2015 INVESTOR AND ANALYST CONFERENCE
Driving ProductivityImproving Experience Marc PowersExecutive Vice PresidentU.S. Stores
2015 INVESTOR AND ANALYST CONFERENCE
Inverted Pyramid and Values Wheel
2
2015 INVESTOR AND ANALYST CONFERENCE
Our Strategy Creates Value For All
3
Customer
Experience
Associate
Experience
Interconnecting Retail
Capital Allocation
Product Authority
2015 INVESTOR AND ANALYST CONFERENCE
Changing Expectations
4
OurCustomers
OurProductivity Cycle
Our Associates
2015 INVESTOR AND ANALYST CONFERENCE
Our Customers
5
DIY Consumers
Professionals
Professionals
DIY Consumers
% of Customers % Of Sales
2015 INVESTOR AND ANALYST CONFERENCE
Baby Boomers
6
Home Owners
Home Investment
Do It For Me
2015 INVESTOR AND ANALYST CONFERENCE
Millennials
7
Delayed Home Purchase
Need Brick and Mortar
Emotional Connection
2015 INVESTOR AND ANALYST CONFERENCE
Our Professional Customers
8
Transactional Complex B2B
% of Pros % of Pro Sales
2015 INVESTOR AND ANALYST CONFERENCE
Interconnected Store
9
Baby Boomers
Professionals
Millennials
2015 INVESTOR AND ANALYST CONFERENCE
Old Things, New Ways
Interconnected Store
10
Pick Pull Stage
2015 INVESTOR AND ANALYST CONFERENCE
Interconnected Store
11
Customer Order Management
4252 Liberty Avenue
New York, NY 10010
2015 INVESTOR AND ANALYST CONFERENCE
Driving Productivity
12
2015 INVESTOR AND ANALYST CONFERENCE
Freight: Truck to Receiving to Shelf
13
Smart
Sort
Engineered
Unload
Directed
Packout
2015 INVESTOR AND ANALYST CONFERENCE
Freight: Truck to Receiving to Shelf
14
Bay Directed Packdown
Smart List
2015 INVESTOR AND ANALYST CONFERENCE
Fulfillment Team
15
S M T W T F S
Pick Pull Stage Release
Dedicated Service Team
2015 INVESTOR AND ANALYST CONFERENCE
Voice of the Customer
16
Net Promoter Score
63.3%
72.6%
20152009
2015 data through FW42
2015 INVESTOR AND ANALYST CONFERENCE
+/- 5%
<+/- 2%
Improved Forecasting
Consistent Schedules
Associate Experience
17
20152010
Sales Forecast Accuracy
2015 INVESTOR AND ANALYST CONFERENCE
Associate Experience
18
94% 89% 79%
Department
Supervisor
Assistant
Manager
Store
Manager
Began THD Career As Hourly Associate
Growth
2015 INVESTOR AND ANALYST CONFERENCE
Productivity AND Improving Experience
19
It’s What We Do. It’s Who We Are.