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 “E-GOVERNANCE- A POWER TO“E-GOVERNANCE- A POWER TO

EMPOWER #DIGITALINDIA”EMPOWER #DIGITALINDIA”

Undertheguidanceof 

DR. LOVELEEN GAUR 

 Submitted by,

ANMOL GARG

DIVYA AGGARWALA1802014082,

A1802014031

MBA-IB !"-A

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“E-GOVERNANCE- A POWER TO EMPOWER “E-GOVERNANCE- A POWER TO EMPOWER 

#DIGITALINDIA”#DIGITALINDIA”

ABTRACT

In all societies, the formation of public governance is largely dependent on itscontextual parameters, including social structure, economic condition, politicalatmosphere, cultural pattern and technological trend. The nature of governanceoften changes depending on the intensity and speed of transition in some of thesesurrounding factors. In the current age, one of the most significant contextual

 phenomena affecting public governance is the revolution in information andcommunication technology (ICT).

Internationally, this revolution in ICT has facilitated the globalization of the

economy, business, finance and culture. In line with this global trend, India hasundertaen massive initiatives to introduce e!governance at the national, state andlocal levels. In terms of the total number of government websites, although theadvanced industrial countries top the list, India is raned seventh in the global list."imilar to the previously mentioned common rationales, the top policy!maers inIndia tend to #ustify the adoption and expansion of e!governance on the groundsthat it costs less, reduces waste, promotes transparency, eliminates corruption,generates possibilities to resolve rural poverty and ine$uality, and guarantees a

 better future for citizens.

In short, the government tends to portray e!governance as the panacea for all

ranges of problems confronting India. This case study is developed for %&'

students for the sub#ect of igital %areting with an attempt to provide an insight

regarding evolution of e!governance in India, resent "cenario of e!governance,

Challenges and "trategies for addressing immediate ob#ectives with a vision for 

future in mind. !! E$%&'&( 1)

The resulting benefits can be less corruption, increased transparency, greater 

convenience, revenue growth and cost reductions. Traditionally, the interaction

 between a citizen or business and a *overnment agency too place in a

*overnment office.

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“The beauty of e-governance is that a few keystrokes can bring smiles on a million

 faces.”

+!*overnance the use of IT to improve the ability of government to address the

needs of society. It includes the publishing of policy and program related

information to transact with citizens. It extends beyond provision of on!line

services and covers the use of IT for strategic planning and reaching development

goals of the government

+!*overnance is the public sector-s use of information and communication

technologies with the aim of improving information and service delivery,

encouraging citizen participation in the decision!maing process and mainggovernment more accountable, transparent and effective.

+!*overnance involves new styles of leadership, new ways of debating and

deciding policy and investment, new ways of accessing education, new ways of 

listening to citizens and new ways of organizing and delivering information and

services.

The purpose of implementing e!governance is to enhance good governance. *ood

governance is generally characterized by participation, transparency andaccountability. The recent advances in communication technologies and the

Internet provide opportunities to transform the relationship between governments

and citizens in a new way, thus contributing to the achievement of good

governance goals. The use of information technology can increase the broad

involvement of citizens in the process of governance at all levels by providing the

 possibility of on!line discussion groups and by enhancing the rapid development

and effectiveness of pressure groups.

'dvantages for the government involve that the government may provide better 

service in terms of time, maing governance more efficient and more effective. In

addition, the transaction costs can be lowered and government services become

more accessible. !! E$%&'&( 2)

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ith the sole mission of bringing district administration closer to the common

 people thus offering efficient and effective services,+ governance is evolved with

the following ob#ectives.

To provide a friendly, affordable, speedier and efficient interface between the

government and the public.

To ensure greater transparency, efficiency, ob#ectivity, accountability and speed

that can help tacle most of the maladies of the government by providing efficient

services to the public.

To provide responsive and transparent services to the citizens of the state.

To provide cost effective service and at the same time improving the $uality of

service.

To provide a single window for government services at district level.

