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Diversity in multi-cultural teams Challenges of a global environment

• 7th December 2016

• Marta Zaremba-Marsden, Shenoa Simpson, Lara Warburton

1

Introduction

• Diversity Quiz

• Why multicultural businesses are important

• Situational Awareness for Multicultural Team Issues and

Solutions

• Different perspectives to Project Management Implemented

globally

2

Diversity and Inclusion Quiz

Rolls-Royce Proprietary Data

No Export Licence Required

• Patricia Patilla Sanchez

• Development Engineer

• Rolls-Royce

A Game of ‘Heads or Tails’…

4

…to get you thinking about diversity issues.

Example: Rolls-Royce makes jet engines.

5

TRUE FALSE

1. Women make up 24% of board directors of FTSE 100 companies.

6

TRUE FALSE

2. The Equality Act 2010 covers how many different protected characteristics:

7

6 9

3. Worldwide, what percentage of science research jobs are held by women?

8

30% 50%

4. Of the UK’s MP which percentage are Black, Asian or Minority Ethnic (BAME)?

9

6 % 13 %

5. For graduates in the US, the employment rate for men and women is 90%. For US college graduates with disabilities, what is the employment rate?

10

51% 64%

6. In what year did the first openly LGBT person become CEO of a FTSE 100 company?

11

2011 2013

7. Who said “Life is not easy for any of us. But

what of that? We must have perseverance and

above all confidence in ourselves. We must

believe that we are gifted for something and that

this thing must be attained.”

12

Marie Curie Mae Jemison

Why Multicultural businesses are important

Rolls-Royce Proprietary Data

No Export Licence Required

• Marta Zaremba-Marsden

• Civil Aerospace Engineering Transformation Lead

• Rolls-Royce

Rolls-Royce Proprietary Data

No Export Licence Required

14

15

16 Why learn languages and cultures?

17 Why learn languages and cultures?

Rolls-Royce Proprietary Data

No Export Licence Required

18

19

1. Be more creative and inclusive

2. Generate more solutions / ideas

3. Built relationships and avoid conflicts

Why does culture matter in business?

20

Observing multiculturals in action, a monocultural executive at L’Oreal commented: “Multiculturals have a kind of gymnastic intellectual training to think as if they were French, American, or Chinese and all together inside them.”

Why does culture matter in business?

21 What will you do?

Diversity and inclusion are both products of cultural competence.

Situational Awareness for Multicultural Team

• Issues and Solutions

• Shenoa Simpson

• Global Strategy Group

• KPMG

Situational Awareness for Multicultural Team Issues

Meyers-Briggs Personality Type

Level of Self-Awareness/Awareness of Impact on Others

Flexibility/Inflexibility Cultural Norms and Differing Perceptions

Outside influences to the Team (corporate culture, political situations,

media perceptions)

Within the Team

Approaches to Solving Multicultural Team Issues 1. Approach issue with an understanding about what the potential

problems could be

2. Remove any of your own or others’ bias from the equation

3. Try to be objective and give examples /have the team member give

examples of what is happening

4. Talk through potential solutions and how those might affect the team

member

Different perspectives to Project Management

Implemented globally

• Lara Warburton

• Diversity and Inclusion Lead

• Rolls-Royce

Project Management Implemented Globally - Rolls Royce Examples

26

• Workday (HR Information System)

• Customer Service centres

Project Management Implemented Globally - The Individual Perspective • Behavioural styles

e.g. Myers Briggs, HPC - all styles

Tends to take charge, is decisive and bottom line focussed

Tends to be stimulating and inspirational; radiates excitement for new ideas

Tends to be thorough, organised, and a good planner

Tends to be relationship orientated, is a team player and consensus builder

Project Management Implemented Globally - The Individual Perspective

• Additional conditions e.g. Asperger’s

- pace of change

- communication

Any Questions 29