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Dear Student, Congratulations on beginning your job search! Whether you are looking for that first time job or just looking for a new opportunity, this guide will give you valuable information on developing all of the documents required for a successful job search. The guide includes information on writing resumes, cover letters, and interviewing skills. The Office of Career Services offers students assistance in making career decisions, exploring career options, and conducting effective job searches. Services include, but are not limited to: Career Counseling
Individual career advising including free career assessments that assist in the identification of work interests, abilities, and values.
Career Resources and Occupational Information
Online access to career resources including guides to writing resumes, cover letters, and interviewing techniques.
Occupational information including work tasks, potential job growth, and salary information. Job and Internship Postings
Career Services maintains job and internship listing for students from local and national employers.
Events
Each semester workshops are offered on each campus on topics such as resume writing, interviewing skills, conducting a job search, etc.
Career fairs and on-campus recruiting events for local employers. All services and programs mentioned above are free to students. New River Community and Technical College is committed to facilitating the career development of students. We wish you much luck in your personal and professional lives. Best, Office of Career Services
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Table of Contents Career Services Staff ..................................................................................................................................... 4
Online Career Resources ............................................................................................................................... 4
What is career planning? .............................................................................................................................. 5
Career Planning Process ................................................................................................................................ 5
Getting Started: Assessing Your Career Situation ........................................................................................ 6
Career Assessment ........................................................................................................................................ 7
Occupational Research ................................................................................................................................. 8
College Central – Career Management System .......................................................................................... 10
Tips for Resume Writing ............................................................................................................................. 11
Resume Action Verbs .................................................................................................................................. 12
Resume Building/Skill Words ...................................................................................................................... 12
Types of Resumes ....................................................................................................................................... 13
Sample Functional Style .............................................................................................................................. 14
Sample Chronological Style ......................................................................................................................... 15
Sample Combination Style .......................................................................................................................... 16
Additional Example Resumes ...................................................................................................................... 17
References .................................................................................................................................................. 19
Cover Letters ............................................................................................................................................... 20
Cover Letter Format for Hard Copies and Electronic Letters ...................................................................... 21
Sample Cover Letter #1 ............................................................................................................................... 22
Sample Cover Letter #2 ............................................................................................................................... 23
Online Image ............................................................................................................................................... 24
Interviewing Skills ....................................................................................................................................... 25
Dress for Success ......................................................................................................................................... 26
During and After the Interview ................................................................................................................... 27
Sample Interview Questions ....................................................................................................................... 28
Illegal Interview Questions ......................................................................................................................... 30
Tips for Evaluating Job Postings .................................................................................................................. 31
Resume Storage/Referrals .......................................................................................................................... 31
Job Search Checklist .................................................................................................................................... 32
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Career Services Staff
Raleigh County Campus—Beaver Carrie Culicerto, Career Counselor 304-929-5028 [email protected]
Online Career Resources Office of Career Services on My.NewRiver.edu
Information regarding career planning, resume writing, interviewing skills, and more!
Links to websites providing free career resources.
Login to My.NewRiver.edu and select “Career Services” under the “Student Resources” tab.
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What is career planning? Career planning is the process of gaining education and experience, setting goals, and creating a
plan to assist you in making choices in managing your personal and work life. Career planning is
a lifelong process.
Career planning can help you prepare to:
Enter the workforce
Plan for education
Deal with changes in the workplace
Plan to upgrade or maintain your skills
Plan for career advancement
Career Planning Process Phase One—Develop Career Awareness
Meet with your academic advisor to discuss your program of study.
Improve your understanding of your career interests, natural abilities, and work values.
Visit the Office of Career Services or your campus Student Success Center to set up your career planning account and take the Kuder Journey career assessments. Discuss your results with an Educational Counselor.
Register with College Central, New River CTC’s online job board.
Phase Two—Explore and Gain Experience
Talk with a professional in your chosen field.
Gather occupation information such as credentials required, expected job growth, and salary expectations.
Attend career related workshops on resume writing, effective job searches, interviewing skills, and your online image.
Meet with Career Services to review your resume.
Obtain career-related experience through a part-time job, summer employment, internship or volunteer experience.
Phase Three—Job Search
Meet with your advisor to discuss your progress towards completing your degree program.
Attend job search events such as job/career fairs and on campus employer visits.
Schedule a mock interview with the Office of Career Services.
Create an online profile on Linkedin.com and monitor privacy settings on other social media accounts.
Network with individuals that can assist you with your job search.
Update your resume on College Central, New River CTC’s online job board.
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Getting Started: Assessing Your Career Situation
Characteristic Strength Challenge
Personal Circumstances
Transportation
Food and housing
Medical/dental care
Child care
Social Support
Supportive family
Supportive friends
Career Management Skills
Self-Awareness (personality, interests, values, and skills)
Long-term goals
Occupational information
Educational information
Resume
Interviewing Skills
Employability Factors
Ability to relocate
Flexible work hours
Work history
Appearance/clothing
Punctuality
Worked as a member of a team
Worked independently
Follows directions
Willing to learn new things
Good communication skills (writing and/or verbal)
My top strengths Areas I need to improve
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Career Assessment The Office of Career Services provides a free career assessment to all
students. This assessment will help you discover your career interests,
abilities and work values.
