Date post: | 21-Dec-2015 |
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Three Areas of FocusThree Areas of Focus
• Emergency Management
• Business Continuity
• Disaster Recovery
Emergency ManagementEmergency Management
• Crisis management
• Life / safety
• Initial response
• Assessment
• Alert
• Authorities
Business ContinuityBusiness Continuity
• Alternate worksite
• Business exposure assessment / risk analysis
• Business interruption / costs
• Workaround procedures
• Reciprocal agreements
• Return to acceptable operations
• Restore critical business functions
• Data / application recovery
• Salvage / restoration / disposal
• Replacement / replenish resources
Disaster RecoveryDisaster Recovery
University Planning RolesUniversity Planning Roles
Business ContinuityEmergency Management
Disaster Recovery
Dept. of Public SafetyFire DepartmentFacilities / Plant
Registrar’s OfficeHuman ResourcesFinancial AidPayrollPurchasing
ITFacilitiesPlant
MAIS Planning ProcessMAIS Planning ProcessAwareness
Test / Exercise
IT Business Units
DevelopBusinessContinuity
Plans
ImplementReadiness
Actions
DevelopRecovery
Plan
ImplementRecoverySolution
Goals
• Protect Employees
• Minimize the effect of an incident
• Protect Assets
• Recover IT
• Readiness – Prepare and Train
Initiation
Former Provost Paul Courant and former CFO Robert Kasdin directed MAIS to work with central offices and business owners to develop disaster recovery/business continuity plans for the University's mission-critical business processes and information systems.
Recovery BackgroundRecovery Background
─MAIS began planning in earnest more than 2 years ago
─Time to recovery from major systems outage was 30+ days
─Preparations in place today offer recovery time of 2 – 5 days
MAIS Systems RecoveryMAIS Systems Recovery
─Large generator for computer room
─ “Hot site” in Philadelphia
─Files are copied and stored in a secured facility every day
Continued ImprovementContinued Improvement
─Shared computer room at Arbor Lakes
─Shorten recovery times
─Reduce costs by eliminating hot site contract
Business Continuity Business Continuity BackgroundBackground
─ Identified critical business processes such as admissions, payroll and purchasing
─Developed a framework for central offices
Continuity BackgroundContinuity Background
─Procedures to ‘work around’ systems outage and other contingencies
─Store emergency supplies and equipment
Continuity Goals Continuity Goals
• Manage crises with central coordination
• Consistent and accurate internal and external communications
• Cover key roles
• And to impart confidence in all stakeholders
Recovery Test OverviewRecovery Test Overview
─Execute tests at least annually
─Testing time is limited/precious
─Set specific goals and objectives
─Define tasks hour-by-hour tasks
─All necessary resources are in place
Recovery Test OverviewRecovery Test Overview
─Two 48-hour tests every year
─Deploy teams to Philadelphia
─Every test is a success
Continuity Exercises Continuity Exercises
– Table top discussion
– Scripted and simulates time passing as realistic as possible
– Cross divisional dependencies and touch points
– Eventually, introduce unexpected situations
Planning Do’sPlanning Do’s
– Store in a safe and easily accessible location - Don’t leave it at work
– Home address, phone, … treat all contents as confidential
– Authorized and essential personnel
– Call-in number for status and instructions
Raising Awareness in U-M UnitsRaising Awareness in U-M Units
─Enterprise-wide readiness
─Not just technology
─Top-down support
─Policies / standards
Success FactorsSuccess Factors
– Tests / exercises are valued
– Clear directions for every level
– Integrated planning with day-to-day operations
– Continuous internal awareness
FocusFocus
─Ask yourself everyday “If I knew for certain that something catastrophic will happen tomorrow, what will I want with me? What will I wish I had done to prepare?”