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Dr.Web Anti-Virus Service Description 5.0.1 This document is intended for managers and marketing specialists Defend what you create
Dr.Web Anti-Virus Service Description 5.0.1
This document is intended for managers and marketing specialists
Defend what you create
Contents
Definitions 3
Dr.WebAV-DeskProjectHistory 3
Dr.WebAV-DeskInternetService 4
DeploymentAdvantages:
Dr.WebAV-Deskvs.PseudoSaaSSolutions 5
Dr.WebAV-Desk.Businessmodel 13
Dr.WebAnti-virusService 17
Dr.WebSubscriptionPackages 17
BasicSubscriptionPackagesforBusiness 18
PromotionalSubscriptionPackages 19
Priceformation 21
SubscriptionControlCenter 23
Meansofpayment 24
ServiceManagement 24
Support 27
Marketingsupport 27
Marketingmaterials 27
*RequirementsforPresentingtheServiceviaWebSites 31
RequiredGuidelinesonPresentingtheDoctorWebServiceand
OtherProducts 34
Conclusion 34
Contactinformation 34
3
Definitions
Dr.Web AV-DeskisaSoftware-as-a-Service(SaaS)businessmodelthathelpsprovidersattractnewcustomersandincreaseprofits.ItisanInternetserviceforthedeliveryofanti-virusandanti-spamsecurityservicestoanunlimitednumberofsubscribers.Itisalsosoftwarethatpermitscentralizedmanagementofthedeliveryprocess.
Dr.Web Anti-virus Service(Service)isatime-limitedright(License)tousetheprotectivefeaturesofDr.WebsoftwaretoprotectthePCsofServicesubscribers.
A Service User(Customer,Subscriber)isanynaturalorlegalpersonthathassignedasublicenseagreementregardingdeliveryoftheServicethroughitsProvider.
Service suppliers:
• ServiceProvider(Provider)isalegalpersonthatdeploysDr.WebAV-Deskanddeliversthe Dr.Web Anti-Virus Service to end-users. The Provider does not have the right tosublicenseDr.Websoftware.
• A Dr.Web AV-Desk Service Aggregator (Service Aggregator) is a legal person thatdeploysDr.WebAV-DeskonitsownserversandcreatesanetworkofresellerstowhomitsublicensestheSubscriptionControlCenter. TheServiceAggregatorcannotdelivertheServicetoend-users.
• Dr.Web Anti-Virus Service Reseller (Service Reseller) is a legal person that providessubscriptionstotheDr.WebAnti-VirusServicetoend-usersbymeansoftheSubscriptionControl Center which is integrated into the Service Reseller’s web site. The ServiceResellerdoesnothavetherighttosublicensetheprovisionofsubscriptions.
Dr.Web AV-Desk Project History
Dr.WebAV-DeskisaninnovativeInternetservicecreatedbyDoctorWeb.ItsfirsttestlaunchwasconductedinNovember2007attheserversofoneofMoscow'slargestproviders−CorbinaTelecom.
Dr.WebAV-DeskisthethirdimplementationofthesoftwareproductthatDr.Webprogrammers,ledbyIgorDanilov,initiatedin2002fortheRussiangovernment.
Programmershadbeengivenaverydifficultandimportanttask—todevelopanti-virussoftwareforworkstationsandserversthatwouldfeatureacentralizedadministrationtoolandfunctionintheStateElectionSystem.Oneofthesystemcomponents(thecontrolcenter)wastobedeployedattheRussianCentralElectionCommissionandtheother(designedtoprotectworkstations)atthe regional offices of the GAS «Vybory» (Elections) network which number in the thousands.Theproject(thefirstpublicbetatest)wasdeliveredtoastatepanelofexpertsatthebeginningof 2003. The first installation was performed in the testing environment of Voskhod ResearchInstitute, the main developer of the State Election System. The testing was successful, and thesolutionwasdeployedintheGAS«Vybory»systeminautumnofthatyear.Ithasbeenperformingsuccessfullyeversince.
OnAugust19,2004,DoctorWebdeliveredanotherincarnationoftheproduct:Dr.WebEnterpriseSuite,asolutiongearedtowardtheanti-virusconsumermarket.Itquicklybecamethe«bluechip»amongDr.Webproducts.
Althoughtimehaspassedsincethen,theproduct’spotentialstillappearstobeunlimited.Wehavegivenitonemorenewlook—thistimeasDr.WebAV-Desk!
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Dr.Web AV-Desk Internet Service
Who can use Dr.Web AV-Desk?
Dr.WebAV-DeskisaflexibleandscalableInternetserviceforthedeliveryofanti-virussecuritysoftwarethatcanbeusedby:
Accessproviderswhoofferservicesforhomeusers; Securityserviceproviders; Applicationproviders; Providersofmanageableservices; Serviceaggregators; Serviceintegrators; PCrepaircompanies; Onlinebankingproviders.
What services can be delivered with Dr.Web AV-Desk?
Subscription-based services that provide home users andbusinesses with information protection from Internet threats.Customerscanchoosefromseveralsubscriptionpackagesandselectthelengthofsubscriptionneeded.AvarietyofadditionalservicescanalsobedeliveredbyDr.WebAV-Desk.
Profit from your Customers’ Security with Dr.Web AV-Desk!
Increase your revenue Addingahigh-demandservicelikeDr.WebAnti-Virustoyourservicepackagegeneratesadditionalvalue.
The larger your subscriber base in the current month – thehigheryourrevenue.
Strengthen customer loyalty and expand your customer base
Dr.Web AV-Desk is a powerful loyalty-strengthening toolthathelpsServiceProvidersattractnewcustomersandretainexistingones.
Dr.Web AV-Desk enables Service Providers to increase theirprofilesascompaniesdeeplyconcernedwiththeircustomers’securityneeds.
If your company provides Internet access, your virus-freenetworks will enhance your reputation as a reliable ServiceProvider;withDr.WebAV-Desk,yourcustomersgetquickandsafe Internetaccess,whichcreatesadditionalvalueforcurrentandprospectivecustomers.
Reduce technical costs In addition, you will:
Improvetheperformanceofyourhardwareandpersonnelbyreducingthenumberofinfectionsinyournetwork.
Seeadecreaseinvirus-relatedsupportrequests,leavingmoretimeforyoursupportengineerstofocusonotherissues.
Reduce equipment and personnel downtimes caused by viralincidents.
Provide comprehensive anti-virus protection for yourworkstationsandservers.
Improve theaccessibilityofyour resourcesand thequalityofyourservicedelivery.
Cut down on viral traffic in the network backbone to lowercostsassociatedwithusingexternalchannels.
Lower security risks arising from employee error or lack ofknowledge; decrease the number of support requests frominexperiencedusers,sinceDr.Webisveryeasytoinstallanduse.
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Deployment Advantages: Dr.Web AV-Desk vs. Pseudo SaaS Solutions
TwoyearsafterDr.WebAV-Deskhitthemarket,severalcompaniesreleasedpseudoSaaSsolutionsforproviders.Bear inmindthatsuchsolutionshavenothingincommonwiththeSoftware-as-a-Servicedeliverymodel!
Dr.Web AV-Desk Deployment Advantages for Providers
Dr.Web AV-DeskCommon License Reselling Service (e.g. Kaspersky Subscription Services and ESET NOD32 for ISP)
The Provider’s image is that of a security serviceprovider. The high-demand Dr.Web Anti-VirusServicewillincreasecustomerloyaltyandbecomeacompetitiveadvantagefortheProvider.
Theprovider’s image is thatofa licensereseller.The provider becomes merely another resellerfromwhomananti-viruscanbepurchased.
Protects a Provider’s sales Offers no protection for a provider’s sales
It is impossible for several subscribers to use thesame distribution of the Service client softwaresimultaneously.Thisprotectssalesanddecreasesincidencesofpiracy.
Severalcustomerscanuseasingleserialnumber(ifthenumberismadeavailableontheInternet).Theprovider loses profits and becomes an involuntaryaccessorytosoftwarepiracy.
Guaranteed confirmation of the legality of thesoftware. In the Subscription Control Center, acustomer can generate a license certificate toconfirm to a controlling body that the anti-virussoftware has been obtained and is being usedlegally.Thiscanbeespeciallyrelevantforbusinesscustomers.
Licenses sold by a provider are not backed by acertificateofauthenticity.Customerscannotprovethattheyareusingthesoftwarelegally.
Customersgrowaccustomedtoreceivingservicesfrom the Provider and are likely to renew theirsubscriptions and get discounts for continuoususeof theService, thusprotecting theprovider’srevenue.
Subscribersdonotassociatetheanti-virustheyareusingwithaspecificproviderandcangetarenewallicensefromanyothercompanyofferinglicensestothesameproduct.
Wide application Few usage options
Dr.WebAV-Deskisamulti-optionbusinessmodelthatenablesaServiceProviderto: 1)MaintainaDr.Web AV-Desk server and deliver the Dr.WebAnti-Virus Service directly to customers (homeusersandbusinesses).2)MaintainaDr.WebAV-Deskserver,create itsownnetworkofResellers,andsublicensetheSubscriptionControlCentertotheResellersso that theycandeliver theDr.WebAnti-Virus Service to end-users. 3) Acquire asublicensetoprovideend-userswithsubscriptionstotheDr.WebAnti-VirusServicefromacompanythatmaintainsaDr.WebAV-Deskserver(withoutdeployingDr.WebAV-Deskonitsown).
The solution only allows automated reselling ofstandardlicensesforhomeusers.
