Dr. Heike Laube, Global Head of SAP Enterprise Support Academy
November 2016 - SAP User Group Support Webinar Series
Increase Your IT and Business Users’ Skillset
and Maturity at No Additional Cost
Customer
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Customer
Digital transformation and the learning imperative
Innovation Digitization Skills Gap
Technology trends like Big Data, social
media, the cloud, and mobile solutions
drive innovation and provide opportunities
for companies to reimagine their business.
Do you know how to adopt technology
innovations and run at the speed of your
business?
The digital economy is taking off and every
business is becoming digital.
Digital competency matters and is
essential to thrive in the digital era.
Does your company have the personnel
with the necessary skills?
A scarcity of digital skills is driving up
competition for expert technical
professionals, while the lifecycle of
relevant skills and knowledge is shrinking.
What do you do to fight the skills gap?
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Public
Only 17% of
companies say their
staff has the skills
necessary for digital
transformation.1
Only 10% of organizations have
implemented a training or recruitment
program to close the skill gap.1
80% of C-level
executives view
digital transformation
as an important part
of the overall
business strategy.1
1“Skills for Digital Transformation,” TU Munich and SAP, 2015.
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3Customer
The Digital Transformation – Are You Prepared?
Only
17%of respondents claim that their
company has the personnel
with the skills necessary for
the digital transformation 1
72%of CEOs are concerned about the
availability of key skills 3
10%of participants claim their HR has
implemented a training/recruitment
program to close the skill gap 4
Sources: 1,4 “Skills for digital transformation” TU Munich and SAP, 2015; 2 “2016 SAP Training Survey” Michael Management Corporation, 2016; 3 “19th annual global CEO survey” PwC, 2016
but only
47%of surveyed SAP professionals
state they have not received
sufficient training to do their job 2
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 4Customer
Key Elements of Innovative Support
SAP Enterprise Support servicesProviding the foundation to become a digital enterprise
Mission-Critical
Support
People
Empowerment
Collaboration
with experts
Innovation and
Value Realization
+ + +
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 5Customer
SAP Enterprise SupportProviding the foundation to become a digital enterprise
REIMAGINE
business
models
Enable customer transformation to new
business models in the digital world
Support your business objectives
through a value-based service plan
REIMAGINE
business
processes
Support change and continuous
business and IT improvement processes
Discover individual business and IT
opportunities available with SAP innovations
REIMAGINE
work
Provide end-to-end support for business
processes in hybrid scenarios
Use SAP Solution Manager to implement
and monitor your hybrid landscapeOperate
better
Implement
better
Innovate
better
Collaboration
Empowerment
Holistic support
services portfolio
Across SAP
deployment options
Full lifecycle, from
“day one” onward
SAP Enterprise Support delivers the consistent and seamless support required for driving business outcomes in a
digital environment – on-premise, in hybrid scenarios, or in the cloud.
SAP Enterprise Support
Mission-critical support
Innovation and value realization
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 6Customer
Close the skills gap with SAP Enterprise Support Academy
20%Reduction of TCO1
60%Reduction of monthly
database growth2
80%Improvement in period-end
closing processes3
SAP Enterprise Support Academy empowers you to build up the
knowledge and skills needed to maximize the value of your
SAP solutions and prepare for the digital transformation.
Cu
sto
me
r
refe
ren
ce
s
Sources: SAP customer reference quote program: 1 Alpha Networks Inc.; 2 Global Distribuicão de Bens de Consumo Ltda; 3 Balta Industries NV. More customer references
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 7Customer
Close the skills gap with SAP Enterprise Support Academy
2,500+Training offerings in 2015
26,000+Unique learners in 2015
53,000+Bookings in 2015
Platform People Practice
De
live
rab
les
Your benefits
Drive smooth, end-to-end operations
Run your software at the speed of your business
Get ready for innovation adoption
Maximize the value of your SAP software
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 8Customer
SAP Enterprise Support Academy – delivery formats
Accelerated
innovation
enablement
(AIE)
Expert-guided
implementations
(EGI)
QuickIQs
Continuous quality
check and
improvement
services
Best practices
Meet-the-expert
sessions
(MTE)
Guided
self-services
(GSS)
Meet-the-expert
replay library
Guided-discovery
tutorial
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 9Customer
SAP Enterprise Support Academy – evolution
StandardizationStatic portfolio
LiberalizationFully flexible portfolio
IndividualizationProject-specific portfolio
SimplificationPortfolio integration
MobilizationPortfolio on the go
Value of
maintenance
2011 2012
HarmonizationInfrastructure integration
2013 2014 2015 2016
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 10Customer
Why SAP Enterprise Support Academy joins the SAP Learning Hub
Offer an end-to-end enablement platform for the entire lifecycle and all types of learners
Harmonize and simplify the learning infrastructure
Kick-off the next phase in the evolution of the academy: Transitioning our learning
management system to the cloud
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 11Customer
SAP Learning Hub & SAP Enterprise Support AcademyBetter together
High-impact, end-to-end enablement for the entire lifecycle and all types of users
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 12Customer
What is this change about?
