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A guide for parentsHelpifyouarelookingforwork,onlowpay,orclaimingbenefits

Part of the Department for Work and Pensions

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This leaflet is only a guide and does notcover every circumstance. We have doneour best to make sure that the informationin this leaflet is correct as of April 2010.It is possible that some of the information isoversimplified, or may become inaccurateover time, for example because of changesto the law.

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A guide for parents

Contents

Helping you into work..........................4Support and advice for you

Financial support to help

....................4Work to suit your needs.........................5Help with finding a job............................6

Your working rights.................................9you into work.........................................10

Training...................................................11Financial and practical support...........14Help in special situations........................18Work and childcare................................21

Your health and your childs health.........24Your childs education............................26Useful contacts....................................27

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Helping you into workStarting work for the first time, going backto work or changing jobs can be goodways of meeting new people, making newfriends and increasing your income.

You have lots of options when you areready to work or change your workingpattern. If you havent worked for a while,you might want to spend some time gettingused to being back in a work environment.Or, you might want to find training to helpyou get the right job.Support and advice for youOne of the things you can do first is toget some advice from one of our personaladvisers, who can discuss your situation

and goals with you, and help you work outwhats right for you, and for your children.

If you are having money worries, ouradvisers can check youre getting all thebenefits youre entitled to and put you intouch with other organisations that canhelp. They can also help you find childcare,or put you in touch with nurseries and play-schemes.If you are bringing up children on your ownand claiming benefits, we can invite you toattend an event where we can share ideaswith you about going back to workincluding childcare. If you are ready forwork, we may be able to introduce you toemployers with vacancies suitable for you.

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A guide for parents

If you are a lone parent enteringemployment after getting benefits, supportis available to you in the first 6 months ofstarting work.Work to suit your needs

Youdonthavetoworkfull-time.Otheroptions might suit you better when youhave a child to care for.

Your personal adviser will do a Better off inwork calculation with you. They will start byconfirming what benefits youre currentlygetting and adding up your weekly income.

Then they will look at the amount you couldbe earning in a job youre interested in andthe benefits you could still get, such asHousing Benefit. This will help you decide if

a job is financially right for you. Mostparents find that they are not only better offfinancially when they start work, but theyget a better quality of life too.Contact us for more information or toarrange to see a personal adviser. Visitwww.direct.gov.uk

or you can find our

phone number in your local phone book.

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PartnerWe will treat you as acouple if you live withyour husband, wife orcivil partner, or if you livewith someone as if theywere your husband, wifeor civil partner. We callthis other person yourpartner.

6

Help with finding a jobNew DealNew Deal aims to help you get a job if youare out of work. It will give you the chanceto train, learn and do work experience sothat you:get more confidentget new skillscan be worth more to people looking for

staff, andcan find and stay in workNew Deal for lone parentsNew Deal for lone parents is a voluntaryprogramme for people who are bringing upchildren on their own and are interested inworking. If youre not working or workingless than 16 hours a week, you may beable to join New Deal for lone parents.New Deal for partnersIf your partner is claiming benefit for youand you work less than 24 hours a week,you may be able to join New Deal for

partners and get a whole range of help. Itis voluntary, so you can choose whether ornot you want to take part.When you join New Deal for lone parents orNew Deal for partners, your personaladviser will work with you to find a job thatsuits you and your situation. You may also

be able to get help with your childcarecosts. However, to get help with childcare

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Helping you apply for jobs

A personal adviser can help you compile aCV or there are lots of books which offerpractical advice on writing your CV, filling inapplication forms and how to do well ininterviews. Visit www.direct.gov.ukfor otheruseful tips.WhenyoureputtingtogetheryourCV(whichsetsoutyoureducation,jobqualificationsandworkbackground),youmaywanttoincludetheskillsyouvegainedwhilelookingafteryourchildren.Skillslikeorganisation,administration,managingyourtimeand

jugglingprioritiesareusefulinmostjobs,andmanyemployerswillbeinterestedinyourlifeexperienceaswellasinthejobsyoumayhave

done

in

the

past.

