Attention Attendees: Thank you for attending! The presentation will start in a few minutes at 1:00 PM Central. Please use your computer speakers to listen to the event. If you have audio issues, dial-in info is below. You will be muted during the event. - PowerPoint PPT Presentation
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Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 779994666 Driver Coaching and Discipline This webcast will cover ... • Driver Coaching, • Driver Discipline, • Mennel Milling’s Program, and • Question & Answer Moderator Dr. Gary Petty, President & CEO, National Private Truck Council Panelists Tom Moore, CTP, Vice President of Education, National Private Truck Council Tom Bray, Sr. Editor – Transportation Management, J. J. Keller & Associates, Inc. Gary Strausbaugh, CTP, Vice President Transportation, Mennel Milling Co Attention Attendees: + Thank you for attending! + The presentation will start in a few minutes at 1:00 PM Central. + Please use your computer speakers to listen to the event. If you have audio issues, dial- in info is below. + You will be muted during the event. + Please use the Question feature to text questions to “Q & A”. We’ll try to answer them during the Q&A period if they are not covered in the presentation. + The slides and recording will be posted in 7 days at: http://www.jjkeller.com/nptcinfo
Disclaimers• The content in this webcast is intended for
information purposes only and should not be construed as providing legal advice.
• This is an introductory course and is intended to highlight critical safety and compliance topics. Time constraints limit our ability to go in depth.
Keys to Effective Coaching1) Build the relationship2) Develop understanding of individual’s impact on
the team and organization3) Provide assessment4) Challenge thinking and assumptions5) Support, encourage and empower6) Drive results and continuous improvement7) Make the time and show discipline
Steps in the Process• Identify deviation from policy/objectives• Determine the root cause• Isolate all human performance factors• Identify human performance factors that are behavioral• Identify behaviors you want to change• Communicate effectively• Monitor behavior• Reinforce desired behavior/Correct undesirable behavior• Recalibrate
Reinforce Desired Behavior• What gets rewarded, gets done• Negative reinforcement
People performing to avoid punishment You will get the minimum as a response Doesn’t guarantee the desired behavior Negative consequences never solve a problem
• Use an adult/adult relationship• Training• Discussion/Feedback• Seek commitment
Individual Responsibility• Accountability – to customer, to transportation team,
to company, to family• Lack of Accountability can cause:
confusion and lower team performance inconsistency and liability exposure
• Building accountability requires consistency across all communication touch points—ethics statements, job description, interview, mobile communication, periodic reviews, and coaching
• While individual employee is ultimately responsible for their actions, team is responsible for providing the resources to help achieve the desired result
• Legal Liabilities: Discrimination Defamation of Character Wrongful Discharge Exposure of liability to your company and yourself Negligent retention (punitive damages)
• Analyze your findings• Review your notes and documentation• Make sure the proposed discipline is consistent with
similar past disciplinary actions• Review the planned intervention with HR• Schedule a time to meet with the employee• Always have another team leader present
• Founded in 1886, Mennel Milling Co.is a manufacturer and supplier of premium soft, spring and hard wheat flour to the baking industry.
• MMC Transport, Inc. is the private fleet and manages the supply chain including distribution from 5 flour mills and 11 grain elevators to clients throughout North America.
1. Rendering assistancea) Stop at accident scenes only in the absence of authorities and
other assistance.2. Parking
a) Park so that other vehicles can get out.b) Do not block driveways, fire hydrants, or park in “no-parking” zones.c) Do not park alongside interstates or highways. Park only in designated
parking areas of rest areas, truck stops, etc.d) Avoid parking on steep grades. If it is necessary to do so, be sure to properly
chock the wheels.3. Stopping
a) Do not stop close behind another vehicle at stop signs or red lights.b) Make safe gradual stops, give drivers behind you adequate warning.c) Avoid sudden stops by driving defensively.
• Fatal at-fault accident• Drug or alcohol violation• Failure to give consent for drug or alcohol testing• Failure to stop after an accident• Fleeing or eluding an officer of the law• Felony resulting from operation of a motor vehicle• Repeat violations of DOT regulations
On the Job Coaching• Two weeks riding with driver trainer • Bulk drivers Pneumatic trailer unloading Customer protocols Food security Good Manufacturing Practices - handling food grade products Customer-specific food security systems• Van and flat-bed drivers Good Manufacturing Practices - handling food grade products Review tie down requirements of flat beds Review bracing and supporting requirements of vans
(reward opportunity)• E-log exception reports • Call driver at destination• Computer-based individual driver training Work at own pace Set goals each quarter for drivers to complete certain modules
Peer-to-Peer Coaching• On the job• Experienced drivers helping new drivers• Encouragement from mentors/driver trainer• Safety committee Investigate accidents Review other infractions and discipline as issued by management Driver discipline appeals Drivers asked to present driver actions and accident results at driver
Key Learnings• Be honest and complete in addressing inquiries• Keep promises and agreements• Protect confidential or sensitive information• Make sure coaches: know the business and the job, know the
person in the job, communicate and listen effectively, and are disciplined and inspire self-discipline in our drivers
• Look for opportunities to reward and recognize drivers• Build an “Ethic of Care” and focus on positive behaviors• Practice the 3 Rs. Be Respectful, Resourceful and Reflective.
