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DZS Services & Support Real Service. Real People.
DZS Services & SupportReal Service. Real People.
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Consulting & PlanningToday, design, implementation and operation of telecommunications infrastructures are complex processes. Consumers expect stable and always available communication services at favorable conditions. In order to achieve this goal sustainably, DZS provides its customers with a comprehensive service portfolio for all phases of the life cycle of a network. On a partnership basis, we jointly achieve efficient network design, swift implementation and smooth operation.
In order to maintain high consumer satisfaction, efficient operation and sustainable competitiveness, network operators need to be able to rely on highly available and stable network systems. DZS meets these expectations and offers an extensive support program consisting of different service levels and additional customized professional services.
The DZS service management provides experts for every element of the service portfolio. Thus, we ensure the highest quality and customer satisfaction from planning to operation.
““Our philosophy is to treat you as we would like to be treated „
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Product andtechnologytrainings
Consulting & Planning
Network strategy, analysis, risk and compliance, security and safety, technology, organization and process
Project & Deployment
installation,testing andintegration, projectmanagement
Network Operation
SLA,support, maintenance,repair & return,monitoring andmanagement
Architecture & Design
Learning Academy
Design and planning, customer-specialized research and development, management solutions
Advantages of DZS Services
■ Long-term investment protection
■ Highest service quality certified according to ISO 9001:2015
■ Professional service management
■ High availability of network infrastructures
■ Flexible and customized services
■ Direct and personal communication
■ Worldwide availability around the clock
Professional Service Management (ITIL best-practice)Our dedicated specialists for the respective areas of our service portfolio are available for consultations and planning or are involved on a project-related basis.
From service design to service delivery, DZS fulfills its quality expectations with its strong customer focus.
Real Service. Real People.
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Consulting & PlanningDZS consulting and planning services include studies and analysis of the current network situation and recommendations for further optimization.
Likewise, joint best practice workshops for optimized broadband access solutions help our customers to continuously improve their network solutions and customer services.
Typical issues in connection with the further, intensified expansion of fiber-based network solutions:
■ When and how are investments amortized by considering different technologies, such as passive or active network solutions (xPON/P2MP vs. AON/P2P)?
■ Which architecture approaches lead to the desired target – FTTC, FTTdp, FTTB or FTTH?
■ What are the pros and cons of different broadband technologies and how can they be integrated with existing network infrastructures?
Benefits
■ Network operators benefit from the competence and years of experience of the DZS specialists
■ Optimized network design
■ Planning security through the right future decisions
■ Use of future-proof technologies for sustainable investment protection
■ Increase of operational efficiency
■ Reduction of maintenance costs
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Architecture & DesignTelecommunication networks require reliable solutions for the continuous availability of security features and services. Traffic optimization, redundancy, traceability, a clear representation of the network performance and alarms are essential parameters of the DZS architecture & design services.
Only the highest professionalism in network design and network planning can master these challenges. For this reason, DZS develops customer-specific solutions for complex networks with the following focus areas:
■ Design and planning for new projects, network migrations and network upgrades
Network analysis for the determination of necessary requirements Network optimization to minimize network downtime Definition of strategies for IP migration and any further network evolution Optimization for ecological requirements (lower power consumption, Green IT)
■ Support of the integration of 3rd party products
■ Priority planning for different services to prevent traffic jams
■ Planning of redundancy solutions (service, power and network control redundancy)
■ Planning the network management system (NMS) for real-time availability of performance monitoring data
■ Professional documentation of the network solution by showing the existing and planned configurations as well as the process of implementing the changes
Benefits
Benefit from DZS’ extensive design and planning expertise and experience in the field of diverse technologies (TDM, SDH/PDH, Ethernet, IP, xDSL, GPON, XGS-PON, passive optical LAN solutions).
The professional architecture & design team provides its expertise and experience in the design phase, implementation and ongoing operations.
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BenefitsThrough our DZS service philosophy, we can reliably implement projects involving various partners and products.
With the combination of different products and services through DZS as a trusted partner, including possible collaborations with various manufacturers, the network operator receives a reliable, verified and operational solution.
Project & Deployments Building new or expanding existing networks does not only require specific technology and product knowledge. In addition, adapting the actual network implementation to the requirements of the daily network operation is required. As a professional service partner, DZS also supports customers with experience and resources in the phase of rollout, installation, configuration and commissioning.
