DIY Support? 5 Reasons You Need a Support Agreement

Andy Kucharski

@akucharski

@prometsource

DIY Support?

Support is as important as development in providing a superior user experience

Can you Do It Yourself?

Ask yourself these questions…

DIY Support?

1. Can you describe all functionality of your site in terms of your underlying code base?

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DIY Support?

2. Do you have a proper Dev environment where you can test changes to your site?

DIY Support?

3. Are you using, and are you comfortable with, source control?

Source: betterexplained.com

DIY Support?

4. Do you make regular backups of your database?

DIY Support

Do you have someone who knows, and can respond to server side issues?High load issues?Malicious attacks?Updating PHP?

DIY Support

Have you answered YES to ALL these questions?

If not, you are a candidate for Drupal managed support

Talk to us!