International Medical Travel Exhibition and Conference 7-8 October 2015 Dubai Internaonal Convenon & Exhibion Centre, UAE ConfErEnCE ProGrAMME Attend this conference and • Discuss the business aspects of medical travel – what can you do to improve profitability? • Evaluate the benefits of online consumer plaorms for the industry • Measure the opportunies and risks in medical beauty travel • Determine how Big Data will transform the medical travel industry • Get up to speed on the latest technology for sharing paent data across internaonal boundaries • Gain perspecve on Dubai’s journey to becoming a premier medical tourism desnaon • Benchmark and network with leading local and internaonal medical travel specialists save up to US $100 Book and pay before 1 September 2015 Easy ways to book your delegate place: Call: +971 4 336 7334 Email: [email protected]Online: www.medicaltravelexhibion.com/cb Silver sponsor In partnership with Supported by organised by Gold sponsors Diamond sponsor
Transcript
International Medical Travel Exhibition and Conference
7-8 October 2015Dubai International Convention & Exhibition Centre, UAE
ConfErEnCE ProGrAMMEAttend this conference and• Discuss the business aspects of medical travel
– what can you do to improve profitability?• Evaluate the benefits of online consumer
platforms for the industry• Measure the opportunities and risks in
medical beauty travel• Determine how Big Data will transform the
medical travel industry • Get up to speed on the latest technology
for sharing patient data across international boundaries
• Gain perspective on Dubai’s journey to becoming a premier medical tourism destination
• Benchmark and network with leading local and international medical travel specialists
save up to
US $100
Book and pay before
1 September 2015
Easy ways to book your delegate place:Call: +971 4 336 7334 Email: [email protected] Online: www.medicaltravelexhibition.com/cb
Silver sponsor In partnership with Supported by organised by
Gold sponsorsDiamond sponsor
IMTEC 2015 Conference bro_8pp.indd 1 7/23/15 11:39 AM
Who should attend
• Hospitals and clinics
• Governmental bodies, authorities, ministries, embassies and consulates
• Medical spas and health resorts
• Healthcare travel facilitators
• Tourism authorities
• Accreditation bodies
• Medical tourism agencies
• Marketing and branding companies
• Tourist boards
• Travel agents
• Health and tourism websites
• Hotels and airlines
• Insurance companies and insurance service providers
• Insurance intermediary companies
• Country trade commissioners
• Healthcare management companies
• Consultancy firms
Media partners
Dear Healthcare Professional,
It is with great pleasure that I welcome you to the third edition of the International Medical Travel Exhibition & Conference (IMTEC) which will take place on 7-8 October 2015 at the Dubai International Convention & Exhibition Centre, UAE.
recognised as a reputable business event for the entire medical travel community, IMTEC is the only event of its kind where, each year delegates get the opportunity to interact with those who drive the medical tourism industry forward.
The conference brings attention to the shifts in the medical travel market and changes in service paradigms. The conference consists of five tracks with sessions addressing the most pressing and challenging issues facing the medical travel industry, including topics related to patient flow, international agreements, destination treatment, government engagement and ageing populations. Attending the conference will help you transform the delivery of your overseas healthcare services, enhancing the quality of patient care.
This two-day conference boasts a holistic programme featuring more than 40 regional and international hand-picked expert speakers. The conference will provide you with best practices that you can take away and apply in your everyday work environment.
Places are limited, so register today. Call the IMTEC registrations team on +971 4 336 7334 or email [email protected] to book your place.
We look forward to welcoming you to IMTEC in october.
Kind regards,
Official airline partner:
Book exclusive fares using promotional offer code: EVE6MTE
Emin Cakmak, President, Global Healthcare Travel Council (GHTC), Istanbul, Turkey
Esther Law Lee Poh, Chairman, Excellence Medicare Management and Consultancy, Guangzhou, China
Dr Fatma Al Sharaf, Senior Manager – Strategy & Development, Dubai Healthcare City, Dubai, UAE
Dr Fawzi Al-Hammouri, Chairman, Private Hospitals Association (PHA) and Chairman of the Board & GM, Specialty Hospital, Amman, Jordan
Prof Gareth Morgan, Medical Director, Consultant Paediatrician, The Children’s Trust, Surrey, UK
Glenn Staples, Managing Director, MSO International, Johannesburg, South Africa
Hanson Li, Managing Director, Huatone China, Beijing, China
Huailin Wang, Chairman, AVIC (Ningxia) Biology & Member, Stem Cell Medical Engineering Association Committee (Branch of Chinese Medical Association), Beijing, China
Dr Jaap Krulder, Geriatrician & President, European Union Geriatric Medicine Society 2014 Congress, Schieden, Netherlands
Dr John Connolly, Clinical Lead, TPP, Birmingham, UK
Dr Karl Grün, Director of Development, Austrian Standards Institute, Vienna, Austria
Keith Pollard, Managing Editor, International Medical Travel Journal (IMTJ), London, UK
Dr László Puczkó, Group Managing Director & Head of Tourism, Resources for Leisure Assets, Budapest, Hungary
