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THE BOTTOM LINE

As the enterprise content management (ECM) space is becoming more commoditized, the

market continues to consolidate. As a result, vendors are turning to industry-specific

solutions and more advanced administrative capabilities to provide customers with

additional value. These investments are further augmented by integrations with outside

applications as well as new automation of processes for productivity enhancements.

Core ECM functionality is becoming increasingly embedded into enterprise management

applications. In order to avoid being cast with feature parity, vendors can enhance

solutions with several new features including:

Industry-specific products. Nucleus has found that analytics solutions with industry-

specific functionality offer a host of benefits, including a 57 percent faster time to

value and a third less ongoing consulting costs. ECM providers recognize similar

advantages from vertical solutions because, like analytics, those products will also

benefit from less required customization and, as a result, less consulting spend and a

more stable infrastructure.

Analytics. In speaking to customers, Nucleus has found that analytics is at the top of

the wish list for most organizations. In particular, customers desire that surface level

analytics for tracking content access be embedded in applications such as ECM, which

allows for improved context and greater accessibility.

Integrations. As ECM solutions are increasingly becoming commoditized, it is

essential for solutions to offer integrations with key enterprise applications including

customer relationship management (CRM), and enterprise resource planning (ERP)

products. These integrations help ECM solutions to be more accessible from all

angles of an organization and also help ECM to become the single central repository

of information for an organization.

Administrative portals. With the hype around information privacy and security

concerns, it is important for ECM products to offer oversight into the use of

information across an organization. This enables strong governance and control,

which enables internal hierarchy. In addition, some vendors are adding security

breaches and alerts into these portals, which allows users to have increased visibility

and advanced notice over any security concerns.

RESEARCH NOTE

ECM TECHNOLOGY VALUE MATRIX 2015

Document P129

July 2015

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July 2015 Document P129

Automation. Although many solutions already boast of some automation features, it

is essential for companies to continue to invest and innovate in this arena in order to

further improve productivity. The solutions that already have significant automated

capabilities are likely placed highly in functionality. Vendors that are lacking in the

functionality arena will benefit from increasing automated capabilities.

LEADERS

Leaders in this Matrix include Box, Digitech, EMC, HP, Hyland, IBM, M-Files, and OpenText.

BOX

Box offers a cloud-based ECM solution with strong usability, driven by a clean and modern

user interface. Some of its core functionality includes file sharing, integration with

Outlook, access management, reporting, commenting capabilities, and content policies

and automations.

Usa

bilit

y

Functionality

Facilitator

Expert

Leader

Core Provider

DropboxBox

DocSTAR

HP Autonomy

Laserfiche

Unisys

Sungard

Newgen

Objective

M-Files

Digitec

HylandSoftware

Innovation

Intralinks

Xerox

Alfresc

OpenText

As the enterprise content management (ECM) market continues to consolidate, vendors are pressured to differentiate themselves in order to remain competitive. Nucleus finds that solutions that offer industry-specific functionality are able to differentiate themselve when competing for large organizations. New solutions are catering to the increasing needs of individuals and smaller organizations, in which case their most important features revolve around usability, mobility, and collaboration.

ECM VALUE MATRIX 2015

IBMSpringC

Systemware

LexmarkEverTeam

EMC

Microsoft

Fabasoft




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In June, IBM and Box announced a partnership leveraging content management

functionality, Watson Analytics, and social collaboration solutions to provide users with

enterprise-grade mobile apps, new industry-specific functionality, and new enterprise app

development capabilities. In addition, the partnership will allow customers to store their

content on the IBM Cloud and will have access to both IBM Global Services and Box

Consulting.

In June, Box announced a new governance tool that is designed to help enterprises in

financial services, healthcare, and higher education to more easily manage sensitive data.

Some of the features included in the tool are retention management, the ability to set

content security policies, and e-discovery for identify and preserve documents and

metadata.

As a whole, the Box offers easy adoption and collaboration while reducing data loss and

improving governance and compliance for its customers. Pairing Box’s reputation as a

highly usable solution with its recent investments in advanced functionality, Nucleus

predicts that Box will continue to see success in the market.

