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R V COMTECH Telephone recorder system users manual

1

R V COMTECH Telephone recorder system users

manual

RV-USB2

RV-USB4/8/16

RV-PCI8 RV-PCI16


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CataloguePreface.. ................ ................ ................ ................ ............... ................ ..... 4

I The requirements for the computer system and installation

for the hardware..........................................4

1Instructions......................................................................................4

2The requirements for computer system. ................ ................ ....... 4

3Telephone connect method..................................3

1)Two lines of simulation telephone line:........... ............ ............. ......... 4

2)Simulation digital signal line:. ............ ............ ............ ............. ......... 5

3)Digital signal line: ............ ............ ............ ............ ............. ............ ... 5

II Installation instructions for Software...............................................6

1Caution.............................................................................................6

2Installation instructions for PCI8 and PCI16........ ............... ........ 6

3Installation instructions for USB4. USB8. USB16 .............. ........ 64Installation instructions for USB2 and USB1...............7

5 Name of the software.....................................................................8

IIISoftware OEM and network setting...................................................8

1Modify the picture and the text.......................................................9

2Network setting of the server ............... ................ ................ .......... 9

VIOperating instructions of service software...................10

1System start-up.........................................10

2User login... ............... ................ ................ ................ ............... ...... 11

3Recording inquire :........................................................................12

1)Dates and local phone numbers................... ............ ............. ........... 12

2)Conversation nature:............... ............ ............ ............ ............. ....... 12

3)Client information ............ ............ ............ ............ ............. ............ . 13

4)Conversation times..... ............ ............ ............ ............ ............. ....... 14

5)Recording play ........... ............ ............ ............ ............ ............. ....... 14

6)Auto AGC......................................................................................14

7)Recording backup............. ............ ............ ............ ............. ............ . 15

8)Recording deletion.................... ............ ............ ............ ............. ..... 16

9)Modification of conversation types...... ............ ............. ............ . 16

10)Conversation lists... ............ ............ ............ ............ ............. ......... 16


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11)Printing of detailed lists.. ............ ............ ............ ............. ............ . 16

12)Conversation remark............... ............ ............ ............ ............. ..... 17

13)Auto play................ ............ ............ ............ ............ ............. ......... 18

4Monitoring the scene ....................................................................18

5Client management .......................................................................18

1) Type :............ ............ ............ ............ ............ ............ ............. ....... 18

2) Add :............. ............ ............ ............ ............ ............ ............. ....... 19

3) Modify :.......... ............ ............ ............ ............ ............ ............. ..... 19

4) Delete:..........................................................................................19

6System setting...............................................................................19

1) Record Destination ........... ............ ............ ............ ............. ........... 19

2) User setting....... ............ ............ ............ ............ ............ ............. ... 20

3) Addition user:... ............ ............ ............ ............ ............. ............ ... 21

4) Modification user.......... ............ ............ ............ ............. ............ ... 21

5) Number Filter ........... ............ ............ ............ ............ ............. ....... 22

6) Incoming call pop up setting ........... ............ ............ ............. ......... 22

7) Data Backup..... ............ ............ ............ ............ ............. ............ ... 23

8) Other parameters..................... ............ ............ ............. ............ ..... 24

7Recording channel setting............................................................26

8Statistical, Missed calls, Operation record................ ................ 27

1) Statistical analysis............... ............ ............ ............ ............. ......... 27

2) Missed calls.... ............ ............ ............ ............ ............. ............ ..... 28

3) Operation record:........ ............ ............ ............ ............. ............ ..... 28

VOperating instructions of client software .......................................26

VIOperating instructions of incoming call pop up software............ 29

VII. Solve problem solution......................................30

VIITechnical Parameters .....................................................................32


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Preface

Welcome to use the new generation record monitor system with high

performance. The system is the fully digital record monitor equipment

researched and developed by our company, integrating requirements of

various fields. It can achieve from single-line to 128 lines call recording,

real-time monitor, high-quality products and super functions , able to bewildly applied in the field of public security, securities and futures

brokering company, bank, civil aviation, railway, electric power

dispatching department and telephone service industry. This manual

introduced the installation instructions about all of telephone recorders .

Take operation system Windows XP and RV-PCI8 as an example .