You may be able to get free help with jobapplications at one of our programmecentres. Many offer learning and trainingpackages to improve your interview skillsand phone techniques, and to developyour experience in how to research, applyfor and get a job. To find out whether

theres a centre near you and whether youare eligible to use its services, contact apersonal adviser.Getting a taste of work

Work trial is a programme that gives youthe chance to try out a job with anemployer for a short time. Youll carry ongetting your benefits while youre on thetrial, so its a risk-free way of finding out if a

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A guide for parents

job is right for you. If you are taking part inNew Deal for lone parents or New Deal forpartners, you may be able to get a trainingpremium and help with childcare costswhile youre on the work trial.If you are offered a job at the end of yourwork trial and you accept it, this does notmean that all financial help will end, as youmay be eligible for some benefits and taxcredits while you are working.

Your working rightsRight to flexible workingIfyouhaveachildwhoisunder6(oradisabledchildwhoisunder18yearsold),youmayhavetherighttoaskyouremployerto

consider

the

option

of

flexible

working

or

workingpart-time.

Youhavethisrightifyouhavebeenworkingforyouremployerforatleast26weeksinarowatthetimethatyouaskforflexibleworking.Youonlyhavetherighttoapplyonceevery12months.Therightcoversbothmothersandfathers.If you do not have a child under 6 (or adisabled child under 18), you can still askyour employer for flexible working hours.

They do not have to consider your request,but many employers support flexibleworking to keep good staff.

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PartnerWe will treat you as acouple if you live withyour husband, wife orcivil partner, or if you livewith someone as if theywere your husband, wifeor civil partner. We callthis other person yourpartner.

10

If you have the right to ask for flexibleworking, your employer must consider yourrequest seriously. However, they can turnyour request down on business grounds orthey can suggest another flexible or part-time option which works better for them.

You need to bear in mind that, if youremployer agrees to your request, this willpermanently change your contract ofemployment.

To find out more visitwww.direct.gov.uk/employees or you canget free confidential advice from the Acashelpline on 0845 747 47 47.Financial support to help you into workIf you have been on certain benefits(such as Jobseekers Allowance) and youor your partner start full-time work, youmay be able to get a job grant.

This is a one-off payment and you do nothave to pay tax on it. You could get 250 ifyou are a lone parent or part of a couplewith children.IfyouhavebeenclaimingIncomeSupportyoumaybeabletogethelptowardspayingfortheinterestonyourmortgage.Thiscanbepaidforthefirst28daysafteryouoryourpartnerstartfull-timework.Jobgrantsandhelptowardsyourmortgageinterestarepaidautomaticallyyoudonothavetoclaimthem.Youmusttellusassoonasyougetajob.

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A guide for parents

Once youre in work, you may find thatyou qualify for Working Tax Credit, whichcould help you to hold on to more of yourearnings and pay for childcare. We tell youmore about this on page 16 of this leaflet.In Work CreditIn Work Credit is a fixed tax-free payment,payable for up to 52 weeks on top of yourearnings. It may be paid weekly to parents,who have a dependant child living in thehousehold, have been getting certainbenefits continually for 52 weeks and whostart work of at least 16 hours a week.If you are a parent and your partner isreceiving Jobseekers Allowance or IncomeSupport, In Work Credit may be payable ifyou start work of at least 24 hours a weekand as a result your partners claim forbenefit ends.Contact us for more information on In WorkCredit and to see if you can claim it. Visitwww.direct.gov.ukor you can find ournumber in your phone book.Training

Training for the futureEverybody has skills that they can bring toa job. But if its been a while since youworked, or if youve been in the same jobor type of work for some time, you mightbe worried that your skills are out of date.

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Training can help you to:

develop your skills develop new skills, and get useful qualifications.

All of these will increase the range of jobsyou can apply for. Some employers alsogive training after you start work.We can help you decide what sort oftraining is best for you, and tell you abouthelp with course fees, transport costs orthe cost of looking after your children whileyoure training. If you are taking part in NewDeal for lone parents or New Deal forpartners you might also receive a weeklytraining allowance.

What sort of training can I do?There is training available out there to suitevery need. For example, you might needhelp to improve your basic skills (reading,writing, maths or English language).