DIGITECH

Digitech’s PaperVision products are focused on delivering user-friendly ECM solutions with

automation capabilities and competitive price points. The solution is ideal for small to

medium sized organizations (SMBs) that require a cost effective product with out-of-the-

box capabilities.

Recently, the company has been moving toward providing users with industry-specific

solutions, which provide customers with an accelerated time to value as a result of fewer

customization requirements. In April, Digitech announced PaperVision R80, which is a

solution developed specifically for the healthcare industry and includes functionality for

processing patient records and insurance claims. Healthcare is a highly regulated industry

with relatively few solutions that can effectively manage the back office requirements and

will receive significant benefits from pre-built solutions.

As Digitech continues to invest in in automating tedious manual processes and industry-

specific functionality, Nucleus expects that it will remain a strong competitor, particularly

for cost-conscientious organizations.

EMC

EMC offers a number of ECM solutions including Documentum, InfoArchive, and

Syncplicity. Some of the capabilities include mobile functionality, and EMC also offers pre-

built industry solutions for energy and engineering, and life sciences and healthcare, with

partners offering certified financial services and public sector solutions.




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Documentum has close integration with solutions such as Microsoft SharePoint, SAP,

Salesforce, and Microsoft Office. EMC’s products are based on a REST API architecture

which allows organizations to use ECM functionality from within the applications they use

on a day by day basis. This is an attractive proposition for larger enterprises that have a

complex environment and extensive content integration needs.

Documentum’s D2 provides an appealing content library client, implemented with role-

specific workspaces that can be personalized to a user’s particular work needs and styles

using a large library of configurable widgets. The workspaces can be deployed very

quickly with content rules that can be reused across content types and user groups.

Documentum’s xCP caters to case management use cases.

InfoArchive is focused on enabling IT to more easily manage data and make it more

accessible to end-users, which has been a priority for many organizations that are juggling

big data investments. The solution is able to reduce data migration cost and timeframe,

deliver historic context, and increase the availability of data.

Syncplicity offers an advanced user experience that allows end users to more easily

navigate the system. In addition, users have automated notifications and alerts that

enables more efficient use and organization. In April, EMC announced the addition of

Syncplicity Add-In for Outlook, which allows Syncplicity users to more easily send files and

folders directly from Outlook.

Nucleus finds that EMC offers solutions that cater to the specific needs of industries, which

accelerates the time to value for customers and also allows for increased functionality for

the unique needs of organizations. Moving forward, Nucleus expects that EMC will

continue to gain popularity as organizations increase the complexity of their data and

information management.

HP

HP offers ECM solutions in a modular format that can be deployed on premise, in the

cloud, or in a hybrid format. Its solutions manage structured and unstructured information

including social media, email, video, audio, text, and Web pages.

In April, the company announced HP Connected MX, which uses analytics from HP Haven

to automatically distribute information access based on compliance requirements and file

content. The most important aspect of this announcement is that customers are now able

to provide controlled mobility to users. Additionally, organizations will reduce their

exposure to legal and financial risk.

In December, HP announced a new Intelligent Retention and Content Management

solution, which include HP StoreAll, HP ControlPoint, HP Haven, and HP Records Manager.

The combined strengths of these products give customers the ability to comprehensively




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capture, analyze, manage, and retain their content with improved accessibility and

increased productivity.

While many ECM capabilities are becoming commoditized, HP brings added value to its

solutions with its investment in the Intelligent Retention and Content Management

solution. With a comprehensive set of functionality because of built-in analytics

capabilities, Nucleus expects that HP will be a significant player in the ECM market.

HYLAND

Hyland offers OnBase for ECM and has consistently been investing in improving the

solution over the past few Matrices. Recently, Hyland invested in a new version of OnBase,

OnBase 15, which resulted in a number of enhancements including:

Healthcare functionality. OnBase 15 provides industry-specific capabilities for

healthcare with a vendor neutral archive to act as a single source of medical images,

documents, and clinical files. It also offers a Patient Window for physicians, OnBase

Anywhere for document sharing, Universal Scope Capture for fiber-optic scope video

capture, and Mobile e-Capture for on-the-go image captures.

Government functionality. The new version offers unique capabilities for government

use including integration with Esri ArcGIS Online, which allows users to visualize

geographic layout.

Insurance functionality. OnBase 15 has enhanced insurance functionality such as

better Guidewire integration.

