DRIVE YOUR BUSINESS FORWARDWITH INNOVATIVE IT SOLUTIONS.SAP automotive software. Worldwide support.
IT IS BUSINESS PROCESSES, NOT IT, THAT DRIVE
THE DYNAMICS OF BUSINESS GROWTH.
HOWEVER BY USING IT SOLUTIONS YOU CAN
DRIVE IT EVEN FASTER.
HICRON KNOW-HOW
• various business models and processes in the automotive industry (OEMs, importers, dealers)
• various automotive segments (cars, construction equipment, commercial vehicles, etc.)
• various organization sizes, complex structures, worldwide sales
• business development, not only IT implementation
• business consulting on how to optimize business processes
• creation of templates and worldwide roll-outs (leaving space for regional adjustment)
• local business aspects (including import/export, VAT, invoicing, legal regulations)
• technical and consulting skills, project management with on-site and off-site communication schema
THE HICRON DIFFERENCE
• FLEXIBILITY: diverse technologies chosen
to suit clients’ needs
• TRUST: dedicated SAP partners for automotive
projects for top OEMs, importers, dealers
• QUALITY: we only deliver solutions that
can be described as excellent
• CREATIVITY: finding IT solutions for
any business challenge
Hicron not only brings global market-related experience,
but also its own approach towards implementation
challenges based on skills, organization and discipline.
As demonstrated in a recent Hicron analysis on efficiency
made for a leading sport car manufacturer show, we are
able to reduce both costs and calendar time for a given
scope by 30%.
HICRONFRAMEWORK
*Scope in portfolio determined as number of markets
Scop
e*
Cost
Time
Market 1,2
Market 3,4
Market 5,6
Market 7,8
30%
30%
SINCE 2006 WE HAVE SUPPORTED OEMS, IMPORTERS AND DEALERS ALL AROUND THE GLOBE IN THE OPTIMIZATION OF BUSINESS PROCESSES. TECHNOLOGY IS JUST A TOOL IN OUR HANDS TO MAKE THINGS HAPPEN. PROPER TOOLS ARE IMPORTANT, BUT KNOWING HOW TO USE THEM MAKES THE DIFFERENCE. WE KNOW HOW.
ENTERPRISE M
OBILTY
CAR COFIGU
RATOR
SAP DBM
SAP CRM
SAP VM
S
SAP W
TY
REFERENCES
GOOD CHOICE FOR A GREAT FUTURE“Hicron is our strategic partner in the development of management supporting solutions. Our cooperation is based on mutual trust and confidence. We are very satisfied with Hicron services and intend to continue them in the future. We can also confirm that Hicron consultants have wide competences in the SAP Automotive area. Their flexibility and motivation are distinctive”
Dr Andreas Feil // Information Systems Sales and Aftersales // MAN Nutzfahrzeuge
KNOWLEDGE, KNOW HOW, EXPERIENCE“Hicron consultants were a key part of our development team and demonstrated very good knowledge of SAP VMS modules. Today Hicron consult-ants are supporting our project in further development tasks and ongoing maintenance support. Their knowledge and experience frequently supported us in making crucial decisions, also in terms of coordination of the entire project”
Bill Legge // MOM Global Program Manager // Volvo Construction Equipment
RELIABLE SOLUTIONS IN THE SHORTEST TIME“Hicron consultants deserve our high appreciation. They proved to be real professionals, capable of providing reliable solutions in the shortest time. The company’s specialists showed experience and know-how concerning the Automotive processes, and skills within the domains of SAP Automo-tive and related technologies”
Dr Sven Lorenz // Director Information Systems // Porsche
TRUSTWORTHY PARTNER„Our cooperation with Hicron consultants started in 2001. As of today we have implemented, optimized and upgraded various solutions together: SAP VMS, Dealer Portal, and SAP DBM. We can confirm that Hicron experts are very skilled in the area of SAP for Automotive solutions and the cooperation with them has always been up to our standards”
Ralph Panoff // CIO Manager, Member of the Board // AMAG Automobil-und Motoren AG
WE COULD CONSTANTLY REPEAT HOW SUPERIOR OUR PRODUCTSARE AND HOW HIGH THE QUALITY OF WHAT WE OFFER IS. BUT WE LET EXCELLENT REFERENCES SPEAK ON OUR BEHALF.