Dr Layla Mohamed AlMarzouqi, Director: Health Regulation Department, Dubai Healthcare Authority (DHA), Dubai, UAE
Linda Abdullah Ali, Head - Medical Tourism Office: Health Regulation Department, Dubai Healthcare Authority (DHA), Dubai, UAE
Mansoor Ahmed, Director of Healthcare, Education and PPP, Colliers International, Dubai, UAE
Dr Maria Ridao Alonso, Medical Director, Dubai Herbal & Treatment Center, Dubai, UAE
Dr Marwan Zarouni, President, Emirates Plastic Surgery Society, Dubai, UAE
Mike Wallace, Brand Manager, Danubius Health Spa Resorts, Budapest, Hungary
Nils Behrens, Managing Director, Lanserhof Hamburg, Hamburg, Germany
Saadiah A. Ali, Executive Healthcare - Global Patient Services, Cleveland Clinic, Abu Dhabi, UAE
Dr Samuel Bernal, Professor of Medicine, Emeritus, University of California, Los Angeles; Physician in Hematology/Oncology, Cedars Sinai Medical Center, Beverly Hills, California, USA; Consultant & Adviser, Institute of Personalized Molecular Medicine, The Medical City, Manila, Philippines
Dr Samer Ellaham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Sheila McCann, General Manager, Chiva-Som International Health Resort, Prachuab Khirikhan, Thailand
Stella I. Tsartsara, Gerontologist, Integrated Long Term Care and Cross-Border Healthcare Advisor/Senior and Health Tourism Planner, Brussels, Belgium
Dr Subash Pyakurel, CEO, Health Concern, Kathmandu, Nepal
Thomas Ressopoulos, Vice President - Sales and Marketing, TIME Hotels, Dubai, UAE
Dr Vincenzo Costigliola, President, EMA - European Medical Association, Brussels, Belgium
Zahid Hamid, Director, Right Choice Healthcare, London, UK
Abdalla Awidi trained in internal medicine, Hematology and Oncology at the University of Manchester, England. He had visiting professorship in Paris University, Lund University in Sweden, Cornell medical college in Manhattan NY, and Washington University, Seattle. He has more than 35 years of experience in both clinical medicine, molecular and translational research in blood diseases and cancer. More recently his research is in translational aspects of stem cell biology and regenerative medicine.
He is a full Professor of Hematology and Oncology at the University of Jordan Medical School since 1988 and has been teaching there since 1980. He has served in several posts in Jordan including university president, medical director and senior researcher. He holds numerous awards including young scientist award, best research award from the ministry of higher education and state appreciation award of Jordan.
Prof. Awidi has directed over the years the development of clinical hematology and clinical cancer care in Jordan. His research work covers a wide range of areas including the bleeding disorders in children, venous thrombo-embolism in females, molecular aspects of colo-rectal cancer, polycythemia, hemophilia, von Willebrand disease, and Glanzmann thrombasthenia. More recently his research is directed towards stem cells in regenerative medicine, especially related to skin, knee cartilage, neuro-inflammatory and neuro-degenerative diseases.
Prof. Awidi recent research aims to develop new therapies using stem cells for old medical problems which have no curative therapies.
Prof. Awidi is fluent in Arabic, English and Spanish.
The most acclaimed HEALTH & LIFESTYLE magazine in the region
IMTEC 2015 Conference bro_8pp.indd 2 7/23/15 11:39 AM
Who should attend
• Hospitals and clinics
• Governmental bodies, authorities, ministries, embassies and consulates
• Medical spas and health resorts
• Healthcare travel facilitators
• Tourism authorities
• Accreditation bodies
• Medical tourism agencies
• Marketing and branding companies
• Tourist boards
• Travel agents
• Health and tourism websites
• Hotels and airlines
• Insurance companies and insurance service providers
• Insurance intermediary companies
• Country trade commissioners
• Healthcare management companies
• Consultancy firms
Media partners
Dear Healthcare Professional,
It is with great pleasure that I welcome you to the third edition of the International Medical Travel Exhibition & Conference (IMTEC) which will take place on 7-8 October 2015 at the Dubai International Convention & Exhibition Centre, UAE.
recognised as a reputable business event for the entire medical travel community, IMTEC is the only event of its kind where, each year delegates get the opportunity to interact with those who drive the medical tourism industry forward.
The conference brings attention to the shifts in the medical travel market and changes in service paradigms. The conference consists of five tracks with sessions addressing the most pressing and challenging issues facing the medical travel industry, including topics related to patient flow, international agreements, destination treatment, government engagement and ageing populations. Attending the conference will help you transform the delivery of your overseas healthcare services, enhancing the quality of patient care.
This two-day conference boasts a holistic programme featuring more than 40 regional and international hand-picked expert speakers. The conference will provide you with best practices that you can take away and apply in your everyday work environment.
Places are limited, so register today. Call the IMTEC registrations team on +971 4 336 7334 or email [email protected] to book your place.
We look forward to welcoming you to IMTEC in october.