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Abuilt-inbillingsystemallowscompaniesofanysizetodeploytheServiceeveniftheydonothaveabillingsystemoftheirown.
Thesolutiondoesnotfeatureabillingsystemandcanonlybedeployedandusedbyacompanythathasitsownbillingsystem.
Increased revenue
With Dr.Web AV-Desk, a Provider can deliveradditional services related to anti-virus securityandincreaseitsrevenueevenfurther.
The solution does not allow for the deliveryof additional services, nor does it provideopportunitiestogenerateextrarevenueordeveloptheprovider’sbusiness.
FourbasicDr.Websubscriptionpackagesmeettherequirementsofdifferentgroupsofsubscribers.
Thechoiceislimitedtotwoproducts:ananti-virusandanInternetSecurityclassproduct.
The software is available for Windows95OSR2/98/Me/NT4.0/
2000/XP/Vista/Win7.There isanofferthatwillmeetthedemandsofanycustomer.
Software is available for a limited number ofWindowsversionsthatincludeonly
XP SP2/Vista/Win 7. Some of the provider’scustomerswillnotbeable tofulfill theirdemandforanti-virussoftware.
AspecialsubscriptionpackageprotectsWindowsServermachines(seeBasicsubscriptionpackages,Serviceforhome,Dr.WebPremiumServer).
No anti-virus software is available for Windowsservers.
Infinite promotional opportunities Limited promotion
Create an unlimited number of promotionalsubscription packages to boost your sales. Youmay activate built-in promo packages withoutagreeing upon the activation with Doctor Web.Support your promotional events with ready-to-usemarketingtoolsfromDoctorWeb(e.g.HTMLpages,newstexts,banners).
A provider cannot introduce offers of its own(commercialproducts).Itcanonlysellwhatithasreceivedfromthevendor.Neithercanitimplementitsownpromotionalpolicywithoutnegotiatingitsimplementationwiththevendorinadvance.
Branding
Co-brand Dr.Web’s corporate style with yourcorporatestyleinresourcesandmaterialsrelatedto the Service, e.g. Subscription Control Center,e-mails sent to subscribers, reports for businesscustomers, and marketing materials includingdesignlayout.
Noco-brandingoption.
A provider can issue its own branded servicepaymentcards.
Nopaymentcards issuedby theprovidercanbeusedtopayfortheanti-virus.
Flexible administration of anti-virus network security policy
No control over the anti-virus network
An anti-virus server is installed on the Provider’sserverandremainsunderitscontrol.
There is no anti-virus server. A provider cannotdeployandadministerananti-virusnetwork.
A Linux version of Dr.Web AV-Desk server isavailable.
Thereisnoanti-virusserver.
The Internet service is administered over a web-administration console that does not requireinstallation.
A license distribution service is controlled from aconsoleinstalledontheprovider’sserver.
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An administrator is not confined to the local ITenvironment.Theanti-virusnetworkcanbesafelymanaged from any place on the globe via theInternet.
Thereisnoanti-virusnetworktoadminister.
ADr.WebAV-servercollectsandstoresinformationabouttheoperationofanti-virusagents.
A provider does not receive statistics about howtheanti-virussoftwareisoperatingonsubscribercomputers.
The Provider knows what is going on in its anti-virusnetwork. ADr.Webanti-virus server storesthefollowinginformation:userkeyfiles,theanti-virus settings of protected computers, statisticson scanning performed by the anti-virus oneach computer in the network, and other usefulinformation.
Theproviderdoesnothaveananti-virusnetworkand cannot learn whether subscriber computersareinfected.Conventionalanti-virusesdonotdealwith the concept of parasitic network processes,andthere isnowaytofindoutwhetherananti-virusisinstalledonauser’smachineandwhetheritisconfiguredproperlyandregularlyupdated.
The Provider can manage a security policy: e.g.create custom scan and updating schedules,disconnect machines that become sources ofinfection, pre-configure Dr.Web client softwarebefore it is installed or even later, start and stopjobs on a target station, and prohibit users fromdisablingupdating.
Theprovidercannotaccessoruse configurationtoolsofanti-virusesinstalledonusermachinestoensurethatanti-virusesareuptodate.
TheProvidercanplaceusersintogroupseachwithitsownsecuritypolicyandstartorcanceljobsonallmachinesinagroupwithonecommand.
Agroupingoptionisnotavailable.
Updates are downloaded from the Provider’sservers. Normally customers are not charged forthelocaltraffic(serviceforhome).
Updatesareretrievedfromthedeveloper’sserver.AcustomerischargedfortheInternettrafficusedtodownloadupdates.
Updating of agents and virus databases isperformedsolelyusinglocaltrafficwhichprovidessubstantialsavingsonInternettraffic.
Each computer updates anti-virus softwareindividually,resultinginincreasedtraffic.
In a multi-server anti-virus network, servers canexchangeupdatesandstatisticsprovidingnetworkload balancing and instant retrieval of statisticsfromallofitssegments.
Anti-virusapplicationsinstalledonusermachinesdo not comprise an anti-virus network and theprovider cannot get statistical information fromanti-viruses.
Client-side Dr.Web software can work in themobilemodewhen,duetonetworkmaintenance,an agent cannot connect to the anti-virus serverbutstillreceivesupdatesofvirusdatabases.
The client can receive updates only from thedeveloper’sservers.
With the administration audit log, a customerquestioning the timing or appropriateness ofa Provider’s actions can be presented with acomplete report of all actions performed in thecustomer’ssystem.
Notavailable
Virus monitoring and controlNo ability to monitor and control network anti-virus security
The Provider monitors the anti-virus security ofevery computer in the network protected by theServicesoftwareandcantakemeasuresifavirusoutbreakoccurs.
Theproviderdoesnothaveinformationaboutthesecurityofsubscribers’computersandcannottakecountermeasuresinthefaceofavirusoutbreak.
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The Provider can check whether virus databasesare up to date on each protected PC and forceupdates if virus definitions used by the softwareon a target machine are outdated. This way theProvidercanensurethatthelatestvirusdefinitionsarebeingusedalloverthenetwork.Anagentthathasbecomeasourceof infection inthenetworkcan be blocked promptly to prevent a virusepidemic.
The provider does not know when the anti-virussoftware of its subscribers was last updated andhasnowayofpreventingvirusepidemics.
Dr.Web AV-Desk features numerous tools fordelivering instant virus epidemic notifications tosystemadministrators.
Thereisnowaytosendvirusepidemicnotifications.
Providersalsocandeliverinstantnotificationsonvariousevents,includingepidemics,tosubscribers.Messagescanbesenttoasubscribergroupaswellastoallsubscribers.Ifacustomerisnotconnectedtothenetworkwhenthemessageissent,itwillbedeliveredtohismachineassoonasheconnectstothenetwork.Messagescanbebrandedusingtheprovider’scorporatedesign.
Providershavenomeansofnotifyingsubscribersabout epidemics and other events in a timelymannerexceptviawebsiteande-mail.
A Provider receives complete statistics regardinganti-virussecurityinitsnetwork.
A provider does not receive information aboutanti-virussecurityinitsnetwork.
Technical support
Support can be provided to subscribers throughDoctorWeb’sTechnicalSupportTracker.
Other
ProtectionisprovidedfortheProvider’smachinesaswellasforsubscribers’computers.
An anti-virus protects only the computers ofsubscribers.
WithpseudoSaaSsolutions,providersloseoutonopportunitiestoincreaseprofitsandnarrowtherangeofprospectivecustomers,whileDr.WebAV-Deskallowsproviders todeliver IT services tobothhomeandbusinesscustomers.
Subscriber Advantages
TheDr.WebAnti-VirusServicebringsnumerousbenefitstosubscribersandhasseveraladvantagesoveracommonelectroniclicense.
Dr.Web Anti-Virus ServiceSolutions distributed by providers via Kaspersky Subscription Services
Wide range of options
Four subscription packages meet the demandsof different segments of the target group. Anunlimited number of promotional packages canbecreated.
Limited choice
Customers are offered licenses for only twoproducts–ananti-virusandan InternetSecurityproduct.
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Flexible subscription
Asubscribingcompanycanuseacombinationofdifferentsubscriptionpackages.
Limited subscription options
Onesubscribercanuseonlyonesubscription.Forexample, if a user has a Kaspersky subscriptionthat provides him with ten licenses, he cannotpurchaseasubscriptionforanotherapplicationorchangethenumberoflicenses.
Asubscribercanchangehissubscriptionpackageorthenumberofsubscriptionsatanytime.
While a subscription is valid, a customer cannotchange the parameters of the subscription, i.e. theapplicationbeingused(KAVorKIS)orthenumberoflicenses.
The maximum prepaid subscription period is 36months.
The maximum prepaid subscription period is 12months.
The widest range of supported OS
The anti-virus software is available for virtuallyany version of Windows, 95OSR2/98/Me/NT 4.0/2000/XP/2003/Vista/7, meeting thedemandsofvirtuallyanycustomer.
Few supported OS
The software is available only for a few versionsof Windows–XP SP2/Vista/Win7, which meanssomecustomerswillnotbeable toget theanti-virus they need and will choose alternativesolutionsfromcompetitors.
Protection for Windows servers
A special subscription package is available forWindows Server 2003/2008 (Dr.Web PremiumServer is the service package for home use only.Protection of server machines is included in allsubscriptionpackages).
