Delivering a Point of Service in StoreProviding customers with a consistent experience across all channels

Today’s session• Stephen Barker-Graham – Head of

Practise Retail & CRM• Liam Kerrigan - Consultant• James Armstrong – Consultant

Opportunity for questions at the end

The Challenge…

Retail is changing• Migration away from traditional Bricks &

Mortar• Perception that shops will be showrooms

for remote ordering• High expectations over choice, supply and

price

The Response…

Supporting the future of Retail• Focus shift away from traditional sales• Enhanced knowledge of your customers• Offer value-add customer experiences• Support remote ordering and delivery• Explore new sales channels

The Demo…1. Look & Feel Intro2. Customer Visibility3. Advanced Ordering4. Flexible Payments

5. Product knowledge6. Reporting on the till7. Flexible Sales

Channels

1 - Introduction to AX POS

Look and feel of the solution

2 - Visibility of your customers

Learn more about your customer while they’re in storeGet visibility of their activities in other channels

3 - Enhanced Order Management

It’s not just about taking goods off the shelf and taking them home in a bag

4 - Flexible ways to pay

New ways to facilitate payments from new types of customers

5 - Know your products

Get access to additional product informationLet the customer make it their product

6- Till based reports

Real-time reports in storeMake decisions based on latest information

7 - Flexible Sales Channels

Design to support channels with specific requirements – Airports, Pop Ups, Food & Personal shopper

Thank You!That was how we adapted the POS solution to support the changing face of Retail

Any questions…?