Dimension Data Corporate Overview

Welcome to our world of acceleration

Founded in Wholly-owned subsidiary of the

2013 revenue of Client-centric, services-focused business

About the Magic Quadrant: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

NTT Group1983

USD 6 billionwith local knowledge, delivering services in 13 local languages

28,000 employees,More than Employee satisfaction score of

3.9/5 Commended by CDP(Carbon Disclosure Project) for voluntary approach to climate change disclosure for the sixth year in a row, 2014

Received over 100 client, vendor, and industry awards in 2013

Over 6,000 clients in 58 countries and all major

industry verticals

Delivers services in a further 114 countries through Preferred Partner

Programme

Established global footprint coupled with unrivalled experience

in emerging markets

73%

59%

Fortune 100

Fortune 500

Gartner, Magic Quadrant for Cloud-Enabled Managed Hosting, Asia/Pacific, To Chee Eng, Kenshi Tazaki, Rolf Jester, Vincent Fu, Arup Roy, 18 December 2013.

Gartner, Magic Quadrant for Communications Outsourcing and Professional Services, Eric Goodness, Christine Tenneson, 21 October 2013.

A Leader in Verdantix’s Green Quadrant for Sustainable Technology Services (Global), 2013

A Leader in Gartner’s 2013 Magic Quadrant for Communications Outsourcing & Professional Services for three consecutive years

A Visionary in Gartner’s 2013 Magic Quadrant for Cloud-Enabled Managed Hosting, Asia/Pacific

Business leaders have entered an era of unprecedented complexity and change. The challenges of running a profitable business continue to intensify. Along with sustained macroeconomic pressures comes the need to improve operations, lower costs, and grow revenue. Today, ensuring your business remains economically sustainable and keeping risk at bay are high on the agenda. And in a competitive marketplace, finding ways to keep your customers satisfied is an ongoing struggle.

Yet, along with these challenges come exciting prospects and unexplored opportunities for growth, diversification, and profitability. Trends such as globalisation, changes in consumer behaviour, and advances in technology are

opening the door to a world of possibilities.

With so many ambitions, so much to achieve, but with dwindling resources, you, like many business leaders, may be rethinking your approach to technology and the perceived value it can bring to your organisation. Today, you’re looking to ICT to give you the momentum you need as you strive to excel in your marketplace.Now, more than ever, technology needs to be a catalyst for change, unleash

innovation, and allow you to reinvent the way you do business.

‘ We’re the first bank in Australia to adopt fully cloud computing and the benefits have been very substantial.’Simon Andrews, Chief Operating Officer, ING DIRECT

Where innovation happens in minutes − not monthsAs an all-online bank, ING DIRECT, needed to bring innovation to its clients—faster.

The solution was simple, but had never been done before. ING DIRECT developed the concept of ‘Zero Touch’: a high-performance, flexible, automated private cloud platform for the entire bank. The Zero Touch concept lay in minimising human interaction, enabling ING DIRECT to meet its customers’ online needs by exponentially speeding its release of new products to market.

ING DIRECT consulted Dimension Data, which had already helped the bank to virtualise and clone its banking environment for testing purposes with its ‘Bank in a Box’ platform. “This time, we weren’t moving parts of the bank to the cloud; we were moving the whole bank to the cloud,” recalls Simon Andrews, Chief Operating Officer, ING DIRECT. “This was not a small scale operation.”

The Zero Touch system was deployed in a private cloud using existing ING DIRECT data centres. This private cloud now hosts all of the bank’s customer applications, alongside a replica testing environment that provides lifecycle management for cloud components and business services. The result is a scalable infrastructure, increasing agility and reducing costs. Gone are the scheduled outages. ING DIRECT can now can now test and update banking applications in the cloud without any downtime and while its customers are still banking online.

We love ambitious ideas

For over three decades, Dimension Data has been finding ways to use ICT to make our clients’ businesses work better. We believe that ambitious ideas − together with the will to make them real − have the power to change anything and everything. Every day, across the globe, we strive to bring our clients a step closer to turning their ambitious ideas into achievements.

Our purpose – making a differenceAs a business, our core purpose is to make a real difference… a difference to the businesses of our clients, the opportunities for our people, the success of our shareholders, and the sustainability of our society.

Service is not what we do, it’s who we areWe’re passionate about keeping our clients at the centre of everything we do, and differentiating ourselves through a superior client experience. We achieve this by delivering ICT solutions and services that deliver real business value to our clients and enable, operate, and transform their businesses.

People who make it happenOur people are the best at what they do. Their commitment to building relationships with our clients, determination to deliver, and pride in results are hallmarks of our business. We’re joined together by our winning, performance-based culture. We believe that when we apply our energy and focus, anything is possible.

Our commitment to building relationships with clients, determination to deliver, and pride in results are hallmarks of our business.

