Date post: | 28-Nov-2014 |
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Business |
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October 23–25, 2014
DO YOU KNOW WHO IS MOVING YOUR CHEESE?Navigating and Surviving Organizational Politics Like a Pro
Lonney Gregory
Nannette Kelly
Shanna Travis
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Why do I feel this way?
Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Split decision
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Me against you hmmmm??
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Increase your ability to communicate and negotiate effectively across organizational boundaries to get things done.
OR
Assess methods for navigating corporate politics
Tell StoriesShare Ideas
Build TrustOvercome Barriers
Understand Others
Achieve Together
Fabricate Stories Create Conflict
Simulate Trust Create Alliances
Manipulate Others Coerce
and Deflect
Goal
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
DefinitionsOrganizational Boundaries
• Formal and informal organizational and project structures that drive individual and group behavior to achieve outcomes in support of stated and implied organization objectives.
Organizational Politics• The pursuit of individual
agendas and self-interest in an organization without regard to their effect on the organization's efforts to achieve its goals.
• Organizational politics are informal, unofficial, and sometimes behind-the-scenes efforts to sell ideas, influence an organization, increase power, or achieve other targeted objectives. [1]
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Typical Organizational Boundaries or Political Drivers
OrganizationalBoundaries
Created by emphasis on compliance with shared rules and standard operating principles
Created when individuals develop and use power toward shared goals
Created by distances, including time zones, geographic environment, and/or language
Created by knowledge, norms or attitudes in groups formed around shared expertise and experience or resources.
Created by persistent differences between groups/individuals over values, norms, customs, and traditions
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Model: Cornerstones of Trust
Trust
Expertise
AuthenticityReliability
Good Will
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Two Paths to Progress
ObjectionsInvestigate
IndividualIssues
TakeAction
MakeProgress
Barrier
ObstaclesInvestigateSystemsIssues
TakeAction
ObstaclesInvestigateSystemsIssues
TakeAction
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Obstacles – Can’t Do’s
Objections – Won’t Do’s
“I do not have the authorization to…”
“I do not have the resources to…”“The current equipment cannot…”“I have not been trained to…”
Investigate Systems Issues Using:
• Systems Thinking• Analytic Skills• Quality Tools• Upward and Peer Influence
“I don’t see why I need to…”“I don’t think it will work if I do
that…”“It’s not my job to…”“I see unintended consequences if
I…”Investigate Individual Issues
(Value based) Using :• Feedback Tools and Methods• Coaching Skills• Communication Skills
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Stakeholder InvolvementStakeholders can:
Make things happenHelp things happenLet things happenHave questionsBe unaware
Stakeholder Make Help Permit Questions Unaware Action Step Story Element
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Understanding the Larger ContextFacilitiesHR IT Strategy Customer
ServiceFacilitiesHR IT Strategy Customer
Service
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Positions and Interests
Positions
Stated requirements Behaviors
Underlying InterestsUnknown
Known
Hidden agendasCompany goals
Unstated needs
Organizational culture
Concerns and feelings of risk
Personal values and beliefs
Likes/dislikesAssumptions
Motives
Unconscious tendencies
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
The Landscape of Conversation
Terrain
Subterrain
Atmosphere(Context)
Situation
Time Place
General Conditions
Verbals
Inferences
Non-Verbal
Actions
Assumptions
Values /BeliefsAttitudes
Fears and NeedsCore
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Collaborative Negotiation
Finalizing
Framing
Fostering
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Three Keys to Success
Content/Process
Distinction
Building True
Agreements
One Conversation
at a Time
Content/Process
Distinction
Building True
Agreements
One Conversation
at a Time
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Guidelines: Combating Territoriality
• Ask good questions • Reach rather than teach a solution • Appeal to individual or group ability/desire to
reason • Train yourself to assume reasoning ability is
present
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Suggested Ground Rules
• Don’t jump to conclusions• Blame territorial instincts, not people• Ensure no one feels attacked• Avoid generalizations• Embrace the “irrational” as well as the rational• Respect each individual’s perspective• Try to see it from the other’s point of view
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
The Presence Tool
Energy
Focus
Openness PRESENCE
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Do You Know Who is Moving Your Cheese: Navigating and Surviving Organizational Politics Like a Pro
Goal
Business Results
Behavior
Boundary Identification
Illustrate ideasand share stories
Build Trust Listen Well
Plan Conversations
Know Stakeholders
Limit Negotiations