Digital Transformationusing SAP Hybris Services
About the ClientThe client is New Zealand's leading and largest supplier of building materials and hardware. The client sells a comprehensive range of products (56,000 different product lines) from 63 stores across the country to service over 300,000 of its customers, including retail and trade.
CASESTUDY
Our Approach
Partnership1
Business ChallengeThe client had a fractured online presence which led to client lagging behind market players in similar industry sectors.
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The majority of customer orders were happening either within branches or via phone calls.
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Hence, the client established its digital transformation program - which included delivery of a new platform which can be used for delivering their new online presence, digital initiatives and improved channels for its Trade and retail customers.
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There were a lot of redeliveries and costs incurred that could be avoided if customers had access to self-serve.
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At a GlanceCASESTUDY
LOCATION New Zealand|
INDUSTRY Building MaterialSuppliers/Retails
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USE CASE
Digital transformation
B2B eCommerce Mobile App B2B Ecommerce Portal
Integration with many legacy systemsShort development duration
CHALLENGE
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Royal Cyber played the role of a strategic partner for the Client in their digital transformation by providing architecture and delivery support. A majority of our team members were located offshore implementing the project while we staffed the key positions such as Architect, Project Manager, and Analyst onsite to work along with the customer project teams.
Reliable & Low-risk Implementation Approach2
Royal Cyber adopted a low-risk implementation strategy by dividing the scope of service into clearly measurable deliverables at specific intervals. We leveraged an agile methodology to deliver the components and the feedback from the customers during the demo helped to improvise the deliverables.
RESULTS
KEY TAKEAWAYS
Trade Mobile App
Allow digital identity authorization
Customers can manage their Trade accounts on the Mobile app
Trade customers can place and track order real time on the move
Customer can maintain the favorite product list required for each construction job
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CASESTUDY
Integrated most of the backend systems through Hybris services & provided Uniform integration
capability for both mobile & Web based front end systems to connect to the Hybris server for data like Product, Customer, etc.
SOLUTION
Trade E-Commerce
Access using digital identity
Rich product data
Have the order charged to their account
Customers can purchase through the account of their choice and their individual pricing and branch inventory
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Have the order fulfilled by branch pick up or delivery
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Allow digital identity authorizationRich product dataCustomers can purchase on the account of their choice and their individual pricing and branch inventory
RESULTS/BENEFITS
100% success in delivering the business outcomes.1
Agile based delivery approach there by reducing the risk of failure.
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Implemented Mobile App and Web Portal by connecting to a uniform SAP hybris based digital infrastructure.
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The app allows us to add and edit members of the team. We can provide unique access to each individual, from permissions to place orders & view pricing.
We can edit the order details, such as the delivery date and the items in the order.
Quick dial Rep / Branch
Overview of PlaceMakers Services
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Business Analytics9
CASESTUDY
Order Options
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www.royalcyber.com
Royal Cyber Inc. Headquartered in Naperville, IL is a leading software organization that provides services ranging from application development and deployment to training and consultancy. We commenced the operations in the year 2002 as a specialized Technology provider striding in as a software deployment service provider, assisting clients to meet the standards and demands of doing business in the rapidly changing marketplace. Today we stand tall as a One Stop Shop for all your IT needs.
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