Dolby Conference Phone · requirements for deploying the Dolby Conference Phone with Avaya Aura...

Dolby Conference PhoneConfiguration guide for Avaya Aura Platform 6.x

Version 3.228 June 2017

Copyright© 2017 Dolby Laboratories. All rights reserved.

Dolby Laboratories, Inc.1275 Market StreetSan Francisco, CA 94103-1410 USATelephone 415-558-0200Fax 415-863-1373http://www.dolby.com

TrademarksThe following are trademarks of Dolby Laboratories:

Dialogue Intelligence™

Dolby®

Dolby Advanced Audio™

Dolby Atmos®

Dolby Audio™

Dolby Cinema™

Dolby Digital Plus™

Dolby Digital Plus Advanced Audio™

Dolby Digital Plus Home Theater™

Dolby Home Theater®

Dolby Theatre®

Dolby Vision™

Dolby Voice®

Feel Every Dimension™

Feel Every Dimension in Dolby™

Feel Every Dimension in Dolby Atmos™

MLP Lossless™

Pro Logic®

Surround EX™

All other trademarks remain the property of their respective owners.

Dolby Voice® and the Dolby Voice logo are registered trademarks of Dolby Laboratories.

http://www.dolby.com

Contents

1 Introduction 41.1 About this guide 41.2 Related documentation 4

2 Requirements and prerequisites 52.1 Avaya Aura Platform requirements 52.2 Required Avaya server information 52.3 Manual deployment overview 5

2.3.1 Configuration parameters 6

3 Creating a SIP phone extension and account 73.1 Adding a SIP user for each phone 73.2 Assigning a communications profile to each user 83.3 Assigning a Session Manager profile to each user 93.4 Adding a Communication Manager profile for each user 103.5 Adding SIP trunk details to the extension 11

4 Registering and configuring the Dolby Conference Phone 134.1 Plugging in and setting up the phone automatically 134.2 Configuring 802.1X 14

4.2.1 Updating 802.1x authentication credentials 154.3 Configuring the operation mode 154.4 Opening the phone web interface 164.5 Configuring NTP 174.6 Registering the phone to Avaya Aura Platform 18

5 Troubleshooting 225.1 Troubleshooting registration problems 225.2 Troubleshooting a phone that cannot make any calls 225.3 Troubleshooting calls that disconnect immediately 235.4 Troubleshooting a phone that cannot call PSTN numbers 23

Glossary 24

Contents

Dolby Conference Phone version 3.2 configuration guide for Avaya Aura Platform 6.x

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1 IntroductionThis documentation provides instructions for configuring your Dolby Conference Phone forAvaya Aura Platform 6.x. It is compatible with the 3.2 version of the Dolby Conference Phone.

• About this guide• Related documentation

1.1 About this guideThis guide presumes an enterprise network environment and does not cover provisioning ofthe service.

Requirements and prerequisites on page 5 describes the codec and softwarerequirements for deploying the Dolby Conference Phone with Avaya Aura Platform 6.x.

Creating a phone extension and account on page 7 explains how to create the phoneextension and account that are required for each Dolby Conference Phone.

Registering and configuring the Dolby Conference Phone on page 13 explains how toconfigure network settings on each phone and then register each phone with Avaya AuraPlatform 6.x.

Troubleshooting on page 22 explains how to resolve registration and calling problems.

1.2 Related documentationReview all of the Dolby Conference Phone documentation to ensure that the phone is set upcorrectly so that you have the best conferencing experience possible.

These documents are available:

• Dolby Conference Phone administrator's guide

This guide explains how to set up and provision the Dolby Conference Phone.

• Dolby Conference Phone quick start guide

This guide describes the contents of the phone package, how to assemble the phone, andhow to connect the phone to the network. The quick start guide is included in the phonepackage. It is also available from the Dolby Conference Phone support pages.

• Dolby Conference Phone open source software guide

This guide describes the open source software used in the Dolby Conference Phonesoftware.

• Dolby Satellite Microphones quick start guide

This guide describes the contents of the microphone package and how to connect themto the Dolby Conference Phone. The quick start guide is included in the microphonepackage. It is also available from the Dolby Conference Phone support pages.