Yourlocalcouncilwillofferawiderangeofpart-time

courses

and

evening

classes

for

adults,suchascoursesinEnglishlanguageandcomputing.TheseareoftenavailablefreeifyouareclaimingbenefitslikeJobseekersAllowance,IncomeSupportandHousingBenefit.Youcanfindthecontactdetailsforyourlocalcouncilinyourphonebookoratwww.direct.gov.ukunderAZoflocalcouncils.

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A guide for parents

You could also check your local college oruniversity for study options, from vocationalprogrammes (like NVQs) to degree-levelcourses.Getting help to pay for trainingIf you and your personal adviser agree itas a part of your action plan, you might beeligible for support if you decide to do atraining course. This might include helpwith the cost of course fees, help withpaying for transporttothecourseorregisteredchildcare.Toqualifyforthishelpyoumustidentifywhathelpyouneedandagreeitwithyouradviserbeforeyoustartthetraining.learndirectlearndirectoffershigh-qualitylearningatatimeandplacethatsuitsyou.Youchoosewhattolearnandwhentolearn.Andyoucanlearnatyourownpace.Find out more at www.learndirect.co.ukorcall 0800 101 901for advice on thousandsof courses from hundreds of providersnationwide. In Scotland, you can visitwww.learndirectscotland.com or call0808 100 9000.

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To make a claimPhone:0800 055 66 88

Textphone:0800 023 48 88Monday to Friday8am to 6pmOnline:www.direct.gov.uk/

jsaonline

14

Financial and practical supportSometimes, it can be difficult making endsmeet, and you may need extra financialhelp. You may need to claim benefits or taxcredits to help you support yourself andyour family, or help pay your rent ormortgage. You may also be able to get helpwith health costs, or with childcare.Work focused interviews

You may be asked to attend a workfocused interview where an adviser will tellyou about the complete package ofsupport that is available to help parents intowork. If you receive an appointment for awork focused interview, you must attendwhen asked to do so or any claim forbenefit that you make may be affected.Jobseekers AllowanceJobseekers Allowance is the main benefitfor people who are out of work. If you areeligible, it is paid when you dont have a joband you are looking for work.

Thereare2typesofJobseekersAllowance.The first is based on how much National

Insurance you have paid in the last 2 taxyears. We can pay you this for up to 182days. It is called contribution-basedJobseekers Allowance.

The other is based on your income andsavings. This is called income-basedJobseekers Allowance.

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A guide for parents

To get Jobseekers Allowance you must beactively looking for work and meet anumber of conditions.We have a leaflet which gives you moreinformation about Jobseekers Allowance.

Visit www.direct.gov.ukto see a copy ofthis leaflet or you can contact us for moreinformation (see page 27 for contactdetails).Income SupportIfyouareonalowincome,orhavenoincome,andhavefewsavings,youmaybeabletogetIncomeSupport.YoudonotneedtohavepaidNationalInsurancetoclaimit.

Youmustbeworkinglessthan16hoursaweek,orhaveapartnerwhoisworkinglessthan24hoursaweek.If you are claiming Income Support and youhave children, you should also make aclaim for Child Tax Credit (see page 16).IfyougetIncomeSupportandarepregnantorhaveachildunder4yearsold,youmayalso

be

able

to

get

free

milk,

fresh

fruit

andvegetablesandvitamins.Therearedetailsatwww.healthystart.nhs.ukorcall08456076823foraclaimform.

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To find out more abouttax creditsPhone:0845 300 3900

Textphone:0845 300 3909Open daily 8am to 8pmOnline:www.hmrc.gov.uk/taxcredits

Working Tax Credit and Child Tax CreditTaxcreditsaretheretohelppeoplewhoworkbutareonalowincome,andtohelpparentsonalowincometomakeendsmeet.WorkingTaxCreditistheretohelpyouifyouworkandareonalowincome.Theamountyougetdependsonanumberofthings,suchasyouryearlyincomeandthenumberofhoursyouwork.Working Tax Creditcan include help withpaying for childcare. You could get back upto 80% of your eligible childcare costs, upto a weekly limit.Child Tax Creditcan help you if you areresponsible for a child or young person.Whether you can get it and the amount you

might get depend on a number of things,such as your household income and thenumber of children you have.Child BenefitChild Benefit is paid to the personresponsible for looking after a child. It is

not affected by your income, NationalInsurance contributions or savings.You can receive it until your child reaches16, and perhaps for longer if they are infull-time further education.

