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Key Features and Benefits of the 3CX PBX for Windows Server


Agenda

Why the Windows Platform?

Flexibility and Scalability

Web-based Localized Administration

VOIP Service Providers & VOIP Gateways

Call Queues and Ring Groups

The Digital Receptionist

Exchange 2007 Unified Messaging Support

Windows Call Assistant

What’s Coming in the next Version?


Why Windows?

Reduce barriers to entry, is relatively easy to manage and support

Short learning curve when compared with other operating systems

Build on additional opportunities with new and existing customers

The 3CX development and management teams history is in Windows

development

There are very few Windows based IP PBX’s, making this market very

attractive

The ease in which Windows based applications can be extended and

integrated with other solutions


Flexibility & Scalability

3CX supports virtually all SIP compatible hardware, so there is no

locking into a specific manufacturer or vendor

Additional lines can be easily added to the system by adding a VOIP

Service Provider account or VOIP Gateway

Extensions can be added by virtue of a simple wizard, making it very

easy to extend the system to support additional users

The default system voice prompts can be copied and modified to suit

the specific needs of any organization

Office hours can be set to allow the system to respond differently

when the office is open or closed, this feature can be implemented at

virtually every level of the 3CX server


Administration Console


Left Menu Navigation


Server Status Log


VOIP Service Providers

VOIP Service Providers allow you to outsource your telephone lines and/or DID numbers

They also offer low cost national and international calls for easy implementation of customer support numbers

3CX has been tested with a number of providers, for the current list, please see:

http://www.3cx.com/support/voip-providers.html

Note: Call quality, when using a VOIP Service Provider, is dependent on a high bandwidth, stable Internet connection.


VOIP gateways aka FXO gateways convert PSTN telephone lines to the SIP protocol

Each line on a VOIP Gateway is a virtual SIP extension in the 3CX system

The gateway is a separate network device and can be located virtually anywhere on the network, either locally or remote

A list of 3CX tested gateways can be found at:

http://www.3cx.com/support/voip-gateways.html

VOIP Gateways


Direct Inward Dialing (DID)


Line Management


Call Queues (Ent)


Call Queue Options


Ring Groups (SBE, Pro, Ent)


Digital Receptionist


Exchange 2007 UMS (Ent)

3CX has the ability to tie into the Unified

Messaging Services of Exchange 2007

3CX voicemail is rerouted to Exchange

Individual 3CX Digital Receptionists can be

optionally rerouted to Exchange Auto Attendants

A complete step-by-step guide can be found at:

http://www.3cx.com/support/exchange-server-2007.html


Exchange Integration Benefits

1. The use of the Exchange Unified Messaging System voice prompts and their associated voice response features

2. Supports directory assistance by spelling the name of the party you wish to connect with

3. Has the ability to read email to you via your telephone4. Allows a user to record a reply to an email in their inbox5. Voicemail configuration can be accomplished via OWA or

Outlook6. The user can invoke the playing of voicemail on any telephone

via Outlook7. Email notification of missed calls8. In version 4 of 3CX, the user will be able to initiate phone calls

to telephone numbers in their ontact list from both OWA and Outlook


Outlook 2007


Outlook Web Access


Windows Call Assistant

Increase mobility and productivity: Easily transfer calls Indicate presence

Works with Soft phone Hardware SIP phone


Version 4 Secure Branch Office and VOIP Client connections via

integrated VPN

T38 fax functionality – receive faxes as PDF files and route them to an email address, also integrate with Microsoft Fax via the VOIP Gateway and 3CX.

New 3CX VOIP client with integrated soft phone, speed dial and call intercept.

Call Parking

SIP ID forking to allow two SIP phones to have same extension number and ring simultaneously

TAPI driver to allow calls to be placed from Outlook


Version 4 (cont) Easy to use HTTP API to allow calls to be placed

from virtually any application, including web based applications like VisNetic MailFlow and Sales Force

Improved inbound and outbound Dialing Plans

Overall system performance enhancements to support for more simultaneous calls, users and call queues

Firewall test utility to aid in 3CX firewall configuration

Syslog messaging support for system logs to be posted to a log management system


Thank you

Thank you for your attention to this presentation!

For questions, please don’t hesitate to contact us at: [email protected]

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