CHAPTER NINE

What To DO!

For those that don’t think they have something in place right now, before you do or buy anything, follow this checklist first, then act: q  Read and understand all the legal requirements in

your city, state or region q  Develop a risk management system and strategy that

is relevant to your specific business activity and needs q  Plan and implement adequate, dedicated resources to

maintain and improve your systems and strategy q  Ensure you have processes and procedures to identify

and manage risk at every stage of the travel activity q  Educate, train and support employees and managers

to use all the systems and procedures, including updates

q  Audit and verify the system works from start to finish

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“ The employer’s duty to ensure the health, safety and welfare of their

employees would extend to ensuring that employees are not

exposed to security risks” -­‐  Inspector  Nguyen  v  Western  Sydney  Area  Health  Service  [2003]  NSWIRComm  268  (Australia)  

For those that believe they have a compliant travel health, safety and security system, check your system against this list : q  Produce the list with all the official terms of

reference, legal and regulatory standards q  Write the specific legislation name in which you are

compliant or exceed onto the printed version of your risk assessment, safety management plan or risk reduction strategy. Document the gaps.

q  Document how and where the solutions and approach are relevant to your business, a traveller selected at random and a destination in which your company travels.

q  List the specific resources, costs and budgets allocated to travel risk management

q  Review 5 random travel risk assessments for your travelling employees

q  Show the audit and review process for the past 3 years

How many boxes can you tick with confidence?

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“ This includes risks not only to employees’ physical safety but to their psychological safety as well”

-­‐  Derrick  v  Westpac  Banking  Corpora3on  [2006]  NSWIRComm  76  

As with all things business, have a documented, actionable plan the covers all the elements and references support documents and resources as required.

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Ensure that all plans, assessments and resources are location based, specific to your business and the destinations to which your company travels.

Apply the process to every single person, inclusive of risk identification, assessment and selected education or modifiers to support business travel.

Identify hazards and risk management focus areas associated with each journey and means of travel, duration and type of activity undertaken.

Collect all the facts and complete a full risk assessment process before selecting modifiers or risk management solutions or purchasing services.

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Make sure your solution is adaptive to support current travel, trends and future forecasts or run the risk of being quickly irrelevant or ineffective.

Apply it routinely and improve and adapt as required. Feed data and results back into your approach, obtained from actual traveller activity and results.

Test your assumptions routinely and in the wake of events or circumstances that affect your company or similar traveller demographics whenever possible.

If you’re interested in understanding how to instantly evaluate, educate and monitor the risk for every single traveller and business trip as part of your travel health, safety, security and risk management

What begins as a workplace extension, ends in a business anywhere opportunity “

” -­‐  Tony  Ridley  CEO  Intelligent  Travel