DSC 5530 Production and Operations Management

Dr. Ibrahim SalamaDr. Robert Radics

2016 Fall Semester

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Professor: Dr. Ibrahim SalamaDr. Robert Radics E-mail: riradics@ncsu.edu

Office Location: 308 CMB

Office Hours: TR: 6:15pm-7:00pm Class Hours: TR 2:25 pm-3:40pm

Acknowledgement: Dr. Bahar Movahedi and Dr. Ibrahim Salama

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This course introduces the issues in the design, planning, and control of manufacturing and services delivered. The topics include analysis of processes, forecasting, production planning and control, system design, total quality management, work force management, supply chain management, project management and simulation.

Course DescriptionDSC 5530

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• Understand how Operations supports the business and its relations to other functional areas.

• Develop decision making skills.• Develop a global perspective on the Operations Management.• Understand the impact of new technologies, information systems on the

operations function.• Understand the importance of human resources in the Operations function.• Understand key terms, concepts, and practices for planning, organizing, and

controlling resources to improve the quality, efficiency, and cost of production and service operations.

• Introduce modeling and methodologies to mitigate issues.

Course GoalsDSC 5530

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Operations Management by J. Heizer and B. Render 11th editionISBN 9780133407983

Required TextsDSC 5530

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Student Learning Outcomes

On successful completion of this module the students will be able to: • Recognize, identify, and define operational problem or process

improvement opportunity.• Use appropriate tools to achieve the desired improvement in an

operation process• Customize and complete the application tools and techniques to

achieve the desired improvement to a process.• Organize and present material that consists of technical subject matter.

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Academic Honesty

Assurance of LearningStudents will be evaluated through exams, presentations, critical thinking exercises, as well as writing assignments. Students will have sufficient opportunities to achieve learning outcomes through the completion of review and discussion questions on each topic, case discussions, class discussions, and examinations. A detailed description of all the requirements for the course is discussed later in the grading and assignment sections of this syllabus.

Academic HonestyThe expectation for this course is that each assignment will be completed by each member of the class without assistance or input from anyone else, unless otherwise stipulated in the written instructions for an assignment. Submission of any work completed in whole, or in part, by anyone other than the student submitting the assignment may result in an F grade for the course. Please see the University policies regarding grading and academic honesty for further details.

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Student Disability Services

Students with disabilities (physical, learning, psychological, chronic medical, etc.) who would like to request accommodations and services are required to register with the Office of Student Disability Services (SDS) in Suite 120 in the Student Services Building. Please contact the SDS Staff at (919) 530-6325 or email sds@nccu.edu. If you are NEW to SDS, please contact the office for an appointment. If you had accommodations previously, you can resubmit a request by visiting our website at www.nccu.edu/sds and clicking on the Accommodate Link. Students are expected to update their accommodations each semester, preferably during the first 2 weeks of each semester.

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Student Support/Ombudsperson

The Student Ombudsperson is available to assist students in navigating unexpected life events, (e.g. short-term illness/injury, loss of a loved one, personal crises) and guide them to the appropriate University or community resources. Students may also receive assistance with resolving some emergency financial concerns, understanding NCCU policies or general problem-solving strategies. Schedule an appointment by contacting the Student Ombudsperson in the Office of the Dean of Students, G-06 Student Services Building, at (919) 530-7492 or bsimmons@nccu.edu.

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Road Map to Success: The how to guide!

1. Each student must obtain a textbook and all required class materials.2. Read this syllabus in its entirety, pay particular attention to the assignments and

expectations.3. Follow weekly topics, assignments, expectations and announcements made in class.4. Submit your assignments and presentations on the due date. Late work is not accepted.5. “Yikes, I cannot figure out what I am supposed to do!” Don’t wait until you are

frustrated! Contact me! 6. “I just got behind!” Don’t panic! Contact me and make an appointment or see me

during my office hours. 7. I failed the exam!” Again, don’t panic. It is not the end of the world. Failure leads to

bigger successes! We may be able work out a plan together.8. Most important. You are not alone.

