Dissertation Proposal _Sara1

8/6/2019 Dissertation Proposal _Sara1

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Problem statementProblem statement

Purpose of Study

Thesis statement

Research BackgroundResearch Background

Introduction to the problem


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Timeline

Importance of the study

Methodology

Objectives of the study

Research goal


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Knowledge is the main element that inspired the knowledge management

initiatives in any sector.

The knowledge-based era forced the banking institutions, to put knowledge

as one of the main competitive advantages, but it gets tougher in financial

landscape because it is such a knowledge-oriented

environment(Davenport, 1998; ISIS, 2002).

By mentioning knowledge management, the interpretation of knowledge

itself must be clarified. Allee (1997) explains in detail the knowledge

archetype that relates data, information, knowledge, meaning, philosophy,

wisdom and union. Basically, the archetype defines data as if there are so

many whitecaps in a larger sea of information. It is consider as information

when data are linked to another. As conjunction to that matter, informationbecomes knowledge when it is analyzed, linked to other information and

compared to what is already known.


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For the past 10 over years, banks have been dynamically automating their

manual processes. This has resulted in the creation of many information

systems even within one bank. While these information systems were able

to help banks to better manage their processes and resources, they also

have created a number of setbacks. One major setback of past informationsystem is that it has resulted in the creation of huge volumes of data and

information, resulting in a phenomenon like information explosion or

information overload. This phenomenon occurs when we are faced with

over whelming amount of information, and we have to take time to go

through the bulk of information and select the best one to use. When

there is the load of information it could result in less reactive responses and

decline of capacity. With huge amount of information being createdconsistently, inefficiency occurs. Consequently, efficient and effective

recovery of resource and knowledge has increasingly becoming an

imminent research issue in recent times.

Knowledge Management In The Banking Sector


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Banks have realized the crucial role of knowledge management in gaining

an edge in this competitive field, but there have been laggards in the

adoption of knowledge management usually due to wait and see attitude of

what will be the true benefits and pitfalls from early adopters. According to

an International Data Corporations (IDC) survey conducted across morethan 600 banks in Western Europe, only 20% of banks are currently apply a

knowledge management principles (Blesio & Molignani, 2000). This trend is

actually more prevalent among large banks. With greater awareness of the

importance of knowledge management, IDC expects this situation to

change in the near future, and knowledge management will become a

priority for the banking sector.


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Knowledge management and information technology has become one of

the most important activities of any organization that want to continue the

work and success in the market. It is seek to discover new ways more

effective than those used by competitors, where it is able to bring

this discovery on the ground and reaching theexcellence and creativity which can achieve a sustainable competitive

advantage (Alsaed and Harem, 2004).

Therefore we can assume that the flow of knowledge is the

heart of modern business organizations and here we can highlights the

importance of the proper use of modern and advanced information

technology in managing knowledge which will contribute instrengthening the competitive advantage of business organizations.


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According to range of previous studies (Alsaed and Hareem, 2004),

(Baqya and Aredh, 2005) and (Zamel, 2003), the researcher noted a

lack of interest in Knowledge Management (KM) and Information

Technology (IT), which lead to the problem of study and the resulting

question: -

What is the role ofKM and IT in achieving competitive advantages

in banking institutions?


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Numerous authors have recognised the importance of the relationships

between KM and innovation tools (Chourides, Longbottom, & Murphy, 2003;

Darroch & McNaughton, 2002; Davenport & Prusak, 1998; Gopalakrishnan &

Bierly, 2001; Hall & Andriani, 2003; Nonaka & Takeuchi, 1995; Yamin,

Gunasekaran, & Mavonda, 1999). While studies have shown that KM can lead

to innovation (Darroch & McNaughton, 2002; Forrester, 2000; Gopalakrishnan &

Bierly, 2001), few studies have investigated the relationship between KM and IT,

though the relationship seems obvious. KM and IT, both major management

practices, seem to be closely related (Hsu & Shen, 2005).

What are the relationships between KM and IT? Can KM initiatives

implemented through IT improve an organisations capability for innovation?

This study attempts to determine the role ofKM implemented through IT

in organisational innovation.


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1- What KM practices are currently being used by the various banks in Oman

and if so, have they provided any competitive advantages?

2-What is the relationship of knowledge management to competitive

advantages within the banking institutions in Sur, from the point of view of

managers who work in these banks?

