MANAGED PRINT SERVICES CONTROL COSTS AND INCREASE YOUR OFFICE PRODUCTIVITY

Supported by intelligent systems and our Global Delivery Centre, our Managed Print Services proactively address the most common print equipment issues: 85% of consumables are supplied automatically

60% of break-fix incidents are resolved without customer intervention

Established within the East Midlands in 1996, Document

Network Services are an Accredited Managed Print

Services provider. We are part of the world’s leading

enterprise for business process and document

management and offer technologies, expertise and

services that enable your business to operate more

efficiently and effectively, whatever the situation.

We work with local and national businesses of every

size, from small businesses to global enterprises,

providing a responsive and approachable service

alongside the products, resources and support of a

major international manufacturer. With a wide range

of flexible services contracts and support options,

we make the benefits of our document management

solutions achievable for any organisation.

Today, virtually every organisation is searching

for new ways to operate more efficiently and control

costs. That’s why many are taking a new look at often

overlooked areas:

• Document printing

• Supplies

• Maintenance

• Service

Our proven Managed Print Services deliver benefits

in many areas:

• Multi vendor device management

• Consolidated billing

• Proactive break-fix

• Automatic consumable replenishment

COST REDUCTION

CONVENIENCE

CONTROL

MANAGED PRINT SERVICES

What exactly are Managed Print Services? They are a blend of services and solutions

that can save your company time and money, and which begin with change. You may

have heard of this before and wonder what working with a Managed Print Services

provider will actually do to help your company.

Our highly trained experts can implement a plan for

identifying excess costs and reducing your overall spend.

We believe that Managed Print Services deliver three

critical business advantages, which are Cost Reduction,

Control and Convenience.

COST REDUCTION

CONVENIENCE

CONTROL

• Reduce print and copy costs.

Moving from in-house print and

copy management to Managed

Print Services can trim these costs

by up to 30%.

• Multi vendor print management

solutions. We support both Xerox

and non-Xerox equipment helping

to minimise capital expenditure.

• Save resources. More efficient

management of your output device fleet

can reduce energy consumption, reduce

the cost of consumables such as ink or

toner, and cut down on waste.

• A single, predictable monthly bill for

all your output device fleet. Makes it

easier to manage costs and assist in

budget planning.

• Enhanced employee productivity, thanks

to increased uptime and the elimination

of time-consuming processes such as

meter reads, placing and chasing service

calls and supplies ordering. Employees

can concentrate on their work instead of

managing the printer or copier.

• Increased productivity. Ensure that your

devices stay up to date and that your

employees have the new features they

need to stay productive and competitive.

• Refocus IT on more critical business

tasks. IT support staff typically spend

significant time installing, supporting

and maintaining output devices.

• Highly trained managed print solutions

experts. They maximise your cost savings

and continually fine-tune your output

fleet for maximum productivity.

• Fast maintenance and repairs. Thanks to

proactive monitoring tools, our experts

can anticipate and resolve potential

issues before they become problems.

• The right supplies at the right time. Our

automated ordering systems ensure that

you never run out of ink or toner.

• Convert all or part of your output

device fleet, be it leased or owned,

to one single invoice.

• Single point of contact. One contact

for equipment, supplies, service,

invoicing and reporting provides

visibility of all your print & copy activity

and removes the inefficiency of dealing

with multiple contacts.

Control Costs

Improve Environment Sustainability

Enhance Information Security

Monitor and Manage Your Environment

Xerox Partner Print Services

HOW IT WORKS

Assess

Our Managed Print Services team will evaluate your company’s existing

hardware and consumable spend. We will gather crucial information from:

• Walkthroughs to map devices

• Discussions with key users to understand your business requirements

• Device polling to identify device usage levels

The data obtained will include an analysis of how efficient and cost

effective the devices are. Therefore, it is important to obtain actual

costs of devices, supplies and services to provide the most accurate

assessment and representation of the infrastructure.

Manage

The Management phase will be continuous. We will monitor hardware

alerts including troubleshooting and repair, proactively replenish supplies

and manage your fleet.

Regular updates and meetings will be scheduled where we will present

reports on usage and discuss potential workflow improvements that may

be beneficial to your business to create further cost efficiencies.

Control Costs

Improve Environment Sustainability

Enhance Information Security

Monitor and Manage Your Environment

Xerox Partner Print Services

Design

Following the assessment phase, we will discuss the current infrastructure

and present the new proposed design strategy.

Based on the result of this comparison, we will make appropriate

recommendations to improve print services management and enhance

capabilities for your business.

