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Overview of Training Foundation for this Study (What we learned from The Shelter Study)
This Study – The Goals Getting Started Forms/Study Materials Inviting Program Participants to Complete the Survey: Guidelines for Staff
Other Issues: Translated Documents, Language Line, SurveyMonkey
Using the Findings Other Issues & Questions Next Steps
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What Did the Shelter Study Involve?
Collaboration between NRCDV and Collaboration between NRCDV and UConn School of Social WorkUConn School of Social Work
Funding by FVPSA Office of Funding by FVPSA Office of DHHS, administered by NIJDHHS, administered by NIJ
Work with Coalitions & Programs Work with Coalitions & Programs in 8 statesin 8 states
Two forms: around entry and Two forms: around entry and exitexit
Translations in 10 languagesTranslations in 10 languages
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Shelter Study: Goals Obtain information from a diverse sample of Obtain information from a diverse sample of
domestic violence survivors about their domestic violence survivors about their experiences in residential shelter programsexperiences in residential shelter programs
Learn more about what domestic violence Learn more about what domestic violence survivors want when they come to shelter survivors want when they come to shelter programs and the extent to which survivors programs and the extent to which survivors have had their expectations met during have had their expectations met during their shelter staytheir shelter stay
Learn more about how survivors’ Learn more about how survivors’ experiences, needs and immediate outcomes experiences, needs and immediate outcomes vary across demographic and shelter program vary across demographic and shelter program characteristicscharacteristics
Develop recommendations for shelter Develop recommendations for shelter programs across the country for how they programs across the country for how they might improve their servicesmight improve their services
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Instruments
Two survey forms completed by Two survey forms completed by survivors: at entry and around survivors: at entry and around exitexit Both fixed-choice & open-ended Both fixed-choice & open-ended questionsquestions
A form completed by programs—A form completed by programs—staff, services and capacitystaff, services and capacity
A form completed by Coalition A form completed by Coalition liaisons—census data for county liaisons—census data for county in which shelter program was in which shelter program was locatedlocated
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Coalitions & Programs Participating
Domestic violence shelter Domestic violence shelter programs in eight states programs in eight states
215 programs agreed to 215 programs agreed to participate (81%)participate (81%)
States selected to States selected to maximize the diversity of maximize the diversity of programs and survivorsprograms and survivors
Included all major Included all major geographic regions geographic regions
Coalition staff members Coalition staff members contacted each program in contacted each program in their state to request their state to request their participationtheir participation
StateState# of # of
participating participating programsprograms
ConnecticutConnecticut 1515
FloridaFlorida 3434
IllinoisIllinois 3232
MichiganMichigan 3232
New MexicoNew Mexico 1111
OklahomaOklahoma 2626
TennesseeTennessee 3535
WashingtonWashington 3030
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Survivors Participating
Shelter 1 form onlyShelter 1 form only 1,8811,881
Shelter 2 form onlyShelter 2 form only 964964
Both Shelter 1 and Both Shelter 1 and Shelter 2 formsShelter 2 forms
565565
Total number Total number participatingparticipating
3,4103,410
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Examples of Results*
25% had “concerns” about going to shelter25% had “concerns” about going to shelter What survivors wanted at entry:What survivors wanted at entry:
SupportSupport: 97% needed some; 57% needed at least 7 of : 97% needed some; 57% needed at least 7 of 10 types10 types
Economic helpEconomic help: 93% needed; 61% needed at least 3 of : 93% needed; 61% needed at least 3 of 5 types5 types
Help re: childrenHelp re: children: 87% of mothers; half needed at : 87% of mothers; half needed at least 4 of 7 typesleast 4 of 7 types
Legal system needsLegal system needs: 34% needed; 24% needed just one : 34% needed; 24% needed just one of 3 typesof 3 types
Because of shelter experience, I feel…Because of shelter experience, I feel… I will achieve the goals I set for myself: 93%I will achieve the goals I set for myself: 93% I know more ways to plan for my safety: 92%I know more ways to plan for my safety: 92% I can do more things on my own: 91%I can do more things on my own: 91%
*(see Shelter Study Report for full results)*(see Shelter Study Report for full results)
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Dissemination/Uses
Technical report + state reportsTechnical report + state reports Webinars to field & pressWebinars to field & press Use in FVPSA re-authorizationUse in FVPSA re-authorization State uses: state funding & grantsState uses: state funding & grants Specific advocacy issues:Specific advocacy issues:
Access Access Shelter rulesShelter rules Program servicesProgram services DiversityDiversity TrainingTraining
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Lessons Learned/Reinforced
Importance of survivors’ Importance of survivors’ voicesvoices
Need for greater efforts at Need for greater efforts at inclusivenessinclusiveness DiversityDiversity Community programs—not just Community programs—not just coalition members or FVPSA-fundedcoalition members or FVPSA-funded
Include more male survivorsInclude more male survivors Prepare for program/coalition Prepare for program/coalition turnoverturnover