3- What is the relationship of information technology to competitive advantageswithin the banking institutions in Sur, from the point of view of managers

who work in these banks?

4- Are there any significant differences between the benefits of knowledge

management and information technology and between the competitive

advantages they offer to banks operating in Sur?


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The purpose of this study is to identify the competitive advantages

of knowledge management and information technology within banks

operating in Sur.

Discovery will come from An analytical descriptive approach that will

be applied in this study by using questioners and interviews which

will be distributed to all general managers and heads of

departments at banks in Sur, a total of 175 staff.


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Shed light on the role of knowledge

management and information technology in achieving prevailing

competitive advantage in banks operating in Oman.


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y There are several sub-goals are:

1 - To highlight the importance of knowledge management and information technology in facing

unprecedented challenges in the present and future faced by the banking sector in Sur. With the

phenomenon of globalization and the shift in the economics of the industry and the emergence

of digital installations it is also important to utilize fully all existing resources.

2 - Emphasis on the role of knowledge management and information technology to improve and

enhance the feature competitiveness in the banking institutions in Sur.

3 The study aims to measure and examine the current reality of knowledge management in

the banking sector in Sur and how it can be developed to achieve the objectives

of development, growth and competitiveness of the banking institution.

4- Identify the nature of the relationship between knowledge management and competitive

advantage in the banking institutions from the perspective of working managers in these

institutions.

5- Recommendations to strengthen the role of knowledge management and information

technology in development and enhance the competitive advantage in Omanis banking

institutions


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1 - Banks operating in Sur are applying knowledge management principles or

technical systems and if so, which departments or sections are they deployed

in?

2 - The study will also discover if there is a knowledge management or

information technology section within individual bank branches in Sur.

3 -There are statistically significant relationships between knowledge

management and information technology and areas of competitive advantage

such as

financial performance

control the markets

creativity and development

operational efficiency

Product qualities, at the level of significance =0.05.


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For the banking sector: -

The banking sector plays a key role in economic development and as a

result this study aims to help the banking sector as follows:

1- Focus attention and future strategy on knowledge

management and information technology to face the rapid challenges, save

time and effort, improve the quality of services, improve the Banks Image,increase customer base and remove the impediments of geography.

2- Information technologies represent a major source

of nutrition providing various operations and activities of the Banking

sectors with information which would enable it to collect, storage,

compilation, analysis and disseminate the information and utilization based

on scientific objectivity.

3- This study aims to continue the work of previous internationalresearchers with a focus on the local banking industry in Sur, Oman. As a

result it will pioneer research on the possible benefits of knowledge

management in this sector.


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1 - Gives the researcher a scientific and objective based study

area and gain knowledge about the reality of knowledge management system

and information technology and the importance of apply it in the banking sector. This will

help the researcher in later life.

2 - The exploration of this domain from its primary and secondary sources will not only

define but also expand the circle of knowledge and consolidate the information in the

researchers mind.

3 - This will improve the ability of the writer to plan, undertake and formulate conclusions

from independent research in preparation for doctoral studies.


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1 - This study will examine research on key topics related to knowledge

management and help to expose the domain to others. It will also act as abasis for others to conduct further research in the future.

2 Improve on the lack of adequate field studies that focus on knowledge

management and information technology and their relationship to the

development of banking institutions specifically in Oman.


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1- This study will reinforce the necessity of using technology and

knowledge, which will reflect positively on the economic sector by openingup new horizons for development projects. This will provide new services

using existing infrastructure and improve the level of service provided.


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Qualitative Research

Quantitative methods


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Two basic sources of information will use:

1. Secondary sources: Collection of data from various sources, using the search engine:

www.Google.com to find journal and articles about Knowledge Management, Knowledge

Development and Information Technology. Journal includes information on Knowledge

Management Application, Knowledge Development activities, Knowledge Management

issues. The researcher will address the theoretical framework of previous research tosecondary data sources, such as books, Arab and foreign references of related

subjects, periodicals, articles, reports, documents, publications, statistics related to

the subject of research, previous research studies.

2. Primary sources: This study will carry out using a set of questionnaire. The purposes of

the research are to measure success factors of banking sectors from adopting knowledge

development in their business and to collect general information about knowledge

development in the domain. To address the analytical aspects of the research topic, theresearcher will collect preliminary data from the questionnaire and will distribute it as a key

tool for research, design specifically for this purpose and will distribute to general

managers, managers and heads of departments in banks operating in Sur.


