About DKM

Dynamic Knowledge Management

DKM allow you to visualize and collaborate relationships of your knowledge objects

Who are we?

EKON Modeling Software Systems Limited (EKON) is a software development and consultancy firm.

Our track record includes:

C4I developments for large scale security projects (international games, air-port security, and petrochemical site protection).

Development of large scale service center system for service representatives and agents.

Developed security risk assessment methodology and KPI for security and safety.

Participated in FP7 projects on safety, security, knowledge management.

Gap analysis, concept of operation development (CONOPS).

We work on leading edge technologies:

Software development in Microsoft .Net framework.

C# programming language.

NOSQL databases (MongoDB) & Big-data.

MVC Web applications framework.

Responsive web development for web & mobile.

MongoDB (enabling Big Data)

DKM

espen.kon@ekonm.com

DKM – Targets at…

Have multidisciplinary operations.

Require collation of knowledge of different sources (local and external).

Provide web access to project management personnel.

Need to communicate and provide visualization of the collated knowledge.

Require scalable, interoperable and maintainable capabilities as the organization evolves.

Need flexibility to meet evolving business demands.

Collaborate organization knowledge, like a social network of knowledge.

DKM is easy to use, leading to an intuitive and novel way of viewing information data. It is especially

suitable for organizations, which:

DKM - Benefits

Business intelligence.

Impact analysis of knowledge objects.

Enhance project and research stakeholder’s collaboration and coordination.

Enrich project management and research knowledge transfer.

Generate a more efficient collaborative flow of project and research knowledge.

Increase productivity and efficiency.

Provide aggregated qualitative and quantitative data.

Provide highly customizable knowledge management report.

Reduce costs.

DKM – State of the Art

DKM allows you to build a unique dynamic contextual knowledge model.

DKM is inspired by Internet of Things (IoT) architecture and uses semantic concepts.

DKM is a state-of-the-art system providing easy-to-grasp, dynamic "web of concepts".

DKM provides a graphical model visualization of project information.

DKM offers a state-of-the-art approach and a lightweight solution, which provides insight understanding of your project and research data.

DKM presents visualize knowledge from different perspectives for the greater comprehension of the information.

No need for IT expertise

Knowledge is always contextual

Time context Geographical context Relation context

Tags

Vocabulary

Links / Ref.

Geo layers

Action items

Impacted analysis

Knowledge collaboration

CO L L B O R A T E

DKM – Feature set…

All knowledge is connected to all

other knowledge The fun is in making the connections

(Arthur Aufderheide)

DKM - Model buildup

Each page is composed of properties

Properties are ‘small applications’

which can contain data, links, json

services, sensors data and customized

tasks

Relate documents (PDF, Word,

Excel…) to pages

Relate page to each other and

construct the web

Navigate between pages web

Graphical web pages presentation

Provide pages GEO location on map

Add time based action items to pages

and view on calendar scheduler

Search & Query pages content

Extract knowledge pages by context

However… knowledge construction remains a human faculty

Model construction

Abstraction of projects data

Projects domain

Documents Human

relations Documents Operation Documents

DKM Project model presentation Document is related to activities

Document is a project delivery

Document prepared by person

Person <works at>

Project requirement <skills>

Person participate in projects

GEO location context

All knowledge is connected to all other knowledge The fun is in making the connections (Arthur Aufderheide)

Force direct graph relations between pages with GEO location properties for GEO location context

DKM Big Data interaction capabilities…

DKM is designed to enable Big Data

interaction as our data and knowledge

is spread on the web…

Import emails and decompose it in to

the model

Import contacts from LinkedIn, Gmail

(other), FaceBook (other social

networks)

Import posts (twitter, FB, etc.) and

relate to model notification

Conditional notifications based on

context such as GEO location

Body &

Subject

• Add upon rule

• Relate to contact page

Contact • Add contacts

Doc.

• Add to documents

• Relate to contact pages

Receive email…

Email decomposition abstraction…

@

Email

DKM & Operation interoperability…

DKM is designed for Enterprise

interoperability

Import event management data and

decompose it in to the model

Review previous events of the same type,

previous causes, responses, outcomes

Export DKM knowledge pages to social

media

Export DKM knowledge notifications as

social media posts, to event management,

on maps layers

Event notification

E.g.: C4I, Call & Operation Centers: DKM & event management interoperability

Event Type

•Event types are related to CONOPS knowledge pages

Experts inputs

•Input experts knowledge during the event

•Construct pages for public instructions

Export to FB

•Convert DKM page to FB page & posts

Social media posts

•Listen to social media posts

•Relate to Event page

New trends for public

management…?

Export to FB

•Convert DKM page to FB page & posts

Social media posts

•Listener to social media posts

•Relate to Event page

Sample of public concerns operation, DKM & social networks interoperability

Export DKM page to FB

Import FB posts

Conceptual

sample

DKM & Social network interoperability…

DKM – Knowledge at your fingertips…

Call center challenges

Potentially wide range of customer enquiries.

Legal accountability for information provided to customers.

Customers expect ‘instant’ answers to questions.

High stress work environment for call centre operators.

High staff turnover.

Large and complex body of knowledge to be learned by new staff.

Constant pressure to reduce call handling times.

Continuous tracking and assessment of efficiency measures.

Benefits of DKM in call centers

Reduced training time and costs for new staff.

Improved call handing and response times.

Increased staff satisfaction and morale.

Greater consistency and accuracy of information provided to customers.

Greater flexibility in handling changing business processes, products, and information.

Fewer calls to second-level support or the help desk.

Photo: The Washington Post/Getty Images911

Inbound centers have an average annual turnover of 26% for full-time reps, and 33% for part-timers 1999 Call Center Benchmark Report, Purdue University, Center for Customer Driven Quality

Thank you! We are looking forward doing business with you.