Describing operation instructions of the PCI8. Other models can refer

this manual to operate ,which models as follows: RV-PCI16RV-USB2

RV-USB4RV-USB8 , RV-USB16, RV-PCI8 , RV-PCI16.

I The requirements for the computer system and installation forthe hardware

1 Instructions

1) System defaults Windows XP is installed on Disk C2) Suppose the recorder system is installed on D/PCI816/ Server08

the driver disk is F

3) PC only connect a piece of recorder box as follows:RV-USB2

RV-USB4JB-USB8 and RV-USB16.but you can plug 8 pieces of

RV-PCI8 or RV-PCI 16 whom are the same mode into computer slot

2 The requirements for computer system

1) HardwareCPUnot lower than C800 or about C800 Memoryno

less than 128M ,hard disk: above 20G

2) Operating System:RV-PCI8RV-PCI16 and RV-PCI8:

RV-PCI8 are supported WIN98/WIN2000 /WINXp

/WIN2003/WINVista, RV-USB1RV-USB2RV-USB4

RV-USB8RV-USB16 are supported WIN2000 /WIN Xp

/WIN2003/WINVista.

3 Telephone connect method

1) Two lines of simulation telephone line:

Usually, call it simulation telephone line that we use common

telephone to dial. Two lines which we have connected the telephoneand paralleled connection, No matter what the Line

is beeline exterior line or interior line can be recorded (See fig


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1-3-1)

1-3-12) Simulation digital signal line:

The line uses simulation digital telephone to dial, we call it

Simulation digital signal line .There are 4 lines connect the

simulation telephone .From the RJ11 that we know 1 and 4 is

power line,2 and 3 is signal line. Parallel connection 2 and 3 can berecorded. (See fig1-3-2)

1-3-2

3) Digital signal line:

The line uses digital telephone and network telephone to dial, we call

it digit signal line. it only can be paralleled in the hand to record . use

"Audio " can work. (See fig1-3-3)

1-3-3


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II Installation instructions for Software1 Caution

Make sure the PC is well grounded. If not, it can't work normally.

The test way as follows: Measure the voltage for the PC external

shell, if less than 1V, it means well grounded. Otherwise, the connection

isnt well enough.

2 Installation instructions for RV-PCI8. RV-PCI16.RV2-PCI8 and

RV-PCI16

Note: Our new products which model are RV-PCI8 and RV-PCI16

more advantage than old card as follows

A. Can mix 8 channels and 16 channels to use in one PC

B. Surge protection for new card, it can protect the device.

C. New card can check and adjust hook on and hook off voltage by

software (check voltage by Test Tel Voltage.exe, adjust voltage by

CARD_CFG.TXT under RV Server)

D. In addition, new products are cheaper than old, then same function

and operation. as old

1) Recorder software in the CD, Copy all the software from the CD to thehard disk.

2) Power off the PC, insert the telephone recorder card into PC

slot

3) Turn on the power, it will show to install driver program after system

startup. Locate the driver F:\PCI8\Driver from the CD. It is installed

successfully after click OK.4) Open My computer from the table, click property with right key

of the mouse, point to hardware, point to device manager. Check

whether have COMTECH or not from the device manager

interface and install driverCH365 Voice Recorder( a piece recorder

is used for properly driver). If have, hardware installed successfully.

Otherwise, failed.

5) Open PCI816/Server 8 or Server16, run TMN.exe, installation is

completed if interface is viewed.

6) If you want the system to run the recorder program automatically

every time you turn on the PC, please follow the steps as below:From Folder "server08"(PCI16 will be server16), highlight the

"TMN.exe" icon and right click the mouse, point to "send To", choose

"Send to Desktop(create shortcut)". Copy the "shortcut to TMN.exe"

from desktop to "start /All programs/startup".7) In some case the program will automatically exit during recording

when using PCI16 model, you will have to disable the


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Hyper-Threading Technology in BIOS before it can be used

properly. The method is as follows: Turn on your PC, press "Delete"

immediately and enter "BIOS setup", set Hyper-ThreadingTechnology to be Disabled in Advanced BIOS Features(or other

location depends on your main board). If you still have problem to use,

and your CPU is Duo Core, change the setting as follows: in Window

XP, click start, point to run, key in msconfig, point to

BOOT.INI, point to Advanced options, make a mark on theNUMPROC and select 1, then click OK. Restart the PC, your

phone recorder will work normally.

