predict outages and network
problems
• Play a big role in automating
the control or repair of the
networks
Challenge:
• No data, no AI
• Right AI partners
• Align business with AI
• Lack of AI software expertise,
data analytics expertise
• Impact on people and jobs
33/36
Emerging Tech- Operations
OSS 2.0
Physical/
Virtual
Service
E2E
cooperation
Heterogenous Network
Integrated Monitor
Cloud/
Network
Integrated
Management
Intelligent
Quality
Assurance
Monitor
Provision Adjust
Analytics
BroadBand Mobile MOD
TeleCloudICT IaaS NMS Enterprise
Customer
Centric
Portal
Innovative
Service
Accelerator
Smart SDx
Infra.
Customer
Service
Resource
Underpin E2E Operation
Opportunity:
• Agile and Flexible service
provision based on SDx
• Operation cost down since AI
enhance network automation.
• Piecewise view was replaced
by End-to-End Monitoring
Challenge:
• Intelligent Maturity of
Network Component
• Complexity of Hybrid
Network Management
• Security of network
automation.
• Standard of E2E ManagementAI TMF NGOSSBig Data
Deep Learning
RPAData Mining
Open API
Policy-based
Metadata-driven
SDx + AI ZOOM (Zero-touch Orchestration, Operations and Management)
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Agenda
Era of Digital World
Taiwan & CHT Digital Service Status
CHT as a Digital Service Enabler
Concluding Remarks
35/36
Concluding Remarks
The Era of Digital Services is coming.
CHT has been enabling digital services for family,
consumer, enterprise and government through our
overall service enablement architecture (3 layers: communication/cloud infra/platform + 1 core module)
CHT, the largest telco in Taiwan, knows our
responsibilities and aspires to become a best
service enabler in the digital era.
36/36
Thank You！
CHT - Value Creator for
Investors, Customers, Employees, and Society