The rate of Child Benefit is reviewed everyyear and HM Revenue & Customs publishthe new rates.

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A guide for parents

Help with heatingor insulating yourhomeIn England or Wales,call the WinterWarmthAdviceLine0800 085 7000In Scotland, callScottish Gas forinformation.Warm Deal0800 316 6009Central heatingprogramme0800 316 1653

IfyouhaveanyquestionsaboutChildBenefit,callHMRevenue&Customs.Youcanfindthenumberinyourlocalphonebook.Or,phonetheChildBenefitCentreon08453021444.HousingWhetheryourentorownyourhome,yourlocalcouncilcangiveyouadviceonhousingissues,includinghowtofindtemporaryhousingifyouneedit.If you are on a low income, Housing Benefitand Council Tax Benefit can help towardsyour rent and council tax. You do not haveto be getting other benefits to qualify.For more information, or to apply forHousing Benefit or Council Tax Benefit,

contact your local council. Their contactdetails are in your local phone book or onthe internet at www.direct.gov.ukunderAZ of local councils.IfyouqualifyforIncomeSupport,income-basedJobseekersAllowanceorPensionCredit,

you

may

be

able

to

get

help

towards

payingtheinterestonyourmortgageandotherhousingcoststhatarenotcoveredbyHousingBenefit.YoucanfindoutmorefromusorThePensionService(seetheUsefulcontactssectionlaterinthisleaflet).Ifyouownorprivatelyrentyourhome,youmay

be

able

to

get

help

with

the

costs

of

heatingorinsulation(orboth).

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A guide for parents

If you are disabled, or caring for a disabledchild

YoumaybeabletogetDisabilityLivingAllowanceifyouoryourchildhaveaseverephysicalormentaldisability,andasaresultneedpersonalcare,orhavetroublewalking(orboth).Ifyouarespendingatleast35hoursaweekcaringforsomeonewhoisseverelydisabled(whethertheyareachildoranadult),youmaybeabletoclaimCarersAllowance.If you want to know more, phone theBenefit Enquiry Line on 0800 88 22 00(textphone 0800 24 33 55), or visitwww.direct.gov.uk

Adoption and foster careIf you are working and you adopt a child,you may also be able to take adoptionleave and get Statutory Adoption Pay whenthe child comes to live with you.

You can get more information about thisfrom HM Revenue & Customs. You can findthe number of your nearest office in yourlocal phone book. The Directgov websitewww.direct.gov.ukwill give you moreinformation on your rights as an adoptiveparent under the section Parents.

If you are thinking about adopting a child,or if you already have, Adoption UKprovides advice and support at all stages

of the process, and links to a range of

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other adoption and fostering organisations.Find out more at www.adoptionuk.orgIf you are a foster carer or are interestedin fostering, The Fostering Network canhelp you. You can find out more atwww.fostering.netor phone0207 261 1884.Unpaid leave to care for a young ordisabled child

Ifyouvebeenatworkforayearormore,youmaybeentitledtotakeupto13weeksunpaidleavetolookafterachildunder5,or18weeksunpaidleavetolookafteradisabledchildunder18.Thisiscalledparentalleave.Visitwww.direct.gov.uktofindoutmore.Maternity and paternity pay and leave

All new mothers who are in work have theright to maternity leave. You may also beable to get Statutory Maternity Pay orMaternity Allowance while you are off work.New fathers who are in work may also beable to get Statutory Paternity Leave andpay.

Visit the Directgov websitewww.direct.gov.ukfor more informationabout maternity and paternity pay, leaveand benefits.

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A guide for parents

Work and childcareIf youre starting work or training, you mayneed to think about who will look after yourchildren.

You may find that formal childcare isnt asexpensive as you thought. Many peoplecan receive help with the costs through thechildcare element of Working Tax Credit.

Your local Families Information Service(formerly called the Childrens InformationService) can tell you about local childcare,early education and other care and supportservices for children and parents.