Kind regards,
Official airline partner:
Book exclusive fares using promotional offer code: EVE6MTE
Emin Cakmak, President, Global Healthcare Travel Council (GHTC), Istanbul, Turkey
Esther Law Lee Poh, Chairman, Excellence Medicare Management and Consultancy, Guangzhou, China
Dr Fatma Al Sharaf, Senior Manager – Strategy & Development, Dubai Healthcare City, Dubai, UAE
Dr Fawzi Al-Hammouri, Chairman, Private Hospitals Association (PHA) and Chairman of the Board & GM, Specialty Hospital, Amman, Jordan
Prof Gareth Morgan, Medical Director, Consultant Paediatrician, The Children’s Trust, Surrey, UK
Glenn Staples, Managing Director, MSO International, Johannesburg, South Africa
Hanson Li, Managing Director, Huatone China, Beijing, China
Huailin Wang, Chairman, AVIC (Ningxia) Biology & Member, Stem Cell Medical Engineering Association Committee (Branch of Chinese Medical Association), Beijing, China
Dr Jaap Krulder, Geriatrician & President, European Union Geriatric Medicine Society 2014 Congress, Schieden, Netherlands
Dr John Connolly, Clinical Lead, TPP, Birmingham, UK
Dr Karl Grün, Director of Development, Austrian Standards Institute, Vienna, Austria
Keith Pollard, Managing Editor, International Medical Travel Journal (IMTJ), London, UK
Dr László Puczkó, Group Managing Director & Head of Tourism, Resources for Leisure Assets, Budapest, Hungary
Dr Layla Mohamed AlMarzouqi, Director: Health Regulation Department, Dubai Healthcare Authority (DHA), Dubai, UAE
Linda Abdullah Ali, Head - Medical Tourism Office: Health Regulation Department, Dubai Healthcare Authority (DHA), Dubai, UAE
Mansoor Ahmed, Director of Healthcare, Education and PPP, Colliers International, Dubai, UAE
Dr Maria Ridao Alonso, Medical Director, Dubai Herbal & Treatment Center, Dubai, UAE
Dr Marwan Zarouni, President, Emirates Plastic Surgery Society, Dubai, UAE
Mike Wallace, Brand Manager, Danubius Health Spa Resorts, Budapest, Hungary
Nils Behrens, Managing Director, Lanserhof Hamburg, Hamburg, Germany
Saadiah A. Ali, Executive Healthcare - Global Patient Services, Cleveland Clinic, Abu Dhabi, UAE
Dr Samuel Bernal, Professor of Medicine, Emeritus, University of California, Los Angeles; Physician in Hematology/Oncology, Cedars Sinai Medical Center, Beverly Hills, California, USA; Consultant & Adviser, Institute of Personalized Molecular Medicine, The Medical City, Manila, Philippines
Dr Samer Ellaham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Sheila McCann, General Manager, Chiva-Som International Health Resort, Prachuab Khirikhan, Thailand
Stella I. Tsartsara, Gerontologist, Integrated Long Term Care and Cross-Border Healthcare Advisor/Senior and Health Tourism Planner, Brussels, Belgium
Dr Subash Pyakurel, CEO, Health Concern, Kathmandu, Nepal
Thomas Ressopoulos, Vice President - Sales and Marketing, TIME Hotels, Dubai, UAE
Dr Vincenzo Costigliola, President, EMA - European Medical Association, Brussels, Belgium
Zahid Hamid, Director, Right Choice Healthcare, London, UK
Abdalla Awidi trained in internal medicine, Hematology and Oncology at the University of Manchester, England. He had visiting professorship in Paris University, Lund University in Sweden, Cornell medical college in Manhattan NY, and Washington University, Seattle. He has more than 35 years of experience in both clinical medicine, molecular and translational research in blood diseases and cancer. More recently his research is in translational aspects of stem cell biology and regenerative medicine.
He is a full Professor of Hematology and Oncology at the University of Jordan Medical School since 1988 and has been teaching there since 1980. He has served in several posts in Jordan including university president, medical director and senior researcher. He holds numerous awards including young scientist award, best research award from the ministry of higher education and state appreciation award of Jordan.
Prof. Awidi has directed over the years the development of clinical hematology and clinical cancer care in Jordan. His research work covers a wide range of areas including the bleeding disorders in children, venous thrombo-embolism in females, molecular aspects of colo-rectal cancer, polycythemia, hemophilia, von Willebrand disease, and Glanzmann thrombasthenia. More recently his research is directed towards stem cells in regenerative medicine, especially related to skin, knee cartilage, neuro-inflammatory and neuro-degenerative diseases.
Prof. Awidi recent research aims to develop new therapies using stem cells for old medical problems which have no curative therapies.
Prof. Awidi is fluent in Arabic, English and Spanish.
Dr Uwe Klein, Chairman, IMTEC, Dubai, UAE09:10 The state of the Global Healthcare Travel Council (GHTC)
Emin Cakmak, President, Global Healthcare Travel Council (GHTC), Istanbul, Turkey
09:20 Opening address: Dubai Health Authority (DHA), Dubai, UAE
09:30 CASE STUDY: Dubai’s journey to becoming a premier destination in medical tourism – challenges, strategies and opportunities Dr Layla Mohamed Al Marzouqi, Director,::Health Regulation Department, Dubai Health Authority (DHA), Dubai, UAE
10:00 Globalisation of healthcare and implications for the medical tourism industry Dr Fawzi Al Hammouri, Chairman, Private Hospitals Association (PHA) & Chairman of the Board & GM, Specialty Hospital, Amman, Jordan
10:20 COFFEE BREAK
11:00 Sponsor session: Treatment destination - Dubai Linda Abdullah Ali, Head - Medical Tourism Office: Health Regulation Department, DHA, Dubai, UAE
11:10 PANEL DISCUSSION: The business of medical travel – practical advice for improving profitabilityPanellists Beth S. Hirshfeld, Principal, Hirshfeld Consulting, Dubai, UAE Zanubia Shams, CEO, Zulekha Healthcare Group, Dubai, UAE Thomas Ressopoulos, Vice President - Sales and Marketing, TIME Hotels, Dubai, UAE
12:10 Sponsor session: New treatments and developments in Turkey Yunus Gürkan, Secretary General, Turkish Healthcare Travel Council, Istanbul, Turkey
12:20 Stem-cell regulation in Jordan – a guide for the region Dr Abdullah Awadi, Director: Cell Therapy Centre, University of Jordan, Amman, Jordan
12:40 Stem-cell application for anti-ageing medical travel in Asia Huailin Wang, Chairman, AVIC (Ningxia) Biology & Member, Stem Cell Medical Engineering Association Committee (Branch of Chinese Medical Association), Beijing, China
13:00 LUNCH BREAK
17:30 END OF CONFERENCE DAY ONE
CONFERENCE dAY ONE Wednesday, 7 October 2015
TRACK ONE: Where is the medical tourism industry headed - preparing for the future now
14:30 OPEN DEBATE SESSION: Who will be paying in ten years’ time? Session one: In today’s healthcare world, patients are able to make fully informed and better decisions than medical travel professionals PRO: With correct and sufficient information, patients are able
to make fully informed and better decisions than medical travel professionals Dr Karl Grün, Director of Development, Austrian Standards Institute, Vienna, Austria
CON: Medical travel professionals are necessary in order to qualify information available to patients and help them make better decisions Zahid Hamid, Director, Right Choice Healthcare, London, UK
Session two: New insurance and compensation models will revolutionise the way every hospital in medical tourism operates PRO: Do it like the Europeans! Guaranteed insurance rights
in both treatment and affiliation countries would revolutionise medical travel across borders Stella I. Tsartsara, Gerontologist, Integrated Long Term Care and Cross-Border Healthcare Advisor/Senior and Health Tourism Planner, <<<
CON: Health plan cover for treatment abroad will not prove ‘viable’ for health insurers Constantine Constantinides, Director, healthCare cybernetics, Athens, Greece
15:30 International referral networks – the case of Africa’s referral system and expatriate insurance networks Glenn Staples, Managing Director, MSO International, Johannesburg, South Africa
16:00 COFFEE BREAK16:30 Market spotlight: China – how will it develop?
