Dynamic Procedures and Case Management Highlights of TIBCO ActiveMatrix BPM

Jörg Grote

© Copyright 2000-2015 TIBCO Software Inc.

Related Products: AMX BPMRelated Version: 4.0Last Update: 29. October 2015

How is your Business involving ?

Are your Procedures ready ?

What Does Fast Data do for Your Business Processes?

Better Business Outcomes

& Process

People

& Context

Actions

5© Copyright 2000-2014 TIBCO Software Inc.

ActiveMatrix BPM & Spotfire

Business Processes

Business Operations

Information

People

Systems Partners

ActiveMatrix BPM is more than“Business Procedures &

Task-Management”

Spotfire is more than“Reporting Dashboard”

Overview

Modelling Execution OperateTIBCOBusinessStudio™forDesigners

TIBCODesktopforAnalysts&DataScien=sts

TIBCOAc)veMatrixBPM

TIBCOAc)veMatrixBusinessWorks

Backends

© Copyright 2000-2015 TIBCO Software Inc.

Highlights of ActiveMatrix BPM

Multiple ways of routing work are required to properly cover today’s complex Business Requirements.

By Name…

Jane Doe

By Relationship…

Supervisor

Dynamic…

Priority

Determined at Run-Time

Work Distribution Model

By Role…

UnderwriterLead AnalystRegional Director

By Group…

CSRs

FR

EN

SP

Skills-Based…

LicenseCertificationLanguage Skills

By Privilege…

ApprovalsQualified Approvals

> $5,000< $12,000

By Location…

By Calendar…

HolidaysWorking Hours

The Organization Model enables the Business to mix and match the different Work Routing methods.

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Self Service Business Analytics

•  Active Matrix Event Collector•  Stores all BPM Events•  Calculates duration & cycle Times

Events

documented Database Tables

ProcessmonitoringOps Leader

Monitor Real-time

KPIs

Re-Prioritize

Execute Re-Prioritization

Ops Director

Floor-Level View

Adjust what-if

Prioritization

Run Simulation scenario

Priority Levers

Product

Amount

Segment

SLA

RE-PRIORITIZE

SIMULATE

Decide optimal re-prioritization

Available Resources

Work Backlog

50000+

Re-compute weighted priority for pending work

•  Do I meet my SLAs ? •  Do I have enough people ? •  What to prioritize ? •  How to optimize ?

Past Statistics

PROJECTION

WHAT-IF

Processes

Differentiating Apps Need…

Global Data Process-Driven Interactions Flexible Organizations Resource Management Social Interactions Rich Composable UIs Use Case Specific Apps

Differentiating Process / Solutions / Applications

✔✔✔✔✔✔✔

Drivers for Automation

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Efficiency

Cutting Costs & Do More with Less

Agility

Low Cost to Change Increase

Responsiveness

Compliance

Avoid Penalties for Violations

Transparency

Traceability Locate Inefficiencies

Drivers for DigitalizationRapidly

Introduce New

Products & Services Faster

Innovate

New Solutions Through

Experimentation

Evolve

Create Processes Prepared for Rapid

Evolution

Differentiate

Customer-centric & Context-aware

Business

Case Management

Created

Case Application

Documents

Tasks/Work Distribution

EventsAnalytics Privileges/Roles

ScreensProcesses

Data

Resolved

Dynamic Process Execution

Based on Datafield values Not statically defined

Global – Data & Signals

Adhoc Activities

Dynamic Process Fragments§  automatic Starting§  manuel startable,

if necessary~~

Lower Required Technical Skill Set

Innovation through rapid experimentation

Application Configuration

Color Theming Multiple Languages

Role Based

Themes

Recomposable Case Management Sample

<Comments>

<Audit><Documents

>

<Linked><Cases> <Form Display>

<Case Milestones View>

<Searches>, <Business Actions> <Me>

<Actions>

Analytics Application / Components

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Thank you!Jörg GroteJGrote@TIBCO.com