Visit www.direct.gov.ukfor moreinformation.Childrens centres provide information andoffer access to services for families withyoung children under 5 years old.Each centre offers a variety of services tocater for the needs of the community, butcan include the following:childcare provisionearly education integrated with childcareencouragement and support for parents

thinking about training or finding a newjob

ante-natal classes and baby clinics

information and advice about breast-feeding, parenting and speech andlanguage

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family support and outreach to parentsdrop in sessions for parents and childrenservices for children with special needs

and disabilitieslinks with Jobcentre Pluslinks with voluntary agencieslinks with local schools.

You will find the contact details of yourlocal childrens centre in your phonebook.Divorce and separation

Citizensadvicebureausprovideinformationonwhattodowhenarelationshipends,includingmakingarrangementsaboutmoneyand

childcare.

Visit

www.adviceguide.org.uk

orcheckthephonebookforyourlocaloffice.Gingerbread can also provide informationfor parents who have day-to-day care ofchildren on what to do when a relationshipends. Visit www.gingerbread.org.ukorphone their lone parent helpline on

0800 802 0925.Ifyouneedadvicefromasolicitorwhospecialisesinfamilylaw,CommunityLegal

Advicecanhelpyoufindalocallegaladviserorsolicitor.Theservicealsoprovidesfreeinformation,helpandadviceonarangeofcommonissues.Visitwww.clsdirect.org.ukorcall08453454345.

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A guide for parents

Ifyouarealreadyseparatedordivorcedoryourcivilpartnershiphaslegallyended(dissolved)andyouwouldlikeinformationaboutchildmaintenanceforyourchildren,contactChildMaintenanceOptions.

Theycanhelpparentswhoneedtothinkaboutsortingoutmaintenancefortheirchildren.Theywillhelpyouunderstandwhatoptionsareavailableandcanhelpyouputmaintenancearrangementsinplace.Theycanalsohelpyoutofindoutwheretogotoandwhotospeaktoifthereareotherproblemsyouneedhelptosortout,likedebtorhousing.

Youcanfindoutmoreatwww.cmoptions.orgorphoneChildMaintenance

Options

on

0800

988

0988.

If someone diesWecangiveyouinformationonbenefitsyoumaybeeligiblefor,includingbereavementbenefitswhichyoumaybeabletogetifyouweremarriedorinacivilpartnership.

Visitww.direct.gov.ukortalktooneofouradvisers.If your partner is in prison

If your partner is in prison and theynormally pay the rent, you may be able toget help with the cost of rent while they arein prison. You can find out more from oneof our advisers.

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You may be able to get financial helpto visit your partner or a close relative inprison. Phone the Assisted Prison

Visits Unit on 0845 300 1423, or visit theirwebsite www.hmprisonservice.gov.uk.Dealing with debtIf youre struggling with debts visitwww.direct.gov.ukwhere you can findhelp and advice. Some local councils andindependent advice centres give freeadvice on debt. Look in your local phonebook or visit your local councils website.

Your health and your childs healthThe National Health Service (NHS) providesa range of services to help keep you andyour children healthy.If you are getting:

income-related Employment andSupport Allowance

income-based Jobseekers AllowanceIncome Support, orPension Credit Guarantee Credit,you are entitled to help, including NHSprescriptions, NHS dental treatment andsome travel costs. If you are entitled to ornamed on an NHS tax credit exemptioncertificate you can also receive help. If youare on a low income, you may be able toget help with some health costs.

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A guide for parents

To find out more about help with healthcosts from the NHS, visit the website forthe area where you live:England

www.dh.gov.uk/helpwithhealthcostsWales

www.nhsdirect.wales.nhs.uk/healthinformation

Scotlandwww.scotland.gov.uk/publications

Health advice and informationNHS Direct is a confidential health adviceand information phone service in Englandand Wales. You can call at any time of theday or night on 0845 46 47if:you are feeling ill and are not sure what

to do

you would like information about anexisting health problem, or

you want details of local health services.NHS 24 is a confidential health advice andinformation phone service in Scotland.Phone: 0845 424 2424

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Immunisation

Immunisation (or vaccination) protects yourchildren against diseases that can kill themor cause lasting damage to their health.

Talk to your doctor or health visitor, or visitwww.immunisation.nhs.ukto find out moreabout immunisation and when your childrenshould be vaccinated.