3 Installation instructions for RV-USB4.RV-USB8 and

RV-USB161)Recorder software in the CD, Copy all the software from the CD to

the hard disk.

2) Connect telephone recorder box to your computer by USB line,

system will find the new hardware and mention you ,At that time pop

up Dialog choose "no, not this time" from "welcome to the

hardware update wizard", then click "next" and choose "install from alist or specific location advanced" and also .Click "next" find "include

this location in the search". In the follows Dialog click "next" "finish",

at the same time ,driver is installed completely.

3) Open "My computer" from the table, click "attribute "with right key ofthe mouse, point to "hardware", point to "device manager". Check

whether installed "Comtech USB Device" driver or not under the

"Universal Serial Bus controllers " from the "device manager"

interface .If have, hardware installed successfully . Otherwise, fail .

4) Open software"USB4816/Server4816",run "TMN.exe". installation is

completed if interface is viewed.

5) Read the document"USB4816/Server4816/CARD_CFG.TXT ", if the

voltage have affected result in it can't work

6) If errors happen to the coming telephone number, change '0' to '1' inthe "Server4816/CARD_CFG.TXT/DTMF_RCV_MODE =0"

7) If you want the system to run the recorder program

automatically every time, please according to the follows:

open the "server08", click the "TMN.exe" with the right key of the

mouse, point to "send end To", point to "Desktop(createshortcut)" .Copy the "shortcut to TMN.exe "from the table to "start

/All programs/startup"4Installation instructions for RV-USB1 and RV-USB2

Support : WIN2000 \ WIN XP\WIN2003\ WIN VISTA


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1)Recorder software in the CD, Copy all the software from the CD to the

hard disk.

2) Before installed USB2 phone recorder, Check whether PC have anyother "USB Audio device". The way is as follows: Right cli ck on "My

computer" and choose property, go to "hardware" "device manager"

"sound, video and game controller" - USB Audio device, if you

have, stop or delete it

3)The driver of USB phone recorder will be automatically installedwhen turn on the computer after connect your RV-USB2 to computer.

Please check the follows: My Computer Property Hardware -

Device Manager Sound, video and game controller - USB Audio

device. If there is no USB Audio device, errors must exist in Window

XP system or USB interface.

(RV-USB1 installation successful automatically still this step , no

need step 4 and step 5)

4) After installation, run USB2\driver\SetupFit.exe, "Setup i s success"

will pop up, that means installation successfully, if

others pop up means ins tal lat ion fai l . I f fai l , run"USB2\driver\UnsetupFit.exe", then pop up "Unset up is

already", click "OK". Restart the PC, try to install as above again.

5)Click Start/control panel/sound ,speech and audio devices/ sound and

audio devices/audio, change USB Audio CODEC to original

sound card, otherwise the sound can be played.

6) Open "USB2/Server " , run "TMN.exe", installation is completed if

interface is viewed

7) If you want the system to run the recorder program automatically

every time you turn on the PC, please follow the steps as below:From Folder "server", highlight the "TMN.exe" icon and right click

the mouse, point to "send To", choose "Send to Desktop(create

shortcut)". Copy the "shortcut to TMN.exe" from desktop to "start /All

programs/startup".

5 Name of the software

1) Driver is a recorder driver program.

2)"Server" is a server software, running the "TMN.exe" will open

recorder interface.

3)"Client "is a client software, running the "TMNC.exe" will open client

port interface.4)Client popup is pop up software for incoming, running the

" TMNCP.exe"will open pop up incoming interface.

5)"ECPlayer" is a software whom can play recorder data, running


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"ECPlayer" will open recorder play interface.

Network settings of the server

1) Inquire the local computer and Router IP address

Click the Run in the start menu and input the cmd in the pop up

running dialog box. And then click OK enter DOS which will

appear a dialog box and input ipconfig. Press the enter key, IP

address and gateway will be shown in figure 3-3-1

3-3-1

2) How to set the RouterInput the gateway (e.g. gateway is 192.168123.254) in the addresscolumn after the IE browsing is opened and set Router. User Name andpassword that are explained in the explanations of Router are supposedto be input in the pop up dialog box. Routers have different brandsand types, so each router has User Name and password belong to itself.Find the route and IP transmission setting terms Some routers arenamed Virtual server, Port mapping or IP transmission, and howto set the router must depend on the instructions See fig 3-3-2:

3-3-2

After 9090909190929093 port of the Router and IP address are

set ,click save before you exit. In addition, some routers must be

restarted. (See fig 3-3-3)


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3-3-3

3) Visit the recording server

(1) If the system have settled IP address of the wide area network , can

visit the recording server through settled IP address.