SAP Enterprise Support Academy is gearing for the next evolution of its learning platform. The SAP Learning Hub,
edition for SAP Enterprise Support is our next-generation learning management infrastructure and will finally
replace the Learning Studio. No changes have been made to the overall approach of the SAP Enterprise Support
Academy program. The entry point via the SAP Support Portal will also remain the same.
old new
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Customer
Enhanced user experience
Regular product enhancements
Optimized searching
Learning programs
Personalized access to learning
■ Individual learning plan
■ Learning history
■ Tracking of progress on online learning and continue where stopped
What are the benefits?
Benefits
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Customer
The roadmap
Phase 1 (from Nov 2016) Phase 2 (H1 2017)
LMS for
productive use
SAP Enterprise Support
Academy Learning StudioSAP Learning Hub, edition or
SAP Enterprise Support
Scope: limited
Audience: existing SAP Enterprise
Support Academy users
Focus: get familiar with new system
for smooth transition
SAP Learning Hub, edition or
SAP Enterprise Support –
Open Beta
Scope: limited/frozen
Audience: existing SAP Enterprise
Support Academy users
Focus: complete/cancel learning
activities
SAP Enterprise Support Academy
Learning Studio –
Sunset Phase
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 15Customer
Getting Started
1. Go to the SAP Enterprise Support Academy landing
page at support.sap.com/esacademy.
2. Click on the SAP Learning Hub, edition for SAP
Enterprise Support link.
3. Login with your s-user ID and password.
4. The SAP Learning Hub, edition for SAP Enterprise
Support page displays.
Click the Access SAP Learning Hub button.
5. Upon first access to the SAP Learning Hub, edition for
SAP Enterprise Support, the system will check the
eligibility, create a learning hub user, and update the
catalog. You will receive a registration confirmation
via e-mail within the next 2 hours.
Confirm the message popup.
6. After you have received the confirmation e-mail, use
the link in the e-mail to login again.
Learning Hub Support Edition: Registration
1
To access the SAP Learning Hub, edition for SAP Enterprise Support, a one-time registration is required. As before, learners will need an s-user to
authenticate themselves. The registration triggers an automatic eligibility check. Access is included in SAP Enterprise Support and SAP Enterprise
Support, Cloud Edition as well as in SAP Product Support for Large Enterprises.
1
3
4
6
2
5
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 16Customer
The message
SAP Learning Hub, edition for SAP Enterprise Support is the next-generation learning
management infrastructure of the SAP Enterprise Support Academy enablement
program.
With SAP Learning Hub, SAP provides a harmonized, cloud-based enablement
experience for all learners.
Use open beta to get familiar with SAP Learning Hub…
…but continue to use Learning Studio for „productive“ learning
!
Learn more and join the beta version at support.sap.com/esacademy
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 17Customer
SAP Enterprise Support value mapsThe unique navigation system for maximizing success
De
live
rab
les
Select the SAP Enterprise
Support value map topic that
addresses your business
challenge, discover your
individual road map, and use
SAP Enterprise Support
offerings step-by-step to reach
your objective.
Get collaborative, remote
guidance from SAP support
experts and engineers who
moderate each value map
space.
On-demand expertise through a
cloud-based social collaboration
platform (SAP Jam) connects
you directly with SAP experts
and peers – also available on
your mobile device.
SAP Enterprise Support value maps help you quickly identify the relevant
SAP Enterprise Support services, tools, and expertise for your business needs.
Social business
collaborationExpert
guidance
Navigate
to solutions
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 18Customer
SAP Enterprise Support Value Maps Winner of the EXCELLENCE IN LEARNING AWARDS 2016
Congratulations!
The SAP Enterprise Support value maps program, powered by
SAP Enterprise Support Academy, won a coveted Brandon Hall
Group silver award for excellence in the Best Advance in
Creating an Extended Enterprise Learning Program category.
The Excellence Award is presented to an enterprise that is an
elite innovator and has demonstrated to have a measurable
benefit to the business.
