Reimagine technology to accelerate your business Services Do more with SAP AMS Implementing SAP and going live is not the end. The changing complexity of the business scenario and technological compulsions demand continuous realignment of SAP. This will maximize its potential, help you get the most out of it, run smoothly, drive and sustain your business. A dependable SAP Application Management Services provider with extensive technical and functional expertise can help you realize this. This will enable your personnel to focus more on driving innovation and improving business outcomes. SAP Services • Automotive & Manufacturing • Oil & Gas / Energy • Healthcare / Life Sciences / Pharma • Insurance • FMCG / Retail • Media & Publishing • Banking & Financials • Construction / Services • ECC 6.0 – Financials, Logistics & Manufacturing – Human Capital Management – Environment Health & Safety – Warehouse Management – Basis Administration – ABAP Development • Analytics • BPC • SRM • CRM • APO • Data Archiving / DR • OpenText Key Services Key Capabilities Industry Focus New Dimension Focus Business Consulting • Implementations / Roll Outs • • Support and Maintenance • Data Migration / Testing • Hosting / Upgrades • Professional Services • Integration with SAP / Non-SAP Systems • S4 HANA • Hybris • Ariba • SAP MII • SAP SuccessFactors • SAP Leonardo (IoT) • SAP Fiori • SAP IBP • SAP GRC • SAP GTS • SAP SAC 27+ years of experience in SAP SAP Best Practices HTC Industry Expertise HTC's SAP Centre of Excellence HTC Global Services, an SAP Partner, has extensive experience in providing end-to-end SAP services with focus on cost effectiveness and reducing time to value.
Transcript
Reimagine technology to accelerate your business
Services
Do more with SAP AMSImplementing SAP and going live is not the end. The changing complexity of the business scenario and technological compulsions demand continuous realignment of SAP. This will maximize its potential, help you get the most out of it, run smoothly, drive and sustain your business.
A dependable SAP Application Management Services provider with extensive technical and functional expertise can help you realize this. This will enable your personnel to focus more on driving innovation and improving business outcomes.
SAP Services
• Automotive & Manufacturing• Oil & Gas / Energy• Healthcare / Life Sciences /
Pharma• Insurance• FMCG / Retail• Media & Publishing• Banking & Financials• Construction / Services
• ECC 6.0– Financials, Logistics &
Manufacturing– Human Capital Management– Environment Health & Safety– Warehouse Management– Basis Administration – ABAP Development
• Analytics• BPC• SRM• CRM• APO • Data Archiving / DR• OpenText
Key Services
Key Capabilities
Industry Focus
New Dimension Focus
Business Consulting• Implementations / Roll Outs•
•
Support and Maintenance• Data Migration / Testing• Hosting / Upgrades• Professional Services• Integration with SAP /
Non-SAP Systems
• S4 HANA• Hybris• Ariba• SAP MII• SAP SuccessFactors• SAP Leonardo (IoT)• SAP Fiori• SAP IBP• SAP GRC• SAP GTS• SAP SAC
27+ years of experience in SAP SAP Best Practices HTC Industry Expertise
HTC's SAP Centre of ExcellenceHTC Global Services, an SAP Partner, has extensive experience in providing end-to-end SAP services with focus on cost effectiveness and reducing time to value.
About HTC:Established in 1990 and headquartered in Troy, Michigan, USA, HTC Global Services offers a range of information technology and business process services and solutions. An Inc. 500 Hall of Fame company, HTC serves Global 2000 organizations across North America, Europe, Asia Pacific, and the Middle East. HTC’s acquisition of CareTech Solutions and Ciber Inc. enables the company to provide highly focused IT services and solutions to the US healthcare sector and a wide range of IT and strategic staffing services to global conglomerates. For more information visit https://www.htcinc.com/
Tools
Functional Support ServicesServices
• Business and operational requirements definitions• Business user support• Issue resolutions• Test, configure, and customize
Technical Support Services• Error handling and bug fixing• Custom ABAP Developments• Issue tracking and resolution• Maintenance of RICEF objects• Interface management and Integration
BASIS Support Services • Implementation support• Maintenance• Upgrade• Security• Solution Manager implementation & support
Onsite Offshore Onsite / Offshore
Shared / Managed Services
Global Service Approach
Additional Business Requirements• New module implementation• Additional configurations• New SAP landscape set up• SAP resource requirements• Simple SAP rollout requirements
Tracking & Reporting Support Process
CR Process ITIL Methodology
HTC’s SAP Application Management Services (AMS) range from on-demand support services to complete application outsourcing for aligning SAP and your organization for growth. This is in addition to advisory services, assessments, roadmaps, major and minor enhancements (upgrades, roll-outs) and other post go-live projects. Our SAP AMS includes - Application Maintenance, Enhancement, and Managing SAP environment by providing development, implementation, integration, testing, optimization, monitoring, back-up and recovery, functional and technical
support, and round the clock 24x7 help desk services. Our cost effective services improve agility by reducing disruption, mitigating risk, improving ROI, accelerating time to value, and increasing business value by serving as an extension of your organization.
HTC’s SAP AMS comes in various convenient/flexible support models - managed SAP support, on-demand support, and staffing solutions with on-site, near site, offshore, and customized/tailor-made models.
SAP Support and Maintenance Services Framework
Key benefits of HTC’s SAP AMS• HTC can serve as your single point of contact and manage your
complete SAP AMS requirements
• Helps you leverage SAP to its full potential and improve businessoutcomes
• Customized and cost-effective services that provide significantsavings on your SAP total cost of ownership
• Takes care of your complete SAP AMS requirements to permityour resources focus on your core business and strategy
• Enables your organization to be more strategic and derivegreater value from SAP
• Improves your ROI with easy to access, easy to work with,and always available services
• Helps you derive long-term business benefits from yourSAP applications and not quick fixes or workarounds.
• Delivers more for less by simplifying and automatingprocesses to reduce downtime, improve efficiency,accuracy, and less prone to errors
• Strives for continuous improvement, functionalityenhancement, and continuous root-cause analysis toeliminate recurring problems
