Presentation By :-

Kedar KondlekarAbhishek ChandraSudipto SanyalSaif Khan

INTRODUCTION 1990: Inception of DTDC by Mr. Subhasish

Chakraborty, Founder and CMD; Incorporate as Private Limited Company.

1994: Converted as Public Limited Company.

DTDC is now 23 years old and has come a long way from a modest beginning in Bengaluru, back in 1990.

Today, DTDC is a power brand worth Rs. 425 crores with 5800+ channel partners.

5500 direct employees and overseas operations in major countries across the world.

DTDC, an ISO 9001:2008 Certified Company by Det Norske Veritas (DNV) India and Accredited by UKAS (UK).

OBJECTIVES/GOALS OF QUALITY DEPARTMENTS

Providing Training to all the Employees and Departments/Franchisees on QMS, ISO and Processes.

Implementing Best Practices pan India to achieve Customer Satisfaction.

Conducting Internal Audit and taking corrective/ preventive actions.

Defining performance measurement parameters, analysis for continuously improving and achieving targets/goals.

Conducting Operation, Branch and SF/Franchisees Audit for continuous improvement.

TECHNOLOGY

Keeping up with world-wide technological developments in the Logistics industry, DTDC has been investing extensively in ramping up its infrastructure, since it is the backbone for holding together the operational service excellence. DTDC ensures that it identifies and deploys state-of-the-art technology, which offers the following:

World Class ERP (SAP)

Real-time Connectivity

End-to-end Consignment Tracking and Tracing functionalities

Data Accuracy

Web-based and Mobile (text message) status query solutions

Tech-based Mass Mailing solutions

TECH-RELATED RESEARCH & INNOVATIONS AT DTDC

Image-scan of Proof Of Delivery (POD) on the web

Mobile-based instant delivery update.

Secured integration with ERP of alliance partners and customers.

Franchisee ERP & Tech enablement.

Portal for Franchisees - a complete suite of applications and utilities.

Fleet Management and GPRS software solutions.

Logistics and Warehouse Management applications.

Human Resource Management Systems (HRMS) and SFA applications.

Help Desk and call management applications.

Adopting Six Sigma Processes to achieve lean

perfection in services .

Greater use of technology for faster flow of

delivery information .

Building inter-departmental co-ordination and

efficiency to enhance back-end services.

Superior customer service to handle queries with

faster turnaround of responses .

Benchmarking of service levels at every step to

attain near-perfect customer satisfaction .

PARTNERS

Statutory Auditors Internal Auditors

HR ConsultantIT Development Partner

Network Partner Database Partner

ERP Partner IT Infrastructure Partner

STRUCTURE

Aligned with its founding principles, DTDC's franchisee model has been structured to address the requirements of a robust pan-India presence and highest service levels for clients. Internationally, DTDC ensures presence via subsidiaries, joint ventures, representative offices and franchisees as well.As the key elements of this framework, the following categories of franchisees currently operate in DTDC:

Single Unit Franchisee 

Master Franchisee (MF)

Super Franchisee (SF)

Corporate Franchisee (CF)

PRODUCTS & SERVICES

1. Domestic services:- DTDC lite (DTDC Express services and cargo services), DTDC VAS (COD, FOD, Mentioned Piece)

2. International services- Air, Sea-Air, Ocean Freight, Project Cargo

3. Premium Express :- DTDC plus, Blue, Prime time plus, Premium express cargo.

4. Priority services :- Air, surface, express

5. Supply chain solution:- Warehousing solution

PROCESS

consignment

packaging

labelingTransport

ation/movers

customer

Central location office

Individual customer

Corporate customer

DTDC Office

Regional sorting & bulk packing

Local, Regional, National

Distribution

International

Cargo

Destination

Warehouse

Destination???

Final Destination

DTDC Office

Reverse logistics

NO

Headquartered at Bangalore and 4 Zonal Offices at Delhi, Kolkata, Chennai & Mumbai.

DTDC has a strong presence across the nation via 5800 franchisees, 200 branch offices and collection points.

DTDC has expanded rapidly to cover the entire nation to serve as a provider of end to end logistics solutions.

The Franchisee based model has helped the company in reaching every nook & cranny of India serving 10000 pin codes and enables it to deliver over 11 million consignments a month

Strategic tie-ups and business arrangements with key global players to provide services in more than 240 countries around the world.

In addition to this, DTDC has extended its service network around the world through its own subsidiary offices, joint ventures, representative offices and franchisees abroad.

On Board Courier ( Direct person by fight)

Thank you……