Mobile. The new release provides a re-designed mobile platform with new

integrations and a new app in the Windows Store.

Case Management. OnBase 15 allows users to integrate with Microsoft Outlook 2013.

Cloud. The new version is available as a cloud deployment and offers enhanced

integrations with DocuSign and Esri ArcGIS Online.

Capture. OnBase 15 has a modernized user interface with improved data capture

tools for invoices.

Nucleus expects that with continued investment in industry-specific offerings, OnBase will

continue to win customers who desire a modern ECM solution that also upholds a high

standard of functionality.

IBM

IBM Content Manager offers a host of functionality for digital imaging, digital asset

management, web content management, and content integration capabilities. The

solutions are built for use by a range of organizations and its solutions include:

Content Manager Enterprise Edition. This solution is built for use by large

organizations and allows for the management of content including document images,

XML, audio, and video for multiple platforms. In addition, it also supports social

content management, and has embedded workflow capabilities.




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Content Manager Starter Pack. This product offers a complete set of ECM

functionality but has a licensing structure that is intended for smaller or initial

deployments. As a result, small to medium sized businesses (SMBs) are able to

benefit from high functionality without having to invest too heavily upfront.

Content Manager for iSeries. This offering is provided on the IBM iSeries platform,

enabling users to integrate closely with other core business applications, thereby

acting as a central repository of information for the entire organization.

Content Manager for z/OS. This product allows users to handle a high volume of

content without having to move from their preexisting infrastructure. As a result, this

solution is best for companies that need more advanced operational capabilities.

IBM has made ongoing investments in its ECM platform that Nucleus has found improves

the customer experience. With continued focus on automation and integration

capabilities, IBM will remain in a strong leadership position for future Matrices.

M-FILES

M-Files offers enterprise information management (EIM) solutions with capabilities for

quality management (QMS), enterprise asset management (EAM), and document

management (DMS). The solutions leverage metadata to search, process, and store

information, which provides users with a simplified user interface for easier access and

improved organization. Customers are able to deploy the products in cloud, on premise,

or in a hybrid environment as they prefer.

The company is focused on making its solutions user friendly, enabling little ramp-up time

and little, if any, training. In addition, M-Files offers vertical solutions for industries

including healthcare, financial services, legal departments and law firms, manufacturing,

energy, and architecture, engineering, and construction. With these products, M-Files

automates processes and supports mobile access, resulting in productivity enhancements

for users.

In April, M-Files announced the release of M-Files 2015, which adds new workflow

capabilities to the EIM solution. Some of the new features include graphical workflow

creation, storage on Microsoft Azure, new mobile functionality, and number of other

enhancements. Moving forward, Nucleus expects that the company will continue to invest

in new functionality while maintaining a high level of usability, which is key to productivity

success.

OPENTEXT

OpenText offers five product suites built on its Enterprise Information Management (EIM)

platform including an ECM, BPM, customer experience management (CEM), Information

Exchange, Discovery, and Core and Cloud. As a result, its customers have access to a wide

range of functionality with tight integration, making the transfer of information between

different products or applications much smoother.




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In May, OpenText released OpenText Business Center for SAP, which offers pre-built

accelerators for business processes in SAP. This solution allows users to automate the

sales order creation process and leverages a self-adaptive learning module to better

streamline the capture stage.

In May, OpenText announced enhancements to its EIM Suite, which included

enhancements to OpenText Application Governance and Archiving 10.7 for Microsoft

SharePoint, Email Management, OpenText Media Management 10.5, OpenText Trading

Grid Analytics, Secure MFT, Process Suite 10.7, Contract Center, and OpenText Business

Center for SAP. The EIM platform is available on premise or in the cloud and includes 5

product suites.

OpenText has continually invested in its solutions and, as Nucleus predicted, has expanded

its cloud offerings beyond the ECM application, to enable all 5 products to be cloud-based

deployments. With continued investments in its product suite, Nucleus expects that

OpenText continue to quickly advance in the Matrix.

EXPERTS

Experts in this Matrix include Alfresco, Laserfiche, Lexmark, Sungard, Systemware, and

Xerox.

