Craig BatesDigital Transformation With Dynamics 365

Microsoft missionEmpower every person andevery organization on theplanet to achieve more

PPT REM 2

Transform products

Engage customers

Optimise operations

Empower employees

DigitalTransformation

Security &management

Data &intelligence

ApplicationinnovationProductivity Business

apps

Microsoft Cloud

Microsoft Cloud

Office 365 Dynamics 365 Azure CortanaIntelligence

Enterprise Mobility + SecurityOperations Mgmt. + Security

PPT REM 3

Security &management

Data &intelligence

ApplicationinnovationProductivity

PPT REM 3

Microsoft Dynamics 365Businessapps

Microsoft Dynamics 365Business applications

PPT REM 4

CRM ERP

MicrosoftDynamics 365

Sales

CustomerService

Field Service

Project ServiceAutomation

Operations

Financials

Marketing+ Adobe

MicrosoftDynamics 365

Sales

CustomerService

Field Service

Project ServiceAutomation

Operations

Financials

Marketing+ Adobe

Purpose-builtProductive

Adaptable

Business apps in the cloud

Intelligent

Purpose-builtBuilt for your business, works with existing systems Implement business processes across silos Start with what you need, expand at your own pace

Dynamics 365

MicrosoftDynamics 365

Sales

CustomerService

Operations

Financials

Marketing+ Adobe

Field Service

Project ServiceAutomation

Prospect Cash

Implement business processes across silos

Invoice

Dynamics 365

Fulfillment

Sales Order

Quote OpportunityLead

MicrosoftDynamics 365

Sales

CustomerService

Field Service

Project ServiceAutomation

Operations

Financials

Marketing+ Adobe

Purpose-builtProductive

Adaptable

Business apps in the cloud

Intelligent

ProductiveProductivity where you want to workImmersive user experience with Office 365Available on iOS, Android, Windows and web

Dynamics 365

Dynamics 365

+Office 365

Dynamics 365 Office 365

MicrosoftDynamics 365

Sales

CustomerService

Field Service

Project ServiceAutomation

Operations

Financials

Marketing+ Adobe

Purpose-builtProductive

Adaptable

Business apps in the cloud

Intelligent

IntelligentBuilt-in Artificial Intelligence Out-of-box data visualizations and BI Transformational Advanced Analytics platform

Dynamics 365

Dynamics 365

+Cortana Intelligence

MicrosoftDynamics 365

Sales

CustomerService

Field Service

Project ServiceAutomation

Operations

Financials

Marketing+ Adobe

Built-in Artificial IntelligenceRelationship InsightsLead ScoringCross-Sell/Up-SellKnowledge Base InsightsDemand ForecastingCash Flow Forecast Product RecommendationsPreemptive ServiceResource OptimizationPredictive Sales and Inventory ForecastIntent AnalysisSentiment Analysis

Spend more time selling with automated data capture of customer communication across Dynamics 365 and Office 365

Relationship Insights

Stay on top of your relationships

Relationship Insights

Automated personal sales assistance makes you more productive

Relationship Insights

Opportunity at risk500 3D Printers

There has been no activity with this opportunity in last 30 days. This may affect the relationship score

Open Opportunity Sidney Higa just opened your emailRe: Proposal Update

“Re: Proposal Update” was just opened by SidneyHiga at 01:20 PM from San Francisco, CA, USA

Open Email

Business Intelligence analytics across all your Dynamics data

MicrosoftDynamics 365

Sales

CustomerService

Field Service

Project ServiceAutomation

Operations

Financials

Marketing+ Adobe

Purpose-builtProductive

Adaptable

Business apps in the cloud

Intelligent

AdaptableCommon Data Service across all your business Automate tasks by integrating across applicationsBuild apps without writing code using PowerApps

Dynamics 365

Common Data Service: Dynamics 365

Projects

Digitalmarketing

Forecast

Equipmentmaintenance

Leads

OpportunitiesService

requests

Orders

Supportcase

Shipments

Dynamics 365

Common Data Service: Dynamics 365 + Office 365

Projects

Digitalmarketing

Forecast

Equipmentmaintenance

Leads

OpportunitiesService

requests

Orders

Supportcase

Shipments

Meetings

Documents

Calendar

Email

Tasks

Message

People

Storage

Dynamics 365

Common Data Service: Dynamics 365 + Office 365 + Partner Industry Solutions

Meetings

Documents

Calendar

Email

Tasks

Message

People

Projects

Digitalmarketing

Forecast

Equipmentmaintenance

Leads

OpportunitiesService

requests

Orders

Supportcase

Shipments

Patients

Vote

Citizen

Care plan

Merchandise

Trade promotion

Planograms

Storage

Dynamics 365

“The days of having a call centre only are over. The omni-channel is far more varied, and Dynamics 365 is giving us the ability to not only create new services for our digital channel, but deliver them with ease.”Godfrey Boyd, Program Director at BUPA

“Having Microsoft manage the cloud environment and infrastructure meant that we didn’t have to commission a separate system on premise. As we know, funding is changing and for us, the move from on-premise to Cloud with Dynamics 365 has paved the way for further digitisation. Now more than ever, we’re focused on living our own sustainable vision.”Chris Moon, Information Systems Business Manager, Sustainability Victoria

Digital Transformation with Microsoft Dynamics

Thank you