Implement

To ensure that your business maximises productivity and cost savings,

the implementation phase of the process will involve:

• Installing software to monitor supplies and service information

• Optimising hardware to streamline your business processes

• Training as needed

ASSESS & DESIGN

By establishing how many print, copy, scan and fax devices you have as well as identifying age,

installation dates, building & floor locations, our Managed Print Services can reduce your print and

copy costs by as much as 30%, while improving your company’s document production capabilities.

Before

Following the assessment phase, Document Network Services will discuss the current infrastructure

and present the new proposed design strategy. We will help you develop a Print Policy and based on

this and the result of this comparison, we will make appropriate recommendations to improve print

services management and enhance capabilities for your business.

After

DNS CASE STUDY

The Challenge

“By implementing a proven Managed Print

Services solution, this can reduce costs and

increase overall profitability. Once businesses

are aware of the key areas or devices that

amount to the most wastage, we recommended

alternative strategies.”

Darren Marsh

Managing Director - DNS£24,000Savings achieved

• Reduce costs and increase the efficiency

of document production

• Take control of budgets and reduce time spent

sourcing consumables across the group

• Decrease time spent through IT Helpdesk

managing print related issues

• Ensure security & confidentiality

• Track costs more effectively

• Speed up maintenance & repair

• Optimise the use of HP devices

The Solution

• Managed Print Services covering all equipment,

supplies & support

• Change management programme for employee

satisfaction and education

• Proactive management of device usage to ensure

delivery of the improvements and cost savings

The Results

• Printer fleet reduced by 43%

• Improve service levels and greater

functionality at a lower cost

• Savings of over £24,000 achieved.

• Clear, consolidated invoicing v

management control

XEROX CASE STUDY

The Challenge

Global Professional Services Firm

“Document Network Services as an Accredited

Print Service Provider, deliver an unrivalled end

to end management of all your document

requirements, greatly reducing costs, increasing

efficiencies and improving business outcomes.”

Darren Cassidy

Vice President

Xerox Managed Print Service Business Group

29% Reduction in printing total cost of ownership

• Create a single managed service across office,

centralised and procured print

• Cut total costs and have a single cost

per page for office printing

• Make services easier to access and more reliable,

consistent, flexible and sustainable

• Provide better management Information

The Solution

• End-to-end enterprise print service managed

with a common set of technologies, standards

and processes

• Consolidation and standardisation across devices

and facilities

• Continual service monitoring to keep resources

aligned with need

• Introduction of new capabilities such as follow-me

printing and online submission of production jobs

• Management reporting across all services, down to

individual user or device

The Results

• 29% reduction in total cost of ownership

• 99% device availability

• Helpdesk calls down by 60%

• Production print service satisfaction at 99%

• Use of paper and consumables down;

Recycling at 100%

AWARDS & RECOGNITION

Magic Quadrant for Managed Print ServicesXerox is proud to be positioned as a leader in the

Gartner Magic Quadrant for Managed Print Services.

Xerox believes that Managed Print Services is a trust

based decision and that most organisations will choose

a service provider who they believe is most able to

deliver against their business goals and achieve a well-

managed, highly productive, office print environment.

“The ability to execute axis positions each MPS

provider based on its success in delivering results

today as well as its preparation to deliver results

in the future. On this axis, Gartner verifies an MPS

provider’s capability to deliver MPS based on

direct feedback from extensive interviews with its

clients and other provided customer references.”

Gartner, Inc. “Magic Quadrant for Managed Print

Services, Worldwide” October 24 2012

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COMPLETENESS OF VISION

LEADERSCHALLENGERS

NICHE PLAYERS VISIONARIES

ARC

Konica Minolta

Toshiba

Kyocera

Pitney Bowes

CanonRicoh

Lexmark

HPXEROX

PARTNERSHIPS

Document Network Services partners are software & hardware providers and system integrators who create customised solutions that extend the functionality of a Xerox multifunctional product.

Our partner solutions cover the following key

categories – Access Control, Document Management,

Print Management and Scanning complementing the

Managed Print Services strategy of Cost Reduction,

Control & Convenience.

DocuShare®

PRODUCTSMultifunctionPrintersCopiersProduction PrintersSupplies & ConsumablesScanners

SOLUTIONSDocument ManagementPrint ManagementScanning & Archiving

Document Network Services LimitedMelbourne Business CourtMillennium WayPride ParkDerbyDE24 8LZ

( t ) 01332 362 900( f ) 01332 363 377( e ) sales@dnslimited.co.uk(w) www.dnslimited.co.uk