BASED ON OUR COLLECTIVE EXPERIENCE GATHERED DURING YEARS OF
COOPERATION WITH OEMS, IMPORTERS AND DEALERS, HICRON HAS
CREATED OUR OWN WARRANTY BEST PRACTICES, WHICH CAN BE
IMPLEMENTED AS IS, ADJUSTED TO COMPANY’S INDIVIDUAL PROCESSES
OR FUTHER DEVELOPED.
SAP WTY
THE FUNCTIONALITIES OF THE SOLUTION COVER SUCH AREAS AS:• fully modelled claim processes between dealers and suppliers based on the SAP Dealer Portal and SAP WTY module;
• communication processes with suppliers;
• different claim processes: pre-crediting and post-crediting in one business flow;
• the possibility to suspend claims until they are approved by a supplier;
• the parts return request process for parts being replaced during repair (for a purpose of additional audit);
• Business Rules Framework (BRF) integration with the claims approval process: mileage counter check, claim duplicates, etc.;
• conversion of local part numbers into standard part numbers (especially important in cases of ba�ery replacement);
• migration concepts for historic data (large data volume);
• goodwill processing with additional pre-authorization;
• an interactive activities catalogue containing operation codes for a chosen car type;
• automatic start of warranty period based on sales process in VMS.
EXTENDED FUNCTIONALITY OF SERVICE ACTIONS CONTAIN:• any number of repair solutions for a single service action;
• the possibility to assign individual solutions to specific vehicles;
• reports on advancement status of service actions;
• integration with the VMS module giving additional information on vehicle location;
• the concept of integration with national authorities to provide information about safety-related actions;
• automatic processing of service-related notifications.
ENTERPRISE M
OBILTY
CAR COFIGU
RATOR
SAP DBM
SAP CRM
SAP VM
S
SAP W
TY
ADDED VALUE OF PRE-CONFIGURED PROCESSES:• modelling of the business processes was based on over 20 years of experience in the automotive industry (supporting business of OEMs, importers, dealers in various countries);
• can be implemented “as is” or adjusted to company’s requirements;
• benefits: faster implementation, lower risk;
• even complex and time-consuming processes are ready to be implemented;
• concept of integration with SAP VMS for be�er use of information on sold and serviced vehicles;
• proven, ready-made migration concept.
Hicron warranty best practice are pre-configured business processes which support handling warranty claims between end users (drivers) and dealers, importers and oems in automotive industry. Hicron warranty best practices are based on a standard sap wty solution and provide developed framework to support even more complex business processes.
HICRON SUPPORTS THE GLOBAL GROWTH AMBITIONS OF AUTOMOTIVE COMPANIES
BY PROVIDING THEM WITH NOT ONLY THE MOST INNOVATIVE IT SOLUTIONS, BUT
ALSO WITH THE CONCEPT OF BUSINESS PROCESSES SUPPORTED BY THOSE
SOLUTIONS.
SAP VMS
HICRON SERVICES IN SAP VMS AREA ENCOMPASS:• creation of a comprehensive blueprint and concept;
• implementation and development of a template solution;
• rollout of a template;
• application management services;
• various concepts of using automotive solutions for different purposes, depending on individual client’s business require ments (i.e. SAP VMS as a Rent-a-Car solution, fleet management solution).
MORE THAN JUST THE BEST SAP STANDARDSHicron offers consulting services, extending the standard features of the SAP VMS system, which include:
• 3rd party orders management – upfiting, conversions, a�achment;
• demand and sales planning;
• bonuses, incentives and commissions for Dealers;
• transport planning and management;
• car configurators;
• car master data management tools;
• tracking and monitoring of the supply chain related to the vehicle distribution.