ALFRESCO

Alfresco provides ECM and BPM offerings as open-source solutions, therefore enabling a

high level of customization for unique use cases. The company is known for having a low

total cost of ownership (TCO), largely as a result of effectively leveraging the cloud. In

May, Alfresco announced a series of enhancements and new releases around its ECM and

BPM solutions including:

New Alfresco Media Management module. This offering allows for the storage and

maintenance of rich media files without having to use a separate system. Therefore,

users will be able to view, edit, and repurpose media files while remaining within

Alfresco’s platform.

New Alfresco Analytics module. This module is focused on providing greater visibility

into how content is being accessed within an organization. Embedded analytics

capabilities will be a strong differentiator for Alfresco and customers will receive

added value by being able to identify bottlenecks, top performers, and resource

needs and usage.

Updates to Alfresco Activiti 1.2 BPM solution. Tightly integrated with Alfresco’s ECM

offerings, the enhancements to this offering include improved forms layout and new

process and forms designers for business users. Another new feature is a PDF process

audit to capture and meet compliance needs more efficiently.




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One of the key features to Alfresco is that its platform can be leveraged with other

products, allowing for easier access and greater consistency across an organization.

Alfresco has made significant improvements to its solution and by tightening integration

with BPM and adding analytics capabilities, it has found a way to differentiate itself from

some of its relatively stagnant competitors. Nucleus expects that the company will

continue to see increasing momentum from its BPM capabilities, as it provides additional

services around its core engine.

LASERFICHE

Laserfiche offers ECM solutions for sectors including federal, state, and local governments,

higher education, healthcare, and financial services. Nucleus has found that vertical

solutions are key to achieving a faster time to value and Laserfiche bundles capabilities

such as document imaging, business process management, document management, and

records management into its offerings, resulting in a comprehensive package of

capabilities.

It recently announced the Laserfiche Connector, which allows users to access Laserfiche

from within their primary applications. This feature is key in ensuring higher productivity

levels for users. An additional productivity enhancement allows users to scan a page and

automatically populate metadata to store in Laserfiche, still from within their primary

applications. Some of the CRM applications that the Laserfiche Connector is compatible

with include Junxure, Salesforce, and Microsoft Dynamics.

Having easy access to ECM solutions is key to ensuring a strong value proposition. As

more ECM solutions are becoming commoditized, it is important for users to receive

productivity benefits, and as Laserfiche continues to focus on this goal, it will further

improve its positioning in the matrix. Laserfiche has been focusing on usability with

capabilities such as drag and drop functionality and plans to build a Laserfiche cloud

solution, which will enable fast deployments for customers as well as a lower total cost of

ownership (TCO) and scalability. Nucleus predicts that with the cloud solution, the

company will be able to grow it products exponentially and will experience strong success

in the market.

LEXMARK

Lexmark offers a range of enterprise technologies and its ECM solution provides document

management, video and complex media management, records and information

management, and electronic signatures. The company focuses on providing users with as

few siloes as possible, allowing for easier access to documents across departments. Its

products are also available as on-premise or cloud deployments.

In May, Lexmark acquired Kofax, which adds considerably more depth in functionality to

its ECM solution. As the market continues to consolidate, Nucleus expects that other




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companies will follow suit and will benefit from teaming up to provide improved

functionality and increase specialized knowledge.

SUNGARD

Sungard offers a range of solutions built for specific microverticals of industries including,

finance, education, and the public sector. Its products include Asset Finance, Asset

Management, Collateral Management, Corporate Liquidity, and Energy Trading and

Operations.

In April, the company announced that it will be adding a full-service utility offering to its

managed services suite. This is driven by the changing regulatory requirements in the

fund services industry. This is an example of Sungard’s focus on very specific aspects of

the financial industry, which gives its users faster deployment times, greater compliance,

and more extensive functionality.

In March, Sungard announced that it will be launching a new solution for post-trade

futures and cleared over-the-counter derivatives operations. Brokers will be able to

achieve a higher level of efficiency with this solution because it is tailored to their specific

needs.

Moving forward, Nucleus expects that Sungard will continue to improve its positioning in

the Matrix by further enabling its high level of functionality with updates to its user

interface.