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Attendance and participation

Class attendance is mandatory to ensure the integration of classroom lectures, SLO, and assignments. Students are expected to be present and on time at all regular class meetings and examinations.

For Missed Classes/Assignments/Exams/Late Arrivals: When a student misses a class, fails to submit an assignment on time, misses an exam, or arrives to class late due to an excused reason outlined by university's regulations, he or she can submit the Missed Class/Assignment/Exam form (available on course Blackboard) to Blackboard.

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Paper Report and Critique

Papers have been chosen for select classes and one group/student has been assigned to present the paper and start/lead the discussion in each class. All student should read and be prepared for the discussion.All students should submit a paper report for the assigned paper. The reports are 1-2 pages in length. No late submissions will be accepted.

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Intellectual Research Assignment Paper and presentation

Each group will select a topic of operations and supply chain management to conduct a research assignment (academic literature review). Students can ONLY use peer-reviewed, supply chain/operations management focused papers from NCCU business Journal databases. Students are encouraged to consult the professor to select topic, find resources and receive guidelines on how to write an academic paper.Students will make presentations of their IRA progress and their final report. The final report presentation will be graded.

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Progress Report and IRA

Each group will have 15-20 min. presentation about their plan for their IRA assignment. The students expected to introduce:• The topic, why thy choose this particular one.• What the research question is.• Explain and discuss 4-5 academic journal papers are closely related to the topic.• Thoroughly explain and critically analyze 3 journal papers are the most related to the

subject.• The important theories, concepts, views, or subjects within the area of research.• Show min. 5 references in APA format that may be used in their study. The final IRA

report has to include 10 papers• Discussion of the future studies and limitations of the research topic, as discussed in

the literature.

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Chapter Exams

Chapter exams may include multiple choice, short answers, short essay, and problem solving questions conducted in class or online.

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Classroom Rules

The School of Business has adopted the following rules that each professor is required to enforce:• All electronic devices (except medical devices) must be shut off and put away during business

classes (unless there is prior approval by the class instructor).• There will be absolutely no eating or drinking during business classes or at any time within

defined high technical classrooms.• All (off campus) class visitors must be approved by the Office of the Dean (or Associate Dean)

prior to the class in order that they may be insured by NCCU. Children under 13 years old should not be in the class.

• Mandatory attendance policy. More than 2 weeks of missed class sessions could result in being dropped from the course with an NW prior to announced due date in NCCU calendar and NF after this official drop date. This is YOUR responsibility to drop the course should you decide not to continue the course.

• Please note that last day for undergraduates to assign an (“NW” grade); withdraw from a class (“WC” grade) or the university with a (“W” grade)is October 9th 2016.

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Grading DSC 3750-01 Operations

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Assignments % Final Letter Grade Scale

       Case Report, Presentations & Class attendance

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HBR paper report and critique 15 A 90-100B 80-89C 70-79D 60-69F below 60

Intellectual Research Assignment Report 15Intellectual Research Assignment Presentation 10Exam 1, 2, 3 30Exam 4 20Total 100    

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Students’ Expectations OutcomesDSC 5530

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Students’ Expectations ProfessorDSC 5530

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Operations and Productivity

Operations and Productivity

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Why Operations Management Matters

Operations management is a fundamental part of any organization. In fact, Forbes magazine reported in 2011 that about three quarters of all CEOs came from an operations background. Not all these CEOs studied operations in school; only some of them did. Many majored in finance, marketing, information systems, or engineering and ended up in operations at some point in their careers.

Mary Ann Anderson, MSE, Edward J. Anderson, Geoffrey Parker WHY OPERATIONS MANAGEMENT IS IMPORTANT FOR YOUR COMPANY

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What is Operations Management?

Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Operations management teams attempt to balance costs with revenue to achieve the highest net operating profit possible.Investopedia on Facebook

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Main functions of a companyDSC 5530

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Class Discussion: Why Manufacturing Matters

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1 st Lecture Outlines

SyllabusGradesWhat Operations Management isWhy Operations Management MattersHow Can You Profit from Learning Operations Management?

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Next Class

Chapter 1 “Operations and Productivity”

Due date for submitting group members

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