• What can China offer the overseas patient? Esther Law Lee Poh, Chairman, Excellence MedicareManagement and Consultancy, Guangzhou, China
• China’s rise as an outbound medical travel marketHanson Li, Managing Director, Huatone China, Beijing, China
TRACK TWO: Marketing and positioning your brand
14:30 Making your internet presence reflect the quality of your medical care Keith Pollard, Managing Editor, International Medical Travel Journal (IMTJ), London, UK
15:00 Positioning and marketing your brand to address the affluent health tourism market (aka Health Tourism Lux) Constantine Constantinides, Director, healthCare cybernetics, Athens, Greece
15:30 Medical tourism and online consumer platforms – what are the benefits?Speaker to be confirmed
16:00 COFFEE BREAK
16:30 Trend to watch: Smart medical tourism? How will Big Data transform the medical travel industry?Dr Uwe Klein, Chairman, IMTEC, Dubai, UAE
17:00 PANEL DISCUSSION: Brand positioning strategies – lessons learned and unlearnedPanellists Dr Vincenzo Costigliola, President, EMA - European Medical Association, Brussels, Belgium Emin Cakmak, President, Global Healthcare Travel Council (GHTC), Istanbul, Turkey Keith Pollard, Managing Editor, International Medical Travel Journal, London, UK Constantine Constantinides, Director, healthCare cybernetics, Athens, Greece
,
Brussels, Belgium
www.medicaltravelexhibition.com/cb
13:10 LUNCH BREAK
17:30 CHAIRMAN’S CLOSING REMARKS AND CLOSE OF CONFERENCE
CONFERENCE dAY TWO Thursday, 8 October 2015PLENARY SESSION09:00 Welcoming remarks from the Chair Dr Uwe Klein, Chairman, IMTEC, Dubai, UAE
09:10 Special report: Establishing Dubai as a medical and wellness tourism hub
Mansoor Ahmed, Director of Healthcare, Education and PPP, Colliers International, Dubai, UAE
09:30 Destination treatment in the EU: Market forces and future projections
Dr Vincenzo Costigliola, President, EMA - European Medical Association, Brussels, Belgium
10:00 Medical travel for children – challenges and special considerations
Prof Gareth Morgan, Medical Director, Consultant Paediatrician, The Children’s Trust, Surrey, UK
10:20 Helping customers to make the right decision: The hospital performance measurement and ranking system in Dubai as a model for improving patient orientation
Linda Abdullah Ali, Head of Medical Tourism Office: Health Regulation Department, DHA, Dubai, UAE
10:50 Sponsor session: Treatment destination - Jordan (Winner of the IMTJ ‘Medical Tourism Destination of the Year
2014’ Award) Abdallah Hindawi, CEO, Private Hospitals Association (PHA),;Amman,;Jordan
11:00 COFFEE BREAK
11:40 Nepal earthquake – start a service, build the business Dr Subash Pyakurel, CEO, Health Concern, Kathmandu, Nepal
12:10 Regenerative medicine Dr Samuel Bernal, Professor of Medicine, Emeritus, University
of California, Los Angeles; Physician in Hematology/Oncology, Cedars Sinai Medical Center, Beverly Hills, California, USA; Consultant & Adviser, Institute of Personalized Molecular Medicine, The Medical City, Manila, Philippines
12:30 IDEAS FORUM: Senior health and life extension medicine. Presentations are followed by an open Q&A session on the
following topics: • Tourism for anti-ageing Stella I. Tsartsara, Gerontologist, Integrated Long Term Care and
Cross-Border Healthcare Advisor/Senior and Health Tourism Planner, Brussels, Belgium
• Gerontology as a specific set of treatments Dr Jaap Krulder, Geriatrician and President, European Union
Geriatric Medicine Society 2014 Congress, Schieden, Netherlands
• Life extension medicine Dr Abdulrazak Abyad, CEO, Abyad Medical Centre, Beirut, Lebanon
TRACK ONE: Patient care and quality management
14:30 OPEN DEBATE SESSION: Quality management in hospital groups
Debate statement: Large size brings more quality PRO: The larger the site, the higher the standard of quality Dr Samer Ellaham, Chief Quality Officer, Senior Consultant,
Sheikh Khalifa Medical City, Abu Dhabi, UAE CON: Quality is vested in staff not size Andreas Braun, Head of International Unit, Klinikum
Stuttgart, Stuttgart, Germany
15:15 CASE STUDY: International patient services – getting it right Saadiah A. Ali, Executive Healthcare - Global Patient Services,
Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE
15:45 COFFEE BREAK
16:15 Sharing patient data across international boundaries – exploring the use of innovative technology for the benefit of international referrals
Dr John Connolly, Clinical Lead, TPP, Birmingham, UK
