Downtown Deskside Support

     Presents

Deskside MannersCertification Training Course

 “

You can get through life with bad manners, but it's easier with good manners.”

• Do you have good Technician and Support personnel with great technical skill but are lacking the necessary knowledge in interpersonal or people skill.

• Do you have a Tech with awesome Technical skills needed to get the job done but is driving everyone around him or her away because of poor personal hygiene issues.

• Trouble with a Tech Support Engineer creating a negative impression of your company because of his or her attitude, personality or habits.

Help desk support professionals especially desk side or onsite support technicians should not only understand their tools, possess essential analytical, problem-solving skills and be knowledgeable across a variety of computer and network technologies, but they should exhibit good manners as well. Although etiquette alone will not deem desk side support professionals successful, it is definitely a critical part of their jobs because they represent the company’s front line.

Deskside Manners training courses are aimed at improving the encounter between computer end-users and IT Customer Support Groups.

Deskside Manners Certification• The content of this course

focuses on skills and talents that will not only improve support technician’s professional life but will enrich their personal and social life as well.

• The certification class is held in hotels all over the country.

• We can hold a private class at your company site or your employees can attend any of our open registration class thorough out the nation.

Course Contents:

I.  Communications

 1. Phone Etiquette

2. Verbal Communication

3. Non Verbal Communication

4. Written Communication

II.    Attire (Office Dress Code)

1.  Office Dress Code

2.  Neatness & Wardrobe Care

III. Personal Hygiene

1.  Body Care

2.  Hair & Nail

3.  Oral Hygiene

IV.  Customer Care (Going The Extra Mile)

1.  Listening To Understand Issues

2.  Fixing or Handling Issues

3.  Follow Up & Going the Extra Mile

 

Why Deskside Manner

Certification? 

Employee or Support Tech reasons

What does the certification mean?• The certification legitimizes your expertise in the area of customer

service and will bolster your resume and job searching prospects by adding credibility to your professional value and specialized knowledge. 

• It certifies that IT Support Technicians understand how to conduct themselves in a professional manner in a customer’s environment.

• Deskside Manner will emphasize to employers or potential employers

that you know how to present yourself in a professional manner.

Employer’s or Staffing Services Reasons

What does the certification mean?

The Deskside Manners Certification program will positively affect your work environment in many was. By allowing us to deliver messages and information that your employee have missed or have decided to ignore we can assist in reinforce these company policies or rules.

• We aid employers in reinforce their company dress codes.

• Deskside Manner assists employers by getting the message across about personal hygiene and personal appearance that my get an employer in trouble if delivered improperly on there own.

• We will instruct your support technicians on how they should conduct

themselves at a end-user’s desk or in a customer environment.

How’s Your Deskside Manners

For more information please contact us at

(214) 475-0205 Or you can contact us at

info@downtowndesksidesupport.com

Deskside Manners is a Division of Downtown Deskside Support Inc.