NoofferofprotectionforWindowsservers
Moderate system requirements(thoseshownbelowarefortheDr.WebPremiumpackagewhichprovidesthemostcomprehensivesecurity):
Freediskspace:108МB
AccesstotheInternetwithanybrowser
High system requirements(KasperskyInternetSecurity2010)
300MBfreediskspace
MicrosoftInternetExplorer6.0andlater
MicrosoftWindowsInstaller2.0andlater
Because some computers may not meet suchrequirements,thenumberofsubscriberschoosingthemostexpensiveproductwillbemuchsmaller,orcustomerswillgoforalternativesolutionsfromcompetitors.
Low price
The fee charged for Dr.Web Classic and Dr.WebPremium per month amounts to 1.3 EURO and1.65 EURO respectively. Promotional packagesallowcustomers tostartusingtheanti-virusasaserviceataverylowprice.
Higher price
Kaspersky Anti-virus 2010 (an alternative toDr.Web Classic) will cost EURO NN per month,whileKasperskyInternetSecurity2010(KIS2010)(analternativetoDr.WebPremium)willcostEURONN.
Easy subscription management Limited options for subscription management
Acustomerdoesnotneedtoregisteraproductoractivatealicense.
A customer has to enter a password in order toactivate his anti-virus. Prior to the activation hehas to copy and memorize the password. Theactivationcodeismadeavailabletotheuserafterhehasenteredhispersonalsubscriptionpassword.
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A subscription is activated instantly on the verypagewhereacustomersubscribesfortheService.A software download link is available to theuser during the second step of the subscribingprocedure.
A download link and the personal subscriptionpassword are sent in an activation e-mail to acustomerfromthevendor.Suchmessagescanbeblockedbyspamfiltersandmaynotbereceived.
Theinstallerfilesizeis1.1Mb Thesizeofthedownloadmanagerisaround2MB.
Any subscription can be suspended at anymoment.
Onlyasubscriptionwithnosubscriptionexpirationdatecanbesuspended.
Asubscriptioncanbesuspendedforonecomputer,selected machines, or for the entire subscriptiongroup.
Onlythewholesubscriptioncanbesuspended.
A subscription can be suspended and resumedwhenneeded.Asubscribercansetthe lengthofanysuspensionperiod.
Asubscriptioncanbesuspendedonlyoncein30days.
When the suspension period expires, thesubscription is resumed automatically providedthattheautomaticrenewalservicewasactivatedpriortothesuspension.
A subscriber has to resume his suspendedsubscriptionmanually.
To switch to another subscription package, asubscribersimplychoosesacorrespondingoptionin the “Management” tab. The subscriptionpackage will be changed, while subscriptionparameterswillremainthesame.
To subscribe to a different package, a customermust first cancel his current subscription andthen resubscribe, undertaking the subscriptionprocedurealloveragain.
The customer can contact the Technical SupportService via the program’s interface. The press ofonebuttongeneratesareportandsendsittotheSupportService.
Noinformationisavailable.
Flexible charging Limited charging options
IfacustomerischargedfortheServiceona24-hourbasis,hecansuspendorterminatehissubscriptionatanytimeandwillnotlosemoneypaidinadvance.
Customersarechargedonamonthlybasisonly.Ifa customer decides to terminate his subscriptionwhileitisstillvalid,hewilllosethemoneythathasbeenpaidinadvance.
Customers who take out a certain number ofsubscriptions simultaneously receive a 10%-40%discount.
Nodiscounts.Thesubscriptionfeeisthesameforonecomputerorahundredcomputers.
CustomerswhousetheServicecontinuouslyforacertainperiodoftimereceivea5%-15%discount.
No discounts are given for continuous use of theService.
Transparent operation Non-transparent operation
Comprehensive information about actions taken by customers with regards to their subscriptions
IntheSubscriptionControlCenter,acustomercanseeinformationabouteachofhissubscriptionsandalsogeneralsubscriptioninformation.
Current subscription status information only
A customer cannot get a report detailing actionstakenwithhissubscription.Hecanonlycheckthecurrentstatusofhissubscription,itsexpirationdate,andthenumberoflicensesusingtheapplication’sinterface.
IntheSubscriptionControlCenter,acustomercancheck his subscription status, view informationon each of his subscriptions, and get a currentsummaryofactivity.
Nosimilarfeatureexists.
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Easy-to-understand presentation of anti-virus security information
IntheSubscriptionControlCenter,acustomercansee how the anti-virus is protecting his system.Virus statistics are presented in pie charts andgraphs.
Incomprehensible security information
Theonly“report”ananti-viruscanprovideisalogfile. Customers cannot parse log files, and thereisnootherwaytodeterminewhatananti-virusisdoingontheirmachine(s).
Instant interaction between the Service Provider and subscribers
Theapplication’sinterfaceallowsServiceProviderstosendsubscribers,bothasagroupandindividually,notificationsonvariousevents,e.g.virusoutbreaksandmaintenance.
Aserviceprovidercannotcontactsubscribersusingtheapplication’sinterface.
If the Service is being delivered by an accessprovider, subscribers can download the softwareanditsupdatesfromtheProvider’sserversfreeofchargesincesuchdownloadsusefreelocaltraffic.
Downloadingtheprogramfromthevendor’sserverincreasesInternettraffic.
Special Advantages for Business CustomersThebenefitslistedbelowincludenofurtherreferencetopseudoSaaSsolutionsfromKasperskyLaborEsetsincetheirsolutionsapplyexclusivelytohomeusers.
The Dr.Web Anti-virus Service offers the fastest return on any IT investment, saving your customers up to 70% on anti-virus TCO.
Professional outsourced administration means substantial savings for your customers.
After subscribing to the service, your customer enjoys professionally administered anti-virus securitysoftwareforthedurationofhissubscriptionperiod.
The provider’s IT specialists are trained and certified by Doctor Web. These are professionals withcomprehensiveknowledgeoftheanti-virussoftwareandhowtouseittoadministeranti-virusprotectionforcustomers.
Theprovider’sspecialistsdeployandconfiguretheanti-virussoftwareasquicklyaspossible;theyalsoprovidetechnicalsupportthroughoutthesubscriptionperiod.
Compliancewithestablishedsecuritypoliciesforallprotectedobjects.
Competent service administration, prompt expert responses to new threats, and efficient networkrestorationafteravirusattackminimizeunplannedexpenses.
Theefficiencyofanti-virussoftwarenolongerdependsontheskillofin-housesystemadministrators.
Flexible licensing is key to lowering IT costs.
OnlytheDr.WebAnti-VirusServicewillallowyourcustomerstoreducetheirinformationsecurityexpensesonanas-neededbasis.
TheDr.WebAnti-VirusService’sflexiblelicensingcanadapttoacompany’sneedssothatitonlypaysforwhatitneeds.Thisallowsacompanytomakedetailedplansforbothshort-andlong-termITsecurityexpensesaccordingtoactualbusinessneeds.Thisalsorulesoutunexpectedcostincreases,andmakespotentialfuturecostsofant-virusandanti-spamprotectioncompletelytransparent.
Varioussubscriptionpackagesprovideacustomerwithawiderangeofoptionsfromwhichtochoose,dependingonhisunderstandingofinformationsecurityandcurrentfinancialstate.
MonthlyservicechargingprovidessmoothmigrationtotheServicesoftwareforcustomerswithalowITbudget.
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Acustomerpaysonlyfortheactualnumberofconnectionswhichcanbeloweredorincreasedatanytime;wheneveremployeenumbersincrease,newworkstationsaresubscribedtotheServiceinstantly.Ifemployeenumbersdecrease,thecompanydoesnotpayfordisconnectedmachines.*
* If a subscription fee is charged on a 24-hour basis, the subscription terminates on the day acustomercancelshissubscription.IfacustomerpaysmonthlyfortheServiceanddecidestocancelhis subscription, the change will become effectiveon the first dayof the subsequent calendarmonth.
Reducing distractions increases employee productivity.
The anti-spam features of Dr.Web Standard and Dr.Web Premium subscription packages offermaximallyefficientsolutionstoendtheproblemofunsolicitedmail.
Anefficienttooltoeliminateamyriadofdistractions,Dr.WebAnti-Spamhelpskeepemployeesfocusedonthecompanybottomline.
No training–unlikeanti-spamsolutionsthatrequiredailytraining,theintelligentDr.Webanti-spamstartsworkingassoonasthefirstmessagearriveswithoutanytrainingorconfiguration.
Low traffic–thestandaloneanti-spamanalyzermoduledoesnotrequireconnectiontoanexternalserveroraccesstoadatabase.
Controlled Internet surfing optimizes Internet traffic expenses.
The Office Control module available with Dr.Web Premium provides real-time blocking of accesstounwantedweb resources–onlinesales,gaming,andother sites–andmakes itpossible tocreateInternetaccesspolicies.ThishelpscompaniesoptimizetheirInternetexpenses.
OfficeControlcanalsobeusedtoblockaccesstoremovabledatastoragedevices,files,folders,ornetworkdrivesandtoprotectdatafromdeletionortheft.Takeadvantageofthisadditionalopportunitytoprotectyourbusinessdatafromremovalorunauthorizedaccess.
A stable and secure corporate production environment minimizes technical risks and reduces work time losses.
Dr.WebAnti-VirusServiceisapowerfultoolforreducingoutagescausedbymalware.
UpgradesandupdatesofthesoftwareareperformedautomaticallyandarecontrolledbytheServiceProvider;
Therearenohardwareupgradedowntimesforsmallandmediumbusinesses;
Incidences of untrained users taking inappropriate actions that result in disrupted daily businessroutinesareruledoutcompletely(theanti-virussoftwareismaintainedbytheprovider).
Administrative routines are optimized.