IN ORDER TO MEET THESE OBJECTIVES THERE ARE FEW USUAL CORE ELEMENTS THAT HICRON BRINGS TOGETHER:• organisational models (roles and responsibilities);
• solution testing and quality (methodology);
• relationship between the SAP solution life-cycle and release management;
• technical aspects of development and system landscape performance;
• supplier contracts;
• possible clustering;
• prerequisites and support for management decisions;
• integrated change management and risk management;
• tailored Best-Practices for all of the above.
THE SAP DEALER PORTAL implemented with
Hicron extends the range of usage and gives
dealers the possibility for remote access to SAP
VMS system. Using the portal solution dealers
can configure, search for and order vehicles.
Using the SAP Dealer Portal as a workplace,
dealers and other partners along the logistics
supply chain have personalized access to the
same centralized data.
SUCCESSFUL APPROACH – ROLLOUT PROJECTS
Hicron’s approach towards successful SAP
rollout execution derives from our clients’
expectations, which imply that ROI begins
neither with the concept or bluebook, nor with
the development of the template, but rather
with deployed and ‘in-use’ solution. This
naturally drives high pressure on the cost,
quality and speed of the solution rollout.
ENTERPRISE M
OBILTY
CAR COFIGU
RATOR
SAP DBM
SAP CRM
SAP VM
S
In cooperation with international automotive customers, Hicron has supported rollout activities related to the adaption of the template and implementation of local Gaps in following countries: Spain, Portugal, Great Britain, Poland, Russia, Hungary, Slovenia, Slovakia, Czech, Denmark, Norway, Sweden, Italy, Netherlands, Luxemburg, France, Switzerland, USA, India, China, Brazil, Korea & Canada.
Hicron is a trusted partner of OEMs, importers and dealers in the area of SAP VMS, including creation of
template solutions, support of international roll-out processes and implementation.
SAP CMR
APART FROM SAP SOLUTIONS FOR AUTOMOTIVE, HICRON HAS EXPERIENCE IN
ADAPTING OTHER SAP SOFTWARE TO THE NEEDS OF AUTOMOTIVE COMPANIES.
SAP CRM OFFERED BY HICRON CONTAINS FEATURES AND FUNCTIONALITIES
DESIGNED TO SUPPORT THE BUSINESS OF OEMS, IMPORTERS, AND DEALERS.
ENTERPRISE M
OBILTY
CAR COFIGU
RATOR
SAP DBM
SAP CRM
HOW SAP CRM CAN SUPPORT AUTOMOTIVE COMPANIES:• supporting processes like: vehicle searches, vehicle data maintenance, complaints, communication, sales opportunities registration, sales, marketing, and service;
• fleet management;
• vehicle transfers;
• new and used vehicle sales (quotation, purchase order, sales order);
• sales with buy-back (conditions can be pre-defined);
• sales with leasing/rental options;
• Rest Value Engine – designed by Hicron, dedicated web application, integrated with SAP CRM Pricing, used for vehicle rest evaluation that can be used in sales with buy-back/leasing option;
• Flexible Pricing Configurator, adjusted to a company’s requirements;
• sales with the used vehicle’s commissioning;
• used vehicle valuation (used vehicle is evaluated by a dedicated Point-of-Valuation. Requests can be sent from SAP CRM to the external application where the evaluation takes place and the response is sent back to SAP);
• interaction center, where customer- and vehicle-oriented processes are introduced (instead of process-oriented solutions).
SAP DBM
KNOWLEDGE OF IT SOLUTIONS IS NOT ENOUGH TO BECOME AN EXCELLENT IT PARTNER.
KNOWLEDGE OF BUSINESS PROCESSES IN THE FORM OF EXPERIENCE IS WHAT
MATTERS MOST.
ENTERPRISE M
OBILTY
CAR COFIGU
RATOR
SAP DBM
HICRON EXPERIENCE THAT CANNOT BE OVERESTIMATED: • cooperation with SAP AG as a trusted partner in different parts of the world;
• familiarity with the latest solutions (SAP DBM 8.0) – practical knowledge gained
during one of the first implementations of the newest SAP DBM version;
• business consulting for various sized dealerships (the biggest sales network,
the largest national car sales), supporting wholesale and retail businesses within a single platform;
• developing proprietary products, such as Car Configurator;
• open and flexible technology platform and complete service offer;
• integration with various automotive IT solutions (Dealer Portal, warranty,
Car Configurator, CRM, other solutions);
• proven customer value: customer-centric solutions with increased profitability.