REGISTRATION & LOGIN INSTRUCTIONS
Registration
Go to www.kuderjourney.com and select new users register here.
Select, Student, choose your college level from the drop-down menu, and click
Continue.
Create a unique user name and password. We suggest you use your email address as
your user name. Write down your user name and password in the space below for your
records.
User Name
Password
Enter the activation code. Visit Career Services or your campus Student Success Center
for activation code.
Activation Code:
Be sure to check the box next to “I have read and agree to the terms and conditions of use.”
Click Create Account to complete the process.
Logging In To re-enter your account, go to www.kuderjourney.com, select Log In, and enter your
user name and password.
TAKING THE ASSESSMENTS Click on Assessments in the top navigation menu.
Select Take an Assessment.
Read all instructions prior to starting the assessment. Once you have completed all of the assessments, use your results to explore various
occupations and majors.
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Occupational Research Directions: Use information located in the Kuder Journey career planning system to answer
these questions about a career of your choice.
Name: ___________________________ Date: ______________________________ Name of Occupation: ________________________________________________________________________ 1. Description of the occupation including primary duties and responsibilities.
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________ 2. What are the education and training requirements?
High School Graduation
Up to two years of education beyond high school
An Associate degree
A Bachelor’s degree
An advanced degree
Other: _________________________________________
3. Are there any special qualifications such as licensing or certifications?
______________________________________________________________________________________________________________________________________ 4. What is the average wage or salary for this occupation?
National _______________ West Virginia _________________
5. What is the employment outlook for this occupation?
____________________________________________________________________________________________________________________________________ 6. List the places where people in this occupation might work.
______________________________________________________________________________________________________________________________________________________________________________________________________
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7. List other occupations that are similar or related.
______________________________________________________________________________________________________________________________________________________________________________________________________
8. Is this occupation available in your area? List companies or other places of employment in southern West Virginia in which this occupation is located.
______________________________________________________________________________________________________________________________________________________________________________________________________ 10. What subjects or courses would help you to prepare for this occupation?
______________________________________________________________________________________________________________________________________________________________________________________________________ 11. Does this occupation deal mainly with people, data, things or ideas?
____________________________________________________________________________________________________________________________________ 13. This occupation interests you because:
______________________________________________________________________________________________________________________________________________________________________________________________________ 14. Work Values
Innovation
Workplace
Prestige
Accomplishment
Income
15. Notes
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
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College Central – Career Management System
STUDENT REGISTRATION INSTRUCTIONS www.collegecentral.com/newriver
All students are preregistered in College Central, New River CTC’s online job board and career management site. To access your account:
Go to www.collegecentral.com/newriver
Click the "Students" icon
Click the "Forgot your Password?" link next to the Password field
Enter your Student ID number (nine digit number) in the Access ID field
Enter your New River email address in the Email Address field
Click the Find Registration button, enter a new password in both fields, and click the Submit button.
You will be logged in to your account where you must complete a short registration form. Once you have submitted the form, you will be able to access our services.
JOB SEARCH
From your homepage, select Search for Jobs/Opportunities Posted to My School, enter criteria specific to the type of job you are seeking, and then Begin Search. You may also Search for Jobs in CCN’s Jobs Central, our national jobs database.
Note: When conducting a job search using CCN, be aware that by selecting several search criteria you are narrowing your search. It is a good idea to conduct a focused search, but also try searching different criteria.
Your personal Job Agent runs every day and opportunities that might match your qualifications are prominently displayed.
Review the Career Advice Video Library to get additional job search tips and company info.
RESUME ENTRY
Resume Upload is on your homepage, in the Manage My Resume section.
Acceptable formats are listed. If you do not upload a resume, employers will not be able to find you when they search for candidates and you may miss out on opportunities.
When a new resume is uploaded it takes the place of the current resume. Resumes that have not been updated in 18 months will be purged from the database.
Career Services approves all uploaded resumes. You can visit the Web site 24/7. To login, after selecting the Student icon from the homepage, select Login at Student Central on the next screen. Enter your Access ID and Password. It is imperative to keep your info updated.
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Tips for Resume Writing All resume styles include the following sections:
Education
Experience
Skills Most resumes include employment information from the last 5-10 years. Preferred Fonts: Times New Roman, Arial, Calibri, Garamond, and Georgia. No fancy fonts or colors. Font Size: No smaller than 10 pt. and no larger than 12 pt. Headings can be up to 14 pt. Name can be as large as 25 pt. Margins: Typically one inch or half inch. Length: Typically one to two pages (varies by industry and level of experience). If using two pages make sure the second page is labeled with your name. Do not include the following on your resume:
Personal information such as marital status, religious beliefs, children, etc.
Salary history.
Names, addresses, and phone numbers of past supervisors.
Dated hobbies such as played on high school basketball team.
Names of references—this is a separate document.
High school IF you are in college or have a college degree.
Make a list of previous employers from the last 5-10 years. Include
address, phone number, supervisor’s name, and dates of employment.
You may be required to supply a prospective employer this information
even if it does not appear on your resume.