The daily tasks of IT personnel (e.g. analyzing corporate network security, undertaking preventivemeasures,andreboundingfromvirusattacks)areperformedbytheServiceProvider.
Usingananti-virusservicefreesadministratorsfromtime-consuminganti-virusmaintenance,givingthemmoretimetofocusonotherbusinessmatters.
Server hardware costs go down.
Serviceusers(smallandmediumbusinesseswithnomorethan200computers)donotbearanyadditionalexpensesthatmightarisefrom:
Purchasingserverhardwaretooptimizenetworkadministrationorincreasethenumberofservers;
Purchasingaseparateservertorunananti-virusserver;
PurchasingacostlylicenseforaWindowsServerOS;
Payingthesalaryofanadministratorhiredspecificallytomaintaintheservermachine.
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Dr.Web AV-Desk. Business model.
Dr.Web AV-Desk is a business-ready model that allows companies to attract new customers and increase profits. Service providers or other IT companies who want to deliver IT security services to their customers can become Service Providers. It is up to you to decide which business model best corresponds to your company’s current technical capabilities, human resources, and business potential.
Partnership Type
Dr.Web Anti-Virus Service Reseller
Dr.Web Anti-Virus Service Provider
Dr.Web AV-Desk Service Aggregator
Main Business Activity
AcompanyusestheSubscriptionControlCenterintegratedintoitswebsitetoprovideitscustomerswithsubscriptionstotheDr.Webanti-virusservice.
AcompanydeploysDr.WebAV-DeskanddeliverstheDr.WebAnti-VirusServicetoitssubscribers.
AcompanyownsserverhardwareonwhichitdeploysDr.WebAV-Desk.ThecompanycreatesaresellernetworkanddeliverstheSubscriptionControlCentertoresellersonasublicensingbasis.
Technical Support
Notechnicalsupportforsubscribersisprovided.
Technicalsupportforsubscribersisprovided.
Notechnicalsupportforsubscribersisprovided.
Technicalsupportforsubscribersisprovided.
Technicalsupportispro-videdtosubscribersandresellers.
% Royalty 30 35 40 50 50
How does it work?
Service Reseller
Service Provider
Service Aggregator
AcompanydeploysDr.WebAV-Desksoftwareonitsserveranddeliversupdatesofvirusesdatabasesandprogrammodulestoitscustomers.
+ +
Acompanymonitorsoperationoftheanti-virusnetworkovertheadministratorconsole.
+ +
AcompanyaddswebpagesdevotedtotheDr.WebAnti-VirusServicetoitswebsite.
+ +
AcompanysublicensestheSubscriptionControlCentertoServiceResellers.
+
Acompanysublicensestheadministrationweb-interfacetoServiceResellers.
+
ProvidescustomerswithaninterfaceonitswebsitethatallowsthemtosignupfortheService.
+ +
Collectsasubscriptionfeefromresellers. +
Collectsasubscriptionfeefromsubscribers. + +
Supportsitsresellers. +
Supportsitscustomers.* +\- +\-
DeliversreportsonthenumberofvalidsubscriptionstotheServiceProviderattheendofthereportingperiod.
ToitsServiceAggregator
ToDoctorWeb ToDoctorWeb**
*ViaDoctorWeb’sTechnicalSupportTracker
**Foreachpartner
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Requirements
Service Reseller Service ProviderService
Aggregator
Notechnicalsupportisprovidedtosubscribers.
Technicalsupportisprovidedtosubscribers.
Notechnicalsupportisprovidedtosubscribers.
Technicalsupportisprovidedtosubscribers.
Technicalsupportisprovidedtocustomersandresellers.
Onededicated,certifiedcustomersupportengineer
+ + +
Onededicated,certifiedresellersupportengineer
+
Onepromotionintroducedonceortwicepermonth
+ + + +
NumberofServiceResellers
30ormore(withinthefirst12monthsofpartnership)
Available options
Options Service Reseller Service ProviderService
Aggrega-tor
Notechnicalsupportisprovidedtosubscribers.
Technicalsupportisprovidedtosubscribers.
Notechnicalsupportisprovidedtosubscribers.
Technicalsupportisprovidedtosubscribers.
Technicalsupportisprovidedtocustomersandresellers.
SubscriptionControlCentercustomization
+ + + +
AccesstoDoctorWeb’sTechnicalSupportTracker
+ + +
Issuingpaymentcards + + + + +
Useofpromotionalsubscriptionpackages
+ + + +
Liabilities of the partiesAServiceconsumerusestheServiceunderaLicenseAgreement.ADoctorWebsoftwareusageagreementisconcludedbetweenaServiceconsumerandDoctorWeb,Ltd.,theDr.Websoftwaredeveloperandexclusiverightsholderwithregardstothesoftware.TheLicenseAgreementisalegaldocumentthatsetsforththerightsandliabilitiesoftheRightsHolderandthoseoftheSubscriber.
A Service Provider is NOT a party of the License Agreement and, therefore, is not bound by provisions stipulated in the Agreement.
UndertermsoftheLicenseAgreementtheRightsHoldergrantsaServiceconsumeranon-exclusiveandnon-transferablerighttouseDr.WebsoftwareaccordingtoconditionsstipulatedintheLicenseAgreement.
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ThetermoftheLicenseAgreementstartsassoonastheServiceconsumeractivateshissubscription.By activating his subscription, a Service consumer signals his agreement with the terms andconditionsoutlinedintheLicenseAgreement.
Liabilities of the Service supplier – Doctor WebDoctor Web, the Service supplier, shall:
• ReleaseupdatesofvirusdatabasesandprogrammodulesoftheDr.Websoftware;• EnsureuninterruptibleaccesstoDr.Webupdatingservers.DoctorWebisnotandshallnot
beheldresponsibleforviralincidentsinaprovider’snetworkthatareduetothedisablingofautomaticupdating;
• CorrecterrorsfoundintheoperationofDr.WebAV-DeskwithinatimeframedeterminedbyDoctorWeb’sdevelopmentdepartment;
• SupplyaproviderwithallnecessaryinformationonDr.WebAV-Deskanditscomponents;• AdviseaproviderontheinstallationandmaintenanceofDr.Webanti-virusagentsunder
standardconfigurationsforpopularoperatingsystemsande-mailsoftware;• Blockavalidactivationfileifithasbeenfoundtobeaccessibletothepublic,orstoredor
usedillegallybyathirdparty.
Liabilities of a Dr.Web Service ProviderA Service Provider shall:
• Providesubscriberswithanopportunitytosubscribetothreebasicsubscriptionpackages;• Notdisclosetothirdpartiestradesecretsandtermsofthecontractandinformationrelated
tothefunctionalityoftheInternetservice;• Notify Doctor Web about bugs and flaws found in the operation of Dr.Web AV-Desk
softwareoraboutanyconflictswiththird-partysoftwareproducts.Such information isconsideredconfidential;
• NotifytheDoctorWebvirusmonitoringserviceofanynewvirusesdetectedintheProvider’snetworksoronusermachinesthatwerenotdetectedbyDr.WebAnti-Virus;
• ConfigureautomaticvirusdatabaseupdatingonaDr.WebAV-Deskserver.Updatingshallnotbeconfiguredusingacustomschedule,unlesstheschedulehasbeenagreeduponwithDoctorWebandisstrictlyadheredto;
• Ensureinstantdeliveryofvirusdatabaseupdatestoallprotectedsubscriberworkstations;• Provideaccessforthecollectionofstatisticaldata;• Supportsubscribersonquestionsrelatedtosoftwareoperationorredirectsuchquestions
toDoctorWeb’sTechnicalSupportService.
Liabilities of a Dr.Web Service consumer Upon activation of the Dr.Web Anti-Virus Service, a subscriber has the right to do the following:
• IncompliancewiththeEnd-UserLicenseAgreement,install,copy,andlaunchtheDr.Websoftwaresimultaneouslyonthenumberofcomputersandduringtheperioddefinedbyhissubscription;
• Receive and install updates of the virus database and software modules, at no extracharge,astheyarereleasedduringtheperiodoftheLicenseAgreement;
• GetfreetechnicalsupportduringtheperiodoftheLicenseAgreement;• Install the program on another computer if replacing an old one (note: the program
shouldfirstbeuninstalledfromtheoldcomputer);• Reinstalltheprogramonacomputer(e.g.incaseofasystemfailure);• RestorealinktotheDr.Webinstallerincaseithasbeenlost.
A Service consumer is not allowed to:
• DistributetheSoftware,thatis,toprovidedirectorindirectaccesstotheSoftware(oritscomponents); reproduce inanyformorbyanymeans, includingnetworkingor other
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means,aswellasbysale, lease,or loanincludingimportforanyofthesepurposes,orwhenprovidinganykindofserviceunderanagreementwiththirdpartiesinvolvingdirectorindirectuseoftheSoftware;
• Handoverexecutablefiles(i.e.activationfiles)toathird-party,orplacethemonmediathatcanbeaccessedbyathird-party,ormakethefilesavailableontheInternetoronanyothersharedresource;
• Disassemble,decompile(converttoanobjectcodeorsourcecode)theDr.Websoftware,itsdatabase,andothercomponents.
License Certificate
AlicensecertificateconfirmsthattheServicesoftwarehasbeenacquiredandisbeingusedlegally.ItcanbegeneratedbyasubscriberintheSubscriptionControlCenter.
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Dr.Web Anti-virus Service
Target group: Privateindividualsandcompaniesofanysize(actualorprospectivecustomersofITserviceproviders).