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DV Services & Supports Study More complex—non-residential supports & More complex—non-residential supports & services; community programs not members services; community programs not members of Coalitionof Coalition
More intentionally inclusive—including menMore intentionally inclusive—including men
4 states + culturally-specific Institutes 4 states + culturally-specific Institutes + experts in LGBT, disability, and abuse + experts in LGBT, disability, and abuse in later life programsin later life programs
More information on the context of More information on the context of servicesservices
Additional voices through focus groupsAdditional voices through focus groups
Same partners & study structureSame partners & study structure
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Study Structure
Research staff at UConn—Research staff at UConn— Direct design in collaboration with Direct design in collaboration with Coalitions, Institutes, NRCDV and Coalitions, Institutes, NRCDV and consultantsconsultants
Facilitate data-related communicationsFacilitate data-related communications All data entry, analysis and reportsAll data entry, analysis and reports
Project Staff at NRCDV—Project Staff at NRCDV— Contribute to designContribute to design Manage supplies, meetings, logistics, Manage supplies, meetings, logistics, translationstranslations
Help trouble shootHelp trouble shoot Coordinate dissemination to field & roll-Coordinate dissemination to field & roll-outout
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Study Goals Learn more—what domestic violence Learn more—what domestic violence survivors want when they come to programs survivors want when they come to programs for supportive services, the extent to for supportive services, the extent to which expectations are met, and which expectations are met, and survivors’ assessment of immediate survivors’ assessment of immediate outcomes.outcomes.
Learn more—how survivors’ experiences, Learn more—how survivors’ experiences, needs and immediate outcomes vary across needs and immediate outcomes vary across demographic and domestic violence program demographic and domestic violence program characteristics.characteristics.
Identify multi-level factors associated Identify multi-level factors associated with survivors’ positive service with survivors’ positive service experiences.experiences.
Develop recommendations for domestic Develop recommendations for domestic violence programs across the country for violence programs across the country for how they might improve their services.how they might improve their services.
Getting Started: You should have a copy of the following documents to review: Guide for Individual Programs Inviting Program Participants to Complete Survey: Guidelines for Staff
Information Sheet for DV Services & Supports Study
Study supervision at your program: 2 staff should be assigned to oversee the study if at all possible
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Safety & Confidentiality: Each state and Institute has been assigned a code
(state code)
Each program will be assigned a code by the Coalition Coordinator/Institute Liaison (program code)
Programs associated with program codes will NOT be known to research staff
Your program code and state code go on the top of the first page of each data collection form.
It is ESSENTIAL that codes are in place prior to handing out forms to program participants (as they will seal completed surveys in a Self-Addressed Stamped Envelope [SASE]).
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Collecting the Data—3 Parts
Program Feedback Form (program participant survey)
Program Information Form (program survey – one per site)
Census information; crime data
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Content of Program Participant Survey:
Program Feedback Form
Questions about how participants heard about the program
What services and supports they have received in the past year
How helpful were the services and supports they received
Changes/impacts since entering the program.
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Content of Program Participant Survey:
Program Feedback Form
Checklist of 53 specific different types of help a person may have wanted -- Did the participant receive the help they wanted: safety, types of information, planning, well-being, concrete connections & services
Demographics
Inviting Program Participants to Complete Survey: When?
Not if a program participant is very upset or in crisis (see “Inviting Program Participants to Complete Survey: Guidelines for Staff” form)
Not until program participant has had a minimum of 2 face to face contacts with the program (within past year).
Not if a survivor has already completed survey
Participation should be open every other week, for the entire week.
Enrollment in the study will start the 1st week of March and will continue for a period of 6 months.
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Inviting Program Participants to Complete Survey: Who?
All program participants of non-residential DV services and supports programs.
All program participants (but not children if they are present with their parents)
Not survivors currently in shelter
Inviting Program Participants to Complete Survey: How?
Staff should follow the steps outlined in the Guidelines for Staff Meet with participant individually (except possibly people in support groups)
Read them the Information Sheet Address any questions or concerns Give them the survey (Program Feedback Form) and envelope
Provide private and quiet space Show them where they should put sealed envelope when survey is completed
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Things to Remember when Inviting the Participant… Only if the survivor is not in crisis
Stress that participation is voluntary
Stress that you use client feedback to improve services
Stress the forms are brief Stress how their anonymity is protected: they are not asked to give their name; they complete the survey independently and seal in SASE themselves, etc.