SYSTEMWARE

Systemware captures, indexes, manages, and delivers information for high-volume content

management needs. Its ECM offering is particularly attractive for mid to large

organizations that are in heavily regulated industries because it can be flexible to adjust to

shifting requirements. The company recognizes that its customers are not organized the

same and focuses on providing users with the ability to create their own apps while still

providing enough industry-specific functionality to enable a faster time to value and

ensure compliance. With its newest solution, the company differentiates itself by

providing users with a context-based approach.

In March, Systemware announce the launch of its newest solution, Content Cloud 6.0,

which packages Systemware Content Server, Content Integrator, and Content Store. The

resulting public, private on-premise and private cloud can be deployed as distributed or in

centralized servers within a company’s corporate firewall. In addition, Cloud Content 6.0 is

designed with the unique needs of IT architects, department heads, and end users in mind,

allowing more efficient management of operations, administration, and maintenance.

Some of its features include:

Reporting and analysis on the ongoing functions of the system

Thresholds that allow for improved notification management




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Visibility into the performance of upgrades, patches, and maintenance

Easier deployment of new nodes and clusters.

Nucleus expects that Systemware will continue to expand on its approach to a context-

centric ECM solution. Systemware’s architecture is well designed for availability across an

organization, providing strong capabilities for future Internet of things (IoT) projects, and

thus providing added value to customers.

XEROX

Xerox offers DocuShare for ECM processes with products including Cloud, Mobile,

Enterprise, and Express. The DocuShare enterprise application is best for scale, with

capabilities for automating high volume processes and integrates with HCM, governance,

and compliance regulations. Xerox’s other ECM offerings include mobile, collaboration,

scanning and document output management (DOM) solutions that are complimentary to

DocuShare; E-discovery and Analytics services through Xerox Litigation Services, and the

separate Xerox Transactional Content Manager (or XTCM) content management platform,

a SaaS platform used for outsourced ECM and BPO solutions. As a result, DocuShare

supports a high level of functionality for a wide range of processes.

New product releases since the last Matrix include expansion of DocuShare Private Cloud

Service across N. America and Europe, a new Xerox Process Automation toolkit providing

BPM and E-forms, and an updated Xerox® ConnectKey® for DocuShare capture solution.

Moving forward, Nucleus expects that Xerox will have to make significant investments in

its user interface in order to meet the expectations of business users who are looking for

lightweight and modern applications.

FACILITATORS

Facilitators in this Matrix include DocSTAR, Dropbox, Fabasoft, Intralinks, Microsoft,

NewGen, Software Innovation, and SpringCM.

BOX

Box offers a cloud-based ECM solution with strong usability, driven by a clean and modern

user interface. Some of its core functionality includes file sharing, integration with

Outlook, access management, reporting, commenting capabilities, and content policies

and automations.

In June, IBM and Box announced a partnership leveraging content management

functionality, Watson Analytics, and social collaboration solutions to provide users with

enterprise-grade mobile apps, new industry-specific functionality, and new enterprise app

development capabilities. In addition, the partnership will allow customers to store their

content on the IBM Cloud and will have access to both IBM Global Services and Box

Consulting.




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In June, Box announced a new governance tool that is designed to help enterprises in

financial services, healthcare, and higher education to more easily manage sensitive data.

Some of the features included in the tool are retention management, the ability to set

content security policies, and e-discovery for identify and preserve documents and

metadata.

As a whole, the Box offers easy adoption and collaboration while reducing data loss and

improving governance and compliance for its customers. Pairing Box’s reputation as a

highly usable solution with its recent investments in advanced functionality, Nucleus

predicts that Box will continue to see success in the market.

DOCSTAR

DocSTAR, part of Astria Solutions Group LLC, offers ECM solutions for a range of industries

including education, healthcare, financial services, government, insurance, legal,

manufacturing and real estate. Its applications are available as cloud or on-premise

deployments and integrate with a number of ERP vendors such as Microsoft Dynamics,

Oracle, Netsuite, SAP, and Sage.

DocSTAR’s platform offers a strong basis of functionality including automated workflows,

version control, mobile access, and intelligent capture for the automatic classification and

indexing of documents. The company is able to build on these core capabilities with

industry-specific solutions, which Nucleus found accelerate the time to value because they

require significantly less customization and consultation efforts. Nucleus expects that

DocSTAR will continue to build out its functionality, allowing it to remain competitive in a

market that is becoming increasingly commoditized.