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A questionnaire will be prepared on "The role of knowledge

management and information technology in achieving competitive

advantage of banks operating in Sur. "

Parallel with the objectives of this research, the questionnaire will

developed according to five sections:

Section I: It will be about a personal data and the functional effectors suchas:

sex, age, qualification, specialization, length of service in the bank, named

career, length of service in the field of study

Section II: It will be about data related to bank such as:

type of Bank, number of branches of the Bank, Bank classification, the

age of the Bank, ATM

Automatic Bank


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Section III: It will be about the role of knowledge

management and information technology and will consist of two areas:

The role of knowledge management

The role of information technology

Section IV: It will be about the use of knowledge

management and information technology in achieving thecompetitive feature and will consist of five areas:

* The quality of products

* Financial performance

* Control of the markets

* Innovation and development

* The efficiency of operations

Section V: It will be an official question on knowledge

management and information technology. It will ask about the benefits and

barriers of knowledge development adoption.


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Local Studies *

Arabic Studies *

Foreign Studies *Similarities between the current study and previous studies *

What the current study will going to add*


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1- (Kamla Ali Al-Busaidi), (Lorne Olfman), (Terry Ryan) and (Gondy Leroy),

(2010) a study about (Sharing Knowledge to A Knowledge Management

System: Examining the motivators and the benefits in an Omaniorganization)

2- (F C Gray Southon), (Ross J Todd) and (Megan Seneque), (2002) a

study about (Knowledge management in three organizations: An

exploratory study)


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1- (Abdel Wahab), (2006), a study entitled (the requirements of knowledgemanagement in the Arab cities a case study on the city of Cairo).

2-(Siam, Walid Z), (2006), (The Extent of Awareness of the Importance of

Accounting Knowledge Management in the Jordan Industrial Shareholding

Company).

3-(Qadoor and Yassin), (2006), a study entitled, (form a proposal to study

the impact of Information technology on the optimal use of resources in

the facility), Jordan.4- (Hashem), (2005), a study entitled (knowledge

management portal for organizational creativity in Egyptian universities).

5-(Baqyah and Alaredh), (2005), a study entitled (automated modern

techniques used in developing of banking services and their impact on

dealing with banks in Jordan).

6-(Alsaed and Harem), (2004), a study entitled "The relation betweenknowledge management and information technology of competitive

advantage in the organization, research on the pharmaceutical sector in

Jordan"


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7-(Rezouki), (2004), a study entitled (a futuristic vision of the role ofinformation specialists in

knowledge management), Riyadh.

8- (Sharif), (2005), a study entitled (Electronic accounting

information systems risk an empirical study on the banks operating in

Gaza)

9-(Buhaisi), (2005), a prospective study to address the reality of the

Palestinian entitled of (modern information technology and its availability to

the administrative decision-makers in business organizations)

10-(Alshentf) (2000) study on (the role of computerized management

information systems in the process of decision-making, field study on

commercial banks operating in Palestine)


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1- (Hurbert, S), (1998), (How Knowledge management Adds Critical Valueto distribution channel management)

2- (Daniles, N. Carolin), (1996), (Information technology: - The

management challenge.

3- (Contributions of KM initiatives to innovation performance)

4- (Rebecca & Murray), (1997), (Knowledge Management Associates)

5- (Robertson.J), (2004), (Intranet and Knowledge Sharing)

6- (Neal Pollock), (2002), (Knowledge Management and Information

Technology (Know-IT Encyclopaedia)


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From reviewing of previous studies its clear that the current study will

address new things, as follows: -

1- The majority of previous studies conducted in non-local environments,

while this study will be applied to the Omani banking sector, and it is the

first study on the concept of knowledge management as an input towards

the development and improving of administrative processes in the

banks operating in Sur in particular.

2-Many previous studies aimed at introducing knowledge

management and their department and requirements of their

application, while the purpose of this study is to investigate the role

of knowledge management and information technology in achieving

competitive progress in the banks operating in Sur through the innovationof new products, cost reduction, market access and thus increasing profits.


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The Dissertation officially takes three months and is to be submitted on the 1st of

Sep 2011. However a lot of background research has already been undertaken in

the area as part of the development of this proposal.

The Major Milestones in this project are

Submission of Initial ProposalCompletion of Literature Review

Definition of the Question,

Decision on Evaluation methods and success criteria

Analysing and Documenting Results

Finalising Conclusions

Completion of Dissertation Document and Final Submission


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