(2) If the IP address is dynamic, the Peanut Shell software is

recommended. Users can visit the website http://www.oray.net toknow details.

VIOperating instructions of service software

1System start-up

There are two ways to start-up the system. One is start the system

automatically with the operating system. Another is double click the

icon with the left key of the mouse. After startup, pop up the

interface automatically is shown in figure 4-1-1.

4-1-1

Note

1) Only the user who have the Exit right can exit and close the

system after started.2) If the system defaults disk C is recording disk. without chooserecording disk, the current disk in the state information area of the

interface becomes red and very brightly


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3) It will show quantity of clients whom had login local system in the

the long range link which in the right of the interface.

4) Click interface can change another one , (See fig 4-1-2)

4-1-2

2User login

Click the login after system start-up. Pop up the dialog box as follows:

4-2-1

Choose the Username and input the password after that ,Click OK.

If the password is error, must input the password once again. After

username and password are completely correct show that the system willbe registered normally,(See fig 4-2-2)

Note: (The system defaults that Username is Manager and the

password is blank.)

4-2-2


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3Recording inquire :

The system login main interface. click inquire enter recording replay

click search .and then listed the recording information interface isshown in the figure 4-3-1

4-3-1

1) Dates and local phone numbersDate: Date of recording who need to be inquired .Each time you can

get the information which a day or many days through the date, month

and year . System defaults the recording of that day The local phonenumbers: when the date is chosen, local phones will find all the local

phone numbers containing the line in and line out calls . System

defaults for all, that is, Any local phone numbers can be inquired if

you choose one phone number or more

2) Conversation nature:

there are three conversation directions as follows : All, line out

and line in

(1) Choose direction: It means inquire conversation details when

choose ALL then only search line in or line out calls if

choose line in or line out

(2) Type: there are three types can inquire: All, Conserve andCommon. It means can inquire any types of recording when

choose All.

(3) Only inquire the recording whom was reserved when choose

Conserve.

Conserve phone means users whom dont want the system to delete

this call automatically when it was circulating and keep it in

conserve. Now tell you the way how to set it. Select recording what

want to work and then click important from recording inquire.

There is a mark such as v in the important., Not to be setconserve is that common phone which can inquire all ofrecordings besides the conserve


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3) Client information

Can be inquired recording according to the Companies names

Linkman and Contacting telephones . All of the informationaccording to the Client information column to set. It will

show all of line in and line out recording whose name are similar to

the users company when choose companies name

It will show all of line in and line out recording whose name are

similar to the User name when choose Linkman It willshow all of line in and line out recording whose name are similar to

this number when choose Contacting telephones .

4) Conversation times

This function is to filtrate the conversation sessions of all the

conversation recording that are appointed.

Note: The time is calculated from the phone is hooked on instead of

the call is connected.

5) Recording play

click search in the text area when pop up recording replay dialog

box . After this, all of the phone recording will be listed. Audio cardcan work after click Play in the panel . Meanwhile, can use

recording card to work, only plug a piece into audio output slot if

there are more than two pieces of recording cards.

(1) The recording of record order

Click search after the inquiry about conversations are ready. All

of the conversation recording which be suitable for the conditions

will be inquired by the system automatically and the local phone

numbers will be put in chronological order.

Users can put the conversation recordings in the order according tothemselves as the follows: only click time from the title ,the

system will order according to your operation .

(2) Play, Pause, Stop ( there is no Pause in the recording card)

Choose a piece of recording and then click Play. Connect the

Voice box or Microphone to the audio card or audio outputslot in the recording card. There are 15 levels volume and you can

adjust it according to yourself. The large number, the large volume.

Contrarily, Pause is a button used to stop play. Click Pause

playing will be stop, operate it once again, the playing will be

continue.

6) Auto AGCRecording are replaying, you can use Auto AGC if the sound

unbalanced. there are 7 levels volume from 0 to 7. the large number ,

the large volume .