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 19Customer
Cloud Value Maps
SAP JAM
SAP S/4HANA Cloud Edition
SAP SuccessFactors
Application Lifecycle Management (ALM) Value Map
Technical Monitoring & Alerting
Change Control Management
Test Management
Further general available Value Maps
SAP Solution Manager Setup
SAP S/4HANA & SAP HANA
SAP Fiori & Digital Platform
Business Decision Makers
Analytics Solutions
Data Volume Management
Security
Custom Code Management
Available SAP Enterprise Support Value Maps
SAP Enterprise Support value maps
https://support.sap.com/valuemaps
Ge
ne
ral A
va
ilab
ility
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 20Customer
SAP Enterprise Support value map for SAP S/4HANA and
SAP HANA
On
pre
mis
e
01
Overview
SAPHANA.com
Suiteonhana.com
Expert sessions
Vibrant communities
02
Innovation and
blueprint
Business scenario
recommendations
Data volume
transparency
Cookbooks
Empowerment
Sizing assistance
03
Implementation
and run
Assistance before,
during, and after
going live
Automation
System monitoring
Data modeling
04
Operations
Tools, processes, and
expertise
Business process
performance
optimization
Root cause analysis
Automation
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 21Customer
The road to SAP S/4HANA with SAP Enterprise Support Academy
Extensive portfolio covers all
transition scenarios
Two dedicated value maps for
SAP S/4HANA (cloud and on premise)
Expert-led enablement, such as:
– SAP Solution Manager 7.2 for
SAP S/4HANA (MTE)
– User experience: SAP Fiori (EGI)
Various self-paced assets, such as:
– How to plan and execute the system
conversion to SAP S/4HANA
– Overview of SAP S/4HANA Finance
– Migration to SAP S/4HANA Cloud
Continuous quality checks for
– Implementation
– Going-live support
Co-innovation with SAP Enterprise
Support Advisory CouncilSecurity
SAP HANA Platform
Digital Core
Suppliers
& networks
Customer
experience
Workforce
engagement
loT
& big data
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 22Customer
Blueprint of market-leading support
that goes beyond ticket support…
SAP Enterprise Support and cloud editionsAvailable, in delivery, and highly relevant for our customers’ success
Mission-critical support
Empowerment
Collaboration
Innovation and value realization
SAP
Enterprise
Support
(on premise)
SAP Enterprise
Support for
SAP S/4HANA
Cloud
Cloud edition
for
SAP
SuccessFactors
Cloud
editions for
C4C and
ByD*
Additional
cloud
editions in
the pipeline
SAP Enterprise
Support
…and moves toward business service support.
Proactive. From day one. True business impact.
Foundation 2015 2016+
* C4C = SAP Hybris Cloud for Customer; ByD = SAP Business ByDesign
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 23Customer
SAP Enterprise Support Academy for SAP SuccessFactors
solutions
Admin enablement Quarterly release informationValue and innovation in practice
SAP SuccessFactors community
Webinars that present best
practices, customer use cases,
and administrative tips
Value map for
SAP SuccessFactors solutions
60+ live and self-paced assets
Live Q&A sessions where product
managers for SAP SuccessFactors
solutions discuss the quarter’s
enhancements
SAP Enterprise Support Academy
SAP SuccessFactors community
SAP Enterprise Support AcademySAP Enterprise Support Academy
Value and innovation in practice
Product updates
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 24Customer
Enablement assets and services from SAP Enterprise Support Academy
Learning and enablement for SAP Solution Manager
630+Available
meet-the-expert sessions
60+Available
best practices
170+Available
Quick IQ tutorials
50+Available
expert-guided
implementation services
15+Available
guided self-services
190+Available
accelerated innovation
enablement sessions
20+Available
checks and services
Explore SAP Enterprise Support Academy
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 25Customer
Prepare the upgrade to SAP Solution Manager 7.2 with
guided-discovery tutorials
New delivery format: guided-discovery tutorialSelf-paced learning packages to prepare for SAP Solution Manager 7.2
With guided-discovery tutorials, navigate through a virtual demo environment at your own pace
Get insights into the new functionality of SAP Solution Manager 7.2
Understand the differences between SAP Solution Manager 7.1 and 7.2
Sample the new user experience of SAP Solution Manager 7.2
Practice at your own pace
Use when and as often as you want
Part 1
Empowering
Part 2
Execution 7.1
Part 3
Execution 7.2
Part 4
Discover on your own!
7.2
Explore guided-discovery tutorials
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 26Customer
SAP technology to reimagine your learning experience
Learning software
SAP Workforce
Performance Builder
Social collaboration
SAP Jam
Support infrastructure
SAP Solution Manager, offering
a guided procedure framework
Learning management
SAP Learning Solution
(on premise)
SAP SuccessFactors Learning
solutions (cloud)
SAP Enterprise Support Academy as a reference model
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 27Customer
Enhanced skills, faster time to value
Get in touch with SAP Enterprise Support Academy
Visit us at http://support.sap.com/esacademy
Read the SAP Enterprise Support Academy information sheet
Check out the SAP Enterprise Support Academy infographic
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