16:45 PANEL DISCUSSION: Improving the patient experience – strategies for patient care distinction
Panellists Zahid Hamid, Director, Right Choice Healthcare, London, UK Esther Law Lee Poh, Chairman, Excellence Medicare
Management and Consultancy, Guangzhou, China Dr László Puczkó, Managing Director & Head of Tourism,
Resources for Leisure Assets, Budapest, Hungary
TRACK TWO: Managing relationships with non-medical partners
14:30 Between regulation and free markets: The current state of facilitator’s compensation throughout the world
Zahid Hamid, Director, Right Choice Healthcare, London, UK
15:00 The Dubai Free Zone - a new facilitation model Dr Fatma al Sharaf, Senior Manager – Strategy & Development,
Dubai Healthcare City, Dubai, UAE
15:45 COFFEE BREAK
16:15 PANEL DISCUSSION: Opportunities and risks in medical beauty travel: Strategic and aesthetic optimisation for the Middle East region
Panellists Dr Marwan Zarouni, President, Emirates Plastic Surgery Society,
Dubai, UAE Dr Karl Grün, Director of Development, Austrian Standards
Institute, Vienna, Austria
17:15 Facilitated Q&A session with track two speakers
IMTEC 2015 Conference bro_8pp.indd 4 7/23/15 11:39 AM
Dr Uwe Klein, Chairman, IMTEC, Dubai, UAE09:10 The state of the Global Healthcare Travel Council (GHTC)
Emin Cakmak, President, Global Healthcare Travel Council (GHTC), Istanbul, Turkey
09:20 Opening address: Dubai Health Authority (DHA), Dubai, UAE
09:30 CASE STUDY: Dubai’s journey to becoming a premier destination in medical tourism – challenges, strategies and opportunities Dr Layla Mohamed Al Marzouqi, Director,::Health Regulation Department, Dubai Health Authority (DHA), Dubai, UAE
10:00 Globalisation of healthcare and implications for the medical tourism industry Dr Fawzi Al Hammouri, Chairman, Private Hospitals Association (PHA) & Chairman of the Board & GM, Specialty Hospital, Amman, Jordan
10:20 COFFEE BREAK
11:00 Sponsor session: Treatment destination - Dubai Linda Abdullah Ali, Head - Medical Tourism Office: Health Regulation Department, DHA, Dubai, UAE
11:10 PANEL DISCUSSION: The business of medical travel – practical advice for improving profitabilityPanellists Beth S. Hirshfeld, Principal, Hirshfeld Consulting, Dubai, UAE Zanubia Shams, CEO, Zulekha Healthcare Group, Dubai, UAE Thomas Ressopoulos, Vice President - Sales and Marketing, TIME Hotels, Dubai, UAE
12:10 Sponsor session: New treatments and developments in Turkey Yunus Gürkan, Secretary General, Turkish Healthcare Travel Council, Istanbul, Turkey
12:20 Stem-cell regulation in Jordan – a guide for the region Dr Abdullah Awadi, Director: Cell Therapy Centre, University of Jordan, Amman, Jordan
12:40 Stem-cell application for anti-ageing medical travel in Asia Huailin Wang, Chairman, AVIC (Ningxia) Biology & Member, Stem Cell Medical Engineering Association Committee (Branch of Chinese Medical Association), Beijing, China
13:00 LUNCH BREAK
17:30 END OF CONFERENCE DAY ONE
CONFERENCE dAY ONE Wednesday, 7 October 2015
TRACK ONE: Where is the medical tourism industry headed - preparing for the future now
14:30 OPEN DEBATE SESSION: Who will be paying in ten years’ time? Session one: In today’s healthcare world, patients are able to make fully informed and better decisions than medical travel professionals PRO: With correct and sufficient information, patients are able
to make fully informed and better decisions than medical travel professionals Dr Karl Grün, Director of Development, Austrian Standards Institute, Vienna, Austria
CON: Medical travel professionals are necessary in order to qualify information available to patients and help them make better decisions Zahid Hamid, Director, Right Choice Healthcare, London, UK
Session two: New insurance and compensation models will revolutionise the way every hospital in medical tourism operates PRO: Do it like the Europeans! Guaranteed insurance rights
in both treatment and affiliation countries would revolutionise medical travel across borders Stella I. Tsartsara, Gerontologist, Integrated Long Term Care and Cross-Border Healthcare Advisor/Senior and Health Tourism Planner, <<<
CON: Health plan cover for treatment abroad will not prove ‘viable’ for health insurers Constantine Constantinides, Director, healthCare cybernetics, Athens, Greece
15:30 International referral networks – the case of Africa’s referral system and expatriate insurance networks Glenn Staples, Managing Director, MSO International, Johannesburg, South Africa
16:00 COFFEE BREAK16:30 Market spotlight: China – how will it develop?