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Note: If there is no voice, the follows cases must be checked. Whether

the system has sound card or the sound card driver program is

installed correctly. Further more, whether errors exist in the audiooutput device whom is the system defaults .

7) Recording backup

Choose the conversation record who need to be backup ,click

Backup ,pop up the dialog box is shown in figure 4-3-2. point to

WAV or MP3 is OK.

4-3-2

(1) Supported WAV format after back-upped .it can play to use tools

of the window XP, the step as follows : Start---ProgramPhoneumberEntertainment Recording player. Copy it to other

computer also can play.(2) After back-upped about he rule of documents name local

numberconversation dateconversation beginning

timetalking directionsconversation times-line in or line

out numbers Format is MP3 or WAV be shown in figure

4-3-3 .( 0 means line in and ; 1 means line out)

4-3-3

8) Recording deletionChoose the recording who need to be deleted in the dialog box

recording replay. Single click delete in the current panel and will

pop up dialog box is shown in figure 4-3-4 then click OK to delete

it.

4-3-4


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9) Modification of conversation types

Choose conversation recording who is need to be revised , click

Important and then make a mark in the recorder. it will not bedeleted .In addition ,there will be a file TMNData_imp in the root

directory of the hard disk. Like F/TMNData_

Imp/20070604/1/145657- O-0023-10000-S.Dat is shown in

figure 4-3-5

4-3-5

10) Conversation listsClick Lead, can be listed in the recording replay, the file of type isxls. its convenient to search the Conversation list is shown in the

figure 4-3-6:

11) Printing of detailed lists

If want the conversation lists which was inquired need to be printed,

click Print outis shown in figure 4-3-7


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4-3-7

Click pre-browse area can make the picture larger or smaller. If have

many pages need to be printed ,cl ick the but ton on the

pre-browse area can set printing . when the printing isnt need ,click

the button to give up . Otherwise, click Print out if only one

page need and printed it directly .The system will be shown in figure

3-3-8 when have many pages need to be printed.

4-3-8

Note: If printing is outside the page range ,only adjust the width of

each column in replay interface with mouse until the range is

suitable.

12) Conversation remarkChoose one of the conversation record, click instruction and will be

shown in figure 4-3-9, and then input 20 PCS Chinese or 40PCS

English in the dialog box

4-3-913) There is Auto play dialog box at the right of Recording search. If

have mark, recorder play automatically from the top to down Without


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mark, can choose it manually.

4 Monitoring the scene

Only the current user who had login and owned the right ofMonitor can monitor the scene. Clic k Monitor in the interface.

After that ,the mouse will change the shape to on the screen. Click

any channels can monitor current conversation

During monitoring, click other channel can replace it.

There are two ways to stop monitoring. One is click Monitor once

again. when the button pop up and monitoring will be stopped.

Another is that click it with the right key of the mouse when it on the

information area. The button Monitor will pop up automatically aftermonitoring was stopped.

Notes: Only the phone is calling can be monitored. Otherwise will make

noise during the monitor and it have no effect to the calling.

5Client management

Only the current user who had login and owned the right of Client

management can manage the client. Click client in the interface will

be shown in figure 4-5-1

4-5-1

1) Type :

Click add categories add subcategories add clients add contact

person and add telephones number .A concerned category will be

automatic generation in the left of the area and then input the name.

There are five parts made up client information as follows:

Use incoming call pop up setting software can pop up client

information whom was input.

(1) Category: To classify clients area nature and so on. Forexample, according to the identity.

(2) Subcategory: To classify once again according to the category .It is

favorable to distinguish client. For example, according to the area .

(3) Clients name: For example: company name of the client.


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(4) Contact person: contact person is belong to the clients company.

each client can own one or more contact person and the number is

not limited.(5) Contacting telephone number: The phone is very important which

belong to contact person. each linkman can own one or more

contacting phone number and the number is not limited.

2) Add :

Click add in the right of the panel and then the system will add anode automatically at the end of the tree node which was

appointed .Only need input content whom was added

3) Modify :

Click modify in the right of the panel and then the system will enter

editing in the tree node which was chosen .Only need input content

whom was revised

4) Delete:

Click Delete, then delete all of the node and sub-tree node under it

after confirmed. In order to avoid operating carelessly, take care when

any node is deleted. System will remind the user whether delete or not6System settings

Only the current user who had login and owned the right of system can

set system. Click system in the main interface, will pop up system

settings interface. there are six parts made up it as follows:

record destination user settings channel number filter incoming

call pop up setting backup and other parameters.