Service basics: WiththeService,asubscriberreceivesatime-restrictedlicensethatallowshim,inexchangeforasubscriptionfee,tousetheprotectivefeaturesofDr.WebsoftwaretoprotecthisPCs.
Subscription period: Aminimumofonemonthwithnomaximumlimit.
Subscription fee includes:
RighttousetheDr.WebsoftwareforWindows
Dr.Webvirusdatabaseupdating
Dr.Websoftwaremoduleupdating
Technicalsupport
Dr.Web Subscription Packages
TheService isdelivered tocustomersasDr.Websubscriptionpackages.Theirmainpurpose is toprovidesubscriptionpackagesforallsegmentsofthetargetgroupsothatprovidersdeliveringtheServicebenefitfromincreasedprofits.
Therearetwotypesofsubscriptionpackages:basicandpromotional.
Basic Subscription Packages for Home Three basic subscription packages have been created, based on the latest trends in the anti-virusmarket. They allow subscribers to choose affordable subscription packages that match their anti-virussecurityrequirements.Serviceproviderscanalsousebasicsubscriptionpackagestoattractnewsubscribers,forexample,byofferingthemostexpensivesubscriptionpackage,Dr.WebPremium,forfreetogetherwithunlimitedInternetaccess.
Comparative Table of Dr.Web Subscription Packages
Dr.Web Classic
Dr.Web Standard
Dr.Web Premium
Fee(excl.taxes) 1,3EURO 1,5EURO 1,65EURO
SupportedOS 95OSR2/98/Me/NT4.0/2000/XP/2003/Vista
2000(SP4)/XP/Vista
Freetrialperiodofuptotwomonths
Service parameters
Automaticrenewal
Freedowngrade Toanylessexpensivesubscriptionpackage
Suspensionofsubscription(1,2or3month)
Updatingofvirusdatabases
UpdatingofcomponentsofDr.Websoftware
Technicalsupport
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Protection components
Dr.Web Classic
Dr.Web Standard
Dr.Web Premium
Anti-virus
Anti-rootkit
Anti-spy
Anti-spam
HTTPmonitor
Parentalcontrol
Basic Subscription Packages for Business
Unlike packages for home users, all service packages for businesses provide protection for bothworkstationsandfileservers.
Dr.Web Classic Dr.Web Standard Dr.Web Premium
Protection of workstations
SupportedversionsofWindows 7/Vista/XP/2000/NT4.0/ME/98/957/Vista/XP/2000
(SP4)
Anti-virus
Anti-rootkit
Anti-spy
Anti-spam
HTTPmonitor
Parentalcontrol
Protection of file servers
SupportedversionsofWindows NT/2000/Server2003/2008
Anti-virus
Anti-spy
Anti-rootkit
Basic technical support
Updatingofvirusdatabases
UpdatingofDr.Websoftwaremodules
Numberofsupportrequests Unlimited
Other services
Freedowngrade Toanylessexpensivepackage
Suspensionofsubscription(for1,2,or3months)
Freetrialperiodofupto30days
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Promotional Subscription Packages
TheinfinitevarietyofsubscriptionpackagesthatcanbecreatedbytheprovidermakeDr.WebAV-Desktrulyunique.
How can a provider shift subscriber preferences towards more expensive packages?
Dr.WebAV-Deskoffersasolution:promotional subscription packages readily available in the Subscription Control Center.
Promotionalpackagesareintroducedforbriefperiodstoattracttheinterestofpotentialsubscribers.
Promotionalsubscriptionpackagesallowproviderstoaccomplishthefollowing:
• Attractnewsubscribers;
• Encouragesubscriberstochoosemoreexpensivesubscriptionpackage;
• Drivesubscriberstowardsselectinglongersubscriptionperiods;
• Remindsubscribersthatthecompanyisconcernedwiththeirsecurity.
TheAgreementconcludedwithaServiceProvideroutlinestermsfortheprovisionofpromotionalsubscriptionpackages(bothhardcodedandoptional),howoftentheyaretobe introduced,andhowcustomersaretobechargedforsuchpackages.
Hardcoded Dr.Web Anti-Virus Service Packages
To activate a promotional subscription package, set the offer start and end dates and activatethepackage inthecontrolpanelof theSubscriptionControlCenter. InformationaboutanactivepromotionalsubscriptionpackageisdisplayedintheSubscriptionPackagestab.
See http://secure.av-desk.com/marketing/actions/ for the marketing tools that will help you advertise promotional subscription packages and for a tentative media plan to introduce such packages.
Subscription Package
Target Group Promotional Terms Subscrip-tion Period
Recommend-ed Frequency
1 Dr.Web Non-Standard
Homeandbusinessusers
Duringthepromotionalperiod,Dr.WebStandardisofferedtocustomersatthepriceofDr.WebClassic.Ifthecustomerhasactivatedtheautomaticrenewalservice,hewillbeswitchedtoDr.WebStandardattheregularfeeautomaticallyoncethepromotionalperiodends.
3months Onceperquarterfor1-2weeks
2 Dr.Web Celebration
Homeandbusinessusers
Duringthepromotionalperiod,Dr.WebPremiumisofferedtocustomersatthepriceofDr.WebClassic.Ifthecustomerhasactivatedtheautomaticrenewalservice,hewillbeswitchedtoDr.WebPremiumattheregularfeeautomaticallyoncethepromotionalperiodends.
2months Onceperquarterfor1-2weeks
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3 Dr.Web Surprise
Homeandbusinessusers
Duringthepromotionalperiod,Dr.WebStandardisofferedtocustomersata30%discount.Ifthecustomerhasactivatedtheautomaticrenewalservice,hewillbeswitchedtoDr.WebStandardattheregularfeeautomaticallyoncethepromotionalperiodends.
3months Duringthesummerandotherslowperiods.Onceperquarterfor1-2weeks.
4 Dr.Web Bull’s Eye
Homeandbusinessusers
Duringthepromotionalperiod,Dr.WebPremiumisofferedtocustomersata10%discount.Ifthecustomerhasactivatedtheautomaticrenewalservice,hewillbeswitchedtoDr.WebPremiumattheregularfeeautomaticallyoncethepromotionalperiodends.
3months Onceperquarterfor1-2weeks.
5 Dr.Web Safe Quarter
Homeandbusinessusers
Duringthepromotionalperiod,customerscansignupforDr.WebPremiumforthreemonthsandgetoneofthosemonthsfreeofcharge(i.e.thesubscriberpaysfortwomonths).Ifthecustomerhasactivatedtheautomaticrenewalservice,hewillbeswitchedtoDr.WebPremiumattheregularfeeautomaticallyoncethepromotionalperiodends.
3months Duringthesummerandotherslowperiods.Onceperquarterfor1-2weeks.
6 Dr.Web Duo Homeusers Duringthepromotionalperiod,Dr.WebPremiumisofferedtocustomersata25%discountfortwocomputers.Ifthecustomerhasactivatedtheautomaticrenewalservice,hewillbeswitchedtoDr.WebPremiumataregularfeeautomaticallyoncethepromotionalperiodends.
2months Valentine’sDayfor1-2weeks.
7 Dr.Web Team
Homeusers Duringthepromotionalperiod,Dr.WebPremiumisavailableforthreecomputersfortwomonths,withcustomerspayingforonlytwomachines.Ifthecustomerhasactivatedtheautomaticrenewalservice,hewillbeswitchedtoDr.WebPremiumattheregularfeeautomaticallyoncethepromotionalperiodends.
3months Onceperquarterfor1-2weeks.
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8 Dr.Web Anniversary
Homeandbusinessusers
Duringthepromotionalperiod,Dr.WebPremiumisofferedtocustomersforthreemonthsata50%discount.Ifthecustomerhasactivatedtheautomaticrenewalservice,hewillbeswitchedtoDr.WebPremiumattheregularfeeautomaticallyoncethepromotionalperiodends.
3months Thetendaysleadinguptotheprovider'sanniversary.
9 Christmas Homeandbusinessusers
Duringthepromotionalperiod,Dr.WebPremiumisavailableforonecomputerforsixmonthsatRUR60/month,withcustomerspayingforonlytwomachines.Ifthecustomerhasactivatedtheautomaticrenewalservice,hewillbeswitchedtoDr.WebPremiumattheregularfeeautomaticallyoncethepromotionalperiodends.
6months December15-January10
Promotional subscription period’s start and end • All special offers cease to apply when a subscriber switches to a different package,
including a different promotional package. If the Service Provider collects the feeonamonthlybasis, it isdebitedfromasubscriber’saccount inadvancefor theentiresubscriptionperiod.Ifthecustomerchangeshissubscriptionpackage,thepackagewillbechangedonlyonthefirstdayofthesubsequentcalendarmonth.Arefundfortheremainingsubscriptionperiodofthepreviouspackageisnotprovided.
• IftheServiceProvidercollectsthefeeonadailybasis,customersarechangedforonly24hoursupfront.Ifacustomerchangeshissubscriptionpackage,thechangewilltakeeffectimmediately.
Optional promotional subscription packagesAprovidercancreateoptionalpromotionalpackages,buttheintroductionofsuchpackagesmustbeagreeduponwithDoctorWeb.Inaddition,thenamesofsuchpackagesmustinclude“Dr.Web”.
Price formation
Doctor Web recommends fees to providers. Adhering to these recommendations helps avoidunnecessarypricecompetitionandencouragesproviderstoacquiremorecustomersbyimprovingthequalityoftheirservices.
Basic prices
BasicpricesapplytoServicesubscriptionpackages.