ORIGIN IN INDIA

+!governance originated in India during the seventies with a focus on in! house

government applications in the areas of defence, economic monitoring, planning

and the deployment of ICT to manage data intensive functions related to elections,

census, tax administration etc. The efforts of the /ational Informatics Center (/IC)to connect all the district head$uarters during the eighties was a watershed. 0rom

the early nineties, e!governance has seen the use of IT for wider sectoral

applications with policy emphasis on reaching out to rural areas and taing in

greater inputs from /*1s and private sector as well. There has been an increasing

involvement of international donor agencies such as fI, *!2, 3/, & under 

the framewor of e!governance for development.

hile the emphasis has been primarily on automation and computerization, state

endeavours to use IT include forays into connectivity, networing, setting up

systems for processing information and delivering services. 't a micro level, this

has ranged from IT automation in individual departments, electronic file handling,

access to entitlements, public grievance systems, service delivery for high volume

routine transactions such as payment of bills, tax dues to meeting poverty

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alleviation goals through the promotion of entrepreneurial models and provision of 

maret information. The thrust has varied across initiatives, with some focusing on

enabling the citizen!state interface for various government services, and others

focusing on bettering livelihoods. !! E$%&'&( 3*)

1. !-G+!/"! & I&/ (/(! G+!!(

 e! *overnance is a ey initiative of some of largest Indian "tates including4arnataa, 'ndhra radesh, Tamil /adu, %adhya radesh, %aharashtra andelhi. 4arnataa5s &hoomi pro#ect that computerized land records has beenone of the most successful e!*overnance initiatives in the country.

"elta sees huge opportunities in Indian states for the following reasons6

7. R&%( (+ I+/(&+ A"( The 8TI is being increasingly resorted to as ameans of getting information.

9. M56(&-6&5/6 R!75&!!(  "elta %"!for aperless rocesses is possibly the only %" solution that can effectively cater to multi!lingualre$uirements of Indian e!*overnance initiatives.

:. 5& e!*overnance is being increasingly mandated by global funding

agencies such as orld &an and I%0 for funded pro#ects. 

2. !-G+!/"! & (%! C!(/6 G+!!( !9/(!( & I&/

 &esides the above reasons, Central departments have been at the forefrontof e!*overnance and electronic document management for the followingreasons6

7. I9+& !!5! !!/(&+  e!*overnance reduces the scope for corruption and collusion and improves revenuecollections.

9. B5!(/: "+(/&( ith the introduction of zero!based budgeting in theeighties, Indian departments are forced to not #ust cut costs but provide

 #ustification for continuation of budgetary support.

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“E-Governance demands fundamental changes in the way governments

work. Reengineering and moderniing !rocesses are an integral !art of 

any e-governance !ro"ect im!lementation.# 

 -B: R//+/&- CEO / MD TATA C+56(/":

!&"! ('rticle published in +conomic times (%onday :; th<une 9;7=)

NATIONAL E-GOVERNANCE PLAN

The *overnment of India has launched the /ational e!*overnance lan (/e*)with the intent to support the growth of e!governance within the country. The lan

envisages creation of right environments to implement *9*,*9&,*9+ and *9Cservices.

To ensure Interoperability among e!*overnance applications, *overnment of Indiahas setup an Institutional mechanism for formulation of "tandards throughcollaborative efforts of staeholders lie epartment of InformationTechnology(IT), /ational Informatics Centre (/IC), "tandardization Testing and>uality Certification ("T>C), other *overnment departments, 'cademia,Technology +xperts, omain +xperts, Industry, &I", /*1s etc. In this processthere is a provision of formal ublic review also.