1) Record Destination

After Click System in the main interface, the system will enter

record destination be shown in figure 4-6-1

4-6-1

Users can choose recorder storage disk which is logic or networkmapping disk according to themselves

All of the storage devices can be set which the operating system known.


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It is unnecessary to use all of the storage disks. You can choose a

suitable one.1G hard disk space can record 175 hours (5.71M per

hour) .Only calling can record and will not take any hard disk space ifno telephone. Suppose the user have 8 lines and each line has an hour

conversation every day. the hard disk size need 17G for a year . method

of calculation as the follows: 365815.8M/h16936M.

Notes: (1).User must set a recording disk at least. All channels will not

record if havent choose disk.

(2).If spare or total space disk below 1,it means disk cant work and

the reason as follows: disk is broken , wrong format or nor

formatted and so on.

Recording will make data file automatically deposit it under harddisk root directory TMNData" which was set in advance as

follows:F/TMNData/20070616/1/150213-O- 0012-10000-S.Dta

2) User setting

According to specific circumstances, distributing different legal right

to each user is shown in figure 4-6-2

4-6-2

3) Addition user:

Click add in the dialog box, and then be shown in figure 4-6-3

4-6-3

Input the user name and choose the corresponding rights will beappointed password for new user, then click OK. The system

defaults that pass word is blank. It is better set password for the newuser.


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4) Modification user

Choose the user who need to be modified, then click change

password in the dialog box or double click the user name with the l eftkey of the mouse will be shown in figure4-6-4:

4-6-4

Only the right of modification and new password were modified.

Notes(1) In order to protect the rights of the current user whom uses

the account. Must input the original password correctly when

need replace. Otherwise cant modify.(2) Manager owns all of the rights ,so his account cant be

modified.

(3) Delete user: Choose the user who need be deleted. Click

Delete in the dialog box and the system will remind user

whether delete or not. It means the user cant login any moreafter be deleted.

5) Number Filter

The number filter is shown in figure 4-6-5;

4-6-5

It means filter all of line in and line out number. Then the number who

is setting that are fixed and cant be recorded. Take 163 as an

example. Suppose 163 is fixed as the filtrating number.dial163and1632567will not be recorded. But dial 25163,

851632will be work.. Other filtration numbers the same as above.


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6) Incoming call pop up setting

It use to set that pop up basic information of the incoming call client

which telephone in the server port and the computer whom haveinstalled recording device through internet successfully login in the

client port. The details is shown in figure 4-6-6

4-6-6

(1) set by user who is in the user setting. The user name will change

in the incoming pop up setting which was modified in the user

setting. Local phone of the incoming pop up and the other part

number be limited by here when client port login.(2) Local phone call display; it use for the users who was appointed and

can choose one or more information pop up. A piece of telephoneline can set many users pop up. If manager and tj want to know the

information which about 13839767625 in time. Only choose

them. Client will pop up hint automatically when have incoming

call from the four telephone after manager and tj login other

computer .

(3) Incoming call display for prefix number Only pop up the first

number. from the picture we know, only pop up 138139.

7) Data Backup

Click backup will be shown in figure 4-6-7

4-6-7


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(1) Auto backup: Set a settled time and then automatically backup

current recording file.(2) Backup time: Auto backup the data within N days (N is number)

In generally, dont backup when the phone is busy because it will

affect recording If necessary, please backup during the few calls.

8) Other parameters

Click other parameter is shown in figure 4-6-8

4-6-8

(1) Mute N seconds is off . when use audio control record ,if the

setting was checked N seconds it means mute and call is off.

System defaults 10 seconds, but the range from 1 to 30 seconds.

(2) Min effective call is N seconds: It means the conversation is

effectively which need how many seconds after hook on. That is in

order to reduce the recording data whom is useless and the range

isnt limited . The system defaults 15 seconds, Note: the incoming

call isnt limited by this parameter(3) Max dial interval is N seconds. When dial a phone number, the time

doesnt exceed this setting between twice press it. If exceed, the

number is useless which you second time dialed. The system

defaults 25 seconds .now take 123456 as an example .when you

press 456 after 25 seconds if press 123 first. Only 123asrecording number. 456 is useless.