• Dolby Voice compatibility guide

This guide describes the compatibility relationships between the various Dolby Voiceproducts.

Introduction


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2 Requirements and prerequisitesThere are specific codec and software requirements for deploying the Dolby ConferencePhone with Avaya Aura Platform 6.x. The administrator must also gather server IP addressinformation.

• Avaya Aura Platform requirements• Required Avaya server information• Manual deployment overview

2.1 Avaya Aura Platform requirementsThe Avaya Aura Platform has specific version, codec, and firewall configurationrequirements. Read the appropriate Avaya Aura Platform documentation for information onspecific network requirements.

This document provides instructions for an Avaya Aura Platform 6.3 environment. Wheninstructions differ in Avaya Aura Platform 6.1 and 6.2 environments, they are noted.

Note: The Avaya Aura Platform (especially the Avaya G350 media gateway) does notsupport the G.722 audio codec. Therefore, Dolby Conference Phones on the Avaya AuraPlatform cannot be configured to use only this audio codec. For more information, seethe Dolby Conference Phone administrator's guide .

Avaya Aura Session Manager is required to support Dolby Conference Phones.

Note: Network Address Translation (NAT) is not supported by the Dolby ConferencePhone. Therefore, the Avaya Aura Platform servers should be on the same side of theorganization firewall as the Dolby Conference Phones.

2.2 Required Avaya server informationTo deploy Dolby Conference Phones, you need to know the IP addresses of the primary andsecondary Avaya Aura Platform servers.

2.3 Manual deployment overviewA knowledgeable Avaya Aura Platform administrator should perform manual deploymentand configuration of the Avaya Aura Platform.

The steps listed below are provided as a reference point only. For Avaya documentation, goto http://support.avaya.com.

1. Synchronize the Avaya Aura Communications Manager and Session Manager.

2. In the Avaya Aura System Manager, create a new SIP phone extension/account:

a. Add the SIP user for each Dolby Conference Phone.

b. Assign a communications profile to each user.

c. Assign a session manager profile to each user.

When completed, you can change the phone configuration file that you created to use theAvaya Aura Platform as the IP private branch exchange (PBX) server.

Requirements and prerequisites


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http://support.avaya.com

2.3.1 Configuration parametersAvaya Aura Platform configuration settings can be mapped to the Dolby Conference Phoneconfiguration parameters.

Avaya Aura Platform configuration Dolby Conference Phoneconfiguration parameter

Required/optional

Last name, first name Sip.Credential.Name Required

Communications profile password Sip.Credential.Password Required

Extension Sip.Account.UserName Required

Primary server IP address (or outboundproxy)

Sip.Pbx.OutboundProxy1 Required

Secondary server IP address (oroutbound proxy)

Sip.Pbx.OutboundProxy2 Optional

For information about using Dolby Conferencing Console to set configuration parameters,see the Dolby Conference Phone administrator's guide .

Requirements and prerequisites


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3 Creating a SIP phone extensionand accountYou must create a SIP phone extension and account for the Dolby Conference Phone.

• Adding a SIP user for each phone• Assigning a communications profile to each user• Assigning a Session Manager profile to each user• Adding a Communication Manager profile for each user• Adding SIP trunk details to the extension

Required details to register the Dolby Conference Phone with Avaya Aura Platform 6.3:

• Extension number: 55505

• Communication profile password: 12345678

• SM100 IP address/FQDN: 10.203.X.X

3.1 Adding a SIP user for each phoneEach Dolby Conference Phone requires a SIP user.

Procedure

1. Log in to Avaya Aura System Manager with the appropriate credentials.

2. Click User Management.

3. On the User Management page, click Manage Users > New.

Creating a SIP phone extension and account


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4. Click Identity to create an identity for the SIP account.

a) Enter Last Name and First Name.

b) Enter a Login Name ( extension number@domain name ).

c) Optionally, select a Language and Time Zone preference.

d) Click Commit & Continue.

3.2 Assigning a communications profile to each userCreate a communications profile in Avaya Aura System Manager for each phone user.

Procedure

1. In Avaya Aura System Manager, click Communications Profile to create acommunications profile.



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2. Add a Communications Profile Password and confirm it.

