Do-It-Yourself vs. Off-The-Shelf

©APTTUS 2013 CONFIDENTIAL APTTUS Corporation | 1400 Fashion Island Blvd. Suite 200 San Mateo, CA 94404 [email protected] | +1-650-539-2052

Warren Chen

ISV Tech Evangelist

Do-it-Yourself vs. Off-the-Shelf

When To Buy An AppExchange Solution

APTTUS

Miguel Tam

Sr. Director, Product Marketing

#SinsOfDIY

©APTTUS 2013 CONFIDENTIAL

Force.com is Cloud Computing for the Enterprise

YOU get to focus on

innovation

We do Infrastructure

Services

We do Application

Services

We do Operations

Services

Build your data model

Build your business logic

Build your user interface

Network

Storage

Operating System

Database

App Server

Web Server

Data Center

Security

Sharing

Integration

Customization

Web Services

API

Multi-Language

Authentication

Availability

Monitoring

Patch Mgmt

Upgrades

Backup

NOC

#SinsOfDIY


Force.com Is Faster

Multi-Device End User

Administration Access Control

& Audits

Database

Multi-Language Multi-

Currency

Web Services API

Reporting & Analytics

Workflow Engine

Forms & Page Layout Editor

A B D

C

Clicks Code

Java / .NET

80% 20%

20% 80%

Pre-built, tested, integrated components drive developer productivity

#SinsOfDIY


2,000+ Apps

27,000+ Customer Reviews

2,000,000+ Installs

#SinsOfDIY


or ?

#SinsOfDIY


What You May Think about Do-It-Yourself Apps

easy hard “I have resources with some availability”

“Bob built app in 2 weeks”

“I know Salesforce”

“It’s just a few objects and tabs”

#SinsOfDIY


7 Reasons Why It’s Not So Easy

Time and Money

Development ≠ Support

Developer Churn

Stuck in the Present

Technical Limits

Governance Requirements

Technology Isn’t Everything

hard

#SinsOfDIY


Time and Money

hard

Cost of delay is biggest issue

Assume ZERO out-of-pocket costs

How much money could you be earning or saving each month if you had that app today?

Takes time to define, design, develop, test and deploy app

#SinsOfDIY


Stuck in the Present

hard

Custom apps are focused on CURRENT requirements

Growth will introduce new markets, business models, product lines, etc.

How to change or upgrade custom app?

How to accommodate platform upgrades?

#SinsOfDIY


Technical Limits

hard

Optimizing code for Force.com – scalability, responsiveness, etc.

API call limits that should be considered

Best approaches for integration to other cloud systems or legacy tools

#SinsOfDIY


Developer Churn

hard

Growing job-hopping culture with average 15% turnover rate

IT turnover is higher than average

Who will resolve issues 2 – 3 years later?

#SinsOfDIY


Development ≠ Support

hard

Development is NOT biggest IT resource drain

How to handle user questions, quality issues

SLAs with the business

#SinsOfDIY


Governance Requirements

hard Documentation and training materials

Standards and audits, especially for regulated industries

#SinsOfDIY


Technology Isn’t Everything

hard

What are best practices in their industry?

What’s the best way to structure processes?

Organizational change management issues – like user adoption, organizational alignment and internal politics

#SinsOfDIY


What Apttus Builds in Our Force.com Solutions

100K

Expertise

Future

Proof

Quality

Functionality

Best practices

Deployment experience

Industry expertise

Hours of development, testing and customer

feedback

Multi-tenant

Hundreds of customers

Upsell/cross-sell

Workflows

Renewals

Deal guidance

Excel-based quotes

Mobile

Integration

New products

Frequent upgrades

Support and training

#SinsOfDIY


It IS Harder than It Looks

FORCE.COM

DOCUMENT

GENERATION

ADVANCED

WORKFLOW X-AUTHOR

MOBILE /

OFFLINE

PRICING

MODELS PROPOSALS

GUIDED

SELLING DEAL GUIDANCE

CONSTRAINTS PRODUCT

HIERARCHIES

UPSELL /

CROSS-SELL RENEWALS

SALESFORCE PLATFORM

APTTUS PLATFORM

KEY APTTUS CAPABILITIES

MULTI-

CHANNEL

PURCHASE

TERMS SELF-SERVICE

PRODUCT

COMPARISON

#SinsOfDIY


Key Takeaways

80/20 rule

In-house expertise

Updates & support

#SinsOfDIY

©APTTUS 2013 CONFIDENTIAL APTTUS Corporation | 1400 Fashion Island Blvd. Suite 200 San Mateo, CA 94404 [email protected] | +1-650-539-2052

Questions?

Warren Chen

ISV Tech Evangelist

Miguel Tam

Sr. Director, Product Marketing

#SinsOfDIY

Date post:	29-Nov-2014
Category:	Technology
Upload:	apttus
View:	723 times
Download:	0 times