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Resume Action Verbs Accelerated Accomplished Achieved Adapted Administered Analyzed Approved Built Coordinated Conducted Completed Created Delegated Developed Demonstrated Designed Directed
Effected Eliminated Established Evaluated Expanded Facilitated Generated Guided Increased Influenced Implemented Initiated Instructed Interpreted Improved Launched Lectured
Led Maintained Managed Mastered Motivated Operated Originated Organized Participated Performed Planned Pinpointed Programmed Proposed Provided Recommended Record
Reduced Reinforced Reorganized Revamped Revised Reviewed Scheduled Simplified Set up Solved Structured Streamlined Supervised Taught Trained Translated Utilized
Resume Building/Skill Words Ability Academic Actively Adaptive Administrative Analytical Capability Capable Competence Competent Complete Completely Consistent Contributions
Cooperative Creative Dedicated Dependable Developing Effectiveness Efficient Enlarging Equipped Evident Executive Experienced Increasing Independent
Innovative Knowledge Logical Major Management Open-minded Performance Pertinent Positive Potential Preference Productive Proficient Profitable
Proven Qualified Repeatedly Resourceful Responsible Significant Specialist Substantial Successful Tactful Technical Thorough Versatile Vigorous
Tip: Using the same language
used in the employment ad will
get you noticed faster!
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Types of Resumes
FUNCTIONAL (Emphasizes SKILLS)
Focuses on transferable skills
Use to downplay work gaps
For career changers
Skills have been acquired through volunteer activities
Re-entering the work force or changing careers
New college graduate/entry level candidates without much work history
CHRONOLOGICAL (Emphasizes EXPERIENCE)
Job target is clear
The next job is the logical progression in your career
Works well for healthcare, business, and science fields
Focus is on related experience
Works well for prospective employees with continuous employment showing career progression in their field
COMBINATION (Emphasizes SKILLS & EXPERIENCES)
Emphasizes skills and competencies; including dates of employment
How the resume is combined depends on specific experience and career field
Combines the best elements of the chronological and functional formats RESUME TEMPLATES The Office of Career Services does not recommend using resume template programs such as the ones provided in Microsoft Word and Publisher. While the template may appear to be an easy option to format your resume, it can be very difficult to manipulate should you ever need to change or update the document. We suggest that you use a blank Microsoft Word document to create your resume. If you need assistance with formatting and fonts, please make an appointment and bring an electronic copy of your resume.
Tip: Most HR managers and
recruiters prefer chronological
resume styles!
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Sample Functional Style
Ernie Employment 100 Harper Road
Beckley, WV 25801 (111) 222-3333; [email protected]
OBJECTIVE An entry-level position as Sales Coordinator for Beckley Motor Speedway. SUMMARY
Successfully planned and implemented events on college campus as member of Student Government
Extensive practical hands-on experience as intern at a local bank
Motivated and enthusiastic about developing good relations with clients RELATED SKILLS SALES & NEW ACCOUNT DEVELOPMENT
Increased participation of on campus events by 50%
Assisted bank representatives in acquiring new business accounts
Knowledgeable in developing sales contracts CUSTOMER SERVICE
Greet, transfer, and hold calls
Manage upset customers, conflicts, and challenging situations
Deliver outstanding service, exceed expectations, and build long-term loyalty
Ability to work in teams and in a self-directed environment MARKETING
Organized and styled merchandise for effective presentations
Created marketing campaign for student organizations on Beckley campus
Assisted with creating publicity materials for realtor open houses EXPERIENCE Intern, Your Bank, Beckley, WV January 2011-Present Office Assistant, Selling Your House Realtors, Beckley, WV July 2008-May 2010 ACTIVITES
President of Student Government Association, New River Community and Technical College—Beckley Campus
Member, Phi Theta Kappa, New River Community and Technical College—Beckley Campus EDUCATION New River Community and Technical College, Beckley, WV
Associate in Applied Science in General Business, May 2011
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Sample Chronological Style
Jessie Job 123 Elm Street
Lewisburg, WV 24901 304-111-2222; [email protected]
SUMMARY OF SKILLS
Excellent knowledge of clerical and computer skills
Exceptionally good demonstration skills and communication skills both verbally and written.
Great customer service and interpersonal skills.
Exceptional ability to carry out the instructions verbally, written, and diagrammatically. EXPERIENCE Medical Assistant Beckley VA Medical Clinic, Beckley, WV January 2011-present
Responsible for measuring patient signs such as temperature, pulse rate, weight, height, blood pressure, etc. and interviewing them and recording their information.
Gave treatment and injections to patients and performed the routine tests in laboratory.
Responsible for keeping records like x-ray reports and scheduling appointments, receiving bills, etc.
Maintained data of patients and office on the computer and kept records, billing, transactions, books, etc.
Responsible for sterilizing and cleaning instruments and preparation of the treatment rooms for patients.
Medical Assistant Practicum Good Nursing Home, Lewisburg, WV January 2009-May 2010
Assisted with care of the treatment rooms, records of the office and patients, instruments, etc.
Performed routine procedures, such as checking pulse rate and blood pressure, and giving injections
Processed bill payments Student Worker, Student Services New River Community and Technical College, Lewisburg, WV August 2008—May 2010
Assisted professional staff with clerical work such filing, making copies, etc.