• What can China offer the overseas patient? Esther Law Lee Poh, Chairman, Excellence MedicareManagement and Consultancy, Guangzhou, China
• China’s rise as an outbound medical travel marketHanson Li, Managing Director, Huatone China, Beijing, China
TRACK TWO: Marketing and positioning your brand
14:30 Making your internet presence reflect the quality of your medical care Keith Pollard, Managing Editor, International Medical Travel Journal (IMTJ), London, UK
15:00 Positioning and marketing your brand to address the affluent health tourism market (aka Health Tourism Lux) Constantine Constantinides, Director, healthCare cybernetics, Athens, Greece
15:30 Medical tourism and online consumer platforms – what are the benefits?Speaker to be confirmed
16:00 COFFEE BREAK
16:30 Trend to watch: Smart medical tourism? How will Big Data transform the medical travel industry?Dr Uwe Klein, Chairman, IMTEC, Dubai, UAE
17:00 PANEL DISCUSSION: Brand positioning strategies – lessons learned and unlearnedPanellists Dr Vincenzo Costigliola, President, EMA - European Medical Association, Brussels, Belgium Emin Cakmak, President, Global Healthcare Travel Council (GHTC), Istanbul, Turkey Keith Pollard, Managing Editor, International Medical Travel Journal, London, UK Constantine Constantinides, Director, healthCare cybernetics, Athens, Greece
,
Brussels, Belgium
www.medicaltravelexhibition.com/cb
13:10 LUNCH BREAK
17:30 CHAIRMAN’S CLOSING REMARKS AND CLOSE OF CONFERENCE
CONFERENCE dAY TWO Thursday, 8 October 2015PLENARY SESSION09:00 Welcoming remarks from the Chair Dr Uwe Klein, Chairman, IMTEC, Dubai, UAE
09:10 Special report: Establishing Dubai as a medical and wellness tourism hub
Mansoor Ahmed, Director of Healthcare, Education and PPP, Colliers International, Dubai, UAE
09:30 Destination treatment in the EU: Market forces and future projections
Dr Vincenzo Costigliola, President, EMA - European Medical Association, Brussels, Belgium
10:00 Medical travel for children – challenges and special considerations
Prof Gareth Morgan, Medical Director, Consultant Paediatrician, The Children’s Trust, Surrey, UK
10:20 Helping customers to make the right decision: The hospital performance measurement and ranking system in Dubai as a model for improving patient orientation
Linda Abdullah Ali, Head of Medical Tourism Office: Health Regulation Department, DHA, Dubai, UAE
10:50 Sponsor session: Treatment destination - Jordan (Winner of the IMTJ ‘Medical Tourism Destination of the Year
2014’ Award) Abdallah Hindawi, CEO, Private Hospitals Association (PHA),;Amman,;Jordan
11:00 COFFEE BREAK
11:40 Nepal earthquake – start a service, build the business Dr Subash Pyakurel, CEO, Health Concern, Kathmandu, Nepal
12:10 Regenerative medicine Dr Samuel Bernal, Professor of Medicine, Emeritus, University
of California, Los Angeles; Physician in Hematology/Oncology, Cedars Sinai Medical Center, Beverly Hills, California, USA; Consultant & Adviser, Institute of Personalized Molecular Medicine, The Medical City, Manila, Philippines
12:30 IDEAS FORUM: Senior health and life extension medicine. Presentations are followed by an open Q&A session on the
following topics: • Tourism for anti-ageing Stella I. Tsartsara, Gerontologist, Integrated Long Term Care and
Cross-Border Healthcare Advisor/Senior and Health Tourism Planner, Brussels, Belgium
• Gerontology as a specific set of treatments Dr Jaap Krulder, Geriatrician and President, European Union
Geriatric Medicine Society 2014 Congress, Schieden, Netherlands
• Life extension medicine Dr Abdulrazak Abyad, CEO, Abyad Medical Centre, Beirut, Lebanon
TRACK ONE: Patient care and quality management
14:30 OPEN DEBATE SESSION: Quality management in hospital groups
Debate statement: Large size brings more quality PRO: The larger the site, the higher the standard of quality Dr Samer Ellaham, Chief Quality Officer, Senior Consultant,
Sheikh Khalifa Medical City, Abu Dhabi, UAE CON: Quality is vested in staff not size Andreas Braun, Head of International Unit, Klinikum
Stuttgart, Stuttgart, Germany
15:15 CASE STUDY: International patient services – getting it right Saadiah A. Ali, Executive Healthcare - Global Patient Services,
Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE
15:45 COFFEE BREAK
16:15 Sharing patient data across international boundaries – exploring the use of innovative technology for the benefit of international referrals
Dr John Connolly, Clinical Lead, TPP, Birmingham, UK
16:45 PANEL DISCUSSION: Improving the patient experience – strategies for patient care distinction
Panellists Zahid Hamid, Director, Right Choice Healthcare, London, UK Esther Law Lee Poh, Chairman, Excellence Medicare
Management and Consultancy, Guangzhou, China Dr László Puczkó, Managing Director & Head of Tourism,
Resources for Leisure Assets, Budapest, Hungary
TRACK TWO: Managing relationships with non-medical partners
14:30 Between regulation and free markets: The current state of facilitator’s compensation throughout the world
Zahid Hamid, Director, Right Choice Healthcare, London, UK
15:00 The Dubai Free Zone - a new facilitation model Dr Fatma al Sharaf, Senior Manager – Strategy & Development,
Dubai Healthcare City, Dubai, UAE
15:45 COFFEE BREAK
16:15 PANEL DISCUSSION: Opportunities and risks in medical beauty travel: Strategic and aesthetic optimisation for the Middle East region
Panellists Dr Marwan Zarouni, President, Emirates Plastic Surgery Society,
Dubai, UAE Dr Karl Grün, Director of Development, Austrian Standards
Institute, Vienna, Austria
17:15 Facilitated Q&A session with track two speakers
IMTEC 2015 Conference bro_8pp.indd 5 7/23/15 11:39 AM
HALF-dAY WORKSHOP Thursday, 8 October 201509:30 – 12:30
Are integrated wellness services taking over traditional medical tourism?Moderator: Dr László Puczkó, Managing Director & Head of Tourism, Resources for Leisure Assets, Budapest, Hungary
PanellistsSheila McCann, General Manager, Chiva-Som International Health Resort, Prachuab Khirikhan, ThailandNils Behrens, Managing Director, Lanserhof Hamburg, Hamburg, Germany Mike Wallace, Brand Manager, Danubius Health Spa Resorts, Budapest, Hungary Dr Maria Ridao Alonso, Medical Director, Dubai Herbal & Treatment Center, Dubai, UAE
Evidence-based medicine and traditional healing approaches have become popular with more people using alternative medicine. This half-day workshop will introduce the different ways that the other medical travel related sectors have developed and marketed health improvement oriented services. Attending this workshop will help you understand how hospitality and wellness industries fit into the medical travel market and how they can be combined to create an exciting medical travel package.
