July 2018
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250.000+Employees
100+Countries
4,400+Hotels
55%Are millennials
200M+Meals served / year
50%Turnover / year
75 %Are deskless
workers
33hAn opening every
33hours
30+Brands
5Regional
Academies
100+L&D Staff
1000Certified Trainers
3M+ hoursOf training / year
145M+ Members of the
loyalties programs
60 %Of hospitality brands in Luxury or Upscale
11Brands in the
augmented hospitality
|
The world is changing, and it’s changing at an ever growing pace
Digital is everywhere, and has already transformed our daily lives and behaviors
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What is the challenge ?
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The modern learner is
impatient : learning attention span < 5’
visual : loves to watch videos
untethered : autonomy, mobility (ATAWADAC), self-directed / self-paced
social : seeks collaboration & sharing
He/she expects a different learning experience, not just improved
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What is the modern learner like ?
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What if we wrapped up all this in terms of L&D strategy ?
We must re-enchant the employees’ learning experience, enabling them to access knowledge ATAWADAC
We, as L&D professionals, must transform our techniques and skills in order to offer a modern best in class learning experience to our staff
We, as a whole, must support the Group’s transformation, paving the way for a Learning Organization
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Welcome to…
Virtual Classrooms
Learning app
Rapid Learning
Video Learning
Infographics 360°immersive
Assessment
Skills
&
Tech
niq
ues
Anchoring
Storytelling
Game Design
UX Design Social Learnin
g
Mod
alit
ies
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Self-paced vs coachedSe
lf-l
ear
nin
g &
se
lf-p
aced
Coach
ed
AssessmentAnchoring Storytelling
Game Design
UX Design Social Learnin
g
Virtual Classroom
s
Learning app Rapid Learning
Video Learning
Infographics
360°immersive
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DIY & Governance
Processes
DIY (Authoring Tools)
Templates
Learn by doing
Governance
Champions
Share best practices
Mutualize
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A viral strategy
Starting with the Académie Experts, empowering the L&D staff with (authoring) tools, processes and templates…
Then spreading the culture throughout the Group
• Managers needing to develop their transmitting skills
• Certified trainers/relays• Training managers
• Regional trainers• Any operational expert needing to share/build a knowledge or
know-how
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Create and animate a world wide Digital Learning Community (events, co-design, co-administrate, share best practice, mutualize…)
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Introducing…
The first Group’s authoring tools !
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Rapid learning authoring tool: Mohive
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Take advantage of this SaaS platform to create autonomously your own e-learning content, dealing with any type of content.More than 25 existing layout templates available, very easy to take hands on.
Multiple export formats (SCORM, .exe…)
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Micro Learning games : MyPlayground
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Create your own “knowledge” questions, on any topicDefine who you target is (within the segmentation available)Define the length of your campaign
And… start playing !
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360 immersive learning : UpTale
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Capture your 360 pictures environmentsAdd the tags on your points of interestAdd the adequate interaction (plain text, quiz, 2D picture, 2D Video…)
Save your experience, share the link
And… start learning!
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Your Priorities
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Your priorities in terms of skills & techniques
Your priorities in terms of modalities
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Skill’up the teams
Under construction
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Make it happen, for the L&D Teams
We, as L&D professionals, must transform our techniques and skills in order to offer a modern best in class learning experience to our staff
ACCORHOTELS Learning Lab
• Learn how to think blended / digital when doing instructional design
• Learn how to integrate the appropriate skills & techniques
• Lear to identify what solution answers what need
• LEARN BY DOING
How do we become Learning 2.0 Architects ?
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Skill’up the team (1/2)
Learning 2.0 Bootcamp2 to 3 days
FundamentalsDesign 2.0Innovative mindset (incl. digital learning readiness)Design vs Co-designMake or Buy Pitching / MarketingCommunity Management
Skills & TechniquesStorytellingGame designUX DesignAnchoringAssessmentSocial Learning
Modalities & AH Authoring toolsLearning infographicsVirtual ClassroomsVideo LearningLearning App (My Playground)Rapid Learning (Mohive)360 Immersive (Uptale)Klaxoon
Learn how to design an innovative blended programme
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Skill’up the team (2/2)
Learning Architect 2.0Learning by doing
Coached Implementation
- Program 1
- Program 2
- Program 3
- …Monthly meet up(follow up : live or VC)
Monthly meet up(follow up : live or VC)
Monthly meet up(follow up : live or VC)
Monthly meet up(follow up : live or VC)
Individual
certification
Individual
certification
Individual
certification
Implement what you have learnt on your own program (design from scratch or redesign), coached by a learning architect 2.0 expert
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Skill’up the team : timeframe
Beginning of Sept 2018
Learning 2.0
Bootcamp2 to 3 days
End of Sept 2018
Program 1
Program 2
Program 3
Oct2018
Nov.2018
Dec.2018
Implementation Kick off
Monthly meet up(follow up : live or VC)
Monthly meet up(follow up : live or VC)
Monthly meet up(follow up : live or VC)
Monthly meet up(follow up : live or VC)
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Validate the timeframe
Design the training path
Identify the best provider
Set/validate the budget
Skillin’up the team : requirements
Then, Go Live !