3. Create a Communication Address.

a) Click Communication Address > New.

b) Select Type > Avaya SIP.

c) Enter the Fully Qualified Address details ( extension number@domain name ) from thedrop-down list.

d) Click Add.

3.3 Assigning a Session Manager profile to each userAssign a Session Manager profile in Avaya Aura System Manager for each phone user.

Procedure

1. Select the check box for Session Manager Profile.



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2. Select Primary Session Manager (SM 100 FQDN).

3. If available, select the Secondary Session Manager.

4. Select Application Sequences (origination and termination) with the AvayaCommunication Manager (CM) details from the drop-down list.

5. Under Call Routing Settings, select the Home Location from the drop-down list.

3.4 Adding a Communication Manager profile foreach userAdd a Communication Manager profile (called an Avaya CM Endpoint Profile) in Avaya AuraSystem Manager for each phone user.

Procedure

1. Select the check box for CM Endpoint Profile.



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2. Select the System and Profile Type from the drop-down lists.

3. Enter the Extension number.

4. Enter the Set Type as 9608SIP or another appropriate number as directed by your localsystem administrator.

5. Enter the Security Code of your choice.

6. Enter the Voice Mail Number and additional numbers, if available.

7. Click Commit at the top-right corner of the screen to save the additional information thatyou added.

3.5 Adding SIP trunk details to the extensionAdd the SIP trunk details in Avaya Aura System Manager for each extension.

Procedure

1. Go to System Manager > Communication Manager > Endpoints > Manage Endpoints.

2. Select the added extension, and click Edit.

3. Add the appropriate SIP trunk value to communicate with other SIP devices on thesystem.



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4 Registering and configuring theDolby Conference PhoneUse the Dolby Conference Phone touch screen and web interface to configure each phoneand register each phone to Avaya Aura Platform.

• Plugging in and setting up the phone automatically• Configuring 802.1X• Configuring the operation mode• Opening the phone web interface• Configuring NTP• Registering the phone to Avaya Aura Platform

4.1 Plugging in and setting up the phoneautomaticallyEach Dolby Conference Phone requires a wired network connection, preferably supportingPower over Ethernet (PoE). Once your phone is plugged in, many settings may beautomatically detected.

Procedure

1. Connect the phone to a PoE Ethernet port on the network using an Ethernet cable.

The setup wizard appears on the phone. The screens vary depending on your networksetup.

2. If the phone has Internet access and can connect to the Dolby Voice Console and yourconferencing service provider's provisioning service:

This only happens if you meet the requirements for Plug-and-Play Setup setup.

Requirements for Plug-and-Play Setup vary based on your conferencing service provider.For a list of requirements, see the configuration guide for your conferencing serviceprovider.

• If the phone is recognized by the Dolby Voice Console, the phone connects to yourconferencing service provider's provisioning service. No additional action is required toprovision the phone.

• If the phone is not recognized by the Dolby Voice Console, select your conferencingservice provider from the list. Follow the on-screen prompts to connect the phone toyour conferencing service provider's provisioning service.

If this does not happen, proceed to the next step.

3. If the phone discovers a Dolby Conferencing Console or a provisioning server on yournetwork, follow the on-screen prompts to connect the phone to one of these provisioningservers.

This only happens if the phone's administrator completed preparations so that the phonecan discover the presence of a Dolby Conferencing Console or a provisioning server bymeans of a Domain Name System (DNS) SRV record.

Registering and configuring the Dolby Conference Phone


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If this does not happen, proceed to the next step.

4. If you cannot set up the phone with the methods mentioned earlier, you must performManual Setup.

a) Choose Manual setup from this screen:

b) Follow the on-screen prompts to connect the phone to your Dolby ConferencingConsole or provisioning server.

Results

The phone is now connected to either your conferencing service provider's provisioningservice, or a Dolby Conferencing Console or a provisioning that is on your network.

What to do next

If needed, see the Dolby Conference Phone administrator's guide for complete informationand instructions for these setup methods:

• Plug-and-Play Setup

• Automatic Local Setup

• Manual Setup

4.2 Configuring 802.1XIf your network requires 802.1X authentication, use the touch screen to accept theauthentication server certificate and enter credentials.

