DSCI 304 Operations Management - College of Charleston€¦ · Operations Management DSCI 304...

Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323

Professor: Harland E. Hodges, Ph.D. Office: Beatty Center 323 Website: www.cofc.edu/~hodgesh E-mail: [email protected]

Operations Management

DSCI 304

Office Hours: MW By Appointment 1:00 – 2:00 and 4:40 – 5:30 pm

Thurs. 3:00 – 4:00 pm


School Learning Goals

COMMUNICATION SKILLS: Students will demonstrate the ability, via both written and spoken word, to effectively present, critique, and defend ideas in a cogent, persuasive manner. QUANTITATIVE FLUENCY: Students will demonstrate competency in logical reasoning and data analysis skills. GLOBAL AND CIVIC RESPONSIBILITY: Students will be able to identify and define social, ethical, environmental and economic challenges at local, national and international levels. Students will also be able to integrate knowledge and skills in addressing these issues. INTELLECTUAL INNOVATION AND CREATIVITY: Students will be able to demonstrate their resourcefulness and originality in addressing extemporaneous problems. SYNTHESIS: Students will demonstrate the ability to integrate knowledge from multiple disciplines incorporating learning from both classroom and non-classroom settings in the completion of complex and comprehensive tasks.


This course will address planning and control of production and service operations with emphasis on demand forecasting, design of production systems, aggregate planning, inventory management, and quality assurance. Additional topics will include just-in-time production, cellular manufacturing, flexible manufacturing systems, robotics, computer aided design, and quality circles. Students will use appropriate computer software (EXCEL) to gain experience with decision techniques.

Course Catalog Description


Required Text

Operations Management, William J. Stevenson, 11th Edition


MATH 105 or MATH 231 MATH 104 or MATH 216 DSCI 232 MGMT 301 A working knowledge of the following concepts:

. EXCEL . Descriptive statistics . Probability analysis . Binomial probability distribution . Poisson probability distribution . Normal probability distribution . Sampling techniques

Prerequisite Skills


. To expose students to the operations function of an organization and the associated management issues . To provide students with the quantitative tools with which to analyze operations management issues . To provide academic experience (including computer applications) to address these issues

Course Objectives


Grading Scale & Grade Composition The grade for this course will be evaluated based on the total points earned out of 400. There will not be a cumulative final examination. Your grades are posted on the website “Grade Lookup” template.

MC Quizzes 200 points Exam 1 50 points Exam 2 50 points Exam 3 50 points Exam 4 50 points

A 372 400 A- 368 371 B+ 348 367 B 332 347 B- 320 331 C+ 308 319 C 292 307 C- 280 291 D 240 279 F 0 239


DSCI 304 is qualitative (Chapter material and classroom presentation) and quantitative (problem-solving course). The qualitative portion of each examination will approximate 50% of the examination total. The quantitative portion of each examination will be focused on examples either directly from or similar to homework assignments. Each examination will be thorough and may require the use of computer software (EXCEL) to assist in solving problems. A calculator will be useful in the class to check out computerized formulas for accuracy; however, calculators will be too time-consuming to utilize in examination situations.

Exams


Hodges Stevenson Exam 1 - 50 points

Project Management 1 17 Productivity, Competitiveness and Strategy 3 2 Decision Making 4 5S Forecasting & Smoothing Methods 5 3

Exam 2 - 50 points

Process Selection & Capacity Planning 7 5 Linear Programming 8 19 Location Planning and Analysis 11 8 The Transportation Problem 12 8S

Quantitative Exams


Hodges Stevenson Exam 3 - 50 points

Introduction to Quality 13 9 Statistical Process Control 14 10 Acceptance Sampling 15 10S Aggregate Planning 16 11

Exam 4 - 50 points Inventory Management 17 13 Material Requirements Planning 18 12 Supply Chain Management 20 15

Exams


Multiple Choice Quizzes Questions & Answer word documents from each chapter are posted on the website. The multiple choice quiz will be 5 or 10 questions worth 2 points each, and come directly from the Q&A documents. You should read each chapter prior to answering any of the Q&A questions. After reading the chapter print out each Q&A document and answer each question. Refer back to the chapter to verify your answers.