Directed students and visitors to appropriate departments and offices
EDUCATION New River Community and Technical College, Beckley, WV
Associate in Applied Science in Medical Assisting, May 2010 VOLUNTEER EXPERIENCE
Volunteer, Greenbrier County Public Library COMPUTER SKILLS
Proficient in Microsoft Office Suite
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Sample Combination Style
Harry Hire 123 Main Street., Summersville, WV 26651 304-222-8888; [email protected]
Educational Qualification: Associate in Applied Science in Mechatronics, May 2012 (GPA: 3.8/4.0) New River Community and Technical College, Beckley, WV Relevant Course Work:
AC/DC Circuits, Programmable Logic Control, Industrial Safety/Project Management, Flexible Manufacturing
Summary of Professional Experience and Skills:
Knowledgeable in installation, troubleshooting and maintenance of electromechanical equipment and manufacturing machinery.
Exceptional ability develop process improvement of manufacturing systems or repair and maintenance.
Able to work as an independent contractor or as an employee.
Expert in reading blueprints related to installation. Experience: New River Community and Technical College, Advanced Technology Center, Ghent, WV Maintenance Assistant, 10/2010-5/2012
Assisted maintenance department with outdoor and indoor facility maintenance
Helped remove snow in winter and cut grass in summer
Delivered items to various college offices and performed light janitorial duties
John’s HVAC Business, Summersville, WV HVAC Assistant, 2/2006-8/2010
Assisted with the installation of programmed power management control systems
Installation and troubleshooting of hooded HVAC systems
Maintained different equipment in good condition such as nitrogen, vacuum and hydraulic lines, and compressed air
Maintained tools and equipment in company vehicle IT Skills:
Microsoft Word, Excel, and PowerPoint
Completed Adobe Photoshop course Honors:
Dean’s List, New River Community and Technical College
Phi Theta Kappa (Honorary Society)
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Additional Example Resumes
Larry Lineman 1 Odd Road
Ghent, WV 25843 304-111-2222; [email protected]
SUMMARY OF SKILLS 5+ years experience as general laborer
Certified to operate aerial lifts, line trucks, and other heavy equipment
Knowledgeable in installing new wire or maintaining old wire; maintaining or repairing overhead
distribution or transmission lines
Practiced in climbing wooden power poles and working on high voltage power lines
Knowledge of methods, material and tools used in the construction, maintenance and repair of an
overhead/underground transmission, distribution and substation electrical system
Excellent customer services skills; experienced interacting with customers
Ability to work in a team environment
Work Experience Self-Employed, Snow Removal/Landscaping—Raleigh County, WV 1/2012—Present
Snow removal for clients including private homes and businesses, light landscaping including mowing
grass, removing trees, etc.
Laborer, ABC Construction—Beckley, WV 3/2008—12/2011
Performed general duties under Construction Manager including light carpentry, basic electrical and plumbing, and painting.
Cashier & Stocker, Kroger—Beckley, WV 4/2007—2/2008
Ran cash register and assisted customers. Stocked items.
Education New River Community and Technical College, Ghent, WV
Certificate in Electrical Distribution Engineering Technology, Expected: May 2015 Woodrow Wilson High School, Beckley, WV
Diploma, May 2007
Certifications & Licenses CDL and Heavy Equipment
CPR/First Aid
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Wendy Welding 1 Odd Road
Ghent, WV 25843 304-111-2222; [email protected]
SUMMARY OF SKILLS Knowledgeable of machines and tools including their designs, uses, repair, and maintenance.
Practiced in technical skills, machine operations, and equipment processes.
Knowledge of design techniques, tools, and principals involved in production of precision technical
plans, blueprints, drawings, and models.
Careful about detail and thorough in completing work tasks.
Excellent customer service including customer needs assessment, meeting quality standards for
services, and evaluation of customer satisfaction.
Ability to work in a team environment.
Work Experience Self-Employed, Snow Removal/Landscaping—Raleigh County, WV 1/2012—Present
Snow removal for clients including private homes and businesses, light landscaping including mowing
grass, removing trees, etc.
Laborer, ABC Construction—Beckley, WV 3/2008—12/2011
Performed general duties under Construction Manager including light carpentry, basic electrical and plumbing, and painting.
Cashier & Stocker, Kroger—Beckley, WV 4/2007—2/2008
Ran cash register and assisted customers. Stocked items.
Education New River Community and Technical College, Ghent, WV
Associate of Applied Science in Welding Technology, Expected: May 2015 Shady Spring High School, Shady Spring, WV
Diploma, May 2007
Certifications & Licenses TIG Welding
MIG Welding
Pipe Welding and Pipe Fitting
Physical Plant Welding Technician
CPR/First Aid
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References
When applying for a job you may be asked by the prospective employer to provide a list of individuals who will serve as references. The purpose of the reference is for the employer to speak with someone who has worked with you in a professional capacity. Depending on the type of employer and position, the application for the job may require either a list of references (i.e. contact information) or an actual letter from references. A professional reference will be asked about your work ethic, knowledge of field, general mood, ability to handle stress, leadership skills, etc. Reference conversations and letters are confidential. Never post reference information to an online job board such as Monster, CareerBuilder, etc.
REFERENCE LIST
Use individuals who know you in a professional capacity (i.e. professors, academic advisor, internship supervisors, past supervisors, etc.).
Only include the amount of references requested by the employer (typically 3-5).
Always ask references before submitting their names with an application.
Include all of the following contact information for each reference: o Name, Title o Organization/Business o Address o Phone Number o Email
REFERENCE LETTERS
Use individuals who know you in a professional capacity.