Dr.Web Classic
Dr.Web Standard
Dr.Web Premium
Dr.Web Premium
Server
Home 1,3 1,5 1,65 10
Business 1,3 1,5 1,65 -
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Discounts Discounts are based on the quantity of subscriptions in use simultaneously.
Suchdiscountsareonlyavailabletobusinesses,andtheirtotaldependsonthenumberofsubscriptionsinusesimultaneously.Discountsrangefrom10%-40%,dependingonthesubscriptionperiod.
Number of PCs Discount
1-25 Basicfee
26-50 10
51-100 20
101-200 25
201-300 30
301-400 35
401-500 40
Discounts for continuous use of the Service (loyalty program)
Discounts specified in the table below are applied automatically to all business subscriptions. ToreceivealoyaltydiscountacustomermustusetheServiceforone,three,orfiveyearscontinuouslywithouteverterminatingorsuspendinghissubscriptionorchangingproviders.Ifthecontinuity-of-serviceusagerequirementsarenotmet,theloyaltyperiodresetstozero.Likewise,ifacustomerre-subscribes,theperiodalsobeginsanew.Therefore,discountsforloyaltyencouragecustomerstostaywiththeirinitialProvider.
№ Basis for discount % Discount Discounts are added
up Effective from Effective till
1 Oneyearofcontinuoususe
5 Yes
Fromthe366thdayofuse
RemainsineffectthroughtheentiresubsequentsubscriptionperiodtillthecustomermeetstherequirementsforDiscountNo.2.
2 Threeyearsofcontinuoususe
10 Yes
Fromthe1,095thdayofuse
RemainsineffectthroughtheentiresubsequentsubscriptionperiodtillthecustomermeetstherequirementsforDiscountNo.3.
3 Fiveyearsofcontinuoususe
15 Yes
Fromthe1,825thdayofuse
Remainsineffectthroughtheentiresubsequentperiodofuse,withnolimitonitsduration.
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Subscription Control Center
The distinctive feature of the Dr.Web Anti-Virus Service is its easy activation, suspension, and termination. Subscribers can carry out all of these actions in the Subscription Control Center.
TheSubscriptionControlCenterisacomponentofDr.WebAV-Desk.Itisimplementedasasoftwaremoduledeployedonaprovider’sservereveniftheServiceisdeliveredfreeofcharge.
A Service Provider specifies a URL for accessing the Subscription Control Center on the Dr.WebAV-DeskServer.TheSubscriptionControlCenter itemappears inthemenuoftheclientDr.Websoftwareafterithasbeeninstalledinthesystem.Clickingontheitemdirectsasubscribertoawebpagedisplayingagentinformationandstatistics.
Key Features of the Subscription Control Center
Customer side Administrator side
Userprofile Subscriptionpage Subscriptionmanagement ServiceSoftwaresystemoperatingstatistics:
1)overallservicesoftwareusagestatistics2)statisticalinformationforaparticularsubscriptio
Subscriberactionslog Transactionslog E-mailnotifications Subscriptionpackageinformation Promopackagenotifications Discountnotice(forbusinesses) Installationhow-tos FreeDr.Webservices DoctorWebvirusnews
Useraccountsmanagement Groupmanagement Discountcreation PersonalAreasettings Changingparametersofbasicsubscription
packages Activatingbuilt-inpromotionalsubscription
packagesandcreatingnewpromooffers Co-branding(abilitytoaddaprovider’scontact
informationandlogo) Externalinterfacesforinteractionwithabilling
systemorthird-partysoftware Built-inbillingsystem Compatibilitywithexternalbillingsystems Subscriberstatistics Generatingpaymentcards Subscriptionmoduleupdating Moduleoperationlog
Subscription Control Center co-brandingCo-branding is available for the Subscription Control Center, i.e. the provider’s support servicecontactinformationandlogocanbeplacedintheControlCenter.
Theprovider’sinformationcanalsobeplacedoninvoicesissuedtobusinesscustomers.
Billing and Fee Collection A billing system is integrated into the core of the Subscription Control Center and includes twosubsystems:
1. Thesubsystemthatinteractswiththeprovider’sexternalbillingsystemviaaspecialprotocol.
2. TheinternalbillingsubsystemdevelopedbyDoctorWebandintegratedintotheSubscriptionControlCenter;thissubsystemallowsproviderstodelivertheServicetocustomerseveniftheydonothaveabillingsystemoftheirown.
WheninstallingtheSubscriptionControlCenter,aprovidercanchoosewhichsubsystemitwantstouseandchangeitspreferenceslaterintheCenter’scontrolpanel.
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The billing system supports two types of charging:
1. Monthlycharging
2. Dailycharging
Means of payment
Thebuilt-inbillingsystemprovidescustomerswiththefollowingpaymentoptions:
• Banktransfer
• PayingviaSberbank
• Prepaymentcards
• Electronicmoney
IntheSubscriptionControlCenter,acustomergeneratesaninvoiceinordertopayfortheService.HecanalsoobtainahardcopyfromtheServiceProvider. Ifafee isnotpaid,thesubscriptionissuspendedautomatically.
Prepayment cards IntheSubscriptionControlCenter,Providerscangenerateanynumberofcardactivationcodesandplacetheirlogosoncardmodelsofvariousvalues(3,5,10and25EURO).Theresultingfileisreadyforprinting.
CardscanbemadeavailableasvirtualcardsontheProvider’swebsite(note:abalancerefillpagetemplateisincluded),viapaymentterminals,orthroughthewebsitesofthosewhoparticipateintheProvider’saffiliateprograms.
Service Management
Accessing Subscription Control CenterIftheServiceisprovidedtoabusinesscustomer,accesstotheSubscriptionControlCenterisgrantedtoseveralemployeeswithinthesubscribingcompanywhohavebeenselectedbythestaffmemberauthorizedtomakesuchdecisions.
IftheServiceisprovidedtoahomecustomer,accesstotheSubscriptionControlCenterisgrantedtoeachcustomer.
Access to the subscription module must be restricted, i.e. it can be made accessible only in thesubscriber’sPersonalArea.
Customer Access to the Trial Version of the Service SoftwareIntroducingatrialperiodwhencustomerscantrytheServicesoftwarefreeofchargeisessentialin developing a positive attitude towards the Service among subscribers. A Service Provider forbusinessescangivecustomersaccesstothefullyfunctionaltrialversionoftheServicesoftwareinthe“Try”sectionofitswebsite(note:atemplateisincluded).AServiceProviderforhomeuserscanmakethetrialversionoftheServicesoftwareaccessibletoitssubscribersintheirPersonalArea.
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AnagreementconcludedwithaServiceProvidercontainsaclausestipulatingthatatrialperiodisrequired.ProvidersarenotchargedfordeliveringtheServicetoacustomerduringatrialperiod.
A trial period (see the “Trial Period” field) can be enabled in the Subscription Control Center’sadministrationpanel.BothhomeandbusinesscustomerscanbeallowedtotrytheServicefreeofcharge.IftheServiceisprovidedtohomeusersonly,aprovidercan1)introduceanddelivertheServicewithoutafreetrialperiod,and2)letuserstrytheanti-virussoftwareforupto30days.IftheServiceisprovidedtobusinesscustomers,afreetrialperiodofupto30daysisrequired.
Subscribing Asubscribersignsup for theService in theSubscriptionControlCenteronhisProvider’s server.Hecansetsubscriptionparametersasheseesfit,renew,suspend,orterminatehissubscription.Subscriptions can be from 1-36 months in duration. With the automatic renewal feature, asubscription period can be prolonged indefinitely unless the customer chooses to terminate it. TheDr.WebAnti-VirusServicegivesacustomeravirtuallyendlessanti-viruslicenseonaninstallmentplan.
Subscribing for the ServiceTosubscribetotheService,acustomermustdothefollowing:
1. SignupfortheServiceintheSubscriptionControlCenter.
2. Usethedownloadlinkreceivedfromtheprovidertodownloadtheinstaller.
3. LaunchtheinstallerandinstalltheDr.Websoftware.
4. Rebootthesystemandwaitwhiletheanti-virusconnectstotheanti-virusserveroftheServiceProvider.Thecustomerisnowanofficialsubscriber.
Subscription Renewal TheautomaticrenewalserviceisactivatedbyasubscriberintheSubscriptionControlCenterduringthesubscribingprocedureorlaterinthe“Administration”tab.IftheServiceisactive,asubscriptionisrenewedautomaticallyunlessitissuspendedorterminated.
Changing Subscription PackagesAsubscribercanupgradeanddowngradehissubscriptionpackageduringhissubscriptionperiod.
1.Ifasubscriberisupgrading,hewillneedanewservicesubscription.
If the subscriber upgrades, the change will take effect as follows:
• IfthesubscriberpaysfortheServiceonadailybasis,thechangewillbecomeeffectiveonthesamedayhechangeshispackage.
• IfthesubscriberpaysfortheServiceonamonthlybasis,thechangewillbecomeeffectiveonthefirstdayofthesubsequentcalendarmonth.
Upgrade Procedure Example AcustomersignedupforDr.WebStandardonMarch5.TheuserupgradedtoDr.WebPremiumonMarch25.
• Ifdailychargingisineffect,asofMarch25thecustomerisnolongerchargedforDr.WebStandardbutpaysforDr.WebPremium.
• IfthecustomerpaysfortheServiceonamonthlybasis,hewillbechargedforDr.WebPremiumasofApril1.
2. Downgrading
Downgradesarefree.
If the subscriber downgrades, the change will take effect as follows:
• IfthecustomerpaysfortheServiceonadailybasis,thechangewillbecomeeffectiveonthesamedayhechangeshispackage.