Hodges’ Lesson Questions Points 01 Project Management 5 10 02 Operations Management 5 10 03 Productivity, Competitiveness & Strategy 5 10 04 Decision Theory 5 10 05 Forecasting 5 10 06 Product & Service Design 5 10 07 Process Selection & Capacity Planning 5 10 08 Linear Programming 5 10 09 Facilities Layout 5 10 10  Design of Work Systems 5 10 11  Location Planning and Analysis 5 10 13 Introduction to Quality 10 20

Multiple Choice Quizzes


Multiple Choice Quizzes Hodges’ Chapter Questions Points

14 Statistical Process Control 5 10 16 Aggregate Planning 5 10 17 Inventory Management 10 20 18 Material Requirements Planning 5 10 19 Just In Time & Lean Systems 5 10 20 Supply Chain Management 5 10


Homework is an integral part of this course. All homework assignments are expected and required. Do not pick and choose which problems you do. Do them all. Timely completion of homework will reinforce concepts which have been presented in classroom lectures. Homework will not be picked up and graded. It will be my assumption that unless you ask for help that you understand the material. It is your responsibility to seek help with issues which you need reinforcement. You will find in your business careers a similar philosophy.

Homework


If you are having difficulty with lecture material or with a particular homework problem, you should do the following:

. Review the classroom example . Visit with me during my office hours or by appointment.

Failure to organize your work (notebooks, computer diskettes, etc) and keep up on a timely basis with assignments will result in a poor grade for this course. You should allow approximately 2 hours of review and/or homework time for each 1 hour of classroom presentation.

Homework (continued)


You are near the end of your business careers and are expected to attend class unless there is good excuse for the absence. Two (2) absences are allowed for this purpose. It is not necessary to explain the reason for the missed class because it is automatically assumed that it is for a valid legitimate reason. Please note that CofC excused absences count as an absence. If you have 2 excused absences and 1 more then you will be dropped from the course, so be sure that absences are absolutely necessary. You never know when you will be sick or have some other situation that requires you miss class. Athletes needing to miss more than 2 classes should see me to determine if accommodations can be made. If you miss more than the allowed number above you will be withdrawn from the course. Caveat: If for any reason there is a protracted illness or emergency which requires more than 2 absences (supported by valid excuses) considerations will be given to grant a policy exception.

Attendance Policy


Cheating in any form is NOT allowed and will be rewarded, at a MINIMUM, with a grade of F in the course. If copying is involved, both parties will be judged equally guilty. You can find the complete Honor Code and all related processes in the Student Handbook at http://www.cofc.edu/studentaffairs/general_info/studenthandbook.html

Honor Code


Exams will not be made up for any reason. Missed exams will result in a grade of ZERO. If you know in advance of a legitimate reason for missing an exam you should discuss this with me. We may be able to work out a solution in this situation. Legitimate excuses for missing an exam, which are brought to my attention after the exam time will be considered; however, my judgement in this situation will be final and non-negotiable.

Make-Up Exams


The professor’s judgement with respect to grading exams, homework, etc. is not debatable in this course. However, if an error has been made in grading your exam, the mistake will gladly be corrected. However, it is your responsibility to detect such a mistake and bring it to my attention on the day of the exam is returned to you. You forfeit this right to appeal errors by being absent when the exam is returned, or by waiting until later in the semester to contact me.

Grading Errors


Print out a copy of the lecture notes from the College of Charleston website www.cofc.edu/~hodgesh and bring them to class with you each day. You should print these 3 per page to allow for notes during each lecture. Keep a binder, folder, or notebook for your homework, lecture presentations, class notes and handouts. Bring it to class each day. Bring a calculator to class each day and know how to operate it properly. Keep all of you assignments in an organized, orderly format. Easy reference to homework may be necessary for timely completion of an EXAM.

Basic Requirements


Do all homework assignments. Do not try to guess at which ones are the most important. Any homework assignment is a potential EXAM question. If you use a computer that is not on campus, ensure that the software is compatible with the classroom software. You will be using EXCEL and WORD. If you are using EXCEL you may have to perform an add-in to make sure the classroom software works properly. You can see the EXCEL Basics lessons on my website to learn how to do this.

Basic Requirements (continued)


The College of Charleston is equipped with state of the art computer facilities for your use. The PC Network may be accessed at numerous campus locations. The Microsoft Office software that will be utilized in this class is available in all labs.

Computer Facilities


Disability Statement

The College will make reasonable accommodations for persons with documented disabilities. Students should apply at the Center for Disability Services / SNAP, located on the first floor of the Lightsey Center, Suite 104. Students approved for accommodations are responsibility for notifying me as soon as possible and for contacting me one week before accommodation is needed.


If you need assistance, see me during my office hours. If my office hours are not convenient, I can be available by appointment.

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DSCI 304 Operations Management - College of Charleston€¦ · Operations Management DSCI 304...

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