This workshop is not only applicable to those directly related to the hospitality and wellness field, but also to the industries that have enquiries regarding a total medical travel package.
Key objectives • Find out how big the medical travel market is and the potential growth of the
medical travel industry• Discuss the lessons learned from successful health/integrated wellness
tourism providers• Evaluate the expectations of health conscious customers
Key learning outcomes • Assess the development and market opportunities beyond traditional areas of
medical services• Explore the market potential from segments that have not yet been reached • Measure the market competition from specialised wellness providers
Apply for your invitation! www.medicaltravelexhibition.com/invite
Running alongside the conference is the exhibition which will host more than 100 exhibiting companies from 40 countries. Aside from attending the conference, this global industry event offers you a unique platform to visit and find out the different high quality care, state-of-the-art facilities and world-class medical services on offer. International medical centres offering treatment in areas such as cosmetic and plastic surgery, dentistry, eye surgery, gynaecology, cardiology, orthopaedic surgery, among many others, will display their top-notch amenities at the International Medical Travel Exhibition and Conference. You can also explore exciting medical travel destinations and source various medical services from many exhibiting countries.
Don’t miss this opportunity to gain first-hand access and interaction with global healthcare providers. The exhibition will be open on 7-8 October 2015 from 10:00 – 18:00 for anyone interested in finding a healthcare institution that can provide patients with quality services.
Visiting the exhibition is FREE, register now! www.medicaltravelexhibition.com/visit
OVERVIEW
www.medicaltravelexhibition.com/cb
International Medical Travel Exhibition and Conference
Are you responsible for sending a large number of patients overseas for treatment?Become a VIP hosted buyer. Apply here www.medicaltravelexhibition.com/CMT
The Commissioners of Medical Travel (CMT) ProgrammeThe CMT Programme is a VIP hosted buyer programme that sets IMTEC apart from other medical travel events as it ensures you receive substantial networking opportunities with exhibiting companies increasing your international presence and patient network.
NEW - the matchmaking software allowing you to preschedule your meetings with exhibitors ahead of the event.
If you are interested in building your international network of partners, this is an opportunity you cannot afford to miss. Become a CMT now -
www.medicaltravelexhibition.com/CMT
Exhibitors by industry19%
16%
14%
13%
12%
9%
7%
5%
3%
2%
Hospitals and clinics(Private or Public)Travel agencies and services
Medical assistance companies and facilitatorsGovernment
Health insurance
Hotels, accommodation and airlines
Spa facility
Complementary and alternative medicine
Consultants
others
America
5%
GCC/ Middle East
54%
Asia
15%
Africa
8%
Europe
18%
Exhibitors by region
Why attend
58% source new partners
53% attend the conference
42% meet with industry colleagues
21% establish strong relationship with partners
21% find specific services
IMTEC 2015 Conference bro_8pp.indd 6 7/23/15 11:39 AM
HALF-dAY WORKSHOP Thursday, 8 October 201509:30 – 12:30
Are integrated wellness services taking over traditional medical tourism?Moderator: Dr László Puczkó, Managing Director & Head of Tourism, Resources for Leisure Assets, Budapest, Hungary
PanellistsSheila McCann, General Manager, Chiva-Som International Health Resort, Prachuab Khirikhan, ThailandNils Behrens, Managing Director, Lanserhof Hamburg, Hamburg, Germany Mike Wallace, Brand Manager, Danubius Health Spa Resorts, Budapest, Hungary Dr Maria Ridao Alonso, Medical Director, Dubai Herbal & Treatment Center, Dubai, UAE
Evidence-based medicine and traditional healing approaches have become popular with more people using alternative medicine. This half-day workshop will introduce the different ways that the other medical travel related sectors have developed and marketed health improvement oriented services. Attending this workshop will help you understand how hospitality and wellness industries fit into the medical travel market and how they can be combined to create an exciting medical travel package.
This workshop is not only applicable to those directly related to the hospitality and wellness field, but also to the industries that have enquiries regarding a total medical travel package.