The e!*overnance "tandards portal ( http6??egovstandards.gov.in ) provides a platform for password protected sharing of ideas, nowledge, and draft documentsamong the members of various committees involved in standards formulation

 process. It also has a provision for web publishing of draft documents for reviewcomments by the closed user group and the ublic. !! E$%&'&( 4*)

T%! !-G+!/"! /;!(

The +conomic Times recently reported that the government in India is emerging as

the fourth largest vertical spender on information technology after the telecom,

manufacturing and baning and finance industries. 'ccording to *artner estimates,

the Indian government has spent around @A billion 3" on information technology

in 9;7=. This includes the expenditure of the Central and state governments on

hardware, software, telecommunication e$uipment, telecommunication services,

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and IT services, but excludes salary costs of IT staff. In fact, the governments

accounted for 9A per cent of the total IT spend in India for the year 9;7=, and in

five years that is estimated to go up to :A per cent. Though e!government is still in

its infancy, over 9; states?union territories already have an IT policy in place. In

terms of basic computerization, police departments, treasury, land records,

irrigation and #ustice are seen as having the maximum potential.

The e!governance spend in India is estimated to have spurted by B; to D@2;

million in 7:!7= from D B;; million in 79!::. India-s /ational e!governance 'ction

lan (/+*') has identified 99 pro#ects to be implemented over the next three to

four years by both central and state governments . /ational Institute of "mart

*overnment (/I"*) C+1 < "atyanarayan told +T6 EThe 8s. :A; crore %C' 97 is

 perhaps the largest pro#ect in the e!governance domain. *rowth in e!governance pro#ects will be characterized by clusters of small pro#ects, customization of broad

models lie e"eva and focus on sectors lie lands records management, tax returns

filing and e!procurement.

 /asscom estimates that in the next five years, state governments in India will

spend close to 8s. =A,;;; crores on computerising their operations. The pressure to

 be IT!savvy is not only to eep with times, but comes from a more pragmatic

dimensionF loans to governments from multilaterals have now become more or less

contingent upon a proper treasury management system which translates into acomputerised system that will tell lending institutions what has happened to the

money that it has lent. Currently, India-s manual treasury systems don-t permit this

with the ind of transparency re$uired.

0or governments, the more overt motivation to shift from manual processes to IT!

enabled processes may be increased efficiency in administration and service

delivery, but this shift can be conceived as a worthwhile investment with potential

for returns. 's is evident in the celebrated case of "auaryam (Gishaapatnam,

'), computerization and more efficient bac!end processes can actually imply

revenues for governments. "auaryam is self!sustaining and does not re$uire

government funding. %ore importantly, the real spin!off is in the enhanced image

of the government as being citizen!friendly. !! E$%&'&( <)

E-!/&!

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The deployment of IT for furthering the priorities and goals of governance is

dependent on many factors. There are many constraints on realising the presumed

 potential uses of IT and these reflect the readiness of governments to appropriate

IT for pursuing development. 'mong the most obvious and critical is the

connectivity factor. !! E$%&'&( =)

0or e!governance to succeed in India , the most important change that needs to tae

 place within government i.e. at the central ,state and municipal level!is not an

understanding of technology or an ability to leverage it or even the need to reinvent

the government processes and systems. It is all about changing mindsets.

0or e!governance to mae a tangible difference to the lives of the millions of un!

served and under!served in our country ,the government has to switch from a

mindset of procurement where technology is seen as input to one where it isfocused on outcomes and services. Therefore, use of technology in government has

to be less about ordering Cs and servers but rather what one can do with them in

terms of maing government more efficient.

hat is re$uired at this stage in India-s government sector is a strategic shift from

the commodity!based IT approach to a mature solution or service based approach.

The government sector need to start procuring IT services rather than procuring

hardware and softwares. ithin this new approach, the IT related needs of 

government organization are addressed in con#unction with an IT partner, and after a through consultation process.

This ublic!rivate!artnership () model for managed services enables

government to concentrate on core, mission critical value!adding activities while

moving technology!related re$uirement to IT professionals(IT artner)

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E$%&'&( 1*

E$%&'&( 2*

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E$%&'&( 3*

E$%&'&( 4*

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E$%&'&( <*

+! E-+!/"! I&(&/(&!