Make sure to give the reference plenty of time to write the reference letter (typically two weeks’ notice).
Be sure to give the reference information as to what should be included in the letter (if applicable) and where the letter should be sent (via email or mail).
PERSONAL REFERENCES
Some positions such as clergy or child care providers may require personal references. These references are more to attest to your values and morals. Good personal references include your religious leader (i.e. pastor, rabbi, priest, etc.), neighbors, or friends. Family members should not be included in personal references.
TIP: Send your references a copy of your
resume via email when you begin to apply
for jobs. This will give the reference more
information about your experience,
education, and qualifications.
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Cover Letters
PURPOSE OF COVER LETTER
To introduce yourself to an employer and to formally apply for a position
To demonstrate you meet the requirements for a position
Used as a marketing tool to address the specific needs of the employer
Used to personalize your resume and explain any employment gaps
Often your first form of communication with an employer—use it to showcase your writing skills
KEY POINTS TO REMEMBER WHEN WRITING A COVER LETTER
Always address your cover letter to a specific person or position.
Inform the employer of the exact job that you are applying for and where you found out about the job.
Show the employer that you know something about the company and how you can contribute to the organization.
Relate your experiences to the job (this should be in addition to what appears on your resume).
This is an opportunity to explain any experience or gaps in your resume.
Be concise in your writing. Your writing should flow with no spelling, typing, or grammatical errors.
Be sure to use the same font as your resume.
Let the employer know that you will be following up with the company.
Do not send photocopies of your cover letter. Every letter should be an original and placed on the same paper as your resume.
SALUATION Simple rules to follow when writing your professional correspondence:
Whenever a name is given, use the name rather than a generic “Dear Hiring Manager.”
If you know the person holds a doctorate, use the salutation “Dr.”
If you know the person is a woman, but you don’t know whether or not she holds a doctorate, use the salutation “Ms.”
Do not ever use Miss or Mrs. in business correspondence unless you know beyond a doubt that the person prefers that salutation.
If you know the person is a man, but you don’t know whether or not he holds a doctorate, use the salutation “Mr.”
If you don’t know the gender of the person, use both the first and last names. Why? Many names such as Lynn, Kelly, Jamie, and Morgan can be used for both men and woman.
If you have no name to address your correspondence to, and you’ve tried without success to find one, address the letter to a specific title such as “Dear Human Resources Director” or “Dear Internship Coordinator.”
Never use generic salutations such as “To Whom it May Concern” or “Dear Sir or Madam.”
TIP: Neglecting to send a
cover letter can eliminate
your resume from the review
process. Always send a cover
letter, even if it is not
requested.
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Cover Letter Format for Hard Copies and Electronic Letters Your Address Telephone Number Email Address Date Name Title Company Name Address Dear Mr./Ms./Dr.: Opening Paragraph (one paragraph): State your reason for writing. Be sure to include the name of the position to which you are applying and where you learned of the position. If you were referred by a specific person (or Career Services) include that here. Also, indicate something personal regarding your application such you just completed your degree. Body of Letter (one –two paragraphs): This is your sales pitch! Be original—employers know when someone has copied and pasted a generic cover letter. Take this opportunity to connect your experiences to the position. Use words from the employment ad in describing your work. Additionally, in this section you can explain any gaps in your resume or employment history. Closing Paragraph (one paragraph): Confirm when you’ll follow up. Inform the employer that you would like the opportunity to interview for the position. Express your appreciation for their consideration of your application. Sincerely, (Handwritten Signature—always remember to sign if sending a hard copy!) Your typed name Enclosure(s) *Do not let the letter go over one page in length. And be sure to make every letter individualized to the job!
Tip: Save your cover
letter and resume as a
PDF file when emailing
to an employer.
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Sample Cover Letter #1 123 Front Avenue, Summersville, WV 26651 304-123-8888 October 21, 2011 Mr. Larry Lawyer, ABCD Law Office 123 Main Street Beckley, WV 25801 Dear Mr. Lawyer: This letter is in reference to the legal office assistant position that was listed through New River Community and Technical College’s Career Services Office. I am excited about ABCD Law Office's recent growth, and I am confident that my skills and qualifications will benefit your organization. I recently graduated from New River CTC with a Certificate of Applied Science in Legal Office Assistant. The position of legal office assistant will allow me to utilize my research and writing skills. I have a tremendous capacity to undertake research and report findings in a clear and concise manner. I work well under pressure, and I have been involved in many group projects. My work experiences have taught me that one must be prepared to work beyond the typical forty-hour week to achieve success. I am willing and able to do so for ABCD Law Offices. Your consideration of my credentials would be greatly appreciated. I will call you next week to confirm your receipt of this letter and enclosed resume. Please feel free to contact me if you require additional information to support my candidacy. Sincerely, Lisa Legal Enclosure(s)
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Sample Cover Letter #2
555 Oaks Ave. Princeton, WV 24704
August 12, 2011
Ms. Rita Restaurant Regional Manager, Restaurant World 111 Chef Avenue Princeton, WV 24704
Dear Ms. Restaurant:
Upon learning of the expansion of Restaurant World, I submit my resume for your consideration. A mutual acquaintance, Caring Chef, indicated to me that you are interested in hiring managers with proven organizational abilities, a willingness to learn, and a high level of commitment to the company’s goals. I have these qualifications and am excited about the prospect of working for a dynamic and growing restaurant franchise.
