www.dynamicstelephony.com

Dynamics Telephony overview

Out of the box telephone Integration for Dynamics CRM– Avaya– Microsoft Lync– Cisco– SIP Systems

Inbound screenpop based on CLID Click to Dial any telephone number from within CRM Automatic logging of telephone activity in the CRM Embedded progresssive dialer for campaign lists Telephony statistics available in the CRM dashboards Historical reporting stored in Dynamics CRM.

Embedded Telephony Controls

Inbound Call Controls and screen pop

Custom Call outcomesTracked & reported in the CRM

Custom Directory

Easy transfer of calls using internal directory

Call Activity DashboardsCRM Dashboards show call activity