(/(!>U&+

T!&(+:

Initiatives covering departmental automation, user charge collection, delivery

of policy?programme information and delivery of entitlements

A%/ P/!% e!"eva, C'8, G1IC+, %H", 0'"T, e!Cops, ' online1ne!stop!shop

on the Internet, "auaryam, 1nline Transaction processing

B&%/ "ales Tax 'dministration %anagement Information

C%/((&/% Chhattisgarh Infotech romotion "ociety, Treasury office, e!lining pro#ect

D!6%& 'utomatic Gehicle Tracing "ystem, Computerisation of website of 8C"

office, +lectronic Clearance "ystem, %anagement Information "ystem for

+ducation etc

G+/ harani ro#ect

G5?//( %ahiti "hati, re$uest for *overnment documents online, 0orm boo online,

* 8 boo online, census online, tender notice.

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@/://  /ai isha

@&/"%/6

P/!%

o %itra

//(/;/ &hoomi, 4ha#ane, 4averi

!/6/ e!"rinhala, 8/et, 0ast, 8eliable, Instant, +fficient /etwor for theisbursement of "ervices (08I+/")

M/%:/

P/!%

*yandoot, *ram "ampar, "mart Card in Transport epartment,

Computerization % "tate 'gricultural %areting &oard (%andi &oard) etc

M/%//%(/ "+T3, 1nline Complaint %anagement "ystem%umbai

R/?/(%/ <an %itra, 8a#"I0T, omitra, 8a#/IHI

T/&6 N/5 8asi %aiyamsJ4anchipuramF 'pplication forms related to public utility,tender notices and display

N+(%-E/(! (/(!

A5/"%/6

P/!%,

Community Information Center. 0orms available on

M/&95,

M!%/6/:/,

the %eghalaya website under schemes related to

M&+/

N//6/

social welfare, food civil supplies and consumer affairs, housing transport

etc.

E$%&'&( =*

(/(!>U&+ T!&(+: O&"&/6 W!'&(!

'ndaman K /icobar (3T) http6??andaman.nic.in? 

'ndhra radesh http6??www.aponline.gov.in?apportal?index.asp 

'runachal radesh http6??arunachalpradesh.nic.in?govt.htm 

'ssam http6??assamgovt.nic.in? 

&ihar  http6??bihar.nic.in? 

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Chandigarh (3T) http6??chandigarh.nic.in? 

Chhattisgarh http6??chhattisgarh.nic.in? 

adra K /agar Haveli (3T) http6??goidirectory.nic.in?dadra.htm 

aman K iu (3T) http6??daman.nic.in? 

elhi http6??delhigovt.nic.in?newdelhi?index.html 

*oa http6??goagovt.nic.in? 

*u#arat http6??www.gu#aratindia.com?index.htm 

Haryana http6??haryana.nic.in? 

Himachal radesh http6??himachal.nic.in? 

<ammu K 4ashmir  http6??#ammuashmir.nic.in? 

<harhand http6??#harhand.nic.in? 

4arnataa http6??www.ar.nic.in?govt  

4erala http6??www.erala.gov.in?  

ashadweep (3T) http6??lashadweep.nic.in? 

%adhya radesh http6??www.mpgovt.nic.in? 

%aharashtra http6??www.maharashtra.gov.in?  

%anipur  http6??manipur.nic.in? 

%eghalaya http6??meghalaya.nic.in? 

%izoram http6??mizoram.nic.in? 

 /agaland http6??nagaland.nic.in? 

1rissa http6??orissagov.nic.in? 

ondicherry (3T) http6??pondicherry.nic.in? 

un#ab http6??pun#abgovt.nic.in? 

8a#asthan http6??www.ra#asthan.gov.in?  

"iim http6??siim.nic.in? 

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Tamil /adu http6??www.tn.gov.in? 

Tripura http6??tripura.nic.in? 

3ttar radesh http6??www.upgov.nic.in?  

3ttaranchal http6??www.uttaranchalassembly.org?government.html 

est &engal http6??www.wbgov.com?e!gov?Intro<pg/ew.htm