DROPBOX

Dropbox offers a highly usable solution with a freemium option that is heavily accessed

across a wide range of user types. The solution offers mobile capabilities with easy

navigation as well as collaborative functionality that allows users to leave comments or

bring certain documents to the attention of other users that access the same shared

folders.

In June, the company announced the release of new features for its enterprise edition

including a connector for Active Directory, a tool for three levels of administration, and

two-factor identification. These enhancements are intended to relieve some of

enterprises’ concerns, particularly around security. Nucleus expects that these features will

also help improve efficiency through easier sharing capabilities and will help organize a

large amount of information from an administrative standpoint.

In May, Dropbox announced that it will be releasing a new feature for iOS users that allows

them to edit word documents without having to move to a different application. This will




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be a big advantage to users who will experience a greater ease of use and enhanced

productivity as a result of the new feature.

Although Dropbox is making strides in catering to enterprises, it offers the most value to

users who need it for their personal use. It easily integrates with popular applications to

enable automatic uploads of data, and provides scalable storage of information. As

individuals are increasingly producing more data, it is becoming essential to have access

to a storage space that is easy to use.

FABASOFT

Fabasoft offers cloud-based ECM solutions with capabilities that focus on enabling

collaboration. For example it allows for collaboration with partners using Teamrooms that

are secured with access controls and traceability. Recently, the company has been putting

investments into its user interface to allow for greater accessibility and productivity

enhancements for its end users.

The cloud offering is available for deployment as public, private, or hybrid. In addition,

Fabasoft provides apps for the Fabasoft Cloud on the iOS and Android platforms with

secure access for mobile employees, which can be synced for use offline. To address any

concerns with security, the company has recently launched Secomo, which is an encryption

appliance that brings end-to-end encryption to both the public and private clouds.

Moving forward, the company is continuing to focus on providing secure access to

information, while expanding to include initiatives around IoT. Nucleus expects that with

its commitment to security it will continue to attract customers that have privacy concerns

but still want to take advantage of the benefits from a cloud deployment.

INTRALINKS

Intralinks offers a number of ECM solutions including Dealspace for M&A, VIA for

collaboration, Studyspace for clinical trials, Fundspace for alternative investments, and

Debtspace for debt capital market transactions. All intralinks products are cloud-based,

which allows for greater scale, accessibility, and a lower TCO.

In June, Intralinks announced a partnership with Kraft & Kennedy, a technology consulting

firm. The team aims to develop a solution for legal teams, furthering Intralinks’ industry-

specific specialization. This team-based approach will help Intralinks to quickly gain

traction with its new offering. Nucleus has found Intralinks to be very active in the space

and expects that the company will continue to win customers as it builds out its vertical

solutions.

MICROSOFT

Microsoft has been making ongoing investments into SharePoint and leverages the

universal use of Microsoft Office to maintain a high level of popularity. The ECM solution




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is offered as an on-premise deployment with SharePoint Server 2013, or as a cloud

deployment with SharePoint Online. The use of Office 365 has been key in driving

adoption of the cloud for Microsoft customers, and it helps to further encourage the use

of SharePoint Online.

As solutions such as Dropbox announce partnerships with Microsoft, customers will be

presented with new options. However, Microsoft offers a full suite of functionality

resulting from a number of important integrations with some of its other solutions

including Skype and Yammer. Customers will continue to rely on Microsoft Office, and

consequently will keep SharePoint a strong contender in the ECM space. Nucleus expects

that Microsoft will make further investments in SharePoint usability and as a result it will

further improve its positioning in the Matrix.

NEWGEN

Newgen’s ECM offering, Omnidocs, provides actionable content management with a

strong base in traditional ECM functionality and extended capabilities that allow for the

management of rich media resources.

Some of the solutions’ core capabilities include document management, capture and

image processing, workflow and business process management, records management,

social content, and Web content management. Omnidocs also offers collaborative

capabilities with social, mobile, and analytics cloud functionality. With this, organizations

have a more cohesive view of departmental activity and, as a result, are able to exercise

more informed decision making.