Systems integration servicesToday’s IT leaders need to support business objectives by optimising and transforming IT services. This means managing your IT investments and operations in ways that drive discernible business outcomes through cost optimisation, and increased speed and agility. You’re also under pressure to maintain an increasingly complex IT environment and ensure reliable access to the ICT tools and processes your business requires in order to stay competitive.

We offer two operating models to help you achieve these goals:

• Drawing on our services lifecycle approach, we procure, install, manage, and operate your IT assets. We provide a single point of contact, and leverage our extensive multi-vendor coverage and global footprint to deliver business results.

• We deliver outcomes-focused transformational services through a consulting-led approach. With our comprehensive range of technology solutions and consumption models, you’ll enjoy the benefits of optimised IT, improved operations, and service transformation to achieve your desired business outcomes.

Today, we serve over 6,000 clients in 13 languages through our eight Global Service Centres across the globe, and support more than 12 million client assets, with services delivered in 172 countries. In addition, our complete services portfolio and scalable operations help our clients in multiple industries to embrace the transformation of ICT as they support the strategic objectives of their organisations.

Business as usual for Tatts Group ... 100% of the time

New approach to storage helps reduce outages by 90%, boosts profits by 40%.

Wagering and gaming company, Tatts Group, has more than 10,500 distribution points across Australia. It’s vital that its network remains up and running, particularly during sporting events when the organisation experiences high traffic. If an outage occurred, this would lead to loss of revenue. ‘If the systems go down during a Lotto draw or horserace, we can’t sell tickets for that event so we lose money,’ explains CTO Matthew Maw.Dimension Data developed a new storage network to avoid breaks in Tatts Groups’ business continuity. Today, if the company’s network does fail, it has levels of redundancy and failover capability that allow it to keep systems operational.In the last 12 months, the storage area network environment has run at 100% uptime. The reliability provided by the upgrade has also helped the organisation increase its revenue by 11% and its profits by nearly 40%.

we love ambitious ideas

Enterprise Services IT teams are under pressure to deliver new services to meet ever-growing demands from the business ... and find ways to reduce the cost of providing those IT services. Perhaps you’re rethinking your sourcing approach and considering a multisourcing model that will allow you to engage high-performing providers while still retaining control of your ICT strategy.

Dimension Data’s enterprise services teams can assist, adding value within one or more areas of your environment: networking and communications, the next-generation data centre, and end-user computing.

As a first step, our consulting experts work with you to understand the outcomes that determine success in your business. We then develop contracts based on these measurable business outcomes. Our full range of managed services is complemented by decades of experience in systems integration.

Flexibility is a cornerstone of our approach: we can provide day-to-day operations all the way through to full asset ownership or consumption-based commercial models, where you pay only for what you use. We can assist you to transition workloads to the cloud in order to drive cost savings and innovation.

We’ve developed a globally standardised set of ITIL-based processes, procedures, and work instructions that enable us to deliver our services to you consistently in all the regions and countries in which we operate. Every day, over 100 clients across the world rely on us to keep our service level agreement promises, and benefit from the peace of mind that their infrastructure is running smoothly.

We’ve developed a globally standardised set of ITIL-based processes, procedures, and work instructions that enable us to deliver our services to you consistently in all the regions and countries in which we operate.

Our services

IT-as-a-serviceThe ability to consume IT as a service is unleashing new possibilities for buyers of ICT. Cloud computing provides a means to meet the increasing technology needs of your business. It can reduce the costs and time required to deploy and support IT infrastructure, and lower the risk. Gone is the need for large capex outlays to take new products and services to market. Now you can align your consumption of technology more tightly with demand.

However, the cloud is not without its challenges: security, compliance, integration, global coverage, and internal readiness must be taken into account. That’s where choosing the right cloud provider makes all the difference.

Our teams are familiar with the complexities of cloud. We work with you to understand your business ambitions and where the opportunities lie to transform your business, for example, by using an as-a-service approach to improve your customers’ lives, tap into completely new revenue streams, or even revolutionise your business model. Our success includes enabling one of the world’s leading toy manufacturers to reduce its costs by 30%.

Today, we provide public cloud solutions from our own Managed Cloud Platforms, as well as private and hybrid cloud solutions, to clients in over 100 countries. The Tolly Group, a leading independent global provider of testing and third-party validation and certification, benchmarked the performance of our Public Compute-as-a-Service offering as among the best in the world.

Only the best ICT services for Hong Kong’s ICT start-ups and entrepreneurs

Cyberport’s community cloud benefits companies of all sizes, particularly start-ups or smaller firms with limited in-house IT resources.

Cyberport, a well-known creative digital community and ICT hub in Hong Kong, recently launched an innovative, one-stop business solution that is set to accelerate the development of Hong Kong’s local ICT industry.