Key objectives • Find out how big the medical travel market is and the potential growth of the
medical travel industry• Discuss the lessons learned from successful health/integrated wellness
tourism providers• Evaluate the expectations of health conscious customers
Key learning outcomes • Assess the development and market opportunities beyond traditional areas of
medical services• Explore the market potential from segments that have not yet been reached • Measure the market competition from specialised wellness providers
Apply for your invitation! www.medicaltravelexhibition.com/invite
Running alongside the conference is the exhibition which will host more than 100 exhibiting companies from 40 countries. Aside from attending the conference, this global industry event offers you a unique platform to visit and find out the different high quality care, state-of-the-art facilities and world-class medical services on offer. International medical centres offering treatment in areas such as cosmetic and plastic surgery, dentistry, eye surgery, gynaecology, cardiology, orthopaedic surgery, among many others, will display their top-notch amenities at the International Medical Travel Exhibition and Conference. You can also explore exciting medical travel destinations and source various medical services from many exhibiting countries.
Don’t miss this opportunity to gain first-hand access and interaction with global healthcare providers. The exhibition will be open on 7-8 October 2015 from 10:00 – 18:00 for anyone interested in finding a healthcare institution that can provide patients with quality services.
Visiting the exhibition is FREE, register now! www.medicaltravelexhibition.com/visit
OVERVIEW
www.medicaltravelexhibition.com/cb
International Medical Travel Exhibition and Conference
Are you responsible for sending a large number of patients overseas for treatment?Become a VIP hosted buyer. Apply here www.medicaltravelexhibition.com/CMT
The Commissioners of Medical Travel (CMT) ProgrammeThe CMT Programme is a VIP hosted buyer programme that sets IMTEC apart from other medical travel events as it ensures you receive substantial networking opportunities with exhibiting companies increasing your international presence and patient network.
NEW - the matchmaking software allowing you to preschedule your meetings with exhibitors ahead of the event.
If you are interested in building your international network of partners, this is an opportunity you cannot afford to miss. Become a CMT now -
www.medicaltravelexhibition.com/CMT
Exhibitors by industry19%
16%
14%
13%
12%
9%
7%
5%
3%
2%
Hospitals and clinics(Private or Public)Travel agencies and services
Medical assistance companies and facilitatorsGovernment
Health insurance
Hotels, accommodation and airlines
Spa facility
Complementary and alternative medicine
Consultants
others
America
5%
GCC/ Middle East
54%
Asia
15%
Africa
8%
Europe
18%
Exhibitors by region
Why attend
58% source new partners
53% attend the conference
42% meet with industry colleagues
21% establish strong relationship with partners
21% find specific services
IMTEC 2015 Conference bro_8pp.indd 7 7/23/15 11:39 AM
Hotel and accommodation detailsPlease contact: Informa Exhibitions Hospitality Department
Tel: +971 (0) 4 407 2693fax: +971 (0) 4 407 2517Email: [email protected] to unforeseen circumstances, the programme may change. Informa Life Sciences Exhibitions reserves the right to alter the venue and/or speakers.
EASY WAYS TO BOOK YOUR DELEGATE PLACE:Call +971 4 336 7334Email [email protected] www.medicaltravelexhibition.com/cb Mail Informa Life Sciences Exhibition
P.o. Box 9428, Dubai, UAE
DELEGATE BOOKING FORM
DELEGATE DETAILS
IMTEC two-day conference
Mr/Ms/Dr/other: first name: Surname:
Degree (e.g. MD, PhD, Do, rn):
Specialty/Department:
Job Title: Email:
Tel: fax: Mobile:
DEL
EGAT
E 1
DEL
EGAT
E 2
Mr/Ms/Dr/other: first name: Surname:
Degree (e.g. MD, PhD, Do, rn):
Specialty/Department:
Job Title: Email:
Tel: fax: Mobile:
DEL
EGAT
E 3
Mr/Ms/Dr/other: first name: Surname:
Degree (e.g. MD, PhD, Do, rn):
Specialty/Department:
Job Title: Email:
Tel: fax: Mobile:
Company/Hospital:
Address: Email:
Postcode: Country:
Tel:
fax:
no. of employess on your site:
1000+ 500-999 250-499 50-249 0-49
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COMPANY DETAILS
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Priority booking code: IMTEC15CB
International Medical Travel Exhibition and Conference
7-8 October 2015Dubai International Convention
& Exhibition Centre, UAE
Book and pay before 1 September 2015
Book and pay before 5 October 2015
On-site prices
USD EUR AED USD EUR AED USD EUR AED
250 220 920 300 265 1100 350 310 1285
Cheque payment made payable to Informa Middle East Limited Dubai Branch and send to P.O. Box 9428, Dubai, UAE(Please note: Informa Middle East Limited Dubai Branch will not cover any transfer charges. Please add US$30 extra)
Cash payment can be made at the Informa Exhibitions Floor 19, Sheikh Rashid Tower, Dubai Trade Centre
Yes, please contact me to book travel and accommodation
CancellationIf you are unable to attend, a substitute delegate will be welcome in your place. If this is not suitable, a 50% service charge will be payable. Registrations cancelled less than 14 days before the event will not be refunded.
Please tick (✓) if you would like to pay by:
Credit card Cash Cheque
Bank transfer Bank draft
A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheque in Dirhams or US$. Please note that all US$ cheques and bank drafts should be drawn on a New York bank and an extra amount of US$6 per payment should be added to cover bank clearing charges. All payments should be in favour of Informa Middle East Limited Dubai Branch.
IMTEC 2015 Conference bro_8pp.indd 8 7/23/15 11:39 AM