In January, the company announced new case management capabilities that combine the

qualities of a business process management solution with contextual information. It is

built specifically for the use of complex governmental processes, including fraud

investigation, grievance redressal, workers’ compensation, and social welfare services. By

continuing to invest in industry-specific capabilities, the company has been consistently

winning customers and Nucleus expects that Newgen will continue to improve its position

in the Matrix.

SOFTWARE INNOVATION

Software Innovation provides ECM solutions to industries such as construction and

engineering, oil and gas, healthcare, and the public sector. The user interface of its

solutions are built on SharePoint and Office UI, which helps its users reduce the learning

curve to adoption. Some of its products include:

Public 360. This solution is for public sector organizations and is available for

deployment on premise or in the cloud. One of its functions developed specifically

for the public sector is 360 eMeetings for board, council, and committee meetings.

Business 360. Is a product that encompasses the basics of ECM and is available for a

cloud or on-premise deployment.




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ProArc. This offering is designed for project use cases so that organizations will have

access to best practices around document control and information management with

little customization.

Software Innovation has not made any new product announcements since the last Matrix.

Although the company has offered value as an industry-specific solution, as other more

modern applications are going vertical, it will be challenged to remain competitive.

SPRINGCM

SpringCM offers a cloud platform that supports contract management, workflow

automation, and collaboration for both internal and external use. The company has a

clean and modern user interface that is consistent between the desktop and the mobile

applications for iOS and android.

Automation is a key focus for SpringCM. For example, the document workflows allow users

to avoid tedious manual processes, which significantly increases productivity across the

organization. Productivity is further enhanced by integration with EchoSign and DocuSign

with automatic approval routes. In order to uphold control over document management,

SpringCM allows users to set access restriction without having to resort to IT teams to

configure it.

SpringCM offers applications that are built for Salesforce users, and Nucleus expects that

with this relationship the company will be able to reach a larger audience. With future

partnerships and applications such as the applications for Salesforce, SpringCM will

continue to offer added value to customers through easier access and automated

capabilities.

CORE PROVIDERS

Core providers in this Matrix include Everteam, Objective, and Unisys.

EVERTEAM

Everteam’s ECM offering, everteam.document, offers a basis of core functionality including

automating document flows, document routing, ad-hoc workflows, management policies,

filing plans, and tracking capabilities. In addition, it provides integrations using REST and

SOAP. The solution also allows for sharing, which is key for every ECM solution.

Everteam has been challenged to remain competitive in the market as a result of newer

cloud-based solutions that provide users with a lower TCO and greater scalability. Nucleus

expects that if it builds new cloud solutions it will be able to maintain its position;

otherwise, it will become a small player as many of the capabilities of ECM solutions are

increasingly becoming commoditized.




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OBJECTIVE

Objective Corporation offers an array of ECM solutions including ECM for Small Agencies,

Ministerial Correspondence Management, Engineering Drawing Management, PDS

Management, Committee Lifecycle Management, Product Disclosure Statement

Management, Web Content Management, and Records Management. These solutions are

built specifically for the needs of heavily regulated industries and the public sector.

In March, Objective announced that it will be offering its content, collaboration, and

process management solutions on the Microsoft Azure platform for cloud deployments.

The public sector is notoriously slow to move to the cloud. However, it has proven to be

more cost effective, which will likely draw local governments and smaller organizations to

adopt it first. With its flagship offering on the cloud, Nucleus expects that it will be able to

adopt a faster release cadence, which will help to improve its positioning in the matrix.

UNISYS

Unisys provides a number of different solutions including cybersecurity, outsourcing, and

service management. Unisys InfoImage is its ECM platform that provides imaging,

workflow, document management, internet technologies, mobile technologies, and

integration to manage transaction content management. InfoImage also offers mobile

functionality so that documents may be accessed from queries or from workflow queues,

and can capture images or create new content items.

The InfoImage Scan Manager offers image capture, bar code recognition, and indexing,

while also supporting searches for structured and unstructured content. For more flexible

document capture, the solution also supports third-party scanning solutions.

InfoImage is available for specific sectors including the financial sector and the public

sector. Nucleus has found that industry-specific solutions provide an accelerated time to

value because of pre-built capabilities, which reduces customization and consulting costs.

Moving forward, Unisys will improve its positioning as it continues to invest in vertical

solutions.


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