Cyberport’s community cloud provides clients with both commercial office space at Cyberport and centralised, cloud-hosted IT resources in a single, ready-to-go package. By leveraging Dimension Data’s Managed Cloud Platform, Cyberport makes it easier than ever for its tenants to build hybrid clouds, fusing the security and peace of mind of private clouds with the flexibility and scalability of public clouds.

The service enables Cyberport’s tenants to access storage, networking, computing, and security offerings within minutes. IT resources are provided to clients as a service, enabling them to avoid costly, up-front capital investment in IT and instead pay only for what they use, when they use it.

we love ambitious ideas

Our technology focus areas

Dimension Data provides solutions

and services across five key

technology areas

The network as the platformThe network is becoming the nerve centre of all communication and IT. With cloud computing, evolving data centre models, enterprise mobility, and collaborative tools such as video and social media moving into the mainstream, the pressure on networks has never been greater. To cope, you need greater network reach, reliability, speed, agility, cost-efficiencies, and an ability to deliver to new performance standards. You also need to ensure your network is geared to help your business capitalise on opportunities being created by an increasingly connected world.

We’ll help you brace your network for higher volumes of communications and applications, and for performing as it needs to as you move more operations and workloads to the cloud.

Our consulting teams can share their strategic, architectural, operational, and implementation expertise. Our support services ensure peak network performance and higher availability, while optimising your costs. Many of our clients turn to us to operate the entire network environment on their behalf, through a managed services or an IT outsourcing arrangement. If you’re exploring software-defined networking, we can assist you to build both the software and management layers, and re-architect your network to become more programmable and cost-effective. We also give you the option of moving certain of your assets onto our cloud platform, essentially enabling you to have your network delivered ‘as-a-service’.

We have over three decades of experience and strengths in routing and switching; wireless and mobility; data centre networking; and performance optimisation. Today we manage over USD 30 billion in networking infrastructure.

We’ve designed, built, and manage over 9,000 IP networks, enabling 13 million users to connect to their organisations’ networks.

Delivering on its promises to customersA safe pair of hands ensures UTi provides ever-greater value to its customers.

UTi, a multinational organisation with more than 350 offices in over 50 countries, realised that using multiple ICT partners had resulted in a fragmented technology environment and had compromised its ability to deliver on its central brand promise: service delivery. UTi’s client base is large and diverse, with unique supply chain requirements. ‘We move parcels for a wide range of industries, from pharmaceutical to defence. Delivery is absolutely critical to us; it’s pivotal to our business and what our reputation is built on,’ explains Seth Potgieter, UTi’s Manager for Field Engineering.

During a 10-year period of extraordinary growth, each global UTi branch invested in its own technology systems, according to its specific needs. In time, these disparate systems created information silos that became hard to manage. It was time to find a partner that could integrate and streamline IT, eliminate human error from operations, support UTi’s rapid growth around the world ... and save money.

This was the kind of ambitious idea that Dimension Data loves.Success on this front resulted in further collaborative business enablement projects such as WAN optimisation, LAN design and implementation, wireless connectivity, and videoconferencing. The result is a strong, future-proofed and extremely agile infrastructure that’s making it possible for UTi to deliver on its promises and provide greater value to its customers.

The next-generation data centreOf all the elements of your technology environment, the data centre is most affected by the unprecedented pace of business and technology change.

The challenges are complex and plentiful: new users, devices and applications ... big data ... ageing infrastructure ... lacklustre returns on virtualisation ... spiralling costs of data centre operations ... lack of clarity regarding which elements of your environment to move to the cloud. How do you turn your data centre into a dynamic and agile asset, a business response centre that can meet the growing demands of your business and users?

Dimension Data’s approach involves looking beyond the boundaries of facilities, computing, storage, and the data centre network. We help our clients embrace cloud – in all its forms – and gear their enterprise networks to support the demands of a next-generation data centre, while maintaining the security of corporate data and customer information. We can assist with the complex decisions on where to locate your data centre facilities.

Our solutions may be delivered in a way that suits your business goals: on-premise, in a private, hybrid or public cloud, or as a fully outsourced solution.

We have a solid track record of using our data centre assets and capabilities to help clients move to a future-state that delivers results. For example, we enabled ING DIRECT to shrink the time to provision test environments from three months to 10 minutes, which has given it a competitive edge. And by recommending a new approach to storage, we enabled online gaming company Tatts Group, to reduce outages by 90% and boost profits by 40%.

End-user computingToday, your employees are choosing their own working styles. They’re using smartphones, tablets, and other devices and expecting these to synchronise with documents on their existing desktop and laptop environments so they can get the job done, wherever they are. The proliferation of smart devices, user options, and new ways of working means that desktop computing as we knew it is changing. There’s a move away from a desktop-centric computing model to a user-centric approach, where the control shifts to the end user. There’s no doubt that your organisation will benefit from accommodating this shift, but you need to balance your employees’ expectations with your business’s requirements.