■ Project management and project documentation
■ Pre-configuration of DZS hardware and software
■ Warehousing and distribution logistics
■ Delivery, compilation and packaging of DZS own products as well as third-party supplies
■ Performing factory acceptance tests and homologation programs
■ Performing site acceptance tests
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Network OperationThe operation and maintenance of telecommunication networks are extensive and complex tasks. A large number of different network elements must be monitored and kept under stable operation. The DZS support program helps network operators to use their infrastructure optimally and efficiently, thus better fulfilling their own customer obligations. Depending on the specific needs, DZS support can vary between basic technical support and full managed service solutions.
The DZS Technical Assistance Centers (TAC) are regional organizations with experienced system specialists who actively assist our customers by remote diagnostics and on site.
Service Level Agreements (SLA)
With our SLA we agree with our customers a clearly defined framework for technical support during network operation and for the resolution of faults and malfunctions. Depending on the agreed support program, our resources are available up to 24 hours a day.
■ Technical Assistance Service at different levels
■ 24/7 emergency support for critical incidents
■ Incident, problem and escalation management
■ Exclusive online support portal (service requests)
■ Remote and on-site diagnostics
■ Hardware repair
■ Advanced hardware replacement
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Engineering Services
Engineering services are designed according to specific customer requirements and can be ordered as a DZS professional service including the following examples:
■ Network health checks
■ Installation of software updates and upgrades
■ On-site system implementations of additional hardware
■ Modification of existing hardware configurations
■ Network documentation
Repair and Replacement
DZS operates repair centers with highly specialized and experienced technicians and engineers who perform hardware repairs for our customers.
This service reduces cost and simplifies logistics challenges for our customers and guarantees the availability of the latest replacement components. DZS also makes it possible, if necessary, to repair or replace used system components outside of their product life cycle. Thus, we enable a longer active use of network components and make a concrete contribution to a higher return on investment (ROI).
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Managed Service Solutions
DZS has many years of experience in supporting its customers with a wide range of services. In addition, DZS is consistently driving forward the development of managed service solutions, combining best-practice experience with innovative value-added services to help network operators concentrate on their own core business. In this way, we enable our customers to benefit from additional optimized and efficiently operated network monitoring and control services.
Benefits
■ Customer-specific services address the respective concrete challenges of the network operator
■ Long-term reliability of product and support quality – high investment protection
■ Scalable network monitoring for highest availability
■ Fast and transparent process for performing hardware repairs
■ Availability of spare parts and repair services, including logistical support directly from the manufacturer
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Benefits■ Targeted training according to the respective target groups within the customer organization
■ Sustainable quality improvement in the company’s own operational processes
■ Increasing the professional external impact on end customers and partners through experience based and sovereign handling of complex network structures of deployed products
Learning Academy
DZS has extensive experience, training expertise and the technical and human resources needed to help network operators to build and develop their own capabilities, which are vital for the efficient op-eration of broadband networks.
Thus, DZS offers programs with a large number of standard training courses for its own standard product portfolio as well as for general technologies.
Training can be conducted in closed customer courses or in open courses at our regional training centers in the US, Korea, Germany, UK, Dubai and Vietnam. On demand, DZS also conducts customized courses in any customer location.
The DZS Learning Academy also offers a coordinated accreditation program for partners and engineers (Partners & Engineers Certification).
Trainings and further education with the DZS Learning Academy include among others
■ Training on broadband technology fundamentals
■ Training on DZS products and network applications
■ Installation and commissioning
■ Operation and maintenance
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Real Service. Real People.
About DZS (DASAN Zhone Solutions)DASAN Zhone Solutions, Inc. (NASDAQ: DZSI) is a global provider of ultra-broadband network access solutions and communications platforms deployed by advanced Tier 1, 2 and 3 service providers and enterprise customers. Our solutions are deployed by over 900 customers in more than 80 countries worldwide.
Our ultra-broadband solutions are focused on creating significant value for our customers by delivering innovative solutions that empower global communication advancement by shaping the internet connection experience. Every connection matters, and the first connection to the internet and cloud services applications matters the most.
Our principal focus is centered around enabling our customers to connect everything and everyone to the internet-cloud economy via ultra-broadband connectivity solutions.
The company provides a wide array of reliable, cost-effective networking technologies, including: broadband access, mobile backhaul, Ethernet switching with Software Defined Networking (SDN) capabilities, new enterprise solutions based on Passive Optical LAN (POL), and new generation of SDN/ Network Function Virtualization (NFV) solutions for unified wired and wireless networks.
DZS Americas Regional HeadquartersOakland CA, USA
[email protected]/contact-us/
DZS Korea-APACRegional HeadquartersSeongnam-si, Gyeonggi-do, South Korea
[email protected]/contact-us/
DZS-KEYMILE EMEARegional HeadquartersHanover, Germany
[email protected]/en/contact_sales
www.dzsi.com
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