Verbal & Nonverbal Communications

at WorkplaceKhloud Khalil 200702044

Tasneem Ibrahim 200702552Fatema Helal 200701959

Outline• What are Verbal and Nonverbal

Communications?• An English Teacher’s

Experience• An Engineer’s Experience

Verbal Communication

Spoken Written

Nonverbal Communication

• Nonverbal communication is the process of sending and receiving wordless messages: GesturesBody languageFacial expressionsEye contactClothingHairstylesSymbolsVoice quality EmotionsSpeaking style

Interviewee Information

Name Dolores Arabo

Nationality UAE

Age 29

Year of Graduation 1990

Concentration Human Resources

Current Organization HCT-Abu Dhabi

Job Title English Teacher

Interview Questions• Body language:

1. Can you describe the meaning of (body language)? To me, body language refers to the hand movements and gestures we use when communicating with others. It can also be called ‘nonverbal’ communication.2. Do you think  the body language is important for your position? Yes, I have to be very aware of the body language I use when I’m communicating with others. Plus, we’re working in an international environment so we should be aware of what different body languages mean in different cultures. For example, in the Arab culture, it is very rude to turn your back to someone, but someone from another country might not consider this as an offense.3.Does  your body language help you to success in your career? Yes, in the sense that you can use your body language to show authority and confidence.

Interview Questions• Verbal Language:

4. Do you think your (verbal language) is important for your position?

Definitely. The way we speak and communicatewith others is crucial in Human Resources.

5. Does your verbal help you to success in your career?

I think so. The way we speak evenduring a job interview affects ourcareer. After that, we speak on thephone, during meetings, with clients and with colleagues so our method of verbal communication can lead to success.

Interview Questions• Verbal Language:

6. Do you have any technique in your verbal action lead you to be different from other employees?

I always try to speak respectfully to people. Even if there is aproblem or someone is upset, I think it is important to remaincalm, and soon you will find that the other people calm downas well when they hear your calm voice.

7. How do you apply the use of your verbal language in your career?

I try to use the right type of verbal communicationfor each situation and each person. First, I analyzethe environment and the people I’m dealing with,then I decide how I will communicate with them.

A Related Story to the Body Language

8. Can you tell us a good story about body language that is related to your success in your career?

A good story that would probably be: At the end of a job interview (my first job), the manager told me that he liked my poise and confidence and I was hired at the same day.

Interviewee Information

Name Mohammad Ahmed Abdulrazzaq Yousif Al Awadhi

Nationality UAE

Age 25

Year of Graduation

2005

Concentration Civil Engineering

Current Organization

Ajman Municipality

Job Title Director of Infrastructure

Interview Questions• Body language:

1. Can you describe the meaning of (body language)? Deliver the required meaning through facial expressions and hand movements.2. Do you think  the body language is important for your

position? Yes.3.Does  your body language help you to success in your

career? Yes.4. What types of body language actions do you avoid at

meetings? Avoid a repetition of a pattern of movements, like moving the hand a certain way or move your head.

Interview Questions• Verbal Language:

4. Do you think your (verbal language) is important for your position?

Yes.5. Does your verbal help you to success in your career?

Yes. 6. Do you have any technique in your verbal action lead you to be different from other Engineers?

Yes.  7. How do you apply the use of your verbal language

in your career?1. Thanks and start to emphasize the positive points.2. Make the speech short and to the heart of the matter.3. Trying to diversify hours of direct guidance and hour debate.  

8. Do you prepare your speech before the meeting?Sometimes.

References• Verbal and nonverbal communication. (n.d.).

Communication and Language, 15-24. Retrieved from http://faculty.buffalostate.edu/smithrd/UAE%20Communication/Unit2.pdf

• Nonverbal.eu. (n.d.). Retrieved May 20, 2010 from http://nonverbal.eu