DTC1000/4000/4500 Cleaning Kit Instructions

DTC1000/4000/4500 Cleaning Instruction L001508 Rev 2.0

© 2011 HID Global Corporation. All rights reserved.

DTC1000/4000/4500 Cleaning Procedure property of HID Global, Incorporated

Exclusive permission is granted to authorized resellers of HID Global products to reproduce and distribute this copyrighted document to authorized HID Global customers, who have signed a “no disclosure agreement” regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document.

Revision Control Number

Date Document Title

Revision 1.0 August 2010 DTC1000/4000/4500 Cleaning Kit Instructions

Revision 2.0 March 2011 DTC1000/4000/4500 Cleaning Kit Instructions

Added 4500 Lam cleaning routine These reference documents were thoroughly reviewed to provide HID Global with professional and international standards, requirements, guidelines and models for our technical, training and user documentation. At all times, the Copyright Protection Notice for each document was adhered to within our HID Global documentation process. This reference to other documents does not imply that HID Global is an ISO-certified company at this time.

ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management Systems - Requirements (published by the American Society of Quality, Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)

The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals and John E. West; Second Edition; published by the American Society of Quality, Quality Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition, McGraw-Hill)

HID Global Support Services 6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (866) 607-7339 #6 FAX: (952) 946-8492 http://www.hidglobal.com/main/technical-support/

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The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).

• To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified.

• To prevent personal injury, make sure only qualified personnel perform these procedures.

Caution:

This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges. Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left).

• To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.

DTC1000/4000/4500 Cleaning Instruction L001508 Rev 2.0

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© 2011 HID Global Corporation. All rights reserved.

DTC1000, DTC4000 and DTC4500 Card Printer/Encoders Cleaning Kit

Caution: As with any electronic device, internal components of the Printer, such as the Printhead, may be damaged if exposed to static electrical discharges. To avoid potential damage, always wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an ESD ground.

Supplies (included with the Cleaning Kit)

This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo DTC1000, DTC4000, DTC4500 Card Printer/Encoders. The following cleaning procedures will require less than ten minutes.

Description Supplies (pictured)

Four (4) Printhead Cleaning Swabs are pre-moistened with 99.99% isopropyl alcohol for cleaning your Printer’s Printhead.

Ten (10) Gauze Pads are pre-moistened with 99.99% isopropyl alcohol for cleaning your Printer’s interior and exterior.

Ten (10) Cleaning Cards are provided with adhesive backing for cleaning your Printer’s Platen and Card Feed Rollers.

Three (3) Alcohol Cards are pre-moistened with 99.99% isopropyl alcohol for cleaning your Printer’s Platen, and Card Feed Rollers.

DTC1000/4000/4500 Cleaning Instruction L001508 Rev 2.0

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© 2011 HID Global Corporation. All rights reserved.

Printhead Cleaning Perform this procedure approximately every 1000 prints to maintain a consistent print quality.

Step Procedure

1

Caution: Turn Off the Printer and unplug the power cord from the Printer.

2 Remove the Ribbon Cartridge.

3 Open the Printhead Cleaning Swabs. Break it to moisten the tip.

4 Swab the tip back and forth across the top of the Printhead (3 to 4 times). Allow to dry thoroughly before sending a print job.

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© 2011 HID Global Corporation. All rights reserved.

Cleaning the Platen and the Card Feed Rollers using the Adhesive Cleaning Card

Perform this procedure approximately every 1000 prints to maintain a consistent print quality. (Note: The Card Feed Rollers move the card throughout the print process. Rollers should be kept clean to prevent card jams and card contamination. This cleaning process will ultimately lead to better print quality and extended Printhead life.)

Step Procedure

1 a. Open the Printer’s Front Cover, remove the Print Ribbon and close the Front Cover.

b. Remove all the cards from the Printer’s Input Hopper.

2 Use the Cleaning Card from the Printer’s and remove the adhesive backing from both sides of the card.

IMPORTANT NOTE: If your Printer has a Magnetic Encoder installed, be sure to leave the small Liner Strip on top of the Cleaning Card in place.

This small strip is needed to protect the Magnetic Head from the adhesives on the Cleaning Card.

DTC4500 DTC4000DTC1000

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© 2011 HID Global Corporation. All rights reserved.

3 Insert the Cleaning Card into the Single Feed Card Slot until the card stops.

If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.

DTC1000

DTC4000

DTC4500

4 From your computer, open the Printer Driver and select Printing Preferences.

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© 2011 HID Global Corporation. All rights reserved.

5 Click on the Toolbox button.

(DTC4000 example shown. Follow same procedure for DTC1000 and DTC4500 Card Printer )

6 Click on the Clean button.

• The Printer will pull in the Cleaning Card. The Printer will then perform an automated cleaning procedure.

This procedure is designed to thoroughly clean the Platen and the Card Feed Rollers inside the Printer.

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© 2011 HID Global Corporation. All rights reserved.

7 Click on the Clean button.

• The Printer will pull in the Cleaning Card. The Printer will then perform an automated cleaning procedure.

This procedure is designed to thoroughly clean the Platen and the Card Feed Rollers inside the Printer.

DTC1000/4000/4500 Cleaning Instruction L001508 Rev 2.0

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© 2011 HID Global Corporation. All rights reserved.

Cleaning the Platen and the Card Feed Rollers using the Alcohol Cleaning Card

Perform this procedure approximately every 3000 prints to maintain a consistent print quality. (Note: The Card Feed Rollers move the card throughout the print process. Rollers should be kept clean to prevent card jams and card contamination. This cleaning process will ultimately lead to better print quality and extended Printhead life.)

Step Procedure

1 Remove all the cards from the Printer’s Input Hopper.

Lock down the Card Hopper for easy access.

2 Open the front cover. Remove the ribbon cartridge. Leave the door open.

This allows for the back and forth arrows to move the card through the printer.

If the printer has a Flipper Module attached, use the back arrow to remove the card from the input hopper area. It will not be able to exit.

3 Remove the Alcohol card from the package.

4 Insert the card into the card feed slot.

DTC1000 card fits between the input roller and the orange card separator flap.

DTC4000 card fits between the input roller and the orange card separator flap.

DTC4500 DTC4000DTC1000

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© 2011 HID Global Corporation. All rights reserved.

DTC1000 DTC4000

Use the forward and back buttons to move the card back and forth several times to clean the rollers. The card may be held in place in order to run the rollers over one area for a complete cleaning.

5 Allow the rollers to dry for 10 seconds before printing to a card.

6 DTC4500 card fits UNDER the top card hopper between the input roller and the

orange card separator flap.

DTC4500

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7 Use the forward and back buttons to move the card back and forth several times to clean the rollers.

The card may be held in place in order to run the rollers over one area for a complete cleaning.

8 Allow the rollers to dry for 10 seconds before printing to a card.

9 DTC4500 Lamination Module

Use the adhesive backed cleaning card. Remove tape first.

Open the front door and remove the Lamination Cartridges.

Insert the cleaning card into the card exit slot and use the forward and back buttons to move the card back and forth to clean the rollers. (Refer to step 7 above)

The card will be removed from the same side it was inserted.

(If the card feeds all the way through it will drop into the flipper module for retrieval.)

OR

Use the IPA card (alcohol soaked) and use the same procedure as above.

Hold the card in place and run the rollers using the buttons. Remove the card from the same side.

If using the IPA cleaning card, allow the rollers to dry for 10 seconds before printing to a card.

Cleaning the Printer’s Exterior Clean it only with a Cleaning Pad from the Printer’s Cleaning Kit. (Note: The Printer has a durable casing that should retain its luster and appearance for many years.