References available upon request;
• integration and support for dealership with local business aspects.
THE BUSINESS AREAS AND PROCESSES SUPPORTED BY HICRON INCLUDE:• analytics: interactive reports, management cockpit;
• communication platforms: dealer portal, warranty portal,
car configurator, product catalogues;
• logistics: rework, factory order change, customs,
stock transfer orders and returns, transportation,
rescheduling cockpits, availability searches,
public sales, fleet sales, licensing and commission
management, used vehicles sales and management,
service management.
Hicron knows how to combine these, offering the best IT solutions to support the specific business
challenges of NSCs operating throughout the world, selling various car brands.
CAR CONFIGURATOR
FOR A DRIVER IT IS IMPORTANT TO BUY A VEHICLE THEY LIKE, ADJUSTING IT TO THEIR
NEEDS, CHOOSING FROM VARIOUS ELEMENTS, EQUIPMENT AND FEATURES. DEALERS TAKE
CARE OF CLIENT’S COMFORT AND WANT TO MAKE IT EASIER FOR THEM TO CONFIGURE
VEHICLES, CHECK PRICES, COMPARE THE FINAL LOOK AND THEN DECIDE. HICRON MAKES
THIS POSSIBLE BY PROVIDING CAR CONFIGURATOR – A WEB SOLUTION THAT IS HIGHLY
INTUITIVE AND USEFUL FOR BOTH CUSTOMERS AND DEALERS.
ENTERPRISE M
OBILTY
CAR COFIGU
RATOR
WHAT’S SPECIAL ABOUT THE HICRON SOLUTION?
FLEXIBILITY – the solution can be fully adjusted to each company’s requirements (processes, parts, applications, equipment, etc.). All interdependencies can be modelled and reflected;
INTEGRATION – it can be integrated with each dealer’s IT systems, including price lists and databases with information on vehicle features to be presented, etc. The solution corresponds not only with Master Data in the SAP system, but also with any other system when required
USER-FRIENDLY – our easily operated and uncomplicated web solution prepared in Web Dynpro, BSP or Adobe Flex technology (the layout can be tailor-made, depending on requirements), with a very modern interface;
SUPPORT – Hicron provides IT technical and business support for users.
ENTERPRISE MOBILTY
THANKS TO OUR MOBILE SOLUTIONS, OPERATIONS THAT ONCE REQUIRED ACCESS TO A DESKTOP
CAN NOW BE CARRIED OUT FROM ANY LOCATION. ENTERPRISE MOBILITY PROVIDES EMPLOYEES
WITH REMOTE ACCESS TO ALL COMPANY DATA AND THE POSSIBILITY TO REMOTELY UPDATE
THE COMPANY DATABASE. ADDITIONALLY, DATA CAN BE SUPPLEMENTED WITH INFORMATION
SUCH AS IMAGES AND GPS DATA DOWNLOADED DIRECTLY VIA THE MOBILE DEVICE. ALL THESE
OPERATIONS ARE CARRIED OUT MAINTAINING TOP SECURITY AND CONFIDENTIALITY STANDARDS.
SERVICE ADVISOR is a mobile application dedicated mainly to
dealers and vehicle importers who focus on professionalism and
reliability of services provided to their customers. The purpose of
Service Advisor developed by Hicron is to help increase the
number of satisfied customers and reduce the number of paper
documents. Service Advisor application installed on mobile device
connects to the IT system and downloads as well as uploads data
on customer visits and provided services. This solution can be
extended to include access to a variety of information: current
special offers, pricing lists, calendars displaying availability of
service shops and staff, information on stocks of spare parts, etc.