Translated Documents:
The Information Sheet and Program Feedback Form have been translated into the following languages: Arabic, Chinese, French, Korean, Polish, Portuguese, Russian, Spanish, Tagalog, and Vietnamese.
If you have a staff person or volunteer who is fluent in the translated language, then please have them read the Information Sheet to the program participant and answer any questions the participant might have (per Guidelines for Staff). If you do not have these supports available, provide both of the translated documents to the participant to read on their own.
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Limited ability to read: If you have a program participant who does not speak English and has limited ability to read in their native language, you should call the National Domestic Violence Hotline (1-800-799-7233), which will connect you with the appropriate Language Line for translation and oral administration of survey questions.
Remember – you will need to provide the program code & state code to the participant. The Language Line staff will ask for this information.
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On-line Access to Survey:
The Information Sheet and Program Feedback Form survey are available online in English. The purpose is to make the survey more accessible for people with disabilities who might have difficulty writing or for people with visual impairments who might benefit from using a screen magnifier to increase the size of the text or using a screen reader to have the text read to them; but program participants of all abilities are welcome to use the online survey, rather than the paper format, if that is their preference.
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Data Collection Protocol
Forms should be handy and visible to staff or volunteers expected to hand them out to survivors
Staff & volunteers should understand when and how to ask survivors to participate (follow Guidelines for Staff form; see checklist)
Supervision of this process, especially in the beginning, is important
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Protecting Participants’ Anonymity
This is CRITICAL Participants need to know you are serious and have taken steps to ensure anonymity
Provide a locked box or basket for them to return surveys in the sealed envelope you give them—addressed to researchers
Program staff mail surveys weekly Staff should not be present when surveys are completed
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Protecting Participants’ Anonymity
Provide either a pencil or a black or blue pen for participant to use to complete survey
Provide a private space for survey completion
Don’t have program staff take the completed survey back from participant
Staff should explain these measures taken to protect anonymity to the participant
Program Information Form
Survey asks about your DV program Survey to be completed by a program supervisor or administrator, or some combination of program staff who can answer the specific questions
Just one completed survey for each program
Mail survey to researchers
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Census Information We need to collect some demographic information about the areas in which the programs are located (see Census Data Information Instructions sheet)
We are asking the CC/IL’s to collect this data
All city & state information will be removed from the Census print outs to protect program anonymity
All print outs will be mailed to the researchers in CT
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Using the Findings
Externally: Use findings to justify current
services Use findings to justify
creating new services Use findings to create systems
change Use findings to report to
funders on short-term impact of services
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Communications
Conference calls: Conference calls will be scheduled every other week during the first couple months with Coalition and Institute liaisons
Questions or Concerns: Programs should call the Coalition Coordinators / Institute Liaison (CC/IL) with any questions or concerns
Study Materials
All participating programs will receive an initial
packet with: Collated copies of the survey cover sheet (with instructions), information sheet, survey, and self-addressed stamped envelope
Program Information Sheet, along with a self-addressed stamped envelope
As soon as the translations are finalized, a hard copy of all translated study materials and collated copies of study materials in the additional languages you requested
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Replenishing Study Materials
Replenishing Study Materials: Additional envelopes and materials will be available throughout the study. If you are running low, please contact your CC/IL immediately!
If you are printing additional copies of study materials, please make every effort to photocopy them on uniquely colored paper to identify them as being part of this study. You will receive the surveys in goldenrod.
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Next Steps… If you haven’t done so already, contact your
CC/ILs about translated surveys – what languages will you need for your program, and how many copies?
Plan a time at your next staff meeting to discuss the study and the study protocols.
Plan where study materials will be located in your program:
Where will you keep surveys/information sheets/envelopes?
Where will you post staff checklist? Where will you post survivor flyer? Where will you place the basket/box for completed surveys?
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Other Issues
Reports: CC/ILs will receive bi-weekly reports of data received by program code
Other questions??
Thank You!!
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Researcher Contact Information:
Eleanor Lyon, Principal InvestigatorUConn School of Social WorkHome office: 860-429-6422Emails: [email protected]; [email protected]
Jill Bradshaw, Research CoordinatorUConn School of Social WorkSchool office: 860-570-9075Email: [email protected]
NRC Contact Information
Annika Gifford, Study Coordinator National Resource Center on Domestic Violence Work Phone: 1-800-537-2238, ext 116 Email: [email protected]
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