+ All Categories
Home > Documents > Digital Transformation using SAP Hybris Services...Digital Transformation using SAP Hybris Services...

Digital Transformation using SAP Hybris Services...Digital Transformation using SAP Hybris Services...

Date post: 08-Aug-2020
Category:
Upload: others
View: 6 times
Download: 1 times
Share this document with a friend
5
Digital Transformation using SAP Hybris Services About the Client The client is New Zealand's leading and largest supplier of building materials and hardware. The client sells a comprehensive range of products (56,000 different product lines) from 63 stores across the country to service over 300,000 of its customers, including retail and trade. CASESTUDY
Transcript
Page 1: Digital Transformation using SAP Hybris Services...Digital Transformation using SAP Hybris Services About the Client The client is New Zealand's leading and largest supplier of building

Digital Transformationusing SAP Hybris Services

About the ClientThe client is New Zealand's leading and largest supplier of building materials and hardware. The client sells a comprehensive range of products (56,000 different product lines) from 63 stores across the country to service over 300,000 of its customers, including retail and trade.

CASESTUDY

Page 2: Digital Transformation using SAP Hybris Services...Digital Transformation using SAP Hybris Services About the Client The client is New Zealand's leading and largest supplier of building

Our Approach

Partnership1

Business ChallengeThe client had a fractured online presence which led to client lagging behind market players in similar industry sectors.

1

The majority of customer orders were happening either within branches or via phone calls.

2

Hence, the client established its digital transformation program - which included delivery of a new platform which can be used for delivering their new online presence, digital initiatives and improved channels for its Trade and retail customers.

3

There were a lot of redeliveries and costs incurred that could be avoided if customers had access to self-serve.

4

At a GlanceCASESTUDY

LOCATION New Zealand|

INDUSTRY Building MaterialSuppliers/Retails

|

USE CASE

Digital transformation

B2B eCommerce Mobile App B2B Ecommerce Portal

Integration with many legacy systemsShort development duration

CHALLENGE

››

Royal Cyber played the role of a strategic partner for the Client in their digital transformation by providing architecture and delivery support. A majority of our team members were located offshore implementing the project while we staffed the key positions such as Architect, Project Manager, and Analyst onsite to work along with the customer project teams.

Reliable & Low-risk Implementation Approach2

Royal Cyber adopted a low-risk implementation strategy by dividing the scope of service into clearly measurable deliverables at specific intervals. We leveraged an agile methodology to deliver the components and the feedback from the customers during the demo helped to improvise the deliverables.

Page 3: Digital Transformation using SAP Hybris Services...Digital Transformation using SAP Hybris Services About the Client The client is New Zealand's leading and largest supplier of building

RESULTS

KEY TAKEAWAYS

Trade Mobile App

Allow digital identity authorization

Customers can manage their Trade accounts on the Mobile app

Trade customers can place and track order real time on the move

Customer can maintain the favorite product list required for each construction job

1

2

3

4

CASESTUDY

Integrated most of the backend systems through Hybris services & provided Uniform integration

capability for both mobile & Web based front end systems to connect to the Hybris server for data like Product, Customer, etc.

SOLUTION

Trade E-Commerce

Access using digital identity

Rich product data

Have the order charged to their account

Customers can purchase through the account of their choice and their individual pricing and branch inventory

1

2

3

Have the order fulfilled by branch pick up or delivery

4

5

Allow digital identity authorizationRich product dataCustomers can purchase on the account of their choice and their individual pricing and branch inventory

RESULTS/BENEFITS

100% success in delivering the business outcomes.1

Agile based delivery approach there by reducing the risk of failure.

2

Implemented Mobile App and Web Portal by connecting to a uniform SAP hybris based digital infrastructure.

3

The app allows us to add and edit members of the team. We can provide unique access to each individual, from permissions to place orders & view pricing.

We can edit the order details, such as the delivery date and the items in the order.

Quick dial Rep / Branch

Overview of PlaceMakers Services

5

6

7

8

Business Analytics9

Page 4: Digital Transformation using SAP Hybris Services...Digital Transformation using SAP Hybris Services About the Client The client is New Zealand's leading and largest supplier of building

CASESTUDY

Order Options

Page 5: Digital Transformation using SAP Hybris Services...Digital Transformation using SAP Hybris Services About the Client The client is New Zealand's leading and largest supplier of building

55 Shuman Blvd,Suite 275, Naperville, IL 60563 USA. Tel: +1.630.355.6292Email: [email protected]

www.royalcyber.com

Royal Cyber Inc. Headquartered in Naperville, IL is a leading software organization that provides services ranging from application development and deployment to training and consultancy. We commenced the operations in the year 2002 as a specialized Technology provider striding in as a software deployment service provider, assisting clients to meet the standards and demands of doing business in the rapidly changing marketplace. Today we stand tall as a One Stop Shop for all your IT needs.

About Royal Cyber:Simplifying IT for Customers & Partners


Recommended