(4) Long-distance IP number; the system will intercept the IP number

automatically and without record it after set IP number. If you

want to dial 17909075512345678,the 17909 is IP number,

the system will keep075512345678 as record automatically

Note: It can use together with the dialed number prefix, the system can

recognize the dialed number 917951075512345678 is

075512345678. The system supports 4 IP numbers at most.


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4-7-1

Channel number will show automatically according to the recording

device which is installed in the PC. If installed USB8,there will be show

8 lines under the channel number.. if have 2 pieces PCI 16 were installed,

it will be show 32 lines under there.. Choose anyone channel number, it

will show information about it in the right of area.

1) Native number is a telephone number who connect the channel. It need

to be set, otherwise channel cant record.2) There are three record modes as follows: voltage control ,audio

control and key control.

voltage control can show the number which dial in and dial

out.audio control and key control havent this function.

use "key control" recorder .base on the last key which is press the

telephone .** means need this recorder.## means give up

3) The telephone number of dial in and dial out display prefix Dial in

prefix is that delete one or more before all of the phone number

which have phone dialed in. For example: It will appear 9 before the

incoming call number when dial in ,if 9 is set the dial in prefix,

the recorded number will delete it automatically.4) Need record is use for choose recording option and there are four as

follows: All In Out No

5) recorder time: if choose record must set the recording time, the

system defaults whole day, and will provide three time quantum. The

first must to be chosen .6) Mute value

It is the sound value of environment. when use audio control

recording need confirm the numerical value from 1 to 999, when

recording the large numerical value, the large sound .Contrary ,thesmall numerical value, the small sound.

You can adjust Audio control numerical value of the startup

recording according to the environment. Choose voltage control


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record, numerical value must greater than current value. Otherwise

errors will show in the main interface. Mute value is ally to the value

of the documents CARD_CFG.TXTRING_THRESHOLD=300whom is under the Server 8.if need, can adjust it.

8 Statistical, Missed calls, Operation record

Click Statistical in the main interface will be shown figure4-8-1

4-8-1

1) Statistical analysis

It can be used to count the historical conversation records. You can

inquire the statistical through the follows: local phone date

Talking direction type client information and conversationtimes

The way to set the combination conditions is the same as the way in the

Recording replay. The details operation, please refer to the former

Recorder replay.

When the inquire conditions are fixed, click search and then the

system will list the statistical report, which includes Local phone

Talking direction Accumulated times Accumulated session and

Average session

If it is necessary to print the counted result, click the Print out or

lead and then enter the printing pre-browse area. The specific way isthe same as the way in the detailed list printing of recording replay. the

details operation, please refer to the former recording replay.

2) Missed calls

Missed calls: It is used to inquire and print out the details lists of the

missed calls. the interface is shown in figure 4-8-2


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4-8-2

Local phone numbers: Can choose the missed calls on any telephone .Date: Can choose any missed calls recording of any day during the

range.

When the inquiry conditions are fixed, click search and then the

system will list all the records that fit the conditions.

Print: Print all the records sought that fit the conditions. Click Printout button and then enter the Printing pre- browse interface. The

specific operating ways are the same as the ways in the detailed list

printing of the recording replay. As for the detailed operations, please

refer to the former detailed list printing of the recording replay.

3) Operation record:

Record the daily system operation is shown in figure 4-8-3

4-8-3

VOperating instructions of client softwareBasic operations

Client is inquiry software of the Client port. All of recording

products are the same as client port software. Open this software, there

are 11 documents included will be shown in figure5-1-1

5-1-1

Running TMNC.exe will be shown in figure 5-1-2

5-1-2


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In server main interface system /user setting set the Name and

password.In server IP/ Domain, if without router or inquiring and monitoring

the recording within the local area Internet, input the IP address of PC

who is installed the recorder card. If have, input the out IP address, the

details refer to the former server setting.