About this task

The network setup wizard detects many of the settings for you, including your virtual LAN(VLAN) and IP network settings. In this figure, the Dolby Conference Phone has detectedthose settings upon initial setup.

If you see this screen, you can configure some 802.1X options, described in this section,directly in the wizard.



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Procedure

1. If a PKI-based authentication method is selected by the authentication server, you areprompted to review the server certificate information.

2. Enter the user name and password when the server requires credentials forauthentication. Depending on the authentication server configuration, you may beprompted to enter authentication credentials before you accept the server certificate.

4.2.1 Updating 802.1x authentication credentialsYou can update 802.1x authentication credentials without rebooting or resetting the DolbyConference Phone.

Procedure

1. From the phone home screen, tap this sequence:

> > Administrative Settings

2. Enter the administrator password, and tap Enter.

3. Select Network Configuration > 802.1x.

4.3 Configuring the operation modeYou can configure the Dolby Conference Phone for either Conferencing mode or Dual mode.



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About this task

Conferencing modeUse if you plan on using your phone with your conferencing service provider only.

Dual mode

Use if you want to have IP PBX integration with your conferencing service provider.

If you want to have IP PBX integration with your conferencing service provider, changethe configuration mode listed in this table.

Configuration parameter description Configuration parameter name

Selects the operational mode Features.OperationMode

Procedure

1. Go to Settings > Features in the web interface.

2. Choose a value for Operation Mode.

4.4 Opening the phone web interfaceEnter the phone IP address in your web browser to open the phone web interface.

Prerequisites

You must have a network-connected desktop or laptop computer with a web browsersupporting HTML5 installed. (Modern versions of Internet Explorer, Firefox, Chrome, andSafari are supported.)

The web browser will be used to configure the phone, so it must have IP networkconnectivity to the Dolby Conference Phone.

Procedure

1. From the phone home screen, tap this sequence:

> > About > General

2. Scroll down until you see the IP address.

3. Enter this URL in the browser address bar.

If a security warning displays, accept the warning and proceed.

https://your phone IP address

4. Log in to the Dolby Conference Phone using the default credentials:

• Username = admin

• Password = 1739



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4.5 Configuring NTPYou must specify Network Time Protocol (NTP) servers in the network settings so that thephone displays the correct date and time.

Procedure

1. Click the + to open the network settings parameters.

2. Click the + to open the NTP section.



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3. Enter the server addresses provided by your local system administrator.

4.6 Registering the phone to Avaya Aura PlatformUse the Settings page of the Dolby Conference Phone web interface to specify the AvayaAura Platform account settings and register the phone.

Procedure

1. Select Settings > IP PBX Settings > Account.



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2. Change the Account settings as shown:

• Display Name: The name of the phone user or conference room (for example, SamSmith or Board Room)

• Extension Number/Address: Extension number (mandatory)

If desired, you can enter a full phone number instead of a just the extension.

• Display Number: Extension number

If you do not enter a value, the Extension Number/Address value displays.

• Transport Type: AUTO (works with Transmission Control Protocol (TCP) and UserDatagram Protocol (UDP))

• Secure Media: Mandatory

• Transport Port: 5060

3. Change the Server settings as shown:

• Primary Call Server/Outbound Proxy: IP address of Primary SM 100

• Primary Server/Outbound Proxy port: 5060

• If SM 100 is available, enter the details in the Secondary Call Server/Outbound Proxyfield



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Note: Ensure that you are adding the correct Primary/Secondary account details.

4. Update the credentials.

These settings are mandatory for digest authentication:

a) Enter the User Credential Name that you created in Avaya Aura Platform 6.x.

b) Enter the User Credential Password that you created inAvaya Aura Platform 6.x.

c) Confirm the password, and click Save.

If the information is correct, the phone registers with Avaya Aura Platform 6.x.

5. To verify the registration, go to Status > System > Device.



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5 TroubleshootingProcedures are available to help you troubleshoot problems with registering the phone andmaking calls.

