Technical Support, Harlow, Essex, UKWaste Ink Tank Full/ Nearly Full Error Message Script Page 1 of 8

Troubleshooting ScriptWaste Ink Tank Full/ Nearly Full Error MessageDM100i Series Mailing Systems

INTRODUCTIONThis document details the process to overcome a Waste Ink Tank Full or Nearly Full Error message on the DM100i series Mailing System.

PROCESS- WASTE TANK NEARLY FULL ERROR MESSAGE1. A Waste Tank Nearly Full Message Displays. Press Continue to go to the Home Screen.

2. Enter Diagnostic Mode by keying in the code, 6946 and pressing the Add Postage key.

3. Select Diagnostics.

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4. Select PM Maintenance.

5. Press Page Down.

6. Select Reset Waste Tank.

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7. The message; 'Are you sure you want to reset the Waste Ink Tank flag? (Yes or No)' will display. Press the green Yes/Enter button.

8. Waste Ink Tank flag reset will display.

9. Select Press to Restart

10. A message 'Initialising' will display. Wait a few seconds and the message will automatically clear on completion and take you back to the Home Screen.

The process is now complete.

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PROCESS- WASTE INK TANK FULL ERROR MESSAGE1. A Waste Tank Full Message Displays. Press Options.

2. Press Page Down twice.

3. Select Advanced Features.

4. Select Maintenance Mode.

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5. Select Printer Maintenance.

6. Select Replacement.

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7. Select Replace Ink Tank. You will be prompted to Open Cover to start replacement. Open the cover and the Ink Tank will move forwards.

8. Close the Cover. The Home screen will display (after a short delay).

9. Enter Diagnostic Mode by keying in the code, 6946 and pressing the Add Postage key.

10. Select Diagnostics.

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11. Select PM Maintenance.

12. Press Page Down.

NOTE: If the customer cannot enter DIagnostic mode, return to the start of the procedure and ask customer to remove the Print Head and Ink Cartridge at Select Replace Ink Tank (Step 7). After they have done this they must remove power cable, to switch off, open the top cover and replace Printhead and Ink Cartridge. Before repowering the machine ensure that the Ink Cartridge Guard is down. Repower the machine by inserting the power lead and allow to restart before attempting to enter Diagnostic mode again.

13. Select Reset Waste Tank.

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14. The message; 'Are you sure you want to reset the Waste Ink Tank flag? (Yes or No)' will display. Press the green Yes/Enter button.

15. Waste Ink Tank flag reset will display.

16. Select Press to Restart

17. A message 'Initialising' will display. Wait a few seconds and the message will automatically clear on completion and take you back to the Home Screen.

The process is now complete.

Remember to visit the TSS website at www.pitneybowestsg.com

The title, copyright and all other proprietary rights in this document are vested in Pitney Bowes Limited and no part of it may be reproduced in any form without the written permission of Pitney Bowes Limited. The document is for the exclusive use of the person to whom it is issued; its contents are confidential and must not be disclosed to any third party or used for any purpose other than in the proper conduct of Pitney Bowes Limited's business and it must be returned to Pitney Bowes Limited immediately upon the person ceasing to be associated with Pitney Bowes Limited. © Pitney Bowes Limited, 2012