Click login enter the system interface, choose name andpassword the same as the server

Click ok the client main interface will be shown in figure 5-1-3

5-1-3

Open the client port in local computer input 127.0.0.1 in the Server

IP/Domain If open it in the local area ne twork only input local computer

IP in the Server IP/Domain

VIOperating instructions of incoming call pop up software1) Choose the objective installation disksuch as Disk D:;establish a new

directory in the objective disk (such as D/TMNCP/).copy all the

documents from CD F/Client Pop to the objective disk.(such

as),there are five documents under the D/TMNCP/Client Popup whom

is successfully copied are shown in the figure 6-1-1


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2)Click My computer enter D/TMNCP, click the document

TMNCP.exe with the right key of the mouse will be pop up the menu

is shown in figure 6-2-1

6-2-1

3) Click Desktop(create shortcut) , the follows picture will appear on

the table 6-3-1. The name of the icons can be changed., The way is thatclick the icon with the right key of the mouse and then choose

Rename among this menu .

6-3-1

4) Double click the shortcuts TMNCP .exe in the table ,the running

program will pop up the dialog box is shown in figure 6-4-1

6-4-1

The operating instructions of Server IP/Domain andsystem login the same as the client

5) After the user have login successfully, it will pop up interface when

there is a call coming whom is suitable for filter . There is a instruction

in server about how to set the number in pop up as follows:

systemincoming call pop up setting.6) Cancellation: Click cancel will be switched off the server when it is

unnecessary to receive the pop up of incoming calls. After do it, the

new link can be established


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7) Print: All of the numbers were received and can be printed. Details the

same as the Server

8) Hide :Click hide, the interface will be hided or shrank by itself.However, it will pop up automatically when have an incoming call

9) Exit: Click Exit and the system will remind the user whether exit or

not. If Yes is clicked, the whole program will be closed and pop up

of incoming calls cant be received any more.

VII. Solve problem solutionCheck PC connect ground solution as follows

1. If the recording system installation as usual and recording software

canwork normal, but have problems as follows

A.Cant record

B.Record or hook on and hook off unsteadily

C.Didnt show dial out numberD.Dialed out number not complete

E.Dialed out number was wrong

F.Without incoming call number

G.Incoming call number not complete

H.Incoming call number was wrong

All of these problems came from PC connect ground not very well

2.Check PC connect ground status as follows

A.Operation tool : digital multi-meter

B.Setting multi-meter as AC 100V , showed as picture

C. One of the hand hold black metal, another hand hold red

insulation part. Use red pen pin touch behind of the computer

external shell which without oil paint and have good power

on place, for example: touch screw of external shell. If thevoltage below 3V means connect ground very well ,above 3V

means connect ground have


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big problem and must solve it until recording system

can work

Computer must be connect ground very well ,recorder system can

work steadily.Meanwhile,can protect PC effectively and recordersystem serge protection function

3. According to the nation standard, the plug of the PC must have

ground line.

Use multi-meter check ground line whether protection in the plug as

follows:

A. Setting multi-meter as AC 700v

B. Use black watch pen check ground plug ( middle of the plug ) make

sure it is safety as follows

C.Use red watch pen insert another plugs step by step , if one of the plug

was showed 220V means connect ground very well .If without showed

220V on the both of plugs means have big problem


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D.Underthe "voltage control" record mode,JB-USB4,JB-USB8,

JB-USB16,JB2-PCI8 and jb2-PCI16 couldn't work normallybecause hook on voltage too high or too low .We can open

the file CARD_CFG.TXT under the server ,read

explanation carefully and then adjust the numerical value

OFF_HOOK_THR =18

5.How to modify disorder code showing:

There are three files LangCN.lvg LangEN.lvg LangTW.lvg under

server and client. Customer can change original language to other foreign

language.

Except simplified Chinese operation system and traditional Chinese

operation system , other operation system showing the words as

LangEN.lvg . If the recorder interface didnt show as the

LangEN.lvg , but it showed as LangCN.lvg and lead disorder code in

the interface.In order to can work normal ,please reset the file name

LangCN.lvg to LangCN1.lvg and LangEN.lvgto

LangCN.lvg .The interface modified successfully .

VIIITechnical ParametersInput: 1 to 128 channels ,increase by 2 or 16 channels

Impedance: high impedance >100K ohm

Signal-to-Noise: 50dB

Frequency response: 300Hz to 3400Hz

Digital mode: GSMCollection speed: 12.5Kbit/s,compression ratio is 5

Average search path: 39MS

Power waste: 300W MAXCeltic: +5 to +40

Humidity: 5% to 85%

Date post:	02-Jun-2018
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