• Troubleshooting registration problems• Troubleshooting a phone that cannot make any calls• Troubleshooting calls that disconnect immediately• Troubleshooting a phone that cannot call PSTN numbers

5.1 Troubleshooting registration problemsRegistration problems can be the result of misconfiguration or entering the wrongcredentials in the Avaya Session Manager. Several settings should be verified and correctedif necessary.

Procedure

1. Ensure that the details of the SM100 security module, extension, and communicationprofile password are entered accurately to register with Session Manager.

2. Tap this sequence to verify that the configuration process completed successfully:

> > Status > Network > Call Server

3. Verify the realm configuration on the phone.

Make sure it is set to * unless you are sure about the correct value for your system.

5.2 Troubleshooting a phone that cannot make anycallsSeveral configuration problems may leave a correctly registered phone unable to make calls.

Procedure

1. Check the SIP routing group configured on the phone.

You can check this from the Avaya Aura System Manager web user interface (UI) or useAvaya Site Administration to check the individual station details. Ensure that the phonesare using the same routing group.

2. Check that the SIP routing group that the phone is assigned to in the Session Manager(through Avaya Aura System Manager) can route the call to the destination routing group.

Troubleshooting


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Make sure (possibly though Session Manager logs) that the call is being routed correctlyto the destination end point. The Session Manager traces indicate the SIP-specific errorresponse, which can assist in further troubleshooting.

3. If a Session Manager capture indicates that the Session Manager is able to route the callto the Communication Manager but does not get back any response from it, check theCommunication Manager traces.

5.3 Troubleshooting calls that disconnectimmediatelyCodec incompatibility may cause calls to ring but disconnect immediately when the call isanswered.

Procedure

1. Confirm that the phone is properly registered.

2. Check the codec configuration on both ends and verify that both end points areconfigured to use at least one compatible codec.

Note: The Avaya Aura Platform does not support the G.722 audio codec.

5.4 Troubleshooting a phone that cannot call PSTNnumbersCodec incompatibility may prevent a phone from calling public switched telephone network(PSTN) numbers.

About this task

The codecs that are selected on the phone may not include any that are compatible with thecodec selected on the gateway.

Procedure

1. Check the codecs configured on the phone.

2. Select the appropriate gateway codec on the phone to make the PSTN calls.

3. Make sure Avaya Aura Platform and the gateway are set up to accept G.711 and Internetlow bit-rate codec (iLBC).

Troubleshooting


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GlossaryDHCP

Dynamic Host Configuration Protocol.

DNSDomain Name System. An Internet service that translates Internet domain and hostnames to IP addresses and conversely. DNS automatically converts between the nameentered in a web browser and the IP addresses of the web server hosting the site whoseURL is entered in the web browser.

iLBCInternet low bit-rate codec. An open-source royalty-free narrowband speech audiocoding format codec and reference implementation.

IPInternet Protocol.

IP addressInternet Protocol address. A numerical identifier assigned to a device that is a member ofa network that uses the IP for communication.

NATNetwork Address Translation. An Internet standard that enables a local area network(LAN) to use one set of IP addresses for internal traffic and a second set of addresses forexternal traffic.

NTPNetwork Time Protocol. A network protocol for clock synchronization on computers.

PBXPrivate branch exchange. A phone system that is delivered as a hosted service.

PoEPower over Ethernet. A solution in which an electrical current is run to networkinghardware over Ethernet category 5 or higher data cabling.

PSTNPublic switched telephone network. A circuit-switched telephone network operated bynational, regional, or local operators.

SIPSession Initiation Protocol. An application-layer communications protocol used forsignaling and controlling communications sessions.

TCPTransmission Control Protocol. A communications protocol that specifies how datashould be formatted, addressed, transmitted, routed, and received at the destination.Part of the Internet protocols communications suite.

Glossary


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TLSTransport Layer Security. A cryptographic protocol designed to provide communicationssecurity over a computer network.

UDPUser Datagram Protocol. A communications protocol that uses no handshakingdialogues to establish a connection with the remote host. UDP is a member of the IPsuite.

UIUser interface.

VLANVirtual LAN. Any broadcast domain that is partitioned and isolated in a computernetwork at the data link layer (OSI layer 2).

Glossary


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