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MSA PROFESSIONAL SERVICES
Disaster RecoveryHOW TO RECOVER FROM THE WORST-CASE SCENARIO
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NICK WAGNER, PE GREG CROWE, AICPOFFICE MANAGER CLIENT SERVICE MANAGER
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Outline• What is a Disaster?
• Disaster – Lake Delton, WI
• Disaster – Elkader, IA
• Disaster – Gifford, IL
• Disaster – Eureka, IL
• Operator’s Role in:◦ Preparation and Immediate Response◦ Recovery and Prevention
• Key Takeaways
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What is a Disaster?Per Merriam-Webster:
◦ Something that happens suddenly and causes much suffering or loss to many people
◦ Something that has a very bad effect or result
◦ A complete or terrible failure
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What is a Disaster?• Tornado
• Flood
• Earthquake
• Snow/Ice Storm
• Fire
• Gas Leak
• Terrorism
• Social Unrest
• Chemical, Biological or Radiological threat
• Data Loss
• Computer System Failure
• Cyber Attack
• Injury or Loss of Life
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What is a Disaster?• To think like a water/wastewater operator:
◦ You are the keeper of the most important infrastructure your community owns
◦ Your infrastructure is critical to any and all other types of recovery efforts
◦ Your systems should be a top priority in any disaster
◦ All of this means that you should have a plan and contingencies for your system
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The Lake Delton Flood
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Lake Delton - The areaWHERE IS IT? WHAT IS IT LIKE?
• TripAdvisors Ranks the Dells - #3 Family Destination in the World! (May 2010)
• Wisconsin Dells/Lake Delton serves 3.1 million tourists a year
• “The Waterpark Capital of the World!®”
• Over $1 billion in tourism revenue annually
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Lake Delton - The areaLake Delton prior to the flood
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Lake Delton - The storm 13 inches of rain fell in three days
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Lake Delton - The storm
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The situation
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Lake Delton - The situation
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Lake Delton - The situation
• State Trunk Highway A Breached
• Lake Drained
• Failed sewer main
• Failed water main
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Lake Delton - The situation
• Sewage Pump Station #1 isolated
• Natural Gas turned off
• Diesel Generator◦ Keeping it full
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The situation• Prompt Response
temporary sewer bypass
• Water System Isolation
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Lake Delton - Help!• Federal Highway Administration
• Nature Resources Conservation Service
• Federal Emergency Management Agency
• Community Development Block Grant
• Local TIF/TID amendments
• Local and State Politian's
• Governor's Office
• State agencies, Engineers and Contractors
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Elkader - The areaWHERE IS IT? WHAT IS IT LIKE?
• County Seat
• Turkey River◦ One of three trout streams in the
state
• Historic Riverfront
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The Elkader Flood
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Elkader - The stormRecurring rainfall events in sequence
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The situation
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Elkader - The situation Lost water and sewer service for the entire community
Required to install water main under river
◦ Within one week◦ Allowed direct
procurement
Lost sewer service for 3 months; Got an exception permit while reestablished sewer service
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Elkader – The situation◦ Was able to get reimbursed from FEMA for City’s own time and materials –
NEED GOOD DOCUMENTATION!
◦ City had a Hazard Mitigation Plan in place, which qualified them for additional funding – GET YOURS STARTED!
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Elkader - Help!• Iowa Department Nature Resources
• Rural Development
• Federal Emergency Management Agency (FEMA)
• Community Development Block Grant
• Local TIF Funding
• Local and State Politian's
• Governor's Office
• State agencies, Engineers and Contractors
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The Gifford Tornado
GIFFORD TORNADO - Photo courtesy of the News-Gazette.
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Gifford - The areaWHERE IS IT? WHAT IS IT LIKE?
• “America’s Hometown”
• Bedroom community of Rantoul and Champaign/Urbana
• Agriculture based community
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Gifford - The situationWater Treatment Plant
Water TowerVillage Hall
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Gifford - The situation
GIFFORD TORNADO – Photos are courtesy of the News-Gazette.
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Gifford - The situation
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Gifford - The situation• Damage to existing water
tower◦ Needed temporary
repairs, then complete replacement
• Water plant completely destroyed
• Insurance played a large role in addition to aid
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Gifford - Help!• USDA – Emergency Community Water
Assistance
• AmeriCares
• Illinois DOT
• IL Department of Commerce and Economic Opportunity
• Federal Emergency Management Agency
• Insurance – IML Risk Management Association
• Local and State Politician's
• State agencies, Engineers and Contractors
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Eureka Flooding – Hurricane Ike
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Eureka- The areaWHERE IS IT? WHAT IS IT LIKE?
• Independent inviting community of 5,000 plus residents
• Bedroom community of Peoria and Bloomington/Normal
• County seat of Woodford County
• Home to Eureka College – Ronald Reagan Alumnus
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Eureka- The situation
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Eureka- Help!• Federal Emergency Management Agency
• Insurance – IML Risk Management Association
• Department of Commerce and Economic Opportunity
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Eureka – Prevention
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Eureka – PreventionStormwater Utility – Revenue Source for Needed Improvements
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Operator’s Role – Preparation and Prevention• No one knows the system like you do
• Have key contact list – local staff, community leaders, neighboring operators, contractors, suppliers, IEPA/IDOT local reps
• Have a plan:◦ Emergency Response Plan◦ Hazard Mitigation Plan◦ Do you have the proper safety equipment?◦ Many online resources
• Practice the plan, and review it regularly
• Don’t be afraid to ask for help
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Operator’s Role – Preparation and Prevention• Keep your documents in order
• GPS Mapping/GIS System
• Infrastructure Plans◦ Capital Improvement Plan◦ Stormwater Management Planning◦ Inflow and Infiltration Studies◦ Capacity, Management, Operation, and Maintenance (CMOM)◦ Wastewater and Water Plant Operations Manuals (and pump stations, wells,
water tower)
• A good first step: List emergency contacts, and the first 3-5 steps for ‘typical’ disasters in your region.
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Operator’s Role –Immediate Response• Use the plan
• Take time to stop and think
• Keep your community leaders informed
• Who is your scribe? Notes, photos, invoices, timesheets, etc.◦ This is very important!◦ Immediate and long-term
needs (think decades)
• Don’t be afraid to ask for help
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Operator’s Role Response – Recovery• Document, Document, Document
• Engage funding experts to navigate all the funding options:◦ Federal programs◦ State and Local programs◦ Insurance
• Consider hiring contractors or additional staff to help with either the emergency recovery, or the other daily items that are being neglected
• Review your plan: What worked? What didn’t?
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Key TakeawaysA disaster can strike at any time: are you ready?
You are the keeper of the most important infrastructure your community owns
Have a plan and practice the plan
Document everything!
Ask for help
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Questions?
Greg Crowe, AICPClient Service [email protected]
(217) 531-4970
Nick Wagner, PEOffice Manager
[email protected](563) 424-3693