With three years experience working in restaurant management and a recent Associate of Applied Science degree in Hospitality and Tourism Management, I have obtained the skills and knowledge required to succeed at Restaurant World. My business management experience coupled with my educational qualifications make me a uniquely qualified candidate. In my previous position, I led our team in winning “Restaurant of the Year” for two consecutive years. We also maintained the lowest employee turnover rate and increased sales by 25%.
I look forward to meeting you, learning more about your expansion in this area, and discussing my qualifications with you at your earliest convenience. I can be reached at 304-555-3456.
Sincerely,
Mike Manager Enclosure
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Online Image Your online image is becoming increasingly important when looking for and maintaining employment. There
are a lot of benefits to social networking sites—they are an easy way to build contacts, maintain professional
references, and look for jobs. However, individuals must also be wary of private information posted online.
We suggest that you “Google” yourself to see what information comes up in an online search of your name.
DID YOU KNOW?
79% of hiring managers and job recruiters surveyed said they reviewed online information about job
applicants.
70% of hiring managers say that they have rejected candidates based on what they found online.
Source: National Association of Colleges and Employers
EMAIL ADDRESSES
Your email address says a lot about you!
Do not include words such as sports teams, mom, dad, hottie, crazy, etc.
Use your name in the address, if possible.
Use your New River CTC email account or create a free professional email account at one of the follow websites: www.gmail.com, www.yahoo.com, www.hotmail.com
SOCIAL NETWORKING SITES
Make sure your profile photo (and cover photo on Facebook) is a professional looking photo. You
should be the only individual in the picture.
Check privacy settings. We suggest that you do not have a public profile during your job search.
Remove unwanted photos and comments.
Monitor your Facebook wall and your Twitter feed. Remove any unwanted comments or tags. Never complain
about a current employer using a social networking site.
Linkedin is a professional networking site that allows you to create
an online profile of your professional experiences.
Free way to put resume online.
Easy way to find local, national, and multi-national companies.
Maintain professional networking contacts.
Keep business connections separate from personal.
Tip: When posting to a
social networking site, ask
yourself…Would I want my
mother or grandmother to
see this comment/picture?
Would I hire this person? If
the answer is no, then
don’t post the
picture/comment to the
site.
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Interviewing Skills Congratulations on securing an interview! This is an exciting time. The following pages will outline how to prepare, perform, handle, and follow-up an interview. Also, make sure to schedule a practice interview with the Office of Career Services. Practice makes perfect!
SUCCESSFUL INTERVIEW TRAITS
Arrive on time.
Introduce yourself in a courteous manner.
Read company materials while you wait.
Have a firm handshake.
Listen to full question before responding.
Use body language to show interest.
Smile, nod, and give nonverbal feedback to the interviewer.
Ask about the next step in the process.
Thank the interviewer.
Write a thank-you letter to interviewer or search committee.
PREPARING FOR THE INTERVIEW Learn about the company and its operation. You'll impress the interviewer if it is obvious you've done some research. It will also help you develop good answers to the interviewer's questions. Information you should know about the company prior to your interview:
Organizational structure
Name of the interviewer
Divisions/departments that interest you
Products/Services
Size of company
How long have they been in business
Types of clients
Growth in the past and future potential
Job description & job title
New products and services they are developing
Geographic location of home office, branches, stores Prepare answers to typical interview questions. Study and practice your answers.
Memorize the name of the person who will interview you. Nothing could be more embarrassing than forgetting their name or calling them by the wrong name!
Decide what you will wear. Be sure your outfit is ready to go.
Find out exactly where you are going, where to park, and how long it will take to get there. If you are traveling in an unfamiliar city, it is a wise idea to do a dry run prior to your interview time. Drive to the business, park, find the office, and time how long all this takes. This will alleviate any undue stress the day of the interview.
Get a good night's sleep.
Don’t eat spicy food or drink too much alcohol the night before your interview.
The morning of your interview, eat a good breakfast, and don’t overload on coffee.
Arrive 15 minutes early. This not only shows that you are prompt it also gives you a chance to gain your composure. Be friendly to the receptionist/secretary....they often are asked their opinion!
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Dress for Success
WOMEN • Navy or black suit, solid blouse • Suit in solid colors, printed blouse • Straight dress with jacket, solid colors • Skirts should be knee length • Trousers should be pressed • Wear polished, low heeled shoes • Minimal accessories • Hosiery - appropriate color, no holes • Don’t wear anything too tight or revealing
MEN
• Business suit, dark colors (blues, grays, browns), white shirt • Suit with solid shirt • 2-piece suit, lighter colors, striped shirt • Tie should be solid or basic pattern—no cartoon characters, sports teams, flamboyant patterns or
colors • Button your jacket when you stand • Wear shined, clean dress shoes • Socks-appropriate color, no holes, long length
PERSONAL HYGIENE
• Nicely styled hair—no showy colors or highlights • Natural, clean looking face/makeup • For men—freshly shaven is best • Cover-up large tattoos • Clean your fingernails • Skip the clunky jewelry • Press your clothes • Avoid strong perfumes or colognes • Avoid cigarettes
TECHNICAL FIELDS MEN
Dress slacks or khakis
Collared shirt
Clean boots or loafers WOMEN
Dress slacks, skirt or dress
Sweater, solid color blouse, cardigans
Clean dress flats or low heels
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During and After the Interview DURING
Offer your hand, and give a firm handshake, a pleasant smile, and a positive confident attitude.
