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Doing More with TeamTrackDoing More with TeamTrack
May 1, 2007May 1, 2007
204/21/23 03:40
Goals and ObjectivesGoals and Objectives
Increased Reuse of Critical Assets Increased Productivity and Effectiveness Improve Quality Reduced Total Cost Increased Return on Investment (ROI) Increased Customer Satisfaction &
Perception in Marketplace Increased Efficiency, response time, and accuracy Reduced Deployment Schedule
Process Improvement Gains Median
Productivity Gains Per Year 35%
Early Defect Detection 22%
Yearly Reduction in Post-Release Defect Reports 39%
Yearly Reduction in Time-To-Market 19%
Carnegie Mellon’s Software Engineering Institute (SEI) conducted a study in the mid 1990’s that demonstrates the benefits of repeatable, well-defined processes. The study involved 13 organizations actively engaged in process improvement for an average of 3 - 4 years.11 Hossein Saideian and Richard Kuzara. SEI Capability Maturity Model’s Impact on Contractors. IEEE Computer, January 1995.
Pro
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Pro
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Pro
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Pro
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Pro
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CMMI-1
CMMI-2
CMMI-3
CMMI-4
CMMI-5
By meeting higher CMMI levels we can better achieve:
304/21/23 03:40
Best Practice – Using the ITIL ModelBest Practice – Using the ITIL Model
The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. These procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
2 Wikipedia, The Free Enclopedia.
Information Technology Infrastructure Library :
Service Desk Incident Management Problem Management Configuration Management Change Management Release Management
Service Support Service Delivery
Service Level Management Capacity Management Availability Management IT Service Continuity Mgmt.
404/21/23 03:40
Combine These Puzzling Pieces to get the Whole Project Picture
Combine These Puzzling Pieces to get the Whole Project Picture
Property
Property Management Maintenance Software Inventory Infrastructure Change Management Data
Base Help Desk Resource Management Vendor Information Knowledge Base Application Development
Maintenance
Vendor
Infrastructure
Software
Resource
Help Desk
KnowledgeBase
ApplicationDevelopment
504/21/23 03:40
TeamTrack Usage (Property Management)TeamTrack Usage (Property Management)
REQUIREMENTS Make determinations of property
needed to accomplish the requirements of the contract
Track the acquisition of the property from the Gov’t or as contract-acquired property
Handle the receipt, protection, control (accountability), and distribution of property
Track maintenance of Government property
Dispose of property which is excess to the contractual requirements
604/21/23 03:40
TeamTrack Usage (Maintenance)TeamTrack Usage (Maintenance)
REQUIREMENTS Track current maintenance
agreements Provide detail information about
specific maintenance contracts Track costs associated with
maintenance
704/21/23 03:40
TeamTrack Usage (Software Inventory)TeamTrack Usage (Software Inventory)
REQUIREMENTS Track software (COTS) packages Provide the ability for users to
check in/out software from the software library
Track costs associated with software purchases
804/21/23 03:40
TeamTrack Usage (Infrastructure CMDB)TeamTrack Usage (Infrastructure CMDB)
REQUIREMENTS Track Infrastructure devices
(servers, switches, routers etc…) Provide detail information about the
devices (OS level, patches, service tag number, software installed, worked performed)
Reports on infrastructure (power consumption, software in use, maintenance schedules)
904/21/23 03:40
TeamTrack Usage (Help Desk – Ticket System)TeamTrack Usage (Help Desk – Ticket System)
REQUIREMENTS Log tickets/add notes/check
progress, track action taken Keep details of users, their
requests, and problems Track time and progress spent on
jobs Provide knowledgebase for
searching future incidents Allow escalation for overdue calls,
as well as re-assignable to other support groups (software development)
Report on statistics
1004/21/23 03:40
TeamTrack Usage (Help Desk - Tasks) cont.TeamTrack Usage (Help Desk - Tasks) cont.
REQUIREMENTS Log tasks/add notes/check
progress, track action taken Track time and progress spent on
jobs Report on statistics
1104/21/23 03:40
TeamTrack Usage (Help Desk – Change Mgmt.) cont.TeamTrack Usage (Help Desk – Change Mgmt.) cont.
REQUIREMENTS Log requests for change that will
impact the infrastructure Track time and progress spent on
jobs Report on statistics
1204/21/23 03:40
TeamTrack Usage (Help Desk – Work Requests.) cont.TeamTrack Usage (Help Desk – Work Requests.) cont.
REQUIREMENTS Log requests for work to be
performed based on approved change requests
Track time and progress spent on jobs
Report on statistics
1304/21/23 03:40
TeamTrack Usage (Resource Management)TeamTrack Usage (Resource Management)
REQUIREMENTS Single repository to collect various
types of data about employees (location, company, e-mail, phone etc…)
Provide detail about property in possession of employees
Track progress of tasks related to new hire setup of hire to being rolled off a project
1404/21/23 03:40
TeamTrack Usage (Eval, Purchase and Vendor Information)TeamTrack Usage (Eval, Purchase and Vendor Information)
REQUIREMENTS Track detailed information about
vendors (Name, phone, address, support/contract number)\
Provide reports of which vendors are used, and what hardware/software was purchased
1504/21/23 03:40
TeamTrack Usage (Knowledgebase)TeamTrack Usage (Knowledgebase)
REQUIREMENTS Provide a single searchable
location for the Help Desk and other resources to easily identify problems, and the documented solutions for quicker recovery time
1604/21/23 03:40
TeamTrack Usage (Application Development)TeamTrack Usage (Application Development)
REQUIREMENTS Track new application Development
through a complete lifecycle Track any system change requests
to the various applications Integrate to a version control
system to document changes to code back to the original request
Notifications from state to state Ability to assign and track
responsibility Robust reporting capabilities
1704/21/23 03:40
Doing More with TeamTrackDoing More with TeamTrack
QUESTIONS?