Your childs educationYour childs education is important.Directgov provides information, advice andsupport on a range of topics such as:

choosing a schoolwhat and how your child is learning at

school, and

what you can do to help them.Visit www.direct.gov.uk/parentsto findout more.For information on schools and educationin Scotland, and advice on helping yourchild with their learning, you can visit

the Parentzone websitewww.parentzonescotland.gov.uk.If you want to know about education inWales, the Welsh Assemblys websitewww.wales.gov.ukhas a range of usefulinformation.

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A guide for parents

Useful contactsThissectionincludesthecontactdetailsoforganisationsthatyoumayfinduseful.YoucanalsolookunderCharitableandVoluntaryOrganisationsorSocialServiceandWelfareOrganisationsintheYellowPages.Jobcentre Plus

Tocontactus,visitwww.direct.gov.ukor see our entry in the phone book.To look for workIf you are looking for work, you can searchour list of jobs online atwww.direct.gov.uk/jobsearchOr you can call us:Phone: 0845 6060 234

Textphone: 0845 6055 255ChildcareCare Commission

The Scottish Commission for theRegulation of Care (Care Commission) wasset up to regulate and inspect Scottishcare services.

Phone: 0845 603 0890

Website: www.carecommission.comCare Standards Inspectorate for Wales

TheCareStandardsInspectorateforWalesregulateschildmindersandotherchildcare

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providerscaringforchildrenunder8yearsold,aswellasothertypesofcare.

Thephonenumbersfortheirregionalofficesareontheirwebsiteandinyourlocalphonebook.Website: www.csiw.wales.gov.ukFamilies Information Service (formerly theChildrens Information service)For national and local childcare informationPhone: 0800 234 6346Website: www.direct.gov.ukIn ScotlandWebsite: www.scottishchildcare.gov.ukNational Childminding AssociationFor details of registered childminders inyour area of England and WalesPhone:0800 169 4486(lines are openfrom 10am to 4pm, Monday to Friday)Website: www.ncma.org.ukScottish Childminding AssociationFor details of registered childminders inyour area in ScotlandPhone:01786449063(linesareopenfrom1pmto4.30pmonTuesdaysandThursdays)Website: www.childminding.org

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A guide for parents

GovernmentAssisted Prison Visits UnitFor information on help with the cost oftravel when visiting a close friend or relativein prison.Phone: 0845 300 1423

Textphone: 0845 304 0800Lines are open from 10.15am to 11.45amand 2.15pm to 3.45pm, Monday to Friday.Website: www.hmprisonservice.gov.ukBenefit Enquiry Line for disabled people orcarersPhone: 0800 88 22 00

Textphone: 0800 24 33 55Lines are open from 8.30am to 6.30pm,Monday to Friday and 9am to 1pm onSaturdays.Website: www.direct.gov.ukChild Benefit helplineFor help and advice on Child Benefit claimsPhone: 0845 302 1444

Textphone: 0845 302 1474Lines are open from 8am to 8pm, 7 daysa week.Website: www.hmrc.gov.uk/childbenefit

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A guide for parents

Call chargesChargeswerecorrectasofthedateonthebackofthisleaflet.Callsto0800or0808numbersarefreefromBTlandlinesbutyoumayhavetopayifyouuseanotherphonecompany,amobilephone,orifyouarecallingfromabroad.Callsto0845numbersfromBTlandlinesshouldcostnomorethan6paminutewitha10pcallset-upcharge.Youmayhavetopaymoreifyouuseanotherphonecompany,amobilephone,orifyouarecallingfromabroad.Callsfrommobilephonescancostupto40pperminute,socheckthecostofcallswithyourserviceprovider.TextphonesOur textphone numbers are for people whocannot speak or hear clearly. If you don'thave a textphone, you could check if yourlocal library or citizens advice bureau hasone. Textphones don't receive textmessages from mobile phones.

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Directgov provides information from UK governmentdepartments on topics ranging from benefits todriving licenses and local NHS services. Visitwww.direct.gov.uk

Jobcentre Plus is committed to applyingthe principles of equal opportunities inits programmes and services.

Produced by Jobcentre Plus, part of the

Department for Work and Pensions