Be comfortable. Take a seat facing the interviewer, however, slightly off center. Be sure you are not facing into direct sunlight or some other uncomfortable situation.
Avoid nervous mannerisms. Pay attention to nervous mannerisms you might have such as clicking your pen, jingling change in your pocket, twisting your hair, biting your nails.
Speak clearly. Use good grammar and a friendly tone. Never answer just "yes" or "no" to a question. Always clarify and expand on your answers.
Be positive and enthusiastic. You want to outshine all other candidates so "turn it on" during the interview! No matter how sterling your credentials are, you won't be hired if the interviewer isn't sold.
Never whine or complain about past employers, jobs, classes, etc.
Do ask thoughtful questions. Always ask a question!
Don't ask about salary and benefits. They can be discussed when the company is definitely interested in you!
Be sure to find out the next step. Ask the interviewer when the decision will be made, when you can expect to hear from them. This way you won't be left hanging.
AFTER
Say thanks. The next day write the interviewer a brief note reiterating your interest in the job. Spell his or her name correctly!
Follow up. If you haven't heard from the interviewer within the time frame indicated at the close of the interview, call them to relay a polite reminder that you're still interested in the job. Ask when they plan to make a hiring decision.
If you are hired … report your offer to the Career Services Office and accept the position if you feel it is a good fit.
If you aren't hired ... if you continue to be interested in the company, it pays to keep in touch with the interviewer. Often, through persistence, you may be offered a position at a later date.
Chin Up. Gear up for your next interview. After all, the more interviews you tackle, the more polished you become. You may want to contact the interviewer who rejected you and see if you can get any pointers on what to improve before your next interview.
Tip: When the company schedules your
interview, ask about the interview format.
Will just one individual interview you? Or
will you have a committee style interview?
This will help you prepare.
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Sample Interview Questions SAMPLE QUESTIONS TO ASK THE INTERVIEWER
What are the company's greatest strengths?
Who will I report to?
Could you give some examples of projects I would be working on?
How much travel is involved?
Will relocation be required?
What kind of assignments could I expect in the first 6 months?
What products (or services or stores) are in the development stage?
Is this a new position or will I be replacing someone?
What is the largest single problem facing your company now?
What qualities are you looking for in a candidate?
What characteristics do successful employees in your company share?
Is there a lot of team work?
What growth areas do you foresee?
Will I be encouraged to attend professional conferences?
Could you describe your training program?
How frequently are performance appraisals done?
How do you feel about the company?
Could you describe possible advancements within the company?
What is the next step in the interview process?
What is the company's management philosophy?
What would a typical day be like?
Is this job a result of increased growth or expansion?
COMMON INTERVIEW QUESTIONS
Tell me about yourself.
What are the responsibilities of your current or previous position?
What do you know about this industry?
What do you know about our company?
How long will it take for you to make a significant contribution?
What is your most significant accomplishment?
Why did you leave your last job?
Why do you think you would like to work for our company?
If it were your first day, what would you say to the associates you will be working with?
What have you done to overcome major obstacles in your life?
Are you willing to relocate?
How would you describe your work style?
Why do you think we should hire you for this job?
How do you define success?
What was the last book you read?
What area of this job would you find most difficult?
What leadership/supervisory roles have you held?
What is your weakness?
What is your strength?
What accomplishments are you most proud of?
What has been your greatest crisis, how did you solve it?
What person has had the greatest influence on you, why?
What do you like best about your job/school? What do you like least?
How has college prepared you for this career?
Describe your ideal job.
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Why did you choose this particular field of work?
What have you done that shows initiative?
In what areas of the job would you expect to be most successful....least?
What do you see yourself doing in 5 or 10 years?
What are your salary requirements?
What frustrates you?
Describe a situation with an irate customer and how you handled it?
What aspect of this job do you consider most crucial?
What are your long range career objectives, and how do you plan to achieve them?
How do you think a friend would describe you?
What motivates you?
How many hours a week do you need to work to get the job done?
How do you work under pressure?
What two or three things are most important to you in your job?
Tell me about other jobs you've had. In hindsight, how could you have improved your performance?
What makes a good supervisor?
What skills do you want to improve?
So, tell me a little about yourself… Create a 30-second commercial…aka the Elevator Speech Potential topics to include:
Geographic origins
Reason for choosing field
Educational background
2 or 3 strengths related to position
Specific expertise and accomplishments
How you can contribute to the company
Identify your career goals
Speak clearly and honestly
Sample 30-second commercial for career/job fair Hello! My name is Holly Hospitality, and I will be graduating this May from New River Community and Technical College with a degree in Hospitality and Tourism Management. I’ve volunteered part-time over the past few years at Babcock State Park, and I’m especially interested in combining what I’ve learned in my major with the community service I’ve completed outside of class. I’m in the process of searching for a position and an organization where I can make a difference. Can I have your card to follow-up with you later on this week?
Tip: Ask the interviewers if there will be
any pre-employment testing prior to the
interview. Many employers give
prospective employees skill assessments
in addition to drug screenings.