Dimension Data believes that achieving a user-centric ICT operation goes beyond embracing bring your own device and the consumerisation of IT: it’s about enabling a fundamental shift in the way users work.

Perhaps you’re looking to regain control, compliance, and visibility of your environment? Do you have security concerns relating to data residing on employee-owned mobile devices? Are you looking to use mobility to streamline processes and improve employee productivity and your customers’ experience? Dimension Data can assist. With our help, CTM, a major tile and bathroom retailer, was able to use mobile point-of-sale devices to double the sales volumes handled by each shop floor salesperson and reduce the time it takes to complete stock- and price-checking activities by 80%.

Clients turn to us to help them understand their journey to a user-centric computing model, how it can improve employee productivity while controlling cost and risk. Many are considering the possibility of using this new approach to change or optimise a business process or model. Considering the complexity and associated cost of any major shift, we offer multiple options ranging from on-premise to consumption-based models – or even hybrid approaches.

CommunicationsThe better you communicate with your employees, your customers, and partners, the better your business becomes. It’s critical to have effective ways of communicating and collaborating, but that’s often easier said than done as enterprise communication continues to change and new technologies emerge. While the convergence of voice, video, and data continues unabated, you also need to consider emerging trends such as software- and communications-as-a-service.

Dimension Data can assist you to optimise the range of communications solutions – both new and old – running on your network.

By applying our extensive experience in networking, we ensure you benefit from the highest quality IP-based voice services. Through our video capabilities, we’ve been able to reduce our own carbon footprint significantly – cutting business travel by 35% over a four-year period − and we’ve enabled many of our clients to realise similar benefits. Today, we manage over 20,000 video calls every month.

We can help you find ways to accommodate the new world of work by creating well-integrated, collaborative workspaces that support mobile work styles. We’ve deployed over 1.5 million seats of Microsoft® Exchange on-premise, and another 2 million cloud-based seats, and deployed over 110,000 seats of Microsoft® Lync Enterprise Voice.

Our 500 dedicated contact centre experts enable many of our clients to win market share from their competitors by delivering an exceptional customer experience. We’ve been delivering hosted contact centre solutions for over two decades.

Whatever your communications needs, Dimension Data will provide the most appropriate delivery model: we’re the only ICT partner that can offer all the elements of unified communications – voice, video, and applications – on-premise, hosted, managed, in the cloud, or via an outsourcing arrangement.

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SecurityAs you advance your ICT infrastructure, security can’t be considered as an afterthought. Cyberattacks continue to become more sophisticated. Governments now place a higher burden on businesses to demonstrate sound governance, risk, and compliance practices. Additionally, business-enabling technologies such as wireless and mobility, virtualisation, and third-party connections pose potential security challenges that need to be addressed.

As a leading global security systems integrator, we have decades of experience in providing professional, support, managed, and fully outsourced security services to over 5,000 clients. We have deep and longstanding relationships with leaders in security technology and can offer a truly multi-vendor solution. Whether you need to protect your business from cybercrime and information and identity theft, bolster your defences against the increasing sophistication and criminal use of malware, or allay concerns relating to data loss or leakage, our team of 550 security professionals can assist ... and deliver results that exceed expectations. For example, with our help, a global financial services organisation was able to reduce its annual security costs by 15%.

You may also want to talk to us about compliance and data sovereignty. Many of our clients rely on us to help them better protect the personally identifiable information of their customers and governments.

If enterprise mobility is high on your agenda, we can assist you to manage the growing use of inexpensive, highly mobile, consumer-owned − and usually less secure − hardware and software within your business. Our expertise also extends to securing the data centre, corporate network, and communications environments.

AXA Luxembourg Supports Future Growth with ITOutsourcing PartnershipOn 1 November 2012, AXA Luxembourg movedinto new offices on Place de l’Etoile, following therestructuring of the company. Moving a head office is an opportunity to relook the organisation’s ICT estatefrom end-to-end, which included, in AXA’s case, analysing its connectivity, ICT infrastructure and data centres. ‘We quickly concluded that it wouldbe next to impossible for us to deliver the same quality of IT services in-house as that found in the market,’ said Olivier Vansteelandt, member of theExecutive Committee and Manager of IT & Organisation at AXA Luxembourg.

With Dimension Data’s help, AXA Luxembourg drew a new ICT roadmap and can start identifying ways to create business value through technology. Dimension Data acts as a facilitator for these engagements. “Dimension Data’s strength is its serious commitment to the outsourcing model. We found a partner with a human face. We don’t talk to a contract − we talk to people.”

we love ambitious ideas

CS / DDMS-1413 / 03/14 © Copyright Dimension Data 2014 For more information, visit: www.dimensiondata.com

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