• IfthecustomerpaysfortheServiceonamonthlybasis,thechangewillbecomeeffectiveonthefirstdayofthesubsequentcalendarmonth.
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Downgrade Procedure Example
AusersignedupforDr.WebStandardonMarch5.OnMarch25hechosetodowngradetoDr.WebClassic.
• Ifdailychargingisineffect,asofMarch25thecustomerisnolongerchargedforDr.WebStandardbutpaysforDr.WebClassic.
• Ifmonthlychargingisineffect,thecustomerusesDr.WebStandardtillApril1.FromApril1heischargedforDr.WebClassic.
Suspending a Subscription
AsubscribercansuspendhissubscriptionintheSubscriptionControlCenteronhisProvider’sserver.Iftheautomaticrenewalservicehadbeenactivatedearlier,itsoperationisalsosuspended.
How Suspensions Become Effective
• IfthecustomerpaysfortheServiceonadailybasis,thechangewillbecomeeffectiveonthesamedayhesuspendshissubscription.
• IfthecustomerpaysfortheServiceonamonthlybasis,thechangewillbecomeeffectiveonthefirstdayofthesubsequentcalendarmonth.
Resuming Subscription
• Thesubscriptioncanberesumedwithinone,two,orthreecalendarmonthsfollowingthesuspensiondate.Iftheautomaticrenewalservicehadbeenactivatedearlier,itwillbecomeoperationalagain.
While the subscription is suspended, its status in the Subscription Control Center is displayed as“Suspendedtill[DATE]”.TheDr.WebServicesoftwareisnotremovedfromthesubscriber’scomputerbutbecomesnon-operationaloncethesystemisrebooted.Theuserisperiodicallysentreminderstoresumehissubscription.
Automatic RenewalAsubscriptionisresumediftheautomaticrenewalservicewasactivewhenitwassuspended.Thesubscriptionisresumedunderthetermsthatwereineffectbeforethesuspension.
Subscription TerminationAsubscribercanterminatehissubscriptionintheSubscriptionControlCenteratanytime.However,thefollowingshouldbetakenintoconsideration:
• Ifdailychargingisineffect,thesubscriptionwillbeterminatedimmediately.
• IfthecustomerpaysfortheServiceonamonthlybasis,thesubscriptionwillremainactivetilltheendofthecurrentcalendarmonth.Moneypaidinadvancebythesubscriberisnotrefunded.
Oncethesubscriptionisterminated,theDr.Websoftwareonthesubscriber’scomputerbecomesnon-operationalafterthesystemisrestarted.TheinstallerdownloadlinkintheSubscriptionControlCenter will become hidden; however, all the information needed to generate another installerremainsstoredon theserver indefinitely. Ifacustomersubscribesagain, thedownload linkwillbecomeavailable.
Resuming a Subscription after Termination Onceasubscriberselects“Activate”,hissubscriptionresumesasifitwasanewsubscription,andthedownloadlinkisdisplayedagain.Theautomaticmonthlyrenewalserviceisalsoenabledifithadbeenactivebeforethesubscriptionwasterminated.
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Support
Subscriber Technical SupportAsubscribercansubmitsupportrequestsviatheServicesoftwareinterface.Select“Support”inthecontextmenuoftheDr.WebAnti-Virus.
Thesubscriberwillbedirectedtothe“Support”sectionoftheDoctorWebwebsitewherehewillbeabletoaskforsupportandgetareply.
Ifnecessary,asubscribercangenerateanti-virusreportseasily,withasingleclickofthemouse,andsubmitthemforanalysis.
SupportrequestsarestoredandprocessedinDoctorWeb’sTechnicalSupportTracker.
If specified inanagreement,aServiceProvidercanbegrantedaccess to theTracker toprovidesupportforitscustomers.EachsupportrequesthasauniqueIDtoensurethattheProvideraccessingthetrackercanonlyseetherequestssubmittedbyitscustomers.Iftheprovider’sengineersareunabletosolvetheproblem,therequestisforwardedtoDoctorWeb’ssupportengineers.Areplyisforwardedbacktothecustomer.
In order to get access to the Technical Support Tracker, the Provider must meet the followingrequirements:
Requirements Dr.Web Anti-Virus Service
Reseller
Dr.Web Anti-Virus Service
Provider
Dr.Web AV-Desk Service Aggregator
Onein-housecertifiedDr.WebAV-Deskadministrator
+ +
Onein-houseengineercertifiedforanti-virusandanti-spamprotectionbasedonDr.WebforWindows
+ + +
CompletionoftheDoctorWebTechnicalSupportTrackertrainingcourse
+ + +
Marketing support
Marketing materials
AllofthetextandgraphicmaterialsnecessarytopromotetheServicecanbefoundinthefollowingrestrictedsectionoftheDoctorWebwebsite:http://secure.av-desk.com/marketing.
Section Page How to use Where/When to use
For marketing specialists
Dr.WebAnti-VirusServicedescription
Forthemainpromotionaldocument
Inconfidentialdocuments
“Servicepromotionalmaterials”presentation
Fortipsonusingpromotionalmaterials
Whenpreparingpromotionalevents
AdraftmediaplanAsthebasisfortheProvider’sServicepromotionmediaplan
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Dr.Web Anti-Virus section
Serviceforbusiness
ForHTMLpagesusedtocreatetheDr.WebAnti-VirussectionofaProvider’swebsite
Inthe“Dr.WebAnti-Virus”subsectionofthe“Services”section.
Recommendedwebaddressforthesubsection:
http://provider_domain_name.com/drweb/
Serviceforhome
Promotional subscription packages
Hardcodedpromotionalsubscriptionpackages
Formaterialsusedtomarketpromotionalsubscriptionpackages(boththosebuiltintotheSubscriptionControlCenterandthosecreatedbytheprovider):
• webpagesprovidinginformationaboutpromopackages
• promopackagenewstexts
• promopackagebanners
• Promopackageimages
Inthe“Dr.WebAnti-Virus”subsectionofthe“Service”sectionontheProvider’swebsite
Optionalpromotionalsubscriptionpackages
Promo-packageintroduction-media-plantemplate
Creatingpromotionalsubscriptionpackageshowto.
For helpdesks and call centers Servicefactsheet
Forhelpansweringsubscribers’questions
Ininternaldocumentsforsupportengineertrainingpurposes
Scriptfornetworkengineers
Inthe“Support”section
Benefitsforhomeusers
Benefitsforbusinesses
Softwareinstallationmanual
Dr.WebAnti-VirusServiceuserguide
Newsaboutthelaunchoftrials
ForServicesubscribers
Texts AnewsmessageannouncingServicetrialsforhomeusers
FornewstemplatesInmailingstoprospectivesubscribers
Amessagecontainingtheinstallerdownloadlink
FormessagetemplatesInmailingstoServicesubscribers
LicenseagreementTextofDr.Weblicenseagreement
Inthe“Service”section
Inthe“Support”section
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Banners
Nameplates
Toinformusersaboutthefreetrialperiodtoattractasmanytrialparticipantsaspossible
Onallpagesofthewebsiteduringtrials
Bannersthatread“Needananti-virus?SignupwithyourServiceProvider!”
ToattractattentionofcustomerstothenewService
OnallpagesofthewebsiteforthedurationtheServiceisdeliveredtocustomers
BannersrelatedtoDr.WebCureIt!
ToadvertisethefreeutilityDr.WebCureIt!onaProvider'ssiteinordertodevelopapositiveattitudetowardtheDr.WebbrandamongsubscribersthatwilllaythegroundworkforthepositivereceptionoftheService.
OntheSitemainpage
Inthe“Support”section
AdvertisementplacedonthereversesideofaServicebill
InaServicebill
Informers and web forms
Newsinformer VirusnewsInthe“News”section
Inthe“Support”section
IntheSitemainpage
Virusinformer Topviruseschart
OnlinescannerFormforsubmittingsuspiciousfilesforscanning
Dr.WebAV-Deskscrollingtext
ForshowingpotentialcustomershowmanypeoplehavealreadysubscribedtotheService
Inthe“Service”section
IntheSitemainpage
Prepayment cards Cardmodelsandusagetips
Toreceivesubscriptionfeewithprepaymentcards
Inthe“Refillbalance”page
Billboard advertising Advertisementtobedisplayedonbillboards
ToattracttheattentionofpotentialsubscriberstotheService
InBillboards
Reviews ReviewsdescribinguseoftheSaaSmodelfordeliveryofanti-virussoftware
ToattractinterestintheService
Inthe“Information”section
Free giftsOrderformandillustrations
Awiderangeoffreegiftstobeusedasprizesinpromotionalcontestsamongcustomers.
Tobegiventocustomers
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P.O.S. materials Poster
ToattracttheattentionofpotentialsubscriberstotheService
Inpoint-of-salematerials
InenclosuressentwithServicebills
Sticker
Banner
Flyer
Businesscard
Providing Service Information for Customers on the Provider’s Web Site DoctorWebspecialistscanauditaServiceProvider’swebsitetodetermineoptimallocationsfortheplacementofinformationabouttheServiceduringitsdeployment.
Information channel Available materials
Mainpage Banner/button/menuitemthatwoulddirectausertothe“Dr.WebAnti-VirusService”section(required)http://secure.av-desk.com/marketing/banners/
Useofmaterialslistedbelowisoptional:
Dr.WebCureIt!banner(homeserviceonly)http://secure.av-desk.com/marketing/banners/
Dr.Webonlinescannerformhttp://secure.av-desk.com/marketing/graphics/
Dr.Webvirusinformerhttp://secure.av-desk.com/marketing/graphics/
Dr.Webvirusnewsinformerhttp://secure.av-desk.com/marketing/graphics/
Sitemapwiththeadditionofa“Dr.WebAnti-VirusService”section.
Recommendedaddress:http://provider_domain_name.com/drweb/
“Dr.WebAnti-VirusService”section*
Sectionpage:http://secure.av-desk.com/marketing/template_service/
“News”section(“Events”,“Press-releases”)
Servicetrialperiodnews
ApressreleaseissuedjointlybyDoctorWebandaServiceProvidertoannouncethecommerciallaunchofServicedelivery
Reviewsdevotedtothenewmodelofdeliveringananti-virusasaservicehttp://secure.av-desk.com/marketing/articles/
VirusnewsandreviewsfromDoctorWebhttp://secure.av-desk.com/marketing/graphics/
Prices(Pricelist)withtheadditionofasubscriptionfee
“Support”sectionofofaServiceProvider’swebsite
ServiceFAQs:http://secure.av-desk.com/marketing/template_service/
LinktoapressreleaseabouttheService
Sitesearch.Searchforthe“Service”pagebasedonkeywords:anti-virus,virus,viruses,cure,emergencyaid,Dr.Web,DoctorWeb,Service,services.
Advertisingsignatureinnewsmailingsande-mailssentbyemployees
Example:http://secure.av-desk.com/marketing/text/
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Newe-mailregistrationpage(ifaServiceProvidercommunicateswithsubscribersviae-mail)
Asignatureaddedtoe-mailmessages
AbannerdirectingsubscriberstotheDr.Webanti-virus“Service”section
Asignatureexample:http://secure.av-desk.com/marketing/text/
PersonalAreaofasubscriber AbannerdirectingsubscriberstotheSubscriptionControlCenter
Dr.WebAnti-virusServicetopicontheforum
“Providingcounterarguments”document:http://secure.av-desk.com/marketing/support/
*Requirements for Presenting the Service via Web Sites
It isvery importantthataServiceProviderpresents informationregardingtheDr.WebAnti-VirusService properly. To simplify this task, Doctor Web provides HTML pages that already containinformationabouttheService.
1. Inthe“Service”sectionofyourwebsite,createa“Dr.WebAnti-Virus”subsection.Ifthereisno“Service”section,createaseparatesitesectioncalled“Dr.WebAnti-VirusService”.Recommendedaddress:http://provider_domain_name.com/drweb.
2. AddwebpagesprovidedbyDoctorWebtothe“Dr.WebAnti-Virus”subsection(thesecanbe obtained at http://secure.av-desk.com/marketing/template_service/). The contentprovidedinthissubsectionisobtainedfromtheDoctorWebsiteinUTF-8usinganexport-informer.DoctorWebwillensurethatthisinformationiscontinuouslyupdated(exceptforthepages,“Promotions”and“Refillyourbalance”).
3. Simply link every subscription page with the “Sign Up for Dr.Web Anti-Virus Service”button. The link should direct a user to the Subscription Control Center located on theProvider’sserver.
Recommended subsection map
Service for home
Menu Item Title Link
Service /drweb/
Servicemanagement /drweb/subscribe/
Subscriptionpackages /drweb/tariffs/
Comparesubscriptionpackages /drweb/compare_tariffs/
Specialoffer** /drweb/action/
Refillbalance* drweb/prepay/
WhyDr.Web? /drweb/drweb_benefits/
Installation /drweb/install/
Technicalsupport /drweb/techsupport/
Frequentlyaskedquestions /drweb/top_questions/
FreeDr.Webservices /drweb/free_drweb/
*Pageisrequiredonlyiftheproviderissuesprepaymentcards.
**Pageisnecessaryonlywhileapromotionalofferisineffect.
Service for business
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Menu Item Title Link
Service /drweb/
Advantages /drweb/service_benefits/
Servicemanagement /drweb/subscribe/
Subscriptionpackages /drweb/tariffs/
Subscribe /drweb/try/
Refillbalance* drweb/prepay/
Frequentlyaskedquestions /drweb/top_questions/
*Pageisrequiredonlyiftheproviderissuesprepaymentcards.
**Pageisnecessaryonlywhileapromotionalofferisineffect.
Service Information for Customers on External Media
Information channel Provided materials
Servicebills Advertisementtobeplacedonbills
Aseparateitemontheserviceslistfortheanti-virusservice(ifoptedforbythecustomer)
Serviceadvertisingflyersenclosedwithbills/flyersdistributedbyServiceengineersworkingatcustomerlocations
Serviceinformationflyer
Prepaymentcards ModelsofcardsareintegratedintothecontrolpaneloftheSubscriptionControlCenter(onlyavailabletoprovidersdeliveringtheServicesoftwareofVersion5.0orlaterwheretheSubscriptioncontrolCenterisavailable).
Advertisinge-mailcontaininginformationabouttheService
Adrafte-mail
Advertisingsignatureinnewse-mails Signaturetemplate
P.O.S. FlyercontaininginformationabouttheService
Advertisingcards
Wall/door/glasssticker
Poster
Widerangeoffreegiftsforpromotionalevents
Banners
Magazineadvertisements Anti-Virus-as-a-Serviceadvertisementtemplate
Billboards Models
Information Support for Service ProvidersDoctorWebprovidesServiceProviderswithinformationsupportduringDr.WebAV-Desktestingandcommercialoperation.
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Information Location
JointpressreleaseuponsuccessfuldeploymentofDr.WebAV-Desk
1. Mainpagehttp://www.drweb.com
2. IntheDr.WebAV-Desk“News”sectionofwww.drweb.comathttp://news.drweb.com/list/?c=7
3. www.av-desk.comandinthe“News”sectionathttp://ru.av-desk.com/project/news
4. Inthenewssectionof“TheWeb!”projectathttp://www.drweb.com/saas/news/
Mailingthejointpressreleasedevotedtothedeployment
1. MassmediaregisteredintheDoctorWebdatabase
2. SubscriberstonewsmailingfromDoctorWeb.ThenewsissentasanHTMLdocument.Suche-mailscanalsofeaturetheprovider’slogo.
Anadvertisingbannerat
www.drweb.com
Abannerlinkedto“TheWEB!”projectpageisplacedatwww.drweb.comonanongoingbasis.
TheWEB!project http://www.drweb.com/saas/–isaspecialpromotionalsectionofwww.drweb.comcreatedtomarketthenewmodelofdeliveringananti-virusasaserviceandtoprovideinformationsupportforServiceProviders.
Announcementsofpromotionaleventsheldbyproviders
http://www.drweb.com/saas/actions/
Joint press releases Press releaseson thedeploymentofDr.WebAV-DeskonaProvider’s serversarepreparedbyaDoctorWebpublicrelationsspecialistandaremailedusingDoctorWeb’smassmediadatabase.Suchpressreleasesarepublishedatwww.drweb.comafter a Service Provider launches Dr.Web AV-Desk commercially,providedtherequirementssethereinaremet.
To create a press release, Doctor Web public relations specialists require that the [email protected]:
• Companyinformation(inbrief)
• Companylogo
• ServicepageURL
• Comments from a company spokesperson on 1) reasons the Internet service wasdeployed2)expectedresults,and3)resultsofatrialperiod
Optional information for the creation of more informative press releases
• Descriptionsofproblemsrelatedtoanti-virussecuritythatexistedforsubscribersbeforethedeploymentofDr.WebAV-Deskandtheirimpactoncustomerloyalty.
• WhatcriteriadidyouconsiderwhenselectingDr.WebAV-Desk?
• WhydidyouchooseDr.WebAV-Desk?
• Specificdetailsaboutdeploymentmilestones.
• Resultsasofthedatethepressreleaseiswritten(e.g.thenumberofServicesubscribers,increased customer loyalty, new customers, reduced number of failures caused bymalware,lowerspamtraffic,fewercustomerscallingforhelpwithviralincidents,etc.).
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Required Guidelines on Presenting the Doctor Web Service and Other Products
The use of any texts, graphics, or models of promotional materials that feature Doctor Web’strademarksand logosandhavebeenmanufacturedby theProvidermustbeagreeduponwithDoctorWeb’smarketingdepartment.
DoctorWeblogosandtrademarksmustnotbeplacedonapage(orawebpage)ifsuchpagesfeaturetheotheranti-virusvendors’logosortrademarks.
Doctor Web is prepared to split advertising costs. Models for corresponding materials can becreatedbyDoctorWeb’sdesigners.
Designmodels,P.O.S.materials,banners,andothergraphicmaterialsfeaturingaProvider’slogocanalsobecreated.
Conclusion
Oursupportisnotlimitedtotheprovisionoftheaforementionedmaterials.DoctorWeb’steamofmarketingspecialistsisreadytohelpyouplanindividualpromotionaleventsorotherjointactivities.
Contact information
Fortextsandmodelsofthemarketingassetslistedabove.
http://secure.av-desk.com/marketingNote:thissectionofthewebsiteisonlyaccessibletocompaniesthathavedeployedandarecurrentlyusingDr.WebAV-Desk.
Tonegotiatepressreleasesanddiscussthecontentofinformationalmaterials.
Todiscussthefinancingofadvertisingcampaigns.
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www.drweb.comwww.freedrweb.comwww.av-desk.com
© Doctor Web, 2007–2010
3dstreetYamskogopolya2-12АMoscow,Russia125124
Phone:+7(495)789-45-87
Fax:+7(495)789-45-97