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Illegal Interview Questions INQUIRY AREA APPROPRIATE INAPPROPRIATE
Age Questions about age are only permitted if it is necessary to ensure that a person is legally old enough to do the job.
Questions about age, dates of attending school, dates of military service, requests for birth certificate.
Address What is your address? Examples: Do you own or rent your home? How long have you lived at your current address?
Arrest Record May ask about arrests or pending charges if they are substantially related to the job.
Questions about arrests or pending charges for jobs other than those that are substantially related to the particular job.
Convictions May ask about convictions if they are substantially related to the job. May let applicants know that policy requires a background check prior to hire.
Questions about convictions that are not substantially related to the job.
Citizenship/ National Origin
May ask about legal authorization to work in the specific position if all applicants are asked.
Examples: Are you a US citizen? Where were you born? Where were your parents born? Are you an American? What kind of name is that?
Credit Rating or Garnishments
Only if the job requires significant financial responsibility or access to cash or funds. In most cases, no question is acceptable.
Questions about credit ratings since they have little or no relations to job performance.
Disability Are you able to perform the essential functions of this job – with or without accommodations? Questions about knowledge of skills necessary to perform the job requirements.
Example: Do you have a disability? What is the nature of severity of your disability?
Education Inquiries about degrees or equivalent experiences that are related to the job being applied for.
Questions about education that are not related to the job being applied for.
Family/Marital Status
Whether an applicant can meet work schedules or job requirements. If asking, should ask all applicants.
Any inquiry about marital status: married, single, separated, divorced, and engaged; children; pregnancy or child care plans.
Health None Example: How is your (or your family’s) health?
Military Type of education and experience in service as it relates to a particular job.
Type of discharge or registration status.
Name May ask current legal name. “Is additional information, such as a different name or nickname necessary in order to check job references?”
Questions about national origin, ancestry, or prior marital status.
Organizations Inquiries about professional organizations related to the position.
Inquiries about organizations that might indicate race, sex, religion or national origin.
Race or Appearance
None Comments about complexion, color, height, or weight.
Religion Describe the work schedule and ask whether applicant can work that schedule. If asking, should ask of all applicants.
Inquiries on religious preferences, affiliations, or denominations.
Sexual Orientation
None Inquiries about sexual orientation. Inquiries revealing stereotypes for certain sexual orientation (i.e. why do you wear an earring?)
Work Experience Applicants’ previous employment experience. Questions about sick leave use or worker’s compensation claims in previous jobs.
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Tips for Evaluating Job Postings
The Office of Career Services aims to facilitate the relationship between students (and alumni) and employers by posting job opportunities. Career Services tries its best to verify the authenticity of employers and job postings; however, we are unable to thoroughly research every listing posted with the office.
In any situation when evaluating a job listing you should be cautious if a company asks you to do any of the following:
Deposit a check or money order into a personal account
Give the organization your credit card or bank account numbers
Provide copies of your personal documents or a photo of yourself
Be wary of any organization that it is difficult to find an address or contact person. Also, be cautious if the contact is from an email address where the domain name is from a free web email service such as @hotmail.com, @gmail.com, or @yahoo.com.
You can also check with the Better Business Bureau to verify the business.
Resume Storage/Referrals The Family Educational Rights and Privacy Act Regulations (FERPA) require colleges to maintain confidentiality
of student records. Students seeking job/resume referrals from the Office of Career Services must register on
College Central, career management system and designate that they wish to receive resume referrals from the
Office of Career Services. Students may revoke this privilege at any time. Resumes may be stored on College
Central for 18 months. Students may use the Career Portfolio component of College Central to maintain other
career related documents such as letters of recommendation, projects, etc. The Office of Career Services does
not keep or maintain paper records of student resumes or letters of recommendation.
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Job Search Checklist
Update resume and cover letter.
Schedule an appointment for a resume review.
Make changes/corrections to resume and cover letter.
Make a list of references (3-5).
Obtain a copy of your college transcript.
Contact references and ask if you may use them as a reference. Obtain contact information.
Begin searching employment ads (newspaper, online and in Career Services).
Attend networking events.
Let friends and family know that you are looking for employment.
Establish a professional profile online at www.linkedin.com.
Schedule a mock interview with Career Services.
Obtain professional business attire for interviews.
Keep log of all jobs applied to and expensed incurred throughout the process.
Notify Career Services once you’ve been hired!
This publication was funded by a grant awarded by the US Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does
not necessarily reflect the official position of the US Department of Labor. The Department of Labor makes no guarantees warranties, or assurances of any kind, express or
implied with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness,
usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by
an individual for non-commercial purposes, is permissible. All other uses require the prior authorization of the copyright owner.
Career Services Guide by New River Community and Technical College as part of the WV Bridging the Gap Consortium is licensed under a Creative
Commons Attribution 4.0 International License.
Useful Websites Kuder Journey—Career Planning System www.kuderjourney.com College Central—New River’s Online Career Management System www.collegecentral.com/newriver College Foundation of West Virginia www.cfwv.com Indeed Job Search Agent www.indeed.com GI Jobs—Veterans Transition to Workforce www.gijobs.com Workforce West Virginia www.workforcewv.org O*Net OnLine—Occupational Information www.onetonline.org