PREDICTIVE MARKETING FOR AFTERSALES is a totally new and extremely innovative solution, designed for Automotive industry. It is a
predictive marketing solution for automobile aftersales market. The goal of the solution is to help dealers and importers increase their aftersales
revenues by preparing personalized offers for each customer. Hicron Predictive Marketing for Aftersales communicates with end user by a mobile
application – DriveApp. The goal of the application is to collect data from users and send it to the central servers where they are combined with the data
from the existing dealer/importer IT systems (DMS, CRM, etc.). The data will act as additional input for predictive algorithms.
The application will also act as a receiver and will show all personalized offers that were created and approved by dealer/importer marketing
department, based on algorithm’s predictions. The application can be freely available, branded and marketed by the dealer/importer that will deploy
Hicron Predictive Marketing for Aftersales.
The Hicron Predictive Marketing for Aftersales allows finding the buying pa�erns based on the large amounts of data that are being stored in the
dealer/importer existing systems and gathered from the users. The solution is able to propose personalized offers and simplifies creation of very well
targeted marketing offerings and in the last step, the best possible offerings for particular customer are pushed to the application, where the user can
see their personalized offers on their phone.
MOBILE PRODUCT CATALOG is a feature- rich mobile application designed by Hicron for B2B salesperson. Thanks to it salesperson can gain
instant access to product catalogues of the company that can be presented on a mobile device during a meeting with a client. By using the intuitive
interface, salesperson can find the desired product, discuss in detail its parameters, present its picture and all associated marketing materials. The
application also allows to present marketing materials concerning the company such as brochures, videos, and press releases.
Using Mobile Product Catalog fosters accelerating the sales process. If, during the presentation, the Client expresses particular interest in a given
product, the Vendor may act immediately by sending an email to the Client with an offer including this product. Easy and quick access to all current
product information is a revolution in the approach to sales, which may be a part of your business.
You do not need to be constantly connected to the Internet to be able to use the application to the full extent. Mobile Product Catalog works offline,
providing you a guarantee of data consistency with the SAP system running in the background. All information is stored in one and only one place.
Hicron offers technological solutions selected in accordance with the customer’s needs. Mobile applications can be created as native applications for
specific platforms (e.g., iOS, Android or Windows Phone) or for mobile-middleware platforms, e.g., SAP Unwired Platform. Thanks to Hicron’s
long-standing experience in the area of enterprise systems, mobile solutions can also be integrated with any backend system.
BENEFITS OF THE SOLUTION:• Shorter customer service time
• Establishing the loyalty and trust of customers through modern and professional services
• Full use of the capabilities of an IT system and the information it provides
• Fewer paper documents and calendars
• Mistakes in customer service reduced to minimum
• Increased sales
• Errors in billing and invoicing reduced to minimum (all works are guaranteed to be billed)
• Complete information about the customers, vehicles and provided services, collected in one place
• Possibility of cross-selling and upselling of services
AMONG SOLUTIONS DESIGNED BY HICRON THERE ARE: ENTERPRISE M
OBILTY
HEADQUARTERSHICRON SP. Z.O.O.Gwiaździsta 62 53-413 Wrocław, Poland
OFFICE IN POZNANMarcelińska 90 60-324 Poznań, Poland
OFFICE IN WARSAWal. Niepodległości 18 02-653 Warszawa, Poland
HICRON Schweiz AGHard 28408 Winterthur, Switzerland
HICRON Scandinavia ABRåda Säteri S - 435 32, Mölnlycke, Sweden
t//+48 71 77 60 300t//+48 71 77 60 333f//+48 71 77 60 335
t//+48 61 64 27 192
t//+48 22 35 07 613
FACTS ABOUT HICRON • finalist in the SAP UX Partner Contest for the best mobile app
(SAP Automotive Forum, Leipzig, 2014);
• finalist in the SAP contest for the best product for Wholesale Distribution
(SAP TechEd, Las Vegas, 2013);
• title of The Best IT Provider for Industrial Production in 2011;
• projects for automotive companies located on 4 continents;
• solutions for Automotive:
SAP VMS, SAP WTY, SAP DBM, Dealer Portal, SAP CRM;
• recognized and trusted SAP AG partner, chosen by SAP AG as its
subcontractor in most difficult automotive projects.
