digital communication

consultants

PresentingLuc Van HochtWilliam Hamson-Wong

1. Proven strategies

2. Powerful mindset changing

techniques

3. Social media team engagement

Recruitment, selection, on-boarding

Retention and engagement

Develop

Transition

employee lifecycle

All about the money?

Case: Notus Co., Ltd.

Case: Notus Co., Ltd.

1,300 employees

24% employee turnover :

312 people to be newly recruited

1,560 new candidates to see

… annually

Thailand Statistical data resources: Thailand Employment Turnover White Paper,

Boondarig Ronra and Assoc. Prof. Manat Chaisawat, Towers Watson , K. Somporn Thapanachai,

and HG employment data statistics.

A costly matter

Employee average monthly salary: 26,000

New recruitment Costs:

40,560,000.00 THB / year

Thailand Statistical data resources: Thailand Employment Turnover White Paper,

Boondarig Ronra and Assoc. Prof. Manat Chaisawat, Towers Watson , K. Somporn Thapanachai,

and HG employment data statistics.

20% optimization

reduce new hires from 24% to 19%

8,112,000.00 THB

annual budget savings

20% optimization How?

Change managementProven Strategies + NLP + Social Media

The build strategy

�COACH Mindset Workshops q

�FIND KEY PEOPLE The team heroes w

�ENGAGE Chat and share secured groups e

NLP: Peak Performance and

Motivation

Peak Performance and Motivation

Social Media:Continuous

group engagement and Team motivation

Powered by

“First First First First HHHHeroeseroeseroeseroes

Example: KPMG care teamExample: KPMG care teamExample: KPMG care teamExample: KPMG care team

Social Behavior

Employees leave:

o job

o company

o boss

Social Behavior

Employees have strong engagement with:

� mission

� community tribe

� leader

Examples

Social Sharing

Examples

Social Sharing

KPI and Measurements� Empathy and communication techniques assessment

� Employee engagement and job satisfaction

� Employee retention statistics

� Customer service satisfaction

� Customer service feedback

� New sales results

� Up-sales results

The build strategy

�COACH Mindset Workshops q

�FIND KEY PEOPLE The team heroes w

�ENGAGE Chat and share

secured groups e

Thank